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    BuyLow Appliances and Electronics

    5.0 (3 reviews)
    Closed 10:00 am - 4:00 pm
    Updated 3 months ago

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    7 years ago

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    7 years ago

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    4 years ago

    So fantastic! The guys are great people and insanely honest. Product is awesome too. Truly a hidden gem!

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.4
    (40 reviews)
    2.6 mi
    $$

    I had the worst experience I've ever had at the Lowe's at 2100 Lowe's Dr in Clarksville, TN. I've…read morebeen a loyal Lowe's customer for years, but after the way I've been treated the past three days in a row, I'm honestly done. For three straight days, I've had problems trying to purchase lumber from the discount rack. Each time, the lumber was not properly marked, and instead of anyone simply fixing the issue, I was given a hard time by associates. Today was the final straw. I noticed several pieces of lumber on the discount rack that were clearly damaged but not marked down. One piece was literally broken off and about a foot too short. Another was bent so badly it looked like it could be used as a teeter-totter. Clearly not good lumber. When I told the associate, she claimed she "knew which lumber was bad." Yeah, right. I went back up to purchase the lumber and then a different associate gave me a hard time too. They asked me to go take a picture of the 50% off pallet, so I started walking back there, then they called me back. Then I had to wait around for another associate to come verify the lumber was "bad." Then I had to wait again for someone else to come mark it down. This whole thing dragged on way longer than it needed to. When they finally rang me up, the total came to around $100, which seemed high, but at that point I was hot, frustrated, and just wanted to leave. I got to my car, grabbed some water, looked at my receipt, and sure enough -- I was charged full price for almost all of the damaged lumber. They even added lumber on there that I didn't purchase. So back inside I went to customer service. Even customer service seemed confused by what the lumber department had done. They had to fix the entire mess. This wasted about an hour of my time that I will never get back. This is completely unacceptable. Day one, I was hassled. Day two, I was overcharged and had to go to customer service. Day three, I was charged full price for damaged lumber and charged for items I didn't even buy. At this point, it honestly feels like I'm being targeted or messed with for some reason. I don't know what's going on with this store, but the service has gone downhill badly. Nobody asks if you need help anymore. Nobody smiles or greets you. Nobody offers to help load anything. Nobody offers to push your cart out or take it back in. That used to be the kind of service I expected from Lowe's. What happened to this store? What happened to Lowe's? I've had enough. This location has lost my business.

    Had 4 tiles so far crack in our kitchen 12 months two weeks after installation. Unfortunately they…read moreonly have a 1 year warranty on work. That's a lot to spend on a floor that starts cracking in a year, and all we do is walk on it... it's not like we have elephants doing jumping jacks in here...

    Photos
    Getting parts
    Getting parts
    Always so busy DIYers and contractors shopping
    Always so busy DIYers and contractors shopping
    Front entrance

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    Front entrance

    BuyLow Appliances and Electronics - appliances - Updated August 2026

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