Very prompt and professional service! Nicki came out next day and gave an estimate. Once we put a deposit they came right out. Time was of the essence for us because we needed to protect our dog. We spent hundreds of dollars on gps and geo fence collars but they all failed and after a coyote attack we need we had to get a fence up fast. They guys who came out were so nice and professional. They did a great job. Thank you buzz fence!! read more

I am so happy with our new fence. We came across Buzz through Home Depot. The negotiations were concise and clear. Ms. Jenkins was so easy to work with and answered all our questions and concerns. Carlos was in charge of installation and he was just like Ms. Jenkins, kind and professional. We highly recommend Buzz Fence and we thank them for a job well done. read more

Buzz Custom Fence - North side gate - Fences & Gates Near Me - Fort Worth, Texas

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Brought exactly what we needed. Repaired the fence in a timely manner. Replaced two sections of our wrought iron fence.

The owner refuses to call me to discuss anything. I have been trying to get him to call me since May 29th and he refuses. Bottom line up front: Buzz Fence took 9 months to complete a 3-day job. They fail to read the instructions on the parts and then do a poor installation. Instead of doing the job correctly they double down and keep doing it incorrectly. Buzz did many things incorrectly on this project, but I am just going to walk through the process of installing a handle on a side gate door. Go to Google and you can see another review I did of the company earlier in the year. On March 24th the crew initially tried to install the handle. They ran into trouble when they discovered that the handle would not fit properly on the door. They decided they needed longer screws as the screw that came in the package was not long enough. They said they would complete it the next day after getting longer screws. The next day they came out and did one side and the other side of the gate they just left the handle off (See picture 1). Buzz was unaware the handle was left off until I called and told them. A crew came out without notifying me and to make the handle fit they cut the wood to make the width of the door smaller. (See picture 2). You can see the poor cuts that they made. This also had the effect of making it where you can't put your hand into the handle to open the door without scraping up your knuckles. The handle was not designed to be installed like that. This was March 31st I notified Buzz about this, and they sent a guy to replace it all. On April 28th this guy also ran into the problem that the screws were not long enough, so he put a piece of tape over it and spent 3 weeks trying to find a correct screw size to get it to fit. (See Picture 3). On May 19th he finally found a screw and jammed it in. (See Picture 4.) You can easily tell this is not the correct screw size as it does not fit the hole. I told him this was not correct and pretty sure this is all going to fail within a year. Sure enough the lock failed and I called out Buzz to fix it. On Sept 10 they finally came out and the same guy from before took apart the lock and reassembled it. It "worked" but just by using the handle you could tell it was not right. I told him that it would probably fail again so don't be surprised when I have to call you all out again. I was out of town for three weeks but when I got back, I tried the handle, and it had failed. I called Buzz on Sep 26 and spoke to a woman, and she was going to be the new point of contact and would order a new handle. I waited patiently for 3 weeks and never heard anything. I called Buzz and found out that woman had been fired (as had the guy that tried to install the lock the previous time). Buzz did not know the woman was supposed to have ordered a new lock and knew nothing about it. I wondered why Buzz was struggling so hard to do something so simple. I looked up the part myself. When I went to the website and read the instructions it stated if the door is wider than 2 inches you must buy the extension kit. The door on my gate is 2.5 inches. I called Buzz and told them this and verified they had bought the extension kit. Buzz knew nothing about that and had to order the extension kit. So, I waited longer. On Nov 10th Buzz came out to install the new lock with extension kit. A different guy was installing it this time and as he was installing the handle I noticed it was black and the other one was silver. I pointed out it is the wrong color. (See picture 5). So, Buzz needed to order the correct color. On Nov 24th Buzz came out to install the correct part. During the installation I point out that the spindle needs to be between 3/8 and 5/8 of an inch otherwise the lock will bind or not engage (per the instructions). He did not know this but took the time to trust me and verify. We measured the spindle, and it was an inch, so he cut the spindle down to correct length. The guy gets halfway through the installation and then realizes he left the extension kit at his house, so the part was not installed yet. On Nov 25th Buzz comes out again to install the part. This time he has the part, the extension kit, and the part finally gets installed. (See picture 6). All the above was because Buzz never read the instructions or measured the door. Instead of ordering the extension kit everything from above was done. So much of my time was wasted as I had to be there solve their problems. Sadly, this wasn't just the case for the handle. I had to read the instructions for the operators and tell them that they wired them incorrectly. Instead of replastering a post that they damaged they tried to just paint it over when the post was damaged down to the fibers. There is a post that is unlevel and causes the gate to not latch properly. Instead of measuring it first they jammed a few washers underneath that move. (see Picture 7). read more

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After our gates were installed, there was an issue with one of the locks. Buzz Fence sent their troubleshooter/fabricator Josh out and he fixed the problem promptly. He also did another small weld without charging which we really appreciated. This was a difficult project because we kept changing our plans. The estimator Tia kept on top of things and we are very pleased with our new gates. Buzz Fence also partners with Home Depot so you can put the project on your HD card and take advantage of 0% offers. It's a win/win with Buzz Custom Fence. read more

i am disappointed in Buzz Fence. They were two weeks late starting and kept leaving the job when they did start. they left an open trench in my yard that I had to deal with myself. The gate keeps opening and closing randomly letting my dogs out. I had several lower quotes but I went with Buzz because I recognized the name. The bill was the only part of this nightmare that was prompt and accurate. I'm afraid this is going to end up in court. read more

No response after stopping by for an estimate almost 2 weeks ago. I contacted them from the same 2 phone numbers they contacted me from.

They did a great job. The estimator was prompt and had great communication. The cost was affordable. The installers were professional and did a great job putting in the fence and cleaning up after. Would recommend again read more

Buzz Custom Fence is 10/10. Affordable and quality work done in such a short time. I Highly recommend using this company for your next build. read more

I have upped my star by 1 as a result of communication that occurred after I put this review up. See my comments at the bottom where I share the follow up.... This is my second time to use Buzz. The first time was to get a gate installed. Overall happy with that job, with the exception of the spring being faulty. They eventually fixed that. When a long part of our fence needed replacing, decided to go with them a second time. The communication was initially appropriate. Once the 1/2 of the money was paid, the waiting game started. They did ok on communicating what was taking so long. They explained about weather, ordering the fence supplies, etc. Keep in mind, this all happened recently during the COVID lockdown so I don't fault any thing related to supplies and a hard to pin down date for installing it. They showed up on a day I was out of town. It was unavoidable. They had told me they would put it in whether I was there or not. I agreed, although I wished I could have been there. It was my mom's 80th birthday in San Angelo, not going to miss that :) When I got home, the problem began. They moved the fence over about 3 inches into the neighbor's yard from the original fence line (see pics). And one post was left in the cement in the ground. What it appeared to me, was that they moved the fence over because they avoided the post they left in the ground. Confused over this, some communication went back and forth via their representative. Short version is that he was quick to say they left that post there as it was not part of the original fence line. ?? huh ?? I only had one fence between me and my neighbor's yard. I am the original homeowner and have been here since 2003 when this house was built. First and only time to do anything to that entire section of fence. Rather confusing to me. They agreed to cut the post off level with the ground. This doesn't address the moving of a fence line about 3 inches into the neighbor's yard, and that there remains a large cemented area where the post was at. All communication quickly ceased. I explained I felt this was inappropriate in written communication (after several phone calls). The rep did not return any further communication and silence has been the order of the day since. Without being a total jerk and being a rude angry customer, not sure what else to do at this point. The fence is in and the damage has been done, they are now withdrawn from communication. I have been professional and courteous. I am at a complete loss as to how and why they would a) chose to leave one fence post in, b) move the fence over about 3 inches to avoid the remaining fence post, and c) claim it was because it was not part of the original fence. We had planned to run a bed of milk weed down that side of the fence for Monarch Butterfly life cycle encouragement, something we will still do. Just going to have one blank section due to a massive cement block in the ground. I'm too old to dig it out myself, especially after having a bone marrow transplant. I would have given a one star, except the actual fence is built really well. I do not recommend them as they hustled to get my business, and have gone completely silent after the fact when some kind of serious error occurred. The rep also fabricated a reason why the fence post was left in the ground (not part of the original fence), I just can not respect such a style of business. Completely unacceptable for such an expensive venture and I am very disappointed in them. EDIT: adding this one day later. Tracy Miller at the company called me this morning. She was concerned about my displeasure with the experience. I shared my thoughts and opinions, and how I felt. She shared it is an industry standard to not remove the cement from the ground when a new fence is put in, hence their not doing so. I suppose if this is the standard, then so be it. She offered to have the one cement base of the post mentioned above removed, no questions asked. I declined seeing as, if this is an industry standard, I would have not made a different choice on the day of installation. I learned a little more about the fencing industry. She offered to tear this fence down and build a new one, no questions asked. The goal would be to place it over the previous fence line. She called my neighbor, then called me back. He declined, feeling that would be excessive at this point. I agreed to his decision. I did share that my concerns after the fact could have been avoided with proper communication, she agreed. I will go on record saying that the communication with Tracey was professional and I feel Buzz Fence cared about the product and was willing to do whatever was necessary. Recommended. read more

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I have nothing but AMAZING things to say about our experience with Buzz Fencing! The entire staff was phenomenal from start to finish. They started our project about 3 weeks after finalizing of the project and then since we had a smaller project (just a gate & one side of a fence) it took the guys 7 hours. Fransisco and Jorge I believe were their names! Super kind and did a great job cleaning up afterwards since they had to tear down a very old fence with lots or nails. Darren Bailey was our sales associate and she was THE BEST! She treated us like family and went above and beyond for us. Traci was the absolute best as well - she made sure we were taken care of and worked with our budget to make sure our dogs and property were safe! I will never recommend another company for all gate and fence needs. They were the absolute best to work with and give high class service!!! 15/10 A+++ read more

Buzz Custom Fence - Fences & Gates Near Me - Fort Worth, Texas

Customer service and quality is not as I would have expected. Took months after they quoted the job for them to get started. The end product was as expected but the gate latch was defective from day one. Have requested multiple time to get the latch fixed with several promises they will get to as soon as possible. Still no resolutions and I will be filing a complaint with the BBB. Too bad a local business treats local client in this manner. read more

Best fence we've ever had! We built our house 22 years ago, and this fence is one of our best upgrades to our home so far. Kerry Dugan was a helpful salesman and we appreciated his professional and courteous attitude. I recommend this company MOST highly. We are in Burleson. read more

Buzz Custom Fence - 8 ft side by side Cedar fence. - Fences & Gates Near Me - Fort Worth, Texas

Only because I can't give no stars. Customer service is the worst on the planet. They screwed up my fence from the start and have been putting me off ever since. I've been waiting since Sept 2022 for them to fix the horrible job they did. Keep sending people to my home to "look at it" with promises to "make it right". So far, nothing. I have been broken into 3 times while properly locked. read more

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I can't speak to what your records "say", but I've asked for someone to come to the house to see the install is not complete. They have refused to send anyone out to look. I have all fencing and current physical proof the fencing is not complete... The fence is not up. That's the physical proof. Contract shows 301' of linear fencing and I do not have 301' feet installed. I would love for someone to come out and look, but this business would rather say "records show complete" than offer good customer service and send someone out. The nice thing about technology and photography these days is, we have a lot of it with time stamps. I have Google earth images, street view images and personal images with metadata showing that since the first part of the install until present day, Buzz has not honored our contract. I've been doing other projects and have kept many of these images for yard work reference so luckily I have that physical proof for when I file breach of contract. All images show no fencing other than the initial part of the install. All of my evidence easily matches and is consistent. Also, fully charging me for the job a SECOND time is not acceptable. I did the math... what you offered was not discounted at all. I feel confident, this will all get worked out in the end, but until then, I feel others should be made aware. read more

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Quick, efficient, professional. Quality work. Good value for the money. Highly recommended.

My whole project was so easy using Buzz Custom Fencing. Jeff was amazing and had great communication with me. He answered all my questions or had someone contact me that could. I knew each step as we went from the initial estimate to the final installation. I will definitely call them again if I ever need anymore work. read more

Buzz Custom Fence - Fences & Gates Near Me - Fort Worth, Texas

I received this quote for a fence around my pool through Home Depot. They gave me a nice quote based on measurements and I accepted. They arrived several days late to start the project. When they arrived, they said they had misquoted me and wanted to add $600 to the project because the salesman never came out to measure. They never finished the fence and have taken weeks to come back to complete it. I was treated as a side project. Only coming out when they were in the area and had free time. Will never use them again. Edit: The fence has finally been finished. read more

Very responsive and great results. Jason Harris with Buzz Custom Fence worked with us and we are very pleased with our new fence. The workers were very professional and did an excellent job. read more

Buzz Custom Fence - Portion of new fence. - Fences & Gates Near Me - Fort Worth, Texas

Extremely pleased with Buzz Custom Fence. We needed to replace a very old fence surrounding our pool. We contacted several companies in the area and looked at estimates. Buzz Fence came in and did great work that included the following: 1. Tear out and haul out of 122 feet of existing side and back fence 2. Install 122 feet of new 7 ft tall beautiful cedar fence, board on board 3. Two 4 ft. wide walk gates with latches; galvanized steel posts buried deep with concrete 4. Fence was stained a beautiful shade of medium brownish/red They worked well with our city inspection team. They also worked well with our neighbors (back and side) who had outdoor dogs. Once done, the fence elevated the aesthetics all around us. We, including our neighbors, simply love the final product! We recommend Buzz Custom Fence! read more

Buzz Custom Fence - Buzz Fence installed 122 feet of 7-ft tall cedar fence, board on board. Beautiful! - Fences & Gates Near Me - Fort Worth, Texas

This is my second time to use Buzz Fence and definitely my last time. We received a bid from Nikki and she came back because she bid the wrong height. The first bid was around 3.5K. She then came back and bid it a second time......$6K more than the first bid. She then gave me a third time to bid and its was 3K more then the original. There is no communication when you text her. Lastly, the guys did a great job on the fence but THEY left 5 caps off the posts. I have left 3-5 messages on Nikkis cell phone, nothing but crickets. So I went by there office at 11:00am on a Monday. No one even answered the door. Next I called and wanted to speak to a supervisor, I was told I would receive a call within the hour. Two weeks later, still no call. Run away from this company!! So UNPROFESSIONAL!! read more

Incredible craftsmanship and service that was as custom to our needs as the gorgeous farm style fence Buzz Custom Fence just put up around our new home! Vince and the crew were awesome! From the office peeps all the way through to the guys crafting and installing our fence we're exceptional. We couldn't be happier! read more

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Unfortunately I cannot recommend this company due to poor customer service. I contacted a major Home Improvement retailer to request quotes on fence replacement/repair. They quickly referred my request to this private contractor. Buzz promptly sent a representative out and I had a pleasant visit with the person. He informed me that he would need until the weekend or following Monday to get the multiple quotes to me. Ive requested quotes to replace my fence with either vinyl, cedar, or to repair my existing fence (in case the cost is exhorbitant and will give me more time to save money for the replacement). The verbal estimates were more than double my expected costs. Still I wanted the quotes to look over the details and decide on which path forward. I definitely wanted to get fence work done. Now, more than three weeks later, I have never received the quotes and my three emails requesting status have been ignored. Reading Yelp reviews now I see this is a common theme with this company. This is no way to treat a customer and should be a warning to anyone considering Buzz Fence for fence work. Clearly they do not want any business or to treat customers with respect. Next up I'll be contacting the original company who chose Buzz Fence and letting them know how poorly they are being represented. read more

Buzz replaced for fence posts and one pocket on my fence. They did everything we agreed quickly and in time.

Still waiting on a quote from October. Guessing they don't want the job since they stopped returning my calls / texts. Very unprofessional.

This is comical now! Too bad I didn't get a response from your company as fast as you replied to my complaint trying to defend your company. Denise never called back after our conversation on Friday, June 2nd. I totally understand minimum orders. I paid $8,600 for this fence. That will be the very last dime you get out of me. Not to mention I will never refer anyone to your company again. Save your lies, you aren't worth wasting any more time over this. read more

Poor quality material and sub par installation is what we experienced.... Pay attention to the low Yelp score it is deserved.

Our gate stopped working for 2nd time in a week and Buzz fence was very responsive in sending Colton to fix it. He was knowledgeable, personable and knew exactly what the problem was and fixed it. We were so grateful to Colton and Buzz fence for responding so quickly. It saved the day since we didn't want to manually open and close the gate at our age. This fence, which Buzz installed a few years ago was the best home investment we've made to date. Thanks again, Buzz Fence! read more

They came out to give me a quote on installing a fence and said they would email the quote. MONTHS LATER I still never received the quote and I called them multiple times about the issue and they would always say, "someone will call you back." And no one ever called me back. Highly disappointed. Don't know how they stay in business if they can't even send out a quote. read more

Ron Lewis and Home Depot/Buzz Fence did an Excellent job from start to finish. Ron arrived on time to review and write up quote. Made necessary adjustments to satisfy my specifications. Work began within timeframe discussed. Notification was short notice- the day before- but it worked out. Installer arrived one and a half hours earlier than timeframe discussed 7:25 AM instead of between 9:00 - 11:00AM. Again it all worked out. Fence was installed in one day. Installer and Ron ensured that the products needed were of good quality even replacing/returning defective parts. Fence is gorgeous - for a fence- I Highly recommend Ron and Buzz Fence. Ron was courteous and professional as well as answered all my MANY questions. read more

Our experience with Buzz Fence has been nothing short of frustrating. The project is for my parents' house. We had our wooden fence with electric gate installed in February (It took a bit to connect the gate to power). It did not take long to see that the fence has gaps and needs battens installed in the fence. We also suspect that despite discussing our sprinkler system with the installer before hand, part of the fence seems to have been put over some of the sprinkler heads. We spoke with Jason, our project contact, and he evaluated the situation and was supposed to submit the work order at the beginning of March. Since then, nothing has happened, except, we did receive an invoice that was marked 30-60 days late. Funny how they could manage to bill us, but not actually complete the work. The Bill was not late since it was the first one we had received. Even after repeated calls to the company, nothing has been resolved. There is a corner of the fence that remains unfinished, and the gate is now rusting because they never installed the caps on the top of it to keep water out. We just want the project finished and done right. That shouldn't be too much to ask! read more

Stay away from Buzz Fence if you are a homeowner with a small fence project. It feels that they only want to do big projects. Their product is good, but their after installation customer service is horrible. My electric gate stopped working, and two of the welds came loose on my iron fence. I called them to please send someone out to diagnose the problem and to fix the two welds. I was told there is a 4 week wait, I made the appointment for 4 weeks later. I had to follow up after 4 weeks to find out when they are sending someone. A week later a gentleman showed up and diagnosed that the battery was bad on the gate motor. He did not have a replacement battery in his truck. Could not tell me what it will cost to replace, and could not tell me when he would be able to come out to do the job. Indicated that I would go back in line and have to wait. He did not know anything about the welds. I ended up replacing the battery myself. Three weeks later they sent an invoice for the service call. When I questioned them that I am still waiting for someone to come out to fix the loose welds, I was told that a sales person will call me. It took a week for her to call. I was out of office when she called and I immediately called back when I returned. Had to leave her a voice mail. 4 weeks have passed since the call and I am still waiting. Update: I changed my initial review from 2 stars to 4. Joe from Buzz Fence called me yesterday about my problems with the repairs. He was very courteous. He helped to resolve my issue within 24hrs. It is a pity that it took 3 months and a bad review before Buzz Fence would complete my repairs. read more

Our fence was not plumb and they did not use enough concrete to set the poles. The first storm and it was leaning so much we had to take it apart and reset all the poles ourselves to make sure they were straight and had enough concrete to hold them in wind. will not be using them again. read more

The four stars is because it would have been helpful if someone from sales would have showed up at the time of installation to be sure the installer was clear on the details of the install. Fortunately I work from home so could answer how the pickets were going to face. I was told it would be in the work order but obviously the installer needed that clarification. The last reason for the four stars was the language barrier between myself and the installer. Several issues came up that needed solving and it was hard to communicate. All this being said the final product is gorgeous and Felipe did a masterful job. read more

Buzz custom fence was not the least expensive quote I received for a residential retaining wall/wood privacy fence/iron fence and iron slide driveway gate project. But I chose them because they said they could do it all. Total this project cost over 14k which is a lot of money for me and therefore a carefully considered decision. Ill start with what they did that was good. The side by side 6' tall cedar picket privacy fence was installed with cemented pipe posts and pressure treated 2x4 rails. I am happy with what buzz did and I would not compromise on that. The iron picket fence was also good and installed well. However going on to the negative the install was a month behind what we scheduled. I tore down the old wood privacy fence myself to save on my expense and I took a week of vacation to be home during the time buzz was supposed to do the install. The problem with that is I have animals and with no fence it was extremely inconvenient. The other problem was I don't get my vacation back for that week that buzz didn't show up and my time was wasted. The retaining wall portion of the project was contracted by buzz with an independent cement company. It began cracking less than a year after it was installed and that part of the project was very $$. I'll include photos in this review. The driveway slide gate was the biggest disappointment. I ordered the top to be rounded but instead received a gate that was flat on top like the fence. It was installed while I was not at home so I got what I got. When I brought up this issue with the gate to buzz I was told they would compensate that oversight with a $500 refund. I did ask if there was an option to get the gate I wanted and they said they would get back to me. Time went by and I did not get an option for the gate I wanted nor did they ever refund the $500 compensation. There were also consequent issues with the gate within the 12 month warranty window that buzz attempted to fix multiple times. The main issue being that the gate began scraping the ground/driveway and not being able to open/close. The gate was cut and welded with new wheels in different locations 3x with the end result of the gate being 8" off the ground but at least it can be opened/closed. I'll include photos of the chop job on the gate as well as being left way off level at one of those "fixes". My expensive take away lesson from buzz custom fence is do not pay for a job until it is completed 100% to satisfaction. Final payment is collected when the job is complete. I should have waited until it really was complete and I'm sure they would have corrected the issues quickly and all would be right. I feel a little stupid being naive about that and trusting in honest integrity when I was spending so much $$. Lesson learned. read more

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Our fence was a challenge to get up some due to rain. They differentially need to finish one job before they start another one. Kim was awesome she got us done. Good job Kim !!!! And a special thanks to Haveair. He finished it and was also awesome. Thank you to Kim's brother. read more

I had these guys out on numerous occasions to look at a gate they installed because the gate kept not working. They ended charging me over $1000 for work they did incorrectly the fist time. Fast forward 8 months. Still the gate didn't work along with another gate they didn't install. They came out and gave me a bid of over $4k to repair. I called Aberdeen Gate and they came out and fixed both gates for $287 compared to the $4k these guys quoted me. The problem with the gate that Buzz installed was incorrect installation according to Aberdeen. They also had the wiring on the board to the solar panel hooked up wrong which is what caused the short in the first repair. I wouldn't use these people for a gate as they clearly do not know what they are doing and will blame it on the consumer as they did me costing me over $1k and would have been more had I not found a competent company that knows how to install an automatic gate correctly. read more

The entire process with Buzz fence was excellent! They recently constructed a new fence for my neighborhood. They were able to send an image of what the new fence would like like, which helped give a vision to the neighborhood and motivated us to move forward. From the customer service provided by my sales representative Hoyt, to the final product, the experience was easy and professional. Our new fence looks great! read more

Buzz Custom Fence - Fences & Gates Near Me - Fort Worth, Texas

The workmanship is excellent just what we ordered. Buzz Fence is the greatest.

Overall a very good experience. Jason was prompt and quickly provided us with a very fair quote. The work was scheduled quickly, completed on time, and we are pleased with the product. We had a minor issue on the day work started, but Jason was responsive and showed up personally on site to get things back on track. Our only complaint with the final product is that our gate handle was mounted a little crooked, but everything else looks great. I would use this company again. *I've updated this review to five stars, as the company contacted me immediately and sent someone out to straighten the gate latch. Great customer service! read more