"Beware" This was my first time to use this company and I will never use them again! After finally receiving a revised estimate back on 11/24/2021, my install date was scheduled for the week of 12/26/21. On 12/22/21 I received an email from Denise B stating that my job had been pushed out to the third week in January. The reason for the delay was due to fabrication of some Wrought Iron. I called Denise back and explained that material wasn't urgently needed, but that I needed my 9' perimeter cyclone security fence installed on 12/26. She stated "no problem they had the material for the cyclone fence" I was then re-scheduled to the week of 1/3/22 for no reason. On Friday 1/7 the installer showed up at noon and after talking with the sales agent realized he didn't have all the material for the job. He said he would return back in 30 min., two hours later no Jose'. I cancelled the job at 3:00 pm and Jose' shows up begging me not to cancel. I agree and he's works the remaining day. As of noon today, I still do not have a complete fence up protecting my property. I've been in the construction business off & on for 30 years and this is one of the most UN-professional companies I've ever seen! I believe this story line explains my 1 star review. Terry K. read more

Worst experience of my life, Home Depot Recommended, they promise the world, then change the contract after they start. They do not take responsibility for damage they cause or answer their phones. They are not prepared for anything out of the ordinary, like a rock plate. I would suggest you find a different company. read more

Jack Kennedy came out to our home for a Fence quote. His communication skills were awful, non professional, insulting and rude. The appointment was short for all of the above reasons... we stopped inquiring about the process of the project because it truly was an uncomfortable experience. We definitely would not recommend Buzz Custom Fencing .... Phone Number - 972-370-4000. read more

I am having a terrible time getting any kind of updates from Buzz. I am a signed customer with no idea of ETA, quite some anxiety that my materials are even going to match what we're needing, and I am currently being "ghosted" by them. This has gone on for weeks- some responses, then no responses, no clarity. I hope I can change this review soon. I NEVER post negative on Yelp. read more

I wouldn't waste my time or theirs. Have dealt with them before and do not care for the way the do business, My gate is still not fixed after they could not fix it. They even took the mother board and left me with a empty box. Nope wouldn't even give them a full star read more

Worst company I've ever had to deal with!!! Ordered a fence in April 2019 here it is Sept. 2019 and STILL NO FENCE. They came out today (9/3) and after dealing with Don the service manager I came to the conclusion that service is NOT in their vocabulary! They sent an installer on 2 occasions and both times it was the wrong fence they were trying to install. Those of you who wrote a good review for them, I would like to no what was your secret for getting this company to do the work correctly. As of today, I am done with buzz fence. They make the customer feel like they are doing you a favor by installing a fence, IF IT EVER GETS INSTALLED!!! read more

I originally put in a review because I was having problems getting a response from Kerry. Then Tracy from the office called me when I put in my review so I took it down. Wish I hadn't. They came out on February 9th to measure and get me a quote. We wanted a quote on a 5 ft and 6 ft fence because we hadn't made up our mind yet which we wanted. Also wanted a medallion, which Kerry was suppose to send me pictures of what they had available but didn't. I emailed him on Feb 17th. On FEb 22nd he said he was dealing with broken pipes and would send me a quote that evening. On Feb 26 I got this. For the 6' tall flat top iron, with the arched double gate and arched single gate $5648.48 Thank You Kerry Dugan Buzz Custom Fence Not even what we discussed. It was not a flat top iron. and where are the deailed. I posted my grievences on yelp and Tracy called me and acted concerned. I emailed her what Kerry sent me. In the meantime Kerry called us and said he would find out how much the medallion cost (which I sent a picture from pinterest, since never received any pictures of what was available) and he would get us a good quote on Saturday the 6th. Never called. We called him around noon and he said he was still waiting for fabricator to give him a quote and wouldn't have it until next week. I told him he should have called but he just said "yea I guess that's on me". I sent this email to Tracy: Tracy, Kerry did not show up Saturday and did not call to say he wasn't.  We called him Saturday at noon because as we told him over the phone the previous conversation we would be out Saturday afternoon.  He told me that he was waiting to get an answer from his fabricator because we were adding the medallion.  Not what he told me when we spoke with him.  I feel he is just stalling.  His first time out for a quote was Feb 8th.  Today is March 9th. She never responded. I got this later.. Mrs Lee, I sent a couple emails asking which height fence you and your husband decided on, have not received an answer. ((((No he did not)))) Here's a bid based on info I have... standard picket top black powder coated fencing, with standard arched gates. Approximately 88' of black iron picket top fencing, with one 5' wide walk gate and one 14' wide double manual gate. Will be using 2x2 square posts, set on 8' centers, 2' deep in concrete. Will be using rackable panels to allow us to follow the contour of your yard location for fence line. Will be following original fence line destination explained to me by you and your husband. The drive gate being 14' wide will use 3x3 square posts. With adjustable hinges, and either bolt on latch or welded, your preference. 5 year warranty powder coated product. 5' tall price comes to $7096.08 6' tall price comes to $7514.48 I hope this clears up some of the mis-understanding that we have come across. If you would like, I will put this in contract form once a decision on style has been made. Any additions, or custom work outside of basic fencing will be additional. Thank you very much for the opportunity to bid your project, if you choose to move forward, I don't mind coming back out and sitting with you and your husband to discuss the quote. Thank You Kerry Dugan Buzz Custom Fence AWFUL EXPERIENCE There was not mis-understanding Kerry, you just didn't care. I usually do not give this much time to contractors and just move on, but thought they would do a good job and really wanted to do business with them, but I found someone that is just as good and gave me a complete quote the next day. read more

They came and worked out all the issues so I could have a fence! It's perfect! Ron was great about letting me know what was best! Great customer service!!! Highly recommend! read more

In 2012, Buzz was hired to install a fence on my property. I don't even buy laundry soap without reading numerous reviews and debating pros vs cons, so the amount of research into finding the best company was extensive. They had stellar reviews, quality work from examples in the area and great track record. Also responded quickly and really seemed to care about keeping customer happy. After thorough research and comparisons, I called Buzz to get let them know they could get started. They finished the job super fast and very well. I love the fence. It's really a shining example of how a fence could look in the area. As with most fences, sometimes things get loose over time, and that happened to one of the gates they installed. Where the gate attaches to the fence, the boards have loosened and wanted to get it repaired. Called up Buzz a couple days to see about an estimate to repair the fence. They expressed when I purchased, they take care of their customers. The fence is over $7,000 and not cheap and wanted someone who would be around to fix if needed. Goes back to all the research I had done previously. Jason Harris (Area Rep) slyly slid the estimate under my door mat and it was found when picking up Amazon boxes on my porch. On that estimate and expressed to the lady when asking for the estimate to email me, but that didnt happen. Glad I happened to see it, but then I wasnt. -------------------------------------------------------- Proposal 1: Tighten Sagging Gate "Tighten left return gate to rid of sag. Minimum service fee charge. Fence installed in 2012 - warranty has expired" Price: $425 ---------------------------------------------------------- $425 dollars just to hammer some nails in a gate? This is crazy! After calling the front desk (who was unaware of a min. service charge) she expressed I should contact the rep at his cell number provided on the estimate. After calling, Jason confirmed the $425 min. service charge because "I get charged by the job, not by the hour". I was really flabbergasted. So I guess they don't do minor repairs? No one in their right mind is going to pay them almost $500 for something that takes less than an hour. This isn't the business I spent over $7,000 with and major changes have been made since. That's clearly evident from the recent reviews here and elsewhere on the internet. I love my fence, but don't think you can call them after the warranty is over to come out and make some minor repairs. Find another company who appreciates their previous customers. I only regret referring the numerous people over the years to Buzz Custom Fence. read more

Bob did an amazing job scoping this project, doing a very high-quality installation with amazing materials and staff, and following up to ensure we were happy. I would not hesitate to recommend him and his very professional team for any and all projects in the future. His pricing was actually very competitive too. All-around amazing project work!! read more

We got a quote from Buzz fence for a new gate and fence repair in February. We called for months to try to schedule the work. We kept getting that they would have the rep call us back that day, but we received no call backs. Finally last Thursday I asked for someone at the company who could see what is happening and why the rep was not responding and let us know. I was told that Traci would call me back. By Tuesday I had not heard anything and called again. I was told that "corporate" was in the office that day and Traci was meeting with "corporate" but she would call me back by the end of business that day. It was after noon the following day before Traci called back. She has no explanation for what has happened for months, stating that it was unfortunate, but common. She offered to send the rep back out to start the process all over again. Buzz Fence will not honor the quote they originally gave us. Traci says it is only good for 15 days--even though we contacted them about getting the work done within that time frame but they did not respond. Given that we will need to start the entire process over again there is no reason to continue with this company who may not respond and is not respectful enough to even return a call and provide an explanation. Update: You can see the response from the owner below after I posted this. The office manager told me two days ago she would have him call me. That never occurred. The comments to this post are the only communication from him. Interestingly, he says they have the original quote. The account rep told us earlier this week she had no record of it. We can't give them an acceptance of a quote when they do not respond to our requests to accept it. Eric says he as offered to start over, which is odd in that he has never had any communication with us. You will notice that his "offer" is to do nothing more than what any other business would do--come out and look and give a quote. No offer of an apology for the rudeness of not returning calls repeatedly for 10 months and no explanation of what has occurred. If you look at the BBB complaints for this company this seems par for the course. Repeatedly people make comments that initially the company responds with a bid but the follow through is not there. read more

They came out to do an estimate and did not speak to us about any services. The guy said he would give us an estimate by the end of the week. That was days ago and we still don't have an estimate. He could have emailed it like he said he would. We had two more fence companies come by very knowledgeable spoke about all of their services and showed samples. Not Buzz they have shown us nothing. read more

About four years ago I called Buzz Fence to come and remove an old picket fence and replace it with a new one. BF came by way of recommendation of a friend. The job included the fence posts, pickets, and two gates. It was not a big job (roughly 145 linear feet). Today, I need to replace the fence, again, due to poor workmanship and materials, which is partially my fault, being naive at the time about fence-building. The posts are not the same height and the materials are literally rotting away on the frame, and that after trying to preserve the wood by applying a stain sealer on two separate occasions. Moreover, how the fence was constructed, with some of the posts exposed inwardly, while others outwardly, is just plainly ridiculous. If I knew then what I've learned now about fence construction, I would have never let the two "workers" that BF sent over to do the fence leave until the job was done right. That said, I will not call BF this time. I'll simply do it myself, as I cannot possibly do a worse job than they did. My only advice is that you do your homework BEFORE letting anyone do your fence. Otherwise, you may end up re-doing your fence in four or five years like I'm having to right now. read more

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Called Buzz. David came out and adjusted my fence at no charge. Super company. Will call them back in the future with fence problems. God bless him. He's an awesome man. read more

I called to have my gate opener repaired and Buzz Fencing sent Greg. He was amazing! Not only did he fix my problem, he fixed other little things that needed to be cleaned up as I was charged a basic fee for the trip anyway. He was also very patient and answered all my silly questions. I would recommend Buzz and Greg to anyone who asks for gate/fencing repair. read more

Very disappointed with this folks. I work for a property management company where we manage over 70 properties. Called in Friday with an emergency and needed a bid, NOT WORK DONE, by Tuesday July 6. I spoke to a man named Mike who was so kind and super understanding. He was very sweet and said he'd take care of me. Mike assured me that he could do both the masonry and the steel fencing. Well come Tuesday mike never called me. I followed up with him and the lady who answered the phone couldn't even find my bid request. Then Mike called me back but it wasn't the Mike I originally spoke to. He emailed me saying that they don't do brick work and they wouldn't be sending bid unless I found a brick guy. I mean, don't you think that if I wanted to deal with two different contractors I would have made that arrangement? After telling him how disappointed i was in the company and how upset I was for them wasting my time. He emailed me a bid. By this time the damage was done. I don't want to use a company where the people lie to me about their scope of service just to get the job or don't direct me to the folks I've already chatted with. My 2 stars are for the gal who answered the phone, she was very sweet and very apologetic for all the mess up. read more

I was so impressed with their price and was wondering about the quality of the fence. When I saw the end result I could not believe how perfect the fence was. It was perfectly level and built very well solid construction submitted metal post and the gate hardware was not some cheap flimsy material it was heavy duty steel plate. The fence installer was by himself and he completed the job and one day. I'll never know how he did it because it was a lot of work; the man is a true craftsman. read more

Buzz Custom Fence - Fences & Gates Near Me - Fort Worth, Texas

I selected Buzz Fence to replace our fence based on their work next door. They completed the work as promised. While they were not the lowest quote I found, my husband and I decided to use them since they did a good job next door. We are happy with our fence and the time it took for them to complete the work. They also did a great job repairing a fence gate that was not part of the fence that they repaired. The new gate fit very well ad they were able to cut it so that it did not drag on the ground. This had been an issue with the last company we hired. Overall, I would recommend Buzz Fence for a good job. read more

Jason was absolutely great. He was extremely professional and efficient. He came out and gave me a quote for my fence repair and the work was exceptional. My new fence looks amazing, I would definitely recommend him to anyone needing fence work and would gladly use his services again if needed! read more

Joe was great and present onsite everyday. The fence was built quickly and as planned. Looks great and for a great price. Will use Buzz Fence again. read more

I had a job consisting of closing off two ends to my backyard for a new dog. Buzz Fence did an amazing job from start to finish. From the estimate to checking for gas lines to the finished product, I couldn't have been happier. The craftsmanship was excellent. After fence was done, I called their office the same day to tell them how good of a job their men did. I would definitely recommend this company. read more

They were great from the moment I met with Danny to measure my fence, the schedulers keeping up on the tentative date moves,the installers were great. My fence looks great and my gate is what love the best. read more

I had a hard time finding a fence company that would install such a small project (about 26 feet of aluminum fencing down the driveway), but Buzz was able to take care of it for me. Beside a few scheduling issues due to the rain this spring, it went pretty smoothly. The crew was very professional and asked questions to make sure the project was done to our specifications. I would definitely recommend or use the again. read more

Ron was great and the crew was professional and timely. I'm very happy with the work done.

Great company! Called for a repair. Quick response, came out and repaired gate with no charge, would highly recommend.

I contracted Buzz Custom Fence to rebuild the entrance gate and front fence to our back yard. The job itself was very well done but they forgot to stain it Redwood (per contract). We were in the process of moving to another state and the staining did not occur until after we left. About a week or two after the staining our realtor contacted us asking what we were to do about the long swath of asian jasmine next to our driveway that had been destroyed by the workman who did the staining - he dumped the remainder of the stain alongside the driveway. Our neighbor saw him do it! I emailed (two different office personnel) and called Buzz Custom Fence three times. Weeks later I have not heard a word from them. read more

NOT DEPENDABLE even before work starts. Called on 5/1 to schedule an onsite property visit to discuss work. On 5/6 an employee, Jordan, came to measure and examine fence. A quote was promised via email by EOB 5/7. Called 5/11 to obtain quote. Apology given with a new promise it would be sent that day. It wasn't. Called again 5/21 to obtain quote. Apology given again with a new promise it would be sent that day. It wasn't. DON'T WASTE YOUR TIME on unprofessional companies like Buzz Custom Fence. There are more reliable options out there. read more

We have worked with Hoyt Harris at Buzz Fence on 2 projects now. The whole Buzz crew is professional from start to finish. Hoyt got our estimates prepared quickly, scheduling was seamless and the crews did a good job on install. They communicate with you throughout the whole process so you know exactly when your project will be complete. We will use them on any future projects. Buzz Fence is not always the cheapest company but it's worth it read more

Buzz Custom Fence is THE best. Their people are professional yet very personal. From our first contact with them to the last was a true pleasure. Our Fence is perfect. Exactly what we envisioned when we called them. If you need a fence we highly recommend Buzz Custom Fence read more

You guys did an OK job on my fence. Priced too high, but my neighbor, for some reason, "trusted the salesman." But I didn't give you permission to come back three days later and put a sign in my front yard advertising your business. (And if it was some fine print in your contract, you can suck it.) I called and asked you to come pick up the sign. You haven't. So every day, between now and the time your come get this sign, I am going to make it a point of leaving a post somewhere online about how you suck. Yeah, I could take up 1/3 of my garbage can space and throw it away for you, but THROWING AWAY OTHER PEOPLE'S SIGNS AIN'T MY BUSINESS. Update: Thanks for coming to pick up the sign, but seriously... obtain permission from a homeowner before putting it up. Had you asked, I would have just said, "yeah, cool, but pick it up in a few days," but when you just do it without getting permission, it's very presumptuous. You had no idea whether or not I was happy with the work, and to use my home as billboard for your business without asking... well, it's just tacky. read more

Love the work they did and they got it done quickly and it is beautiful. They will be replacing the other fence when the time comes. read more

I would not recommend this company to anyone.very unprofessional and back logged with work. My husband and i called tor fence estimate in Aug 2015. A man named Joe came measured and gave price. We agreed to price. He said he would be in touch soon to get it done. This was a small fence job. He did not get back to us at all. We called ourselves. They told us they could fit us in 2 months later. And it could be longer depending on weather.Omg!So we cancelled order and had it installed by someone else quicker and efficient. Afterwards,after we cancelled,a man from Buzz fence came by our home to install fence.What? They also painted in front of our home what looks like graffiti. They said it was the electric co they sent approving our home for work. What work? We cancelled!!!!! Dec 7 and they still have not cleaned up neon writing in front of our home Im tired of calling What a Mickey Mouse co. Dont bother!! read more

David took the time to quote several different configurations for a new fence along a very long property line. He explained the advantages or disadvantages of each one and helped guide us to our final selection. The installation crew did an excellent job and made the process very painless. They even made sure our pets had a secure yard during the installation and when they did the final cleanup it was like they had never been there except for our beautiful new fence. We highly recommend Buzz Custom Fence if you want it done right. read more

They came out twice to give me a quote then never called back. The first time they sent someone out who looked really lost and confused about what would be the best solution for installing and aluminum pool fence. So a few days later, they called me saying that they wanted to come out again, with the supervisor. They were supposed to call/ email with a quote. It's been three weeks and still haven't heard anything. read more

I signed up for some fence replacement panels and gates with Buzz fence on 4-29 and was told work would be done in 2-3 weeks, but with the rain wasn't actually scheduled until 6-8, I understood the delay caused by rain, but after being moved back on schedule 2 times was told work would definitely be done on 6-12, called on afternoon of 6-11 to verify and was told would be at my house next am, long story short, never came, and no one ever called to tell me they had to reschedule, and when I called the office no one would return my call, after many frustrating calls, was finally told couldn't come until late the next week. Called another company and they did the job the next day for 220.00 less than Buzz. Avoid this company at all costs! read more

Contracted Buzz to replace over 300 feet of fencing in Cedar Hill, Texas. The crew showed up on time and worked diligently in 100 + degree weather until the job was finished. Fence looks great and I would definitely recommend Buzz for fence replacement to anyone who wants a great job done! Thanks Buzz! Charles Fogle read more

Wanted fence. Saw pics of fence done in Weatherford. Read reviews. Came to Santo March 8. Told my husband he would call back. Finally my husband called. No answer. Horrible. read more

From start to finish, Buzz communicated the entire process with us. They were extremely patient as we had to go back & forth with our neighbors several times before we were able to come to an agreement with the fence. We thought we were going to be 2 weeks out once we booked our appointment, but they were able to get it done sooner than expected. Our fence transformed our backyard (or maybe it was because our fence was terrible to begin with), but the job done by Buzz was great. We've already had several neighbors ask who we went through for the fence. read more

Well the weather is getting a lot cooler with some temps near freezing in the mornings and guess what, not only doesn't the pool light work but as I eared in my first review, the freeze guard on the pool doesn't work either. No way of really knowing until temps get down in the range where the freeze guard can trigger....and it didn't. I would call the office as suggested by Buzz Rep but based on other reviews that would seem to be a waste of time. In that case post an email address so I can at least keep it civil on my end. read more

I am a Buzz customer since 2011 when they repaired my gate that was not installed properly by another contractor. They are honest, reasonably priced, and stand behind their work. I have used them over and over again. read more