yeah, there's always extra charges every time I've been there oh and then there's this and you have…read moreto pay extra extra for the air inlet extra for a lug like the Lugnuts I had last time and when I was the air system doesn't work on my car, which means they didn't put the right sending unit on the right wheel when I left. They didn't even put the tire on the rim for the spare. I had to ask them to do that I don't think they are too smart. The owner has a real chip on his shoulder.

Great place to get your car aligned. Got me in and out and professional the whole time.read more

This place is fine, but they're not always the friendliest. Recently got an inspection done where…read morethey had to do a thousand dollars of work on my car and somehow missed that there was a nail in my tire. There are better places in Oneonta.

STAY AWAY! I recently took my car into Monsers to fix the…read more"Check Engine Soon" light. After having them work on it for THREE different occasions, it still wasn't fixed, and they charged me $987 dollars for repair parts and labor, that never solved the problem. On my fourth trip back to find out what exactly was going on, John Bogart, the manager, said to me, "Well leave it here again and we'll see what we can do." NO! NO! NO! I then took it to Susquehanna Auto Repair and had it repaired for $78 dollars. The light has never come on since. MONSER BROTHERS is the epitome of a RIPOFF!

I've been taking my fleet vehicle here for a few years. These guys continue to do a great job. Car…read moreis always done early. High-quality repairs. Help me understand what's being done. I highly recommend this place. Keep up the great work !

Brought my vehicle in at 3pm (which was my appointment time) they only had one person working and…read moretold me it would take 2 and a half to 3 hours to get my vehicle done which was just mounting and getting an alignment. Called back after 2 hours and was told that the assistant manager never came back from lunch so my vehicle couldn't be picked up until tomorrow morning. Absolutely ridiculous and this is why I never go to Monros!

I had to pay for 2 oil changes in 1 week. I have been so satisfied in the past always 5 star…read moreservice. Last week I got an oil change and they said I needed rear differential fluid but the part was rusty so I would have to go to dealer. I went to the dealer this week and they gave me photo of cap leaking oil and said I had to do it again. Valvoline said they DO NOT CHECK if the cap is leaking so they would not refund me. What a mystery - they tried to do rear differential because that's revenue to them but they don't care if I leave the garage leaking oil?! Also the dealer verbally told me that I needed coolant and Valvoline said tough luck to that because the dealer didn't put it in the notes.

Yall not ready for this one for real. So mind you they said it was a 30 min wait but it felt like…read more10 years. but its whatever. so basically the assistant manager dylan changed the oil and james and the manager jacob. they changed the air filter or whatever thats fine. but tell me why the car broke down at a traffic light. and people had to push the car. And they left a tool in the car engine. but yall i cant give yall a 0 so ill give yall a 1.

Super expensive for poor service, would recommend anywhere but here. They couldn't even place the…read morenext oil change tag, poor service and laziness

I have been getting my oil changed at Xpress Auto Care for a few years, but as of today, that…read morerelationship has ended. I pulled in earlier this morning (13AUG21) for a service, only to be greeted by a dick head employee. Apparently it was inconvenient for him to do his job, because he would rather work on his personal vehicle during company time. The car he was working on was maroon in color. I didn't pay attention to the make and model but it was a classic. It looked like he was buffing the exterior, and whatever he was using he forcefully threw into the trunk as I pulled up. He then proceeded to angrily rip the door open. That is not customer service but rather customer disservice. He is a representative of Xpress Auto Care and cost the company money with his unprofessional behavior. I will NEVER return to this place for any service on my vehicle.

This place has gotten terrible. I don't know what has happened here. I spend a lot of money on the…read moretwo cars that I own. I keep them serviced. I have spent thousands of dollars at this place over the past few years. They must have had a change in management about a year ago because something is truly wrong. I wouldn't trust them to touch my car at this point. The customer service is non-existent. The work is shoddy to say the least. Dale needs to learn a few things about customer service. He was rude and unapologetic about bad work they had done. Badly managed and I would never trust them ever to work on my car again. Never go back. Lost a good customer.

Went there for a state inspection, and they told me i need new tires , brakes. all this on a Truck…read morethat has 25,611 miles on it. Told me the brakes were metal to metal and tires wear bars were exposed. I ended up going to another inspection place the next day and was told there was nothing wrong at all. tires were fine and brakes were fine. This place just wanted to make money off people , when i called and told them what happened i was told " well that's a mechanics call and they stand by his observation" , but did say if i came in today i would get another $80.00 off on tires in addition to a $60 rebate per tire.

I live up a steep hill. My driveway was very icy I needed my dodge ram towed into town. Bob came up…read moreno problem hooked my truck up and off he went. Quick very professional service at a great price.

From the owner: There's never a good time for your car to break down. If you need immediate help after a collision,…read moredead battery, flat tire or another vehicle issue, call Bob's Collision & Customs now. Our local towing company in Oxford, NY offers 24/7 towing and roadside assistance services. With over 30 years of experience in the towing business, our team is more than capable of getting you out of the jam you're in. Whether it's a minor issue or something that needs to be fixed at our shop, we'll get the job done and to get you back on the road ASAP. Call our local towing company today at 607-244-6241.