As the storage facility itself is nice, but the customer service is absolutely terrible. They…read morecontinuously raise the monthly price and charge your card without any notification or justification. I've had to call them on several occasions about it and the customer service is awful and very sneaky.

We have been using the facility while we are in between homes and Levi and staff have been super…read morefriendly l, helpful and receptive to everything we have needed including us losing our lock keys (ugh) and them having to cut them off for us so we could get into our unit to helping us relocate our unit as we did not need a larger one anymore. I highly recommend using their facility if you are in need of a storage unit.

very good service and care about the customer! I reccomend going here,you will not regret itread more

Shane was helpful and courteous. He assisted me with finding the appropriate size storage for my…read morevehicle. Thank you. David.

Although staff members are very kind, this company will gouge you with constantly rising fees. The…read morebranch will work with you to give you a reduced rate, but the lesser amount restricted by the higher fee. As a result the monthly rental fee is now hundreds of dollars higher, which happened in a span of about 2 years. They sent notices of thd rate change to my old address, despite my changing my address on my account; therefore I never saw the notices, and was blindsided by the gross jump in price each time. Also, I tried repeatedly to pay on time with a card that had more than enough funds in it, but the app wouldn't take the card. When I finally found another card to pay with, the payment ended up being late with an exorbitant late fee. The card was from the exact same bank, so the kind of card had nothing to do with it. The original rental fee may sound tempting, but be prepared for the rate to rocket in price fairly quickly.

dear Emily S. I did call your office hence why they got the review. was basically told "that's…read morethe way it is,". and I have no problem with rate increases, that's part of progress, but a 50% hike after three months should be criminal. And being told everyone does that, which is a lie, and after reading the many complaints others have made about this the review is deserved.

put a padlock on my storage unit even though it was paid to date and wouldn't come take the lock offread more

I've rented a lot of storage units in my life, but this has been the best experience! Excellent…read morecustomer service. Doug and Jeff were super helpful. Nice units, very clean. Highly recommend!

Very helpful and understanding of situations. They helped me when I needed to get my storage set up…read moreand assisted me every way possible

Great customer service, friendly staff. Never had an issue with this franchise. Aubrey Sanders was…read morea great help.

Love the facility and staff! However, there is no loyalty to the customer that had their back…read moreduring COVID-19. I pay $83.76 for a 10x10unit. Guess what thanks I got? My storage fee doubled to $147.96! I could see grandfathering in your existing clients and increasing fees for new rentals! Nope! I got less than 30 days notice of the increase. This is wrong! I can see minor increases, but to double! Don't do it guys. I would recommend another facility before this one..

This is the first in over 25 years I've had to use self storage. It's very clean, great customer…read moreservice and able to have access to storing my items anytime.

From the owner: Store your belongings at Extra Space Storage on 880 Saw Mill Run Blvd in Pittsburgh, PA today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, security access to your floor only, drive up climate controlled units, heated loading bay, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Predatory. Their model is to lure customers in with false advertising (one free month that turns…read moreout to be paying more in advance), have a salesperson talk you into renting at a reasonable rate, and then double the rate a few months in. When I got this unit, I talked to a salesperson for an hour. Funny he didn't once mention a scheduled price increase. When I spoke with customer service just now, they said the information is on page 4 of the contract. There's only one reason to bury it that deep in small print: to hide it from consumers. I told her she should work for someone else. These are unethical businesspeople. Here's an idea: Be honest and tell customers up front. Don't lie to them by omission. And then you can keep your customers and not get 1-star reviews. I'll also be leaving this on Google. And I'm canceling my account. I see a lot of 1-star reviews like mine. Who's interested in a Class Action lawsuit?

Extra Space Storage are such scammers. Be careful they will double your rent after a couple…read moremonths.

This manager, Jeffrey C. Is the most outstanding employee I've EVER come across. He's…read morecompassionate, understanding, sympathetic, and I can go on and on to help his customers. He goes ABOVE and BEYOND his job title!!!! In my opinion, this man DESERVES A RAISE AND A PROMOTION!!!! At the moment, I'm the middle person between my son's storage space unit and this particular storage company due to my son being out of state with no way to contact him regularly. They've been soooooo VERY kind, helpful, and truly an honorable company. I cannot thank Jeffrey and this Storage Space enough for their patronage.

Beware... We contracted for an outside space at an…read moreintroductory rate that saved us 50% for the first 3 months (~$41). This was great. However, we were only at our standard rate (~$91) for the next 3 months when it jumped another 50% (~$134)!!! The pricing on the website isn't even as high as we are now being charged! I was told that there is nothing they can do and that the space will be evaluated every 6-9 months. It sounded like a 50% increase is common practice! If you plan to store short term, you should be fine. Otherwise, beware! Further... the secondary security gate was broken for 2 months leaving the facility wide open!

Great service. Very easy moving in and out of our unit. We had a moving company move in for us and…read moreExtraSpace helped us coordinate everything!

Roxy at the leasing office was awesome! We originally had a different reservation with a nearby…read morestorage unit who decided to close for the day without notice. Roxy to the rescue - she was so helpful and got us exactly what we needed so we could return our moving van. Nice - very clean storage facility.