I've rented from this storage unit two times in the past three years and both experiences were…read moreamazing. It is climate controlled and the facility is so clean. No matter what part of the city I live in I will ONLY RENT FROM THIS FACILITY!!!!! I love it !

If you value your property do not store your things at this facility…read more We learned the hard way that insurance does not cover damage done by mold or mildew to your property. We had all of our house hold items stored in two climate controlled units from an out of state move- when we noticed damage to many of our things after only two months. Climate control did not protect our property. The facility is filthy. There were bugs at the bottom of boxes we opened, holes in woolen sweaters, and jackets that had not been there before. There was mold growing on shirts, pants and the linings of boots and purses. There was mold and mildew in the interior of bureaus and side tables The stench was horrible. A new television armoire had stains on the back of it that had never been there before.There was even mold on our wooden cutting boards! We spent hundreds of dollars on dry cleaning, cleaning supplies, repairs and dozens of trips to the laundromat. Sometimes I would run a load 3-4 times to get the stench out. We threw out 1/2 of our clothes and books. We had to pay a junk removal service to dispose of the furniture, mattresses and other items that were damaged. We paid another mover to move our things to another storage facility. It took over 10 weeks to go through most of our items. When I brought these problems to management's attention the manager Javon said," how do I know you didn't bring this mold with you in the truck or from your old home?" I asked them for help with moving or disposing of items. John the district manger offered help at first and then reneged. I spent hours on the phone with my insurance company only to be denied. We found Guardian to be extremely negligent. On leaving the facility the last time I noticed a cockroach at the front door. That about sums up my experience of the place.

Our service at Guardian Storage Shadyside was the best!! They have been great at answering my…read morequestions and communicating what to expect. Filling out the paperwork and getting our unit set up was super simple thanks to Matt! He was awesome and helped answer all our questions. Everyone here has been friendly and kind. I'm glad to have my things stored here knowing they are safe and I'm paying a good price for the unit.

Every person working here is amazing. They were our first contacts after planning the move to…read morePittsburgh, and they really represent the kindness that I've experienced here from the locals. We've used them twice, on separate occasions, over the last 6 months. I highly recommend working with Guardian Shadyside!!

We rented a small extra storage unit for a few months in addition to our regular unit. We emptied…read morethe small unit and cancelled it by calling the front office and they've called billing us for the cancelled unit twice. There doesn't seem to be communication within the company.

rat infested. rat feces & urine was everywhere, brought to the management, nothing done, lost…read moreseveral things including what was salvageable was needing professionally cleaned, filed a claim but of course never got a cent...

We've used the Penn Ave facility for a year and finally emptied out the unit. However, the entire…read moretime we've been treated really well, our unit was always secure and the way we left it. when we did have an issue, we were called to be made aware- which we really appreciated. This particular facility has ALWAYS been clean, neat, and well- kept. We've never felt unsafe in the area. w Were absolutely would use this facility again ever we need storage space again.

Super easy to find the facility and unit. Very clean and safe. I'd definitely recommend.read more

I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

I needed a unit at the last minute and the lady in the office had one ready in less than 5 minutes…read more Facility is extremely nice and clean. Easy access. They even have a moving truck that you can borrow. The lady in the office is extremely nice.

The whole staff here has been friendly and stove to meet my storage needs. On move-in good…read moresuggestions and considered other area sites that might be a fit. There was one maintenance item during my time there and it was resolved promptly when I made them aware of it. And finally they worked with me on move-out to make it very low effort & no headaches. You know how so many similar businesses might have you jumping through hoops or having to talk to multiple folks after waiting on hold? ... Nope none of that; just smooth sailing! Storage isn't cheap anywhere anymore, but I trusted this spot and it filled a need I had for awhile.