Long review, but potentially helpful for customers who are concerned about low-producing wells before making a large investment! First I want to recognize the field crews. Everyone who came to our property was professional, friendly and explained what was happening. We truly appreciate the effort they put into trying to help us. Our concerns stem primarily from communication, transparency and expectations that were set during the sales process. When the project was sold to us, we were told there was approximately an 85% chance of hitting good water with a bucket well. We were previously using a pond well and despite explaining that we had recent bacteria testing showing no issues, the salesperson repeatedly expressed concern that our water could be harming our children and stated that he was "so concerned" that our situation would be treated like an emergency. Because of those conversations we felt a great deal of urgency to move forward and trusted that all available options and risks were being fully explained. We made it very clear that we needed adequate clean water for our family and wanted to realistically understand all of our options before making such a large investment. We asked multiple times and he was confident this well drilling would be successful. We were told they would first attempt a rotary well and that if that did not work, a bucket well would likely be successful. However, after the rotary well was drilled to 200 feet without finding water, we were immediately told that a bucket well was probably not a good option either. That completely contradicted what he had told us before moving forward. The bucket well was drilled but it has never produced enough water to meet our family's needs. We understand that no company can guarantee water quantity or quality and that drilling always involves risk. However, after reviewing nearby public well logs ourselves, it appears that low production was a much more realistic possibility than we were initially led to believe. We did not realize local well logs were public and after reviewing the area it seems clear there was never a strong possibility of hitting good water. Water storage options should have been discussed from the beginning. One of our biggest concerns involved communication regarding water quality. After the well was completed we believed the water was safe to use and were never informed that bacteria testing was still pending. We used the water, including for our son who has significant medical needs, only to learn nearly a week later that the water had tested positive for E. coli. That lack of communication was extremely concerning. At that point we were advised that an additional $1,800 UV treatment system was the best solution. We explained that we could not afford another major expense on top of the nearly $19k we had already invested. We were told not to worry and that they would "figure out the nickels and dimes after we get your water safe for your son." Based on that conversation we believed the additional cost would be manageable. In the end the discount offered was only $150, which was not what we understood from those discussions. We were also initially told the well was producing around 140 gallons per day. After experiencing sediment coming through our plumbing and requiring another drilling rig to return to the property, we reviewed our actual water usage data and the well appears to be producing closer to 30 gallons per day. As a result we have spent over $19k and still require weekly water deliveries with no storage. Looking back we wish additional options such as water storage solutions had been discussed more thoroughly from the beginning given the local well data. We recognize that drilling wells involves uncertainty and appreciate that C&J returned to address problems. However, the lack of transparency, inconsistent communication and expectations set during the sales process left us feeling that we invested a significant amount of money while still facing the same water challenges we were trying to solve. read more

Great, professional company for households with well water systems and/or water treatment! I've had service with C&J a few times within the eight years I've lived in my house thus far. The house runs on a private well system. An iron filter system is a big water treatment component that was installed by C&J some time ago. Most recently, a new media tank was installed since the previous one was about 10 years old and likely nearing the end of its lifespan. The call was made and done a few days prior, scheduling was done easily, and the service/tank exchange was done with no issue. After the new media filter was in place, the technician, Jeff, was sure to run a cycle and stuck around for a few moments to ensure proper functioning. Like previous service calls, work was done promptly and within reasonable pricing. Highly recommended for homeowners with well water systems! read more

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They go above and beyond. My home had no water and they came out that day and got us up and running again. They also installed a UV light in our system. A year later when it was time to replace the bulb, there was a mixup with my order. Josh went above and beyond to make it right. Will use them for all my well and water issues. Their prices were very reasonable as well. read more

UPDATE: Shortly after this review was posted, the owner contacted me via phone to discuss my experience. He was very nice and offered to send another tech out to inspect our pressure issue. The team that came out was very nice and thorough in their assessment. I appreciate their follow up, kindness, and care for their customers. As such, I have updated my rating from 3 stars to 5. I was not advised of the service call fee amount when I called to inquire about the continuous lack of pressure after they replaced our pressure tank a few years ago. Receiving a heads up of the amount prior to the techs arrival would have been appreciated. Although the techs were nice, I felt a bit brushed off and upsold while they were briefly in my home. I will probably shop around the next time I need help with my well system. They also did not ask permission before placing a sign in my yard before they left. read more

Superhero's! This is the best Contractor Company I have ever worked with. I was a Home Inspector for 10 years and worked with a lot of contractors, but C&J outshines every other company. My water well went out on a Thursday, and I called four well-drilling companies; only one bothered to follow up. Erick from C&J called Thursday afternoon and then made time from his busy schedule on Friday to survey my property. I got an estimate in writing Friday afternoon and signed the paperwork at 5pm. Monday morning, the drilling team called and said they were on their way to my house! Upon arrival, they explained the process and kept me informed of their progress. When they first struck a water pocket, they said it wasn't sufficient and drilled deeper, hitting another pocket; once again they were not satisfied and drilled farther and finally hit a good source of water. Most companies do the minimum to get by, but C&J worked to find the best solution for me, not them! Tuesday morning, the trenching/plumbing guys started work and once again, worked to install the best solution for me - not simply the easiest way to slip by and disappear. They put in some extra effort to trench and run the water line, which eliminated the extra cost to have a horizontal boring rig come in to run the water line. It doesn't get any better that that! Mike read more

C&J Well Co. Service, Pumps, & Drilling - Well Drilling Near Me - Brownsburg, Indiana

Great company!! Had been without water for two days!! I called Saturday morning 12/23/2023 in the morning they were here by 12:00 only took to hour was very patient and listen to what all we have done. Cleaned out my well and istalled a new them checked everything . Brad was awosme read more

The first time I called them several months ago they said they could not service my area. Which is a hour south of their shop. Last resort I called them and talked to the service manager which is a awesome guy because he was actually helpful. But then I scheduled them to come out and they were super fast coming out. But then the guy said my pump was going to be special order for $5700 and I said nope that's not happening. I can get the same pump off Amazon for $1200. Then I said how much is it to install a new pressure tank....... $1500, the tank itself is $200 at lowes. I can't with company's price gouging. I'm sooo freakin exhausted dealing with companies now I just do shit myself. At least they answered. I've called "the local well company" hardly answers, months out, never calls back. I guess when your the only company everyone has to rely on you. So business is plentiful no matter how bad prices, or customer service is. When I call and say I need a clean out done on my well, and your guys show up with nothing to do a clean out....... That speaks volumes. I'm done dealing with these companies. I should have bought a damn house in a subdivision with city water. read more

These guys are fantastic completed a new water line and meter pit installation in record time. They even had to wait on Lebanon utilities to fix some main line issues. read more

Had CJ put a water line from well to detached garage. They did a great job and was very prompt with phone calls when we had an issue. They cut a drain pipe that I wasn't aware of and remedied the problem. Excellent communication and got here in less than 3 business days. read more

I am so amazed at how wonderful of a job they did at making sure my well was clean and put a new pump in and it was done in no time...they were friendly and so professional...I would recommend them to anyone...all around they were just great and I couldn't be more thankful read more