I'm so happy my Dad is living at the beautiful place! From the moment you walk in the door you are…read moregreeted with kind smiles and you feel the vitality of the residents who live here. It's been a tough couple of months with my Dad's health declining and it became necessary to find him a place that could offer 24-hour care. My initial phone call was with Donna who was compassionate and understanding of how emotional this whole process can be. She went above and beyond to arrange a tour for me the same day, Veterans Day holiday, as I needed to find something quickly to transfer Dad from the hospital. Nabila showed me around all the amenities offered and the beautiful apartments available. She was so kind and shared her own experience with loved one who was in the same health condition as my Dad. I loved the fact that my Dad would have his own space and privacy but still have round the clock assistance and care to keep him safe. Marissa the Director and RN scheduled same day evaluation of my Dad in the hospital to the level of care necessary. She was compassionate and patient with my Dad. She went above and beyond to answer all my questions and concerns to help make a smooth transition. We met Mylene the charge RN onsite when we arrived. For the first time in 2 months, I saw my Dad at ease talking with her about his medical needs. She is amazing at what she does and her level of dedication to the care she and the team provide is fantastic. Knowledgeable, kind, supportive and thorough. Stayed late our first night and even walked me to my car to make sure I felt settled with the care team. Noel and Jesse also stayed late my Dad's first night to set up a new tv to keep comfortable in his new home. Ron is one of the wonderful caregivers onsite who tries to anticipate any of my Dad's needs and always flexible with his requests. Kelsey at the front desk has been so helpful to coordinate haircuts, special visits and communication with the care team. I'm so grateful for all the confidence I now have that my Dad is in the best care possible. It's so comforting to know that I can now get back to focusing on my 3 kids and getting back to work while he'll be in such caring and capable hands. Thank you to everyone at Emerald Valley!

Nice place to visit, but I wouldn't want to live there. The facility itself is deceptively nice…read more my Dad lived at EV for 18 days and in that short time, I became overtly aware of the lack of management staff. As soon as he arrived, I began to receive calls of him falling. It was clear that he needed more care than he was getting, even though he was assessed and placed in assisted living with a level 5 care. We were never given a care plan and I witnessed him calling for help multiple times with no one arriving for over 20 minutes. They lost my dad's medication, ran out of diapers and he went to the hospital 3 times while he was at the facility. He required 4 staples in his head and there was blood left on his door for over 24 hours, which I eventually cleaned myself. On the third trip to the ER I told Kaiser staff that under no circumstance was he to be released to EV, it was not a safe environment for him. I tried to reach out to Marissa and her supervisor Lori but again was met with lukewarm responses. Apparently, all staff was at an offsite conference and there was no management on site for over 48 hours. I needed the money back for the so I could place my dad in a safe place, but EV had withdrawn $17k from my dad's account. Needless to say they we're making an already difficult experience excruciating. Please, if you're considering EV for your loved one, think again. I looks nice on the outside, but on the inside it's an unsafe, and they are extremely short staffed.

Christine at Creating New Hope Senior Living Advisors has been an incredible resource during a very…read moreoverwhelming time for our family. From the moment she answered the phone, she was compassionate, patient, and reassuring. During our very first call she gave me the information and guidance I needed to move forward. Within an hour of speaking with her, several senior living communities were already reaching out to me. Before connecting with Christine, I had called many facilities myself and only received one call back. All we had to do was schedule the appointments. It was clear that Christine has built strong and meaningful relationships with the communities she works with. We ultimately placed our uncle in one of the independent living communities she introduced us to, and the process felt so much more manageable because of her help. She also helps families explore assisted living and skilled nursing options, which makes her an incredible resource no matter what level of care is needed. If you are trying to navigate independent living, assisted living, or skilled nursing options for a loved one, I highly recommend reaching out to Christine at Creating New Hope Senior Living Advisors. Having someone knowledgeable and compassionate guide you through such an uncertain time truly makes a difference. We are very grateful for her support.

Christine was very helpful for my wife and I. We were looking for independent living facilities in…read morethe Livermore area. She was very prompt on picking us up and very organized thru the day. we saw 4 facilities . She was very informative and very willing to help. My wife and I were very fortinuate to have Christine input. Janet and Jerome

Was referred here by A Place for Mom and received prompt service. The staff all seems fairly new,…read moreincluding the Director, but very professional, knowledgeable and friendly. Laurabelle offered us the tour and the facilities appeared clean with a large variety of activities. Still trying to convince my mom to move here but was impressed with what I saw.

Office/administration was less than helpful in processing a refund. My concern over business…read moreoperations detracts from the care staff who were pleasant and professional, but we decided to not move in so I have no day-to-day personal interaction.

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.

If you are looking for a place for an Alzheimer's, patient to have a long-term care, this is…read moreprobably a very good solution. If you're looking for short-term skilled nursing, I'm not so sure. I brought my mom in here to recover from major surgery. They screwed up the medications for the first 2 to 3 days until I came in and sorted it out myself. And if you're doing this, just be aware, that if the hospital transfers a patient, it can take them a minimum of 12 hours to get the medication to their facility, but no one will tell you this. So as a result, my mother who is suffering from extreme pain due to major surgery, had to wait almost 12 hours for medication because once I realized what was going on, I had two traipse to her house and procure some myself. And even once I thought we sorted it out, they still kept forgetting to give her some of the meds she was supposed to have for her eyes. It was eminently frustrating. They treat everyone like a dementia patient whether they have dementia or not. This is a material problem for people who do not have dementia. If someone is trying to recover from something, it means they will not get the attention, exercise, etc. that they need to actually recover. They'll be told to stay in bed and not move. Not helpful. They are shortstaffed on skilled nurses for the facility. There's basically one per shift and that is the only person who is allowed to do much of anything other than very basic stuff. Another material problem in my point of view The facility itself is very nice, clean, with a variety of separate spaces that are all well maintained. The food was high-quality. There are enough people around that you can feel like at least someone is always on duty and attending to the needs of the residence. Everyone who works there is delightful. To be fair, they listen to my concerns and tried to rectify and respond in a timely manner. If this is considered one of the best of the best, I'm alarmed for what that means for my own old age. It was OK. Like I said, if you're using it for long-term Alzheimer's support it's probably fine.

If you are looking for a board and care facility, Golden Hills is exceptional. The atmosphere is…read morewarm and welcoming. The facility itself is clean and inviting. The staff is outstanding. Each resident is treated with utmost respect and care. Individual preferences are quickly noted and provided for. There are not enough words to express the quality, outstanding support, service and surroundings of this Board and Care Home.

My Auntie had been staying at Golden Hill for several years and even celebrated her 99th, 100th and…read more101st birthdays with a amazing celebrations at GHH. Their owners and workers have always been outstanding with their many holiday celebrations besides their great daily care. The home is super-clean and the first thing we noticed was how well lit with natural lighting the home had. Plus the beautiful covered patio makes for a happy residence. All the other family members of residents have agreed with us regarding GHH superior care for our loved ones.

Emerald Care Home is a wonderful place to take care of your loved one. My mother has been in their…read morecare for over three years, and I cannot recommend them enough. Carmen and her staff are kind, caring, and very attentive. My mother has been bedridden the entire time, and she has never had a bed sore or any other serious issues. The house is spotless, the meals are made in the premises, and the staff show genuine interest and concern for the clients. I am extremely fortunate to have found such a great place for my mother.

Emerald Care Home is a comfortable and and well designed home for senior living. There is a lot of…read morelight and openness in the living room, kitchen and dining room. Outside is a pleasant, large deck surrounded by trees, shrubs and flowers where we often like to visit my mother. But aside from how nice the home is itself, the care here is what is ultimately important. The caregivers really treat my mother well, just like a loved family member. She is 95 and wheel chair bound, but she is always treated with respect, included in conversations, and encouraged to share her wit and sense of humor. We know that she is comfortable, she eats very well, and she likes the owner and staff here. And they like her!

I just "sort of moved in" 6 weeks ago -- I have a few pieces of furniture and will completely move…read morein this summer after I have sold my house and can bring my furniture to my new home. The staff has been very helpful, the residents are friendly and welcoming, the food is good, and I look forward to becoming involved in the many social activities that are offered. I would certainly recommend Stoneridge Creek to others -- in fact I already have!

We have a lovely monthly dinner in the Wine Room where new residents are invited to attend. In…read moreaddition to a very special menu, they hear about all the activities and ways to get involved. They are assured they can be as active as they want to be, and are encouraged to sit in on various committees and clubs to learn about what they do. These dinners are always a big hit!

I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.

Brandy Linn is amazing!!! She takes care of my grandfather with such love, she really is such a…read moreblessing to our family! We love!

Bright Star was referred to me by a close, trusted friend who works in the medical field…read more The coordinator was extremely helpful (Pam) in helping us locate a nurse for a rotation of our personal care, for our mom. The nurses Patricia and Danette were very knowledgeable, detailed and compassionate. As usual, my friend was spot on on who the best company was to call.

Our family member was lovingly cared for over the past 9 months - it was like a home away from home…read moreand allowed her to spend her last months in peace and comfort. They also worked closely with Hope Hospice and we all benefited from their seamless relationship. I would highly recommend if looking for a more personal place in contrast to a larger facility.

We moved my Mom to Quail Gardens in February 2023. It was the first time she did not live…read moreindependently, but we knew it was time and this would keep her close to me. We were so grateful that we selected Quail Gardens over the multiple options in the tri-valley. Mom was well cared for, treated with dignity and respect, and encouraged to participate and socialize with the other residents. It is a horrible chapter, to lose your independence and be under the care of others. But the team at Quail Gardens, led by example from Alicia and Jenn, made the transition as smooth as possible. The entire team is caring and really do everything they can to engage with and get to know the personalities of each resident. What I appreciated most is how welcome my siblings and I were. We were encouraged to visit often and stay as long as we like. We were as welcomed as we could be to the point where the staff became an extension of our family keeping us posted on how Mom was doing on the few days we were not able to get by for a visit. The BEST part of Quail Gardens is their patio - it is such a peaceful and inviting space. Mom and I loved to sit out there, have a diet coke and play cards. We would do so for hours. If you are looking for a home for a loved one, please reach out to Alicia and give Quail Gardens a visit.