As a local realtor who specializes in helping seniors transition to continuing care communities,…read moreI've had the pleasure of helping several clients with the logistics of their move to Stoneridge Creek in Pleasanton--including two wonderful clients currently in the process of moving in. Once again, I'm reminded why this community is such an outstanding choice. What continues to stand out about Stoneridge Creek is its thoughtful approach to senior living. The community is well-designed, well-run, and filled with friendly, welcoming residents. The transition to retirement living can be emotional and overwhelming, but here, it becomes a positive, empowering experience. It's a joy to watch my clients thrive here, and I continue to recommend Stoneridge Creek without hesitation.

We have a lovely monthly dinner in the Wine Room where new residents are invited to attend. In…read moreaddition to a very special menu, they hear about all the activities and ways to get involved. They are assured they can be as active as they want to be, and are encouraged to sit in on various committees and clubs to learn about what they do. These dinners are always a big hit!

Christine at Creating New Hope Senior Living Advisors has been an incredible resource during a very…read moreoverwhelming time for our family. From the moment she answered the phone, she was compassionate, patient, and reassuring. During our very first call she gave me the information and guidance I needed to move forward. Within an hour of speaking with her, several senior living communities were already reaching out to me. Before connecting with Christine, I had called many facilities myself and only received one call back. All we had to do was schedule the appointments. It was clear that Christine has built strong and meaningful relationships with the communities she works with. We ultimately placed our uncle in one of the independent living communities she introduced us to, and the process felt so much more manageable because of her help. She also helps families explore assisted living and skilled nursing options, which makes her an incredible resource no matter what level of care is needed. If you are trying to navigate independent living, assisted living, or skilled nursing options for a loved one, I highly recommend reaching out to Christine at Creating New Hope Senior Living Advisors. Having someone knowledgeable and compassionate guide you through such an uncertain time truly makes a difference. We are very grateful for her support.

Christine was very helpful for my wife and I. We were looking for independent living facilities in…read morethe Livermore area. She was very prompt on picking us up and very organized thru the day. we saw 4 facilities . She was very informative and very willing to help. My wife and I were very fortinuate to have Christine input. Janet and Jerome

We have tried the memory care side with my Dad and the assisted-living side with my Mom with both…read morebeing awful, heart-breaking experiences. First, the facility is beautiful, but the upper-management staff is uncaring and cold starting with Irene, the Director. My Dad was there for about two months until we moved him to Sunol Creek Memory Care which has been such an upgrade as far as care. We noticed the trend of constant calls to my Sister and I complaining about the extra care they needed which the charged were upped drastically. Once my Dad was moved, it was documented that he had not been given medication for 10 days! But more calls to complain about him. We moved him to a much better place. We, then, moved our Mom into the assisted-living side. Same experience. More calls to complain, then tripled the cost with no real addition care. Our personal experience can be summed up with Gilbert who runs the facility and Irene who is the Director. Irene had lied about documents that were supposedly signed by us, but, to this day, not not been able to produce those documents claiming to have "misfiled them" in writing! If you care about your loved ones, trust the reviews of this place. They are the lowest rated facility of it's kind in the East Bay for a reason. Continues to get below average reviews. Not my "perspective", but facts with both parents on both sides of the facility. It's awful.

I went to see my dear friend that fell due to hydration and neglect ... after she had been in the…read morehospital several days and then returned to her room at Ivy Park . She had been returned on Sat and I went to see her on Sun afternoon. When we got there we found her yelling for help half on half off her bed with a soaking wet brief on the floor and her hospital gown barely on her . We got help and the staff said they did not know she was back!!!! She had not gotten dinner the night before nor breakfast or lunch that day or help changing and was thirsty and the bed was awful wet etc! Complete irresponsibility ! She had been calling for help for a long time she said. If we hadn't gone to visit her who knows when they would have checked on her? That being said Maisha was great once we got her to help us . She got her a meal which was eaten right away! . This place is severely understaffed! We and others waited 10 min to get in from the lobby then had to wait to get let out as there was nobody on the floor to help !! We are friends and keep finding her in bad straights when we go visit!! There are no call buttons so the very least the staff could do is check on ppl like her (who can't get up by themselves ) to make sure they are ok . Terrible !!!!

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

I only giving it a 1 star because I have to in order to write a review. I lived there for a year…read moreand I couldn't wait to get out of there rodents, crickets, grasshoppers in my apartment. Pest control finally came out and set traps and told them what they needed to do but they did none of it before I moved out. It was supposed to be a senior complex but it turned into some of everything. Tenants items started to come up missing. Now I don't who or whom did it but things were missing. I know people love pets but my goodness, then didn't do well at cleaning up behind their OWN pets. Pet hair left in the washers and dryers. They would wash their pet items in the washers and dryers. Heck, I got fleas or maybe bedbugs bites, I don't know which is which because I have never dealt with either one of them before. I do know that I through my comforter away.Some tenants expected maintenance to clean up THEIR dog urine and feces when they are looking at their dog doing this. The rodents got in my bed. I went through 4 air mattresses. I didn't buy an actual bed in fear of it being a total loss. I was over charged in rent. I was supposed to pay $1499 and I'm just going to be truthful, my rent was padded. The manager at the time charged $1929.00 in rent when id.gov told her to charge less. It was a lot more going on there by other managers but I'll tell that in court. I lived in a studio apartment and I was charged more than a one bedroom. I tried to write corporate but the packet came back. I have of that I speak of. Have you notice, the owner does put their name on the reviews? I have tried and tried to communicate with them but I can not reach them. Maybe the court system can or maybe they will respond through here. I want my overpayment back the cost for my 4 air mattresses.

My daughter and her friends perform music here on a regular basis, so I've visited this facility…read morenumerous times, and I've been pleasantly impressed by the kindness and humanity I've seen displayed there. As an outsider, I've witnessed how attentive and discreet the staff are when caring for the residents, and it's restored my faith in people. As a facility, it tries its best to give the residents a normal life filled with activities and events. The activity coordinator, Ms Julie Bello, does a beautiful job of coordinating events for the facility, making sure that everyone is entertained and occupied. From interacting with the staff, I also understand that many of them had parents who suffered from Alzheimer's, so this work has special meaning to them. My mother has advanced stage Alzheimer's, and I understand how important it is to be patient and understanding with Alzheimer's patients. In my opinion, Carefield is a home with a heart because of its people. They're all kind, amazing folks trying to do what's right for the residents. I hope this place remains the same when I need a place to go myself! Today, May 9th, they celebrated Mother's Day a day early with an MD brunch--a formal event with champagne flutes, live music, and a buffet style lunch for residents and their families. It made the residents feel special even if they didn't have any visitors.

I am so grateful to Eunice, Narcy, and the care team at Carefield. My Dad stayed at Carefield for…read morethe last six months of his life. The Carefield staff was incredibly kind and attentive to him and did a great job communicating with me and the hospice team. He required round the clock care including incontinence, needing to be moved in and out of a wheelchair, and assistance eating. It was a lot. They have daily activities for residents as well as parties on major holidays such as Father's Day where they decorate the facility. One thing that is unique about Carefield Pleasanton is they only have memory care, no assisted living. At most facilities the assisted living area is nicer and roomier, and memory care is tucked in a back corner. Since Carefield Pleasanton is only memory care there is much more room for memory care patients to walk around, including an outdoor courtyard. I'm in the position of having both of my parents requiring memory care. I can honestly say if I end up in the same position I would want to have an experience like he had at Carefield.

I cannot say enough positive things about C&M Guest Homes. The owners, Carlito and Erlinda, are the…read morekindest, most caring, and loving people. They treat each patient like family. Their staff is wonderful and caring, as well. They cared for my aunt for a couple years, and are now caring for my grandma. They are exceptional. They run and get my grandma anything she wants to eat, from doughnut holes to McDonald's fries. We have grown to consider them part of our family, as well. The facility is extremely clean, handicap accessible, and home cooked meals. I would recommend them to anyone looking for wonderful, loving care for their family member.

I was fortunate in finding C & M Guest Home to care for my aunt before her passing from a terminal…read moreillness. My aunt resided at C & M for a year and a half. The staff was so kind and patient in the excellent care that was provided. I always felt secure in knowing that they truly cared about her well-being. The owners were available at any time if I needed to speak with them. They were prompt to respond to texts or calls. My aunt and I grew to consider everyone associated with C & M as family. There was always a warm and caring feeling not only with regards to those who resided there but also towards those coming to visit. Thank you, C & M, for everything you did not only for my aunt but also for me and my family. You often went above and beyond and for this I am eternally grateful.

Beautiful facility and wonderful caring staff. The food was by far the best my mother has…read moreexperience compared to the other assisted living and rehab facilities. Highly recommend! Great activities program. My mother loved arts and crafts, but has poor manual dexterity. She was very happy with the crafts activities, appropriately planned for limited dexterity. She very much enjoyed the the variety of social activities - she was doing things she had never thought she would do. Her studio room was very well laid out. This is the only place we found that had a generously sized utility closet in addition to the clothing closet). Among other things, it handled incontinence supplies like a champ!

From the owner: Nestled in California's storied wine country among picturesque rolling vineyards, The Watermark at…read moreSan Ramon offers boutique-style Assisted Living and Memory Care in an idyllic, tranquil setting.

I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.

Nice place to visit, but I wouldn't want to live there. The facility itself is deceptively nice…read more my Dad lived at EV for 18 days and in that short time, I became overtly aware of the lack of management staff. As soon as he arrived, I began to receive calls of him falling. It was clear that he needed more care than he was getting, even though he was assessed and placed in assisted living with a level 5 care. We were never given a care plan and I witnessed him calling for help multiple times with no one arriving for over 20 minutes. They lost my dad's medication, ran out of diapers and he went to the hospital 3 times while he was at the facility. He required 4 staples in his head and there was blood left on his door for over 24 hours, which I eventually cleaned myself. On the third trip to the ER I told Kaiser staff that under no circumstance was he to be released to EV, it was not a safe environment for him. I tried to reach out to Marissa and her supervisor Lori but again was met with lukewarm responses. Apparently, all staff was at an offsite conference and there was no management on site for over 48 hours. I needed the money back for the so I could place my dad in a safe place, but EV had withdrawn $17k from my dad's account. Needless to say they we're making an already difficult experience excruciating. Please, if you're considering EV for your loved one, think again. I looks nice on the outside, but on the inside it's an unsafe, and they are extremely short staffed.

I would like to mention that Kelsey Gamble the front desk concierge, is a great asset to Emerald…read moreValley. She is accommodating, very helpful and good with solving issues. She works well with the leaders at Emerald Valley, wonderful with us residents and very patient. She's friendly with everyone that comes in, and always smiling and courteous. Most of all, she's personal and confidential. Sincerely, Patricia Surmick Rm 411.

Care is excellent and the facility is bright and clean and the staff is friendly and welcoming!read more

Very pleasant atmosphere with professional, attentive and friendly staff. I was impressed that the…read moreresidents were happy and socializing.