had a very frustrating experience at this AutoZone location. The cashier was rushing through the…read moretransaction and did not provide me with a receipt. Because of that, when I realized I was given the wrong part, I had to go back and deal with extra hassle just to resolve the issue. Instead of a simple exchange or refund, I was only given store credit, which was inconvenient since the mistake wasn't on my end. Overall, poor attention to detail and customer service. I expected better and won't be returning to this location

I had a very upsetting experience at this AutoZone location around 10 PM on a Saturday night. I…read morereturned about $45 worth of items, all brand new and unopened, purchased with a valid receipt and a Christmas gift card. I work on cars and often buy parts that end up being returned, so I frequently make returns -- this is normal for my work. Instead of handling this professionally, the manager accused me of stealing, cursed at me, and threatened that they would keep my merchandise and call the police. Regardless, the return was processed and I was able to buy other items with the returned money, so clearly the system did not flag anything. This behavior was completely unprofessional and unnecessary. Even if a store wants to limit returns, it does not justify false accusations, aggressive behavior, or threats toward customers. The manager needs better training on how to treat customers respectfully.

I would go to any other Cummins than here if you are trying to get your RV generator oil changed or…read morea repair. 1. They NEVER call you back. 2. It takes them days to complete a service. 3. The guy in service w/ the guitar necklace doesn't return calls and is not nice. We used them once for a recall and then called for some general maintenance and had the same horrible experience in that we left 2 messages and never got a call back. We ended up calling the Richmond location....they picked the phone up immediately, scheduled our appointment and did our service in a timely manner. We will avoid this location!!

Michael and his service team fixed my food truck generator that wasn't producing electricity with a…read moreshort turnaround time! This place is run efficient and they are very knowledgeable very pleased with the service. Thank you, Michael and Cummins/Onan service

Happy did a fantastic job on my car! very satisfied! Thankful to have gotten my emissions test done…read morein a timely manner!

I took my car for a reinspection because my car failed. I had it reisnpected by virginia tire and…read morethey didn't find anything wrong. I am really pleased with the 2 inspectors happy and loc. They checked it from top to bottom and didn't find anything wrong. So if you have doubts about your inspector or just want it done right the first time. Take it to Gainesville virgina tire and auto. They will take care of it the right way.

Had the best price and warranty for my car battery compared to Autozone, Advance Auto Parts, and…read morePep Boys. Napa was $125 for 84 months. The closest comparison was 150 for 48 months. Also very knowledgeable and helpful.

Just stopped this Napa .. a easily accessible location first of all.. I had a great interaction…read morewith a gentleman named Ken. He was knowledgeable and friendly will be my first place to choose for auto parts. Thanks!

In need of Bobcat equipment repair?...Buyer beware. The following comments pertain to the service…read moredepartment only. While they are competent, well-equipped repair technicians, they have zero reservations about taking advantage of unsuspecting customers. In fact, I was lied to and overcharged for a partial repair. Just the facts...brought my Bobcat 763G in with lift/tilt and auxiliary hydraulic problems, which appeared to be isolated to the hydraulic electric circuitry. First, I was told it needed a new Bobcat brand battery (@~$1000 parts/labor), since the current battery was dead upon arrival, even though it was less than 2 years old. Next, I was told it needed a new controller (@$1500 + additional labor), even though this service center had replaced the controller in the machine 8 years prior. The current controller showed no exterior signs of compromise, and the machine was mostly in storage thereafter. After staying with them for 5+ weeks, they inform me that the left lift cylinder needs a new seal, even though it never leaked previously. Then they tell me the machine won't start even with a new battery and controller installed. It needs a new entire wiring harness, which is no longer available. They would have to trace the wires by hand and repair shorts with 8+ additional hours of estimated labor. I advised them to double check the battery's ground cable terminal end, which may be loose. Then suddenly the lift/tilt issues were fully repaired the very next business day, having used all authorized labor hours to re-splice a few wires in the harness. When I arrived to collect the machine, I inquired if the auxiliary hydraulics were tested and functional. The representative said that it was tested to be fully functional. When I pressed to speak with the service technician, the technician proclaimed that the machine does not have auxiliary hydraulic capabilities because the hydraulic lines are "capped off." In fact, the machine was used with a Backhoe aux attachment by the previous owner. When asked, the technician would not tell me where in the hydraulic system the aux lines were "capped." At this point, I grew concerned and decided to pickup the machine in spite of the persistent auxiliary issues. Upon lifting the cab and personally inspecting the aux hydraulic system, I didn't see any hydraulic lines that were capped. I also discovered that the right hand control wiring connector had been disconnected from the harness. When I reconnected it, the aux system was fully functional. I can prove with pictures that this part of the wire harness was connected prior to dropping off the machine. In fact, I personally repaired the aux hydraulic system after 5 min of DIY diagnostics. This is what $3,800+ of service looks like at Bobcat of Northern VA. Ultimately, this equipment owner will not seek service assistance there again.

From the owner: We are here to support all your Bobcat equipment, service, parts and attachment needs. Our…read moreexperienced team offers next level industry knowledge and experience you should expect for your next compact equipment purchase. Call us today!

This place is great, the only place my husband takes our cars. We have even been in a pinch and…read morethey have worked us in. Very honest people and pricing is fair. We have never had any issues. It's hard to find a honest mechanic and they have never tried to sell us anything we didn't need. It is also not a hard sale, they tell you up front what the pricing entails. Great place.

My wife took our Toyota Sienna there for their standard service safety inspection. When she came…read morehome, she told me the vehicle was acting funny because the doors would malfunction. Being a DIYer for our vehicles I popped the hood and immediately noticed the battery was out of place - the wing nut that secures the hold-down bar / J-hook was missing so the battery slid around freely. For those who know what I'm talking about, in order for this to happen the wing nut / washer has to be deliberately loosened with a socket wrench on to remove - it's not something that comes loose and pops off easily. Not pointing fingers, but I have concerns for sure. 1 - why does the battery hold down bar need to be tampered with? 2 - I torqued that bolt to OEM standards + installed the battery myself a few weeks before and then checked on it personally just to make sure things were good a few days before this safety inspection, so definitely didn't come off on its own. 3 - if this was an honest mistake, again, what are you doing tampering with the battery hold down bar for a safety inspection? Did you think it would disconnect before my wife drove off so you could score extra $$$ on maintenance repairs? While the service and price here are comparable to other gas stations in the area, this place certainly has lost my trust - I will be steering well clear of this place; don't want them under the hood for anything and have told everyone in my DIY crew about it.

We had it fixed last month sat for 2wks charged us over $4500.00…read more Less than a month made an appointment & NEVER do that cause it doesn't matter. Now, there it sits again for Another week.. NEVER Ever go here... I was going to go get & take to the other mechanics since this place closes on Weekends yet, they have torn apart. Lessons learned the hard way.. Just wanted EVERYONE to know stay away far far away from here. Prices are lower yet in the long run you pay for it. If they would have done it right the 1st time it wouldn't have came back..

Great company, honest and up front and the lowest price in town and incredible at what they do!…read moreThey even will come to you if you need them to, super friendly and fair! Wish this thing had more stars!