I am a 3rd generation customer of Jellison Fuel. I wouldn't trust my furnace to anyone else…read more Quick, professional and most importantly....honest company. I highly recommend!

Very rude, hidden prices. They have no customer service. Females are talking over each other when…read moreyou call. Everyone gives you a different price. They charge hidden fees and continually say you owe them money. I will not recommend them to my fellow veterans or anyone I work with at the VA.

Great company with professional integrity & experience. After another local company left us hanging…read morewithout showing up for a scheduled appointment on our boiler, I contacted this business in person. John, the owner, not only took the time to explain the options to me, he also advised the specific material he would recommend & why, he also gave me an estimate and idea when he could squeeze us in as we are not customers. Work completed today by Art (a real pro) and all is good. Thank you RJ Energy!

Possibly the worst phone etiquette I've ever experienced. Called with a simple problem with the…read morefaucets in my shower and looking for help. Was transferred to the service department who answered with "Hello?!", as if they were angry at me. I'm thinking, "Is this the service desk? Who is this? Did I do something wrong, why's he mad?" I explained my issue quickly to absolute deafening silence. The man said "Yeah....You have to get it fixed.", as though I was an idiot. That's why I'm calling you. I said, "right," thinking maybe I hadn't explained the issue correctly. I described the three-handle setup, what was occurring, that I was aware of the stems and that maybe the O-rings or boot were just worn, but I had butted my head against it for a week and needed a professional. More. Silence. Long stretches of nothing. Then a dry and bothered tone said, "Yeah, you need to replace the parts. You can't just 'clean' them. You'd have to call up and order and replace the parts, sometimes the whole assembly........." I said, ".......Right. Soooo...." I mean am I supposed to order this?? If I knew the right part and could fix it, what am I calling you for? I said calmly but confused, "Is it something I can just go to the store for? I looked at the stem, but don't see a model number or brand or anything to get the right size and make. I'm also not sure if it is just that or if the whole assembly is having a problem." The half-asleep, half-bothered sounding gentleman replied with, "You have to have a tech come check it out for you.......Gerber's common........" Okay, are you training me to do your job or are you supposed to help me? So send a tech!! How about, "A tech will have to come out to help you, I can set that up now for you if you'd like!" No, he was halfway through another explanation of, I think, why this is my problem and not his when I just hung up. The entire call had the air of, "Okay, and what do you want me to do about it? I'm just a plumber." I didn't even get to the experience of working with these people because of this awful, patronizing phone etiquette. If this is your business, please get someone half alive to answer your phones in the future so I can even get to the part where I give you my money, which is all I wanted to do.

We ordered service and installation of a new propane tank. The technician arrived just when he said…read morehe would. He was professional, pleasant, helpful and got the job done in a timely manner. He also took time to answer questions. Thank you so much!

Their per gallon propane prices were 30-50 cents per gallon more than anyone else that I called…read more $1.69-1.859 on 8.28.2017 versus $1.20-1.30 elsewhere. That said they are nice people and were helpful on the phone. I just can't justify paying 40% more.

Doug is not only rude, but irresponsible with returning phone calls. Is extremely sexist. One of…read morethe worst experiences with any company!! I'd suggest using ANYONE ELSE!!

If you live in midcoast Maine this is the place you need to do business with, from Doug the owner…read moreto Ehrin the admin, and every one in between. Never was disappointed....customer service was always warm and never left in the cold.

"Treating our home like yours"??? We found water all over our basement floor due to a faulty water…read moreheater. As a customer, we called @deadrivercompany for help. We were told someone may be able to come in the afternoon, and we'd be notified. FOUR hours later at the end of the day, I had to call just to be told noone was coming until the next day. Sure all the techs were booked, but we could have gotten a call to "let us know" so we could have looked for another guy asap. I don't think they'd want to wait 24 hours to have anyone come to THEIR house. They should do better by their customers and follow through with promises. We're frustrated and disappointed.

The company is the worst my daughter was very low on propane she told them the % she had left they…read moresaid she would be fine for the weekend. She ran out and when they showed up on Monday they told her it was an extra 100$ because she ran out after they told her it was ok to turn the heat back on. They obviously knew she didn't have enough and only wanted the extra money. Now her and her baby are not going to have enough heat for the month because of their lie. I have never had a company charge me extra money because of running out of propane or oil don't ever use this company they will nickel and dime you for all they can get

This family owned business is amazing. They have top notch, old school service and mentality. They…read morecare about their local community and neighbors. Their delivery drivers are friendly and professional. The owner even came out to show me how to bleed my furnace line when I first bought the house and the tank was empty. I highly recommend them.

After getting the 2 week "run-around" [including from a company I patronized exclusively .... &…read morequotes of $!50.00 extra for so-called emergency delivery (even during the course of regular working hours ...] G & G literally came to the proverbial RESCUE on a Friday afternoon!! They do business the "Old-Fashioned" way - It's called "Good-Will" - intangible, yet they embody a highly valued priority - it's the lost art of building customer loyalty via personal service. Often that may include going beyond. They earned my respect & gratitude; not to mention my patronage! I value the concept as foundational & an asset that may not show up on a spreadsheet. Having been a business owner for 16 years, Goodwill coupled with benevolence were the cornerstone of my philosophy! It goes unsaid that in the current unprecedented times, it's refreshing to see & be reminded that there is goodness in our friends & neighbors! I am so thankful for all of the above & of course, these fine folks spared me what would have been a frigid weekend hauling diesel fuel - 1 gallon at a time (Fill pipe 5 + ft. off the ground, & virtually impossible for a 73 y.o.to hoist a full 5 gal. Jug without a Diesel deluge ... learned the hard way!) Thank you, Kim, for your gracious & attentive service. Thank you, Larry, for your expedient delivery!! I so appreciate your augmenting the warmth I'm able to embrace! Regards, A new & loyal customer in West Gardiner, Maine

Complete boiler replacement and upgrade. On time. On budget. You get what you pay for!read more

This is the best company I have ever affiliated myself with. They all all about their community and…read morewhT they can do to give back.

I experienced nothing but 100% excellent service from start to finish! My MIL's heat went out in…read moreher home and being in her 90's she left it with me to do the research on how to get her boiler replaced. I spoke to half a dozen different HVAC providers and had 3 of them come to her home to do an estimate. Of all of them, Mike Greives of Dead River was the only one who took the time to explain the pros and cons of oil vs propane and what was the best solution for this home and her situation. Also, the price quoted from Dead River was the cheapest of all of the quotes I got. Not by a lot but it was the best price quoted of the three. When the time came for scheduling the service they worked with us to book the chimney person, the junk hauler, and took care of all of the details (which a few other companies told me I would have to arrange for!). They also accommodated our schedule since the work was done in the summer and was not an emergency call. On the days of installation, I have to shout out the professional work and wonderful attitude of Dale, Joe, and Dustin. They explained all of the details and left the space cleaner than it started! Even better because 3 people were sent they completed the install in 2 days instead of 3. I am so happy that I chose Dead River and believe you should consider them for a large project like the boiler replacement we had!