I have been a customer for many years, but unfortunately their customer service has consistently…read morebeen disappointing. I recently ordered 170 gallons of oil, and their online portal quoted me $471.24 (which works out to about $2.77 per gallon). That seemed unusually low compared to the local average of $2.99-$3.09, but since their system confirmed it, I placed the order. When they delivered, they were only able to fill 134.8 gallons, but instead of honoring the quoted rate, they charged me $3.09 per gallon -- over $424. This was a huge discrepancy compared to what I should have paid based on their own quote (about $373). When I questioned it, I was repeatedly told the system was wrong and was essentially dismissed. Even a manager implied I was "confused," rather than acknowledging that their online pricing system gave inaccurate information. Mistakes and glitches can happen, but the way a company handles them matters. A respectful resolution -- even honoring the day's posted price of $2.99 -- would have gone a long way. Instead, I was told my confirmation screenshot "meant nothing" and that they would not stand behind their online system. Because of this, I can't recommend ordering from them. Their online pricing is not reliable, and their customer service is unwilling to work with customers when issues arise.

They used to be great. I have a small oil tank that would run out at times when I did not expect…read moreit. They were always able to accommodate me within a few days or a week at the most. It was easy to reach them and they cared. Since being acquired by Superior Propane, they have become the WORST. I started with them in 2012 and as of today, they have lost my business permanently. I spoke with a rep who told me that she has had many long term customers express the same disappointment. I used to recommend this company but now I strongly suggest you steer clear.

I'm okay with the gas service, but the website makes me want to pull my hair out. Today I couldn't…read moresubmit a form online--it kept saying my account number was invalid. (I copied the account number-for-number exactly from my accounts page.) Before, I've had fits trying to pay my bill online. I linked my bank account and it worked for a couple of months. Then, it didn't work. It tooks weeks to reestablish it. Then it worked again for a couple of payments. Now it's not working again. Argh.

we greatly appreciate the friendly and professional response to our request for service this fall…read more the installation of our system went very well and it was clear that Maine Natural Gas provides a seamless option for these pros. everyone we spoke with, from the people on site and those that engineer and administer, communication was excellent. thanks!

Sad to say that our experience was pretty awful with MCES. They were handling all of our HVAC and…read morewater treatment systems, basically the entire crawl space was their work and world. A 3 year-old propane-fed wall boiler failed on us and after about 25 hours of service labor it was discovered that it had been installed improperly - the boiler had been setup for natural gas instead of propane. Manufacturing reps flagged that this may significantly impact the longevity of the boiler. This was bad news as we had just purchased the house and were hoping to get the stated 15-20 years out of this boiler. Instead, we were limping along after 4. MCES customer manager continued to try to convince us that they could "fix" the boiler and get it running but after three separate outages in the dead of winter with no hot water or heat (water-fed in floor and baseboard heating) for 2-3 days, I demanded they replace the boiler at their cost. They finally agreed and I asked them to recommend a new boiler that they trusted and were "comfortable servicing and working on going forward," as we wanted to keep their service contracts. Within two months the new propane boiler failed. We asked another service contractor to come out and take a look to get a second opinion. They immediately flagged 3-4 different issues all stemming from initial install that MCES did four years earlier. Manufacturing rep came out and without hesitation told us to "shut the boiler down for your own safety," saying the piping was not up to code and was going to cause larger issues if not replaced immediately. We asked MCES to cover some of this cost and their response was, "Find a good lawyer." Never again will we deal with MCES.

I bought a water filtration system from MCES several years ago based on their repeated assurance…read morethat customer service is their main asset. They charge $500 just to come check on anything, are impossible to get a hold of and offer zero Actual customer service. Go somewhere else.

I am very disappointed and angry with CMP. I have called and emailed multiple times. I have asked…read moreto speak with their board of directors as well. They refused to give me any contact information. My daughter moved into a home in January of this year, when she flew from Oregon to Maine to live with her father. Prior to January, they were living in my home under my care. These young girls are not seasoned renters; they are barely adults who were trying to build a relationship with Liliana's estranged father. What followed was a tragic and destabilizing series of events. Her father was arrested in March for domestic violence, and his wife moved out shortly thereafter. My daughter and I were both assured by him that he would continue to cover rent and utilities, as they had only just arrived. However, after his arrest, the court barred him from returning to his home. My daughter was a witness in the case. Since then, they have been left alone to manage the aftermath of his legal and financial abandonment. They are not responsible for the electricity as they were living WITH others. They are not responsible for HIS bill. All previous usages should be billed to the account holder. Especially since they have been told he was going to court to come back home. These young women are now scraping by with minimal income. I'm helping them as best I can with food and gas, but they simply cannot afford to be saddled with someone else's unpaid utility bill, especially one incurred before they ever moved in. But CMP put all of the usage in their name and now have slapped them with a nearly $400 bill! I asked CMP with sincere urgency and compassion to waive or remove the back charges from their account. They are not the account holders for the period in question, and holding them responsible for his bill would only further penalize them for circumstances they never asked for. They did not care at all and basically just shrugged their shoulders and said, "Oh well." If anyone has the board of director's contact information please send them this review. Or send it to me. heather.conner1976@gmail.com

If only you could leave zero stars…read more I have never dealt with such an inept power company. Their systems are antiquated and constantly down. Their brown outs cause damage to electronics and their employees are slow to respond to power outages. As a result, I'm going full-solar just in order to keep from freezing during the winter. Do yourself a favor, don't move to Maine. Do yourself another favor and don't ever become a CMP customer. I must also mention the 40-50% rate increases while the service goes south.

Just like to say thank you to fabian employee Betsy Curtis I appreciate all your efforts resolving…read moreall my issues and you following up daily to make sure all my needs were taken care of. You show that you realy care and you are a great asset to the company and making them better. Thank-you Betsy

Will be using another company. This is my first home with a tank and the previous owners used…read moreFabian. I didn't really know how it all worked but I needed a filter change. I paid the driver in cash and then he did not give me any receipt (my fault for not being smart enough to know I needed one) and then reported back I paid him $20 less than what I actually did. How awful of a human. I even have security footage of him coming to my house (he needed payment first) and then working once he was giving the correct amount. WILL NOT BE USING THEM AGAIN. Everyone else over the phone is very nice but not helpful as it's my word against the driver.

I called Maine oxy in CT to repair a miller 350 synchcrowave tig welder for a low power issue…read more They picked up the the welder and sent it to Maine for repair the next day. After 2 1/2 weeks of poor communication when the welder will be returned, the repair ended up being a bad toggle switch on the panel. The report said the welder tested good when it left their shop. I go to use the welder once it returned, and not only is the power line to the torch burnt out, but now it leaks water all over the floor. The radiator for the Bernard cooler has a big crack in it from being frozen while sitting on the truck in -30 degree weather. I reported the problem to them on 2/9. 3 weeks later they offered to install a new cooler for free... I just need to pay for the cooler!!!!!!!!!! My cooler was working fine, with no leaks, when it left my shop and working fine when it left their shop. It worked fine when the welder left the repair facility in Maine, but was a disaster when it arrived back in CT. It is now 3/16. After many Emails and a few phone calls. They have not gotten back to me with an offer to replace the cooler or even repair the old one. In my opinion this is a poor company and a terrible way to conduct a business.

The place to go for your welding etc. needs. They know their products and have or can get, the…read moreanswers you need. I have never had an issue here in ten plus years of going there. They are extremely helpful is all my transactions.