I just didn't get that feeling that goes with trust. Dropped off car on Monday. Advised that my…read morediagnosis matched his and that part was available and vehicle would be ready by 5PM. Called to check. Won't be ready till Tuesday morning. Tuesday at noon advised that "brand new" replacement part was defective and supplier was out of stock. On Wed, called at 4PM and advised that work done. I added spark plug replacement (16 plugs on Dodge Hemi) Labor for that alone was $200. That's 4hrs labor. This will not be my first choice in the future. I'm new to the area and read that he's been in business 20 years. Apparently finishing first car he worked on.

Competent mechanics but they really bill to the max. Last bill was supposed to be1,400. When job…read morewas done it was 2,000. Couldn't reach the manger for correction. They use bundle billing rates for repairs and charge for 'diagnosis'. I am not made of money like the insurance commercial. Have since found a reasonable mechanic who fixws the car right the first time.

We lease a 2016 Toyota 4Runner. It has 27k Miles. Wife had the TPM warning light go off. She popped…read morein to Mavis in Florida NY and have them check the tire they filled it and checked all 4 and topped off as well. They then tell her shocks and struts are bad and that is causing uneven wear and it would be about $1000 and possibly 4 new tires at $200 apiece. Wife calls me upset and tells me to call the manager Robert. I do some research online and struts shocks don't go till 80-100k miles and we're not doing off-roading here. I call him and ask how can they possibly be bad? He says "not bad, weak" . I see from several online reviews this is a common upsell reason and tell my wife to take it to our old trustworthy mechanic, Donny at Elliots's Automotive in Middletown he graciously fits us in and after getting it on the lift he laughs and says rotate your tires on your next oil change. Lesson of the day...Mavis lost a customer for good and a trustworthy mechanic is worth their weight in gold.

I have had a terrible experience with this business. They damaged my car to the amount of $$1400…read morewhen trying to replace a water pump. The replaced the pump AFTER installing a defective thermostat that caused the pump to fail. They did not know how to properly install the water pump and in doing so caused the automatic timing chain tensioner to go to it's maximum tension thus damaging the timing chain. The mechanic bragged about how hard it was to get the water pump out. And that he had to fabricate a special tool to do so. At this point in changing the water pump, the damage had been done to the car. they used cheap replacement parts and said they hoped that the noise would go away. They could have been ethical and said they did not have the proper tool and advised me to take it to the dealer- but they did not. It took an authorized dealer 3 days to repair the damage they did to the car.

i asked for a raptor 700 in white and he basically told me to go screw myself because 6 people…read moreasked about this quad then i asked if i can buy it and he hung up on me.

Putnam collision center located in 50 old route 6 Carmel ,NY 10512 and their staff went above and…read morebeyond to make sure we were happy and safe to travel back home to Boston. long story short,,I got a flat tire on the Highway I called AAA to come pick us up just to find out that they couldn't take me the 100 miles distance that I have on my account with AAA because it was a holiday and they were only doing local towes,so they took me to the nearest local shop which was Putnam collision center in NY and I explained to them that I called 5 local tire shops and that they were all booked for that day wich was July 5th,,, my birthday was on July 4Th,,, these guys made tons of calls and found me a brand New tire with the exact size and they replaced my tire very quickly wich surprised me and my car wheel suffered no scratches from the process of removing my tire of my wheel...Their prices were more than fair and they did exceptional work while being professional and courteous,,, if your ever in NY and need any kind of work done to your vehicle Putnam collision center will 100% satisfy your car needs,,, They treated me like a local and took care of me very well.... Thank you so much Putnam collision center in NY "we made it home safe" and it was a smooth ride.

I went here for something quite small and John treated it exactly as that! He fixed it while I was…read morethere and waited (about 10 minutes). He said if I wanted it done 100% right to come back at the end of the week and for another 15 minutes and $35 he would fully take care of it. I could have left at this point and taken his kind courtesy work but I scheduled the time and went back a few days later. I was out of there in 10 minutes! I know if had I gone somewhere else this little pull-out would have been a "leave your car with us" kind of thing, taken days and cost me at least a couple of hundred dollars. I'm certain of it! Best auto body experience I've ever had and will go back when the need for something else presents itself.

I am sorry to say that this shop is not what it once was. The owner is rude, unprofessional and…read moredownright scary with the worst "customer service" I have ever experienced bar none. The only bright spot was the lone employee who did the work on my car and who literally saved the day for me. It is really sad when something like this happens, but maybe it's time for the owner to pack it in and retire. I went out of my way to bring my car here because I wanted to patronize a local business. Never again.

Known Mel for well over 20 years. Before he passed in 2008, my father was friends with him, and the…read morebody shop he worked at even sponsored his racecar. At my recommendation, many of my law enforcement friends and family used him over the years. So naturally when my son recently had an issue with his truck, a 2004 Silverado, we took it to Mel.... And to our absolute shock we got screwed. Badly. The cost was outrageous and it took forever to what amounted to simply replacing a flywheel. Got it back and subsequently learned that many of my friends and family and their business and families also had recent bad experiences with Mel. Guess he really went down hill. However, a few days after we got the truck back we discovered a leak in the transmission that we didn't have before. We didn't have a leak. To avoid Mel, we decided to first look into it ourselves and with a simple visual observation it was clear that when the flywheel was installed the front seal must have been damaged. Reluctantly we took it back to Mel. Feeling like I disappointed my son by recommending Mel to begin with, I hoped that Mel would be responsible and reasonable as the leak was obviously a result of his work. A front seal is nothing and should have been done when he had it apart. Poor workmanship. Transmission work 101. We left the truck for him to inspect the leak. He had the truck for another three weeks. We waited and got the call and instead of just replacing the $15 seal and accepting that he should have caught that, or even just working with us a little , he said it would be over 4800 to rebuild. A rebuild? It doesn't need that, just a front seal, Mel. I explained that the leak was a result of their initial work and their reply wasn't to deny that fact, but rather to say that the truck was driven 1000 miles since their repair. Obscene. Absolutely obscene. I have since learned of many other ppl who were once friendly with Mel and relied on his work also got screwed. I have the names, Mel. Try me. Mel, you were once a good guy, reputable and honest. You are now nothing more than a crook. DO NOT USE ACADEMY TRANSMISSIONS. Almost 30 years of local law enforcement and I have only seen this type of disgusting behavior from the lowest of the low. Mel and Academy Transmission is absolutely the lowest of the low. You should be ashamed of yourselves.

These guys are the best! Totally trust their experience and knowledge regarding transmission issues.read more

he fixed the emissions problem, but did not fix the rear bumper issue that I asked him to fix. He…read moredidn't charge me for it either but it's just the fact that I went in there for two things and he was only able to do one in a week.

Disappointed in njv. Long time customer…read more New car up for inspection. Called for appointment. Told cost is $37.00 cash only. I looked online nys dmv. It stated for a new vehicle, 2023 or 2024 model year, cost is $10.00. Needless to say, I Called back and canceled appointment. Found a new service provider. Final cost? $10.00 from new provider.

I agree with all of the other five-star reviews. These folks are honest and skilled and a complete…read morepleasure to do business with. I feel that my car is in the perfect hands when I give it to them for servicing.

These guys are great, especially Brian. He's worked on my car many times in the past. Always with…read moreexcellent results. We were driving down to Hartsdale last weekend. On the way down, heard an odd sound coming from under the front of the car at highway speeds. Checked under the car and a panel under the engine that was loose. At higher speeds it fluttered up and down. I'm not a mechanic nor have a lift to get under the car. We were in the neighborhood a couple days later, and I brought the car over just to see what they could do. Although they're always busy, they had an empty bay, and put the car up on the lift. Brian explained it was the clips that hold the "belly pan" in place. He fixed it in about five minutes; and when I asked "how much?" his answer was i'm a good customer. There's no charge. I would highly recommend Brinkerhoff Service anyone, who needs quality work done.

The staff was very helpful and responsive when it came to my questions and service of my vehicle.read more