Patrick was super helpful in trying to sort out my insurance authorization before my MRI. He…read more communicated with me frequently which I appreciated. He also held an appointment time for me while waiting for insurance. The facility is very clean and updated. The nurse who did my MRI was so friendly and professional throughout the entire experience. I have nothing but good things to say about this place!

Warm and friendly yet professional staff…read more Quick service. Best xray experience ever.

Lifesaver! Thank you Dr. Avise. We took my grandma to different hospitals for a leg wound that kept…read moregrowing bigger no help from Kaiser just a bandage from the doctor. Dr. Avise got to the root of the problem, which was a vein that was feeding the wound. God bless!

I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

Some of the rudest most unhelpful staff I have ever experienced…read more First, they call me the day before I'm scheduled for imaging to tell me my insurance has denied the request, making me scramble to understand why and reschedule - which then makes me need to reschedule with my doctor who requested imaging - pushing all of my care and treatment out by months. Second I finally do get it scheduled and they are incredibly rude and reprimand me for not arriving at a certain time - 30 mins early - when I was only told to arrive 15 mins early over the phone - in an incredibly harsh and rude tone like I had killed their cat or something. If you can - go somewhere else.

The staff here at the Pleasanton Open MRI are all very kind and courteous. I have unfortunately had…read moreto visit the staff here at the Pleasanton open MRI for a couple of different types of test done and each time I was treated with kindness and respect. For example, I was scheduled for an MRI for my neck and in the process of having the scan I ended up being in so much pain that I was literally in tears! The staff did not judge me or snicker behind my back and I really appreciate that! I felt so embarrassed but they just said it was ok and then handed me some kleenex for my tears. I just wanted to say Thank You to the whole staff at the Pleasanton Open MRI center. But if you happen to be looking for a compassionate place to have your scan or X rays done, then I would like to suggest the Pleasanton Open MRI . They are both caring and professional! Thank you to all of you at the Pleasanton Open MRI! =)

*****ADRIENNE******…read more This rating is strictly for her, Alma (I hope that's the correct spelling) in the authors department & the MRI tech! Adrienne, you deserve a raise a promotion, all of it, you should be running that front office, period. She has EXCEPTIONAL customer service, COMPASSION beyond belief, and her ability to communicate next to none. I had called the officer several times I spoke with Karen, Karen must be unhappy working here because she did not want to help me, she placed me on hold several times, disconnected me several times and upon call back I explained what happened and she was able to help me all of a sudden after asking me to hold yet again. I explained I didn't mind holding as I am sure they are busy but I had been put through to a voicemail and the disconnected and had waited a little while to call back thinking they were busy. She reluctantly took my call and made it difficult to schedule. I called back in the morning and spoke to another lady who advised me after I gave Karen all of my info she did my input into the system and it would push back getting authorization from my insurance company therefore pushing my MRI out another day, I had a stat order and needed a 3T machine. Adrienne was the person I got in the afternoon and I am so lucky I did she showed empathy to what happened to me apologized even though it wasn't her fault at all and she made things happen, mostly , she made me feel heard. That is something that is rare these days, I cannot thank her enough.

They need to stop overbooking patients I had to wait an hour even with an appointment and showing…read moreup 15 minutes early. Seems like a greedy practice trying to overbook patients to make more money . The front desk worker was nice at least

I had a very frustrating experience with BodySpec and would not recommend them if you care about…read moreaccuracy and consistency in your body composition data. My report initially contained a confirmed processing error. After I pointed it out, they "reanalyzed" the same scan and uploaded corrected results -- but the numbers for the exact same scan date (October 26, 2025) are different between the old and new reports. This includes different body fat percentages and lean mass values for the same scan, which should never happen. Despite this, they insist the updated results are "accurate" and refused to offer a complimentary rescan. What's more frustrating is that when I asked for clear validation (what exactly went wrong, what changed, and why the two reports still show different data), they avoided directly answering the most important question: why the same scan still produces conflicting results across reports. That lack of transparency is unacceptable. If a company cannot guarantee consistent results from the same scan, then the reliability of their entire service is questionable. I rely on these scans to track real progress, and this experience has completely undermined my confidence in their data. Reply to BodySpec: Once again, I want to re-emphasize that you've changed the results for the same scan THREE times!! Imagine if I had trusted your data from the beginning and never contacted your team to look into it -- I would have been relying on the wrong data. What's the point of doing the scan if the data is incorrect? All I'm asking is for you to compensate for YOUR MISTAKE by allowing me to have a complimentary rescan, and I'll let this go. But your customer service has dodged my question and is essentially saying "trust me on the data." How can I trust it after my data has changed THREE TIMES?

This was my first time doing a body spec scan and I didn't really know what to expect. I have been…read moreworking out pretty regularly with Orangetheory fitness, where they will sometimes perform an InBody scan to measure your body fat and muscle and weight and progress in improving these as your workout regularly. But even OTF is upfront about the fact that the DexaScan is the most accurate measurement tool. So I wanted to sign up for a DexaScan to get a baseline measurement of my physical state. They have many different packages, but I just went with the 2 scans per quarter (3 months) for $79.95, which comes out to about $40/scan and seems reasonable. Signup is easy, all done online via their website. You choose a date and ~15 minute window and just show up a few minutes early. The parking is easy, with plenty of spots in the lot behind the building. There are two semi-walled off "rooms" where the machines are located, one in each. It's basically a giant table and an x-ray machine. You lay on it for about 8 minutes and it's done. The guy who did my scan, Juan, made sure to wipe down and disinfect the surfaces before it was my turn. And my results were emailed to me within 10 minutes of completing the scan. All results are saved in your online BodySpec profile. I'll be back in a few months time to see if I've improved!

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

I needed an urgent MRI and I was able to get an appointment the very same day. They were nice…read moreenough to accommodate my urgent request and provided the best care. The facility is nice and the staff very friendly and patient. They provided me the CD of MRI as soon as the test were done.

Terrible, they have systemic problems. The office manager does not know how to speak to customers…read more They completely botched my daughter's biopsy and did not having the correct vendor lined up, in order to pick up a sample of tissue on the correct day. Then they tried to gas light us and blame it on my daughter. Do not go here ! awful beyond words. They cost us important time on an important biopsy.

This place was Peninsula diagnostic imaging. If you want to obtain your previous record, you HAVE…read moreTO go there in person, fill out a form, and have the CD mailed to your home. Super inconvenient. Calling is useless. Go in person

I decide to Updating a Medical Malpractice during year 2020, I said nothing but the truth…read more have no problem with this Diagnostic facility. unfortunately 2020 patient had chest x ray here, received "Negative" reports from Dr Brad Piatt. he totally failure to properly read or interpret this chest X-ray, missed a super size thymoma , gave a"Negative" reports, which we could make law against him. personally know his father also a longtime radiologist, sad because, Dr. Brad Piatt didn't realized how important to done his job right.

Complaint 1: Annual preventive check was billed by PAMF/Sutter Health with additional "office…read morevisit". This year we (my wife and me) switched to Palto Medical Foundation (Sutter Health) at Fremont. In the annual preventive check visit we, the patients, started the conversation by disclosing our body condition from head to toe (such as heartburn, backpain, etc) so the doctor can know our condition better. Then the simple conversation became "medical discussion" in the view of PAMF/SutterHealth, then an extra "office visit" was bill on top of the annual preventive check. This problem has never happened with any other PPO doctors we have seen in the past 30 years in bay area. Complaint 2: PAMF/SutterHealth did not label "preventive care" on all items (e.g. blood test) for the preventive care visit. This could be human error. After we appealed, they did not pro-actively help us (patients). We were told to deal with our insurance company. My insurance company reviewed and approved most items if not all (still in progress) as preventive. We feel that PAMF/SutterHealth left patients alone and just collect the bills from patients.

Draw the wrong blood on multiple occasions, doctor requested for a serum level they will give you…read moreyour CBC instead. They will draw whatever they want to and not what you have requested. When confronted and asked to speak to supervisor, they will disconnect you. They will never admit to doing wrong. Never admit they are wrong.