This company had our business insurance coverage for nearly 20 years. We pulled our personal lines several years ago due to pricing. I should have taken a harder look at the business coverage then. Then Covid hit, and my business was shutdown. No work. No income. Made about half the annual payments. CDF made no visits to my office for over 10 years. They didn't intervene to find savings due to reduced risk with my business being forced to close. Found coverage for 20% off the cost from a small broker in Wenatchee. Go out of Seattle for coverage. Now Liberty Mutual has cheesy law firms calling for payment. Don't do business with L.M. or CDF. CALL small town agencies with good reviews. read more

I hate to even give them one star. I had car insurance with them, and they now tell me (on 1/29) that my policy lapsed on Jan 4, but I got no notification. This was not due to any fault of mine. It seems the company I was with stopped writing policies for Washington state, but I was NOT NOTIFIED. They said they sent "a postcard," which I did not receive, and i was not contacted by phone or email. I could have been in a major car accident with NO INSURANCE. I am absolutely furious. Obviously, I did not re-up with them and had to pay a lot more to get insurance elsewhere because I had a "policy lapse." This is an incredibly dangerous situation for anyone to fall into because of a crummy company. STAY AWAY. read more

HORRIBLE SERVICE. If I could give 0 stars I would, and there is one single person that has been so terrible that previous good service from this insurance provider has become a nightmare. I've never been harassed in my life to the extent that Julie Schroeder, one of their Insurance Executives, has harassed me. Julie Schroeder emailed and called nearly 30 times over the course of 2 weeks demanding payment for a premium that I already paid. Stalkers don't even both you that much. And the tone was incredibly hostile with every conversation. She would not get off the phone without a deadline or next step that I had to promise to investigate and prove to her the fact (that I clearly knew) that I had already paid this premium. At one point, I called another agent to discuss a separate matter, and Julie jumped on the line to interrupt the conversation and attempt to collect payment. She even went so far as to contact my employees at their workplace to demand that I contact her back regarding the issue, an incredible and costly waste of my company's time. It turned out that it was THEIR MISTAKE! I HAD in fact made that payment weeks prior. No apology at all from them. What a terrible experience. I cannot warn people enough. And Schroeder needs to be fired if the agency wishes to have me as a client again. read more

I highly recommend C. Don Filer Agency. My agent Shari Lofquist is absolutely great. She is AWESOME !!!  I get prompt services every time! She follows up quickly and keeps me informed of any changes. Totally impressed with her service. read more

I spent a lot of time speaking with Lynne Phillips. She is the absolute best. I am an incompetent computer user and 75. I have had the same insurance companies for almost 40 years. She explained and sent me statements about options and helped me surmount numerous hurdles. I have never met someone so competent, so kind and so knowledgeable. I cannot recommend her and her agency enough. If you need to make choices about insurance companies I recommend this agency. read more

I always get prompt, friendly and thorough service from the C. Don Filer Agency, and have for decades now. They've taken care of my homeowner's and auto insurance, even before that when I had renter's insurance- over 25 years ago! Great customer service is becoming harder and harder to find. It's nice when you find a business where good things don't change with the times and go away. Thank you. read more

I have worked with Filer Insurance for several years when I was starting my business. Shari has been great to work with and took a lot of time to educate me on the types of coverage for a small business without making me feel rushed. She also follows up quickly and keeps me informed early of any upcoming changes. read more

I worked with David at Don Filer when my wife and I were having big struggles adequately navigating the WA health planner website for insurance. David displayed with ease why people often need a broker. I wasted so much time trying to do it myself and, in hindsight, realize I never would have been successful without his help. Insurance is complicated and a good broker can not only help you navigate the maze of options but also act as your advocate. read more

I can't recommend this agency highly enough. They were recommended to me years ago by a Safeco rep when I bought a policy online and needed some fine-tuning. I ended up switching all of our policies (auto, home, umbrella) over to them and I've gotten great service. Whenever we've had a life change (new car/solar panels/bought a rental) our agent has thoughtfully reviewed our package to make sure we're getting the best coverage, but not unnecessary coverage. Friendly, local business, love them! read more

I had great experience working with Michelle Nitardy. She was knowledgeable about insurance and very responsive.

We worked with Shari at C Don Filer to obtain General Commercial Liability insurance for our newly formed non-profit. Because we were so new, we had problems finding someone who would cover us at a reasonable rate. Shari worked with us over the phone and email and got our coverage taken care of in one day. We would highly recommend C Don Filer to any non-profit seeking GCL coverage. read more

After being referred by the WA Healthplan Finder, I recently called Michelle at the C Don Filer company at 4:30 pm on a Friday afternoon inquiring about fixing an urgent insurance problem for my son. Despite the hour, Michelle was kind, patient, knowledgable and supportive. She quickly logged into my account, tweaked a few mistakes and ... boom, I had coverage within the hour. In a world of confusing policy changes and misinformation, Michelle was a beacon of light. I would definitely recommend this company highly and will be returning during the next open enrollment for my personal health insurance. 5-stars. read more

C. Don Filer Agency and Shari Lofquist have been outstanding in obtaining insurance coverage for my consulting business. As a new customer it has been refreshing to be so well supported compared to our prior experiences as a small firm with minimal insurance requirements. I recommend them highly for all small firms looking for a change or those growing as was looking for better coverage. read more

I highly recommend working with this agency. Shari took great care of me and found the right coverage for my business. She took time to ask questions and explain all of the options to me. read more

My insurance agent retired, so i ended up with these guys. Unbelievable difficulty with email communication. If you have time to make a visit in person, go for it. Otherwise, pass. read more

Not impressed at all with this agency and the way they treat contractors. Their premiums are high and they only get higher once you sign. I took out a policy with them they couldn't get anything done and when I was forced to go with someone else they withheld 25% of the policy. I paid for four days of coverage what now pay for a year with someone else. There are much better options out there and I suggest you keep looking. read more

I have been a customer of C Don Filer for many years. Their attention to detail, customer support and follow through have always met or exceeded my expectations. I highly recommend them if you are seeking a commercial policy. read more

Over the last 40 years, l wish I'd had an agent like Shari to work with, all of the time, instead of just the last few years. Over the last few years I've been dealing with her at C. Don Filer. It's been fun. I've truly enjoyed the experience. I get General Commercial Liability, E & O Insurance. All the business insurance that I need. She knows more about what I need than I do, which is a lot of help. With her ability and knowledge, she makes it so I can pay attention to running my business, and not have to worry about all of the different insurance coverage, because I know it's been taken care of. Plus that it's been fun to work with her. Can't recommend them enough. read more

I've had the exact same experience as the other reviewer. My agent retired - and, since then, the service has been very poor. I'm now looking for another agency. read more