I have shipped our Porsche and Volvo cross country many times. And using CA Auto Express in Rancho Cucamonga Ca has made our journey easy and smooth. 4 days delivery from CA to Ma is perfect for us, and the dispatch team, and their drivers wer always in contact with us. Hard to find anyone who does anything right now, well CA Auto Express does it all so Perfect. Thanks again, see you agian soon. Wahooo to CA Auto Express ! read more

Great company! We have worked with them for years for moving cars between CA and East Coast.

A+! Charlie took great care of our cars. They arrived in good shape. Good communication. I would use them again! This company was assigned to us by Shawn with All Wheelz Transportation. I was nervous at first because they had some negative reviews. But our two cars were delivered quickly and safely as requested. Thanks again, Charlie! read more

Solid carrier outfit that offers competitive pricing. I own a vehicle broker shipping company and I have been using them for years. If a problem arises during transport, they can send another driver out if necessary, and they offer storage at their terminal in the Los Angeles area (currently Rancho Cucamonga as of 6/25). read more

I used a shopping broker and CA Auto Express took the bid. Their service wasn't great. I looked them up and they had terrible reviews. I got my car in one piece but it was a headache to deal with the process. First off, the drivers chose different pickup locations from what was indicated. The first guy made my contact walk out of our neighborhood to a random gas station to deliver. When my contact needed to walk home, the driver then offered to give her a lift home although he said he doesn't do residential delivieries? For the drop off at the final destination, another driver said his GPS routed him to a different spot and although he offered to come over to the correct address, he said really didn't want to move. I had to walk a few blocks over to meet him into a high traffic area by an apartment complex where we were blocking traffic. They basically lied about doing residential drop offs. Ultimately the second driver was very nice but I'm disappointed. I don't have a bank in the state I moved to so I had to Zelle. My bank kept flagging the payment as suspicious. I had to ask the company to send me a request and then authorize it via a phone call in the end. The driver had to confirm receipt of payment to the company and the supervisor on the call seemed annoyed. read more

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Shipped our car PA to CA and was referred to CA Auto Express through Ship A Car Direct. Communication was direct and efficient, and our car showed up earlier than the original quoted date with no damage. YI was great to deal with, and I'd recommend him to anyone. read more

Scammers. One star ONLY because zero stars is not an option. My son shipped his car and this "company" was the transport company the agent chose. The contract said there is no charge for up to 100 lbs of goods in the car. We packed about 30 lbs. We received a call the day before the car was to arrive that we needed to bring $200 CASH for an overweight fee or they will not release the car to us. The held the car ransom so my 21 year old had no choice but to pay. Will never have anything to do with this company read more

BEWARE - We used Sherpa's "trusted carrier" CA Auto Express Inc. to transport our vehicle. We took all the necessary photos of the car's condition. Our car was damaged in transit, and we made note and photographed everything at delivery...so we followed procedure to file a claim. CA Auto denied the claim and actually sent OUR photos back (poorly doctored to look different and fake photo stamped) and claimed they were taken by the driver at pick up (even though he noted NO damage in those areas on the bill of lading at pick up). That's fraud. read more

If I could give them a "0" I would. The lady (Tia) was screaming at me on the phone, using profanity & threatening multiple times to leave my son's car on the side of the road with the keys in it. My son is in the Navy by the way, nice way to treat our military. Would never do business with this company again!!! read more

They are the worst! took 28 days to ship my car from CA to FL their Truck broken 3 times first they picked up my car and stay parked for 5 days before starting to drive second time Truck broken again in Louisiana took 3 days to fixed /third time Truck broken again in Orlando took a week and half to fixed the Truck:( Adalgiza Maria Cravinhos read more

I used AmeriFreight as my broker and he said that CA Auto Express is a long time well-known and trusted partner of theirs. That guy was lying through his teeth. This company is the WORST. Jim Byun was my carrier contact, and I honestly can't even tell you if that's who I spoke to over the phone multiple times because every time they answer their business phone they only say "Hello?". I'm sorry but is this your personal cell phone or your business line? These people are extremely lacking in customer service and basic communication skills. I was supposed to receive a call/contact once the broker processed my delivery through them to go over the next steps for shipping but no one ever contacted me. I had to constantly call them to receive any type of information. Every time I spoke to someone on the phone they gave me completely different information, and then the last guy was incredibly rude, kept interrupting me and talking over me and then hung up on me. It shouldn't be hard to put someone in charge of answering the phone who is capable of a basic conversation. They run their business like a scam and they operate in bad faith. I will never ship a car in the future using any broker or any dispatching company again. I would rather sell my vehicle than deal with this industry. I will say though that the actual truck driver who transported my vehicle was great; he was professional and spoke directly to answer all of my questions and worked with me on the delivery of my car. I'm not sure if he is affiliated with this dispatching company but his name is Bruce and he was great. read more

I will not use CA Auto Express again & at this time cannot recommend. Initial problem was the fact that there was a delay in car pick-up which I won't penalize them for, since I booked through a broker & they gave the window. Once I finally heard from CA Auto & spoke to John, they gave the pick-up time which was already later than I expected, but my frustration started when they told me I had to drive my car 30 mins away to drop off my car. They said that the truck was not able to access my city, Chelsea MA which is one of the most industrial cities in Mass with semi trucks and car carrier trucks passing my house every minute of the day. I argued that trying to arrange to drop-off of my car across town in Boston during rush hour is very inconvenient. They offered a $20 compensation for the inconvenience. Once I got to the location, it was clear that the driver Albert selected that location because it was a central location for his multiple pick-ups. He reiterated the lie that his car-carrier could not navigate the streets of Chelsea. Although, while on my way I passed two similar car-carriers while driving within walking distance of my address from other companies. Day prior to pick up, I spoke with Albert (the driver that day) to inform him that I have wall canvas paintings, a mirror, and 2 boxes with pantry items in the back. He said it shouldn't be a problem. Before I left my car is his care, I reminded him that the items were in the back. At this point, he opened the car and pushed one of the boxes and said "oh yea this will over weight. It will be an extra $150!" He said he will be given a fine at weigh stations. But how can you tell me what the fine is without knowing if it is in fact overweight? Initially I opted to just remove the boxes and throw them away (not the paintings). Once I said that, he then said ok, $100. I then thought, what's another $100 to get your car cross country. But I think this is just a tactic to get extra money. Imagine if they tell everyone this, 10 cars x 150 = $1500. My car arrived in the window they said. Within an hour of drop-off, I called to inform them of damage to my bumper. Emailed them, as instructed via phone, on 3/21with clear pictures taken at the time their driver picked up my car and after they dropped it off. The initial call to speak with manager to ask about the process when there is damage, was filled with attitude. I asked about the process & they said they will investigate & then determine the next steps, but depending on severity may need to make an insurance claim. When I asked if it was through my insurance, they said it depends! I disputed that & said I should not have to use mine. 4/7, called to follow up & was told to call back at 10am to speak with a manager. Called again, they took a message and promised a call back. Called again 4/8 & after voicing my frustration of not even receiving an acknowledgment or an apology. Then I was put on hold & spoke with someone else who finally said we will get back to you by end of day. That last person was personable, however all the other people were short, borderline dismissive & annoyed at me calling. Today, April 9th I receive an email saying I need to present 2-3 estimates and they will assess the situation further to let me know next steps. I think this is a tactic used in hopes that no one will go driving around to get 2-3 quotes. I'm new to a city, new job, and so who has time to drive around getting 2-3 quotes? The worst is that Albert the driver had convinced me, even with the "overweight" debacle, to call the company directly to ship my other two cars. I voiced this to the first rep I spoke to post-delivery in hopes that they would redeem themselves in some manner, whether to just simply acknowledge the complaint, offer a compensation discount for the future cars or just not have such poor customer service, but failed each time. So now I'm here with a damaged bumper and though not tremendously extensive, and means nothing to them, it is still my personal property that got damaged in your care. Do better! read more

Very pleased with my car transport from Albert. I was assigned this carrier via a broker and my car was delivered from CA to MA on time and in great condition. Price was fair, dispatch was communicative when I called for a status update! read more