Hard working bunch of young guys. They work to satisfy. Very eager to please. Good communicators.read more

Owner didn't have a good demeanor. I paid him over $200 for a full systems inspection. He left…read moreafter 30 minutes because of pending storms. I then asked him if he would return. He said he would if I agreed to pay him for another service (cartridge cleaning). He then returned without warning in the pouring rain. His demeanor was very off. Recommended getting new filters when though I personally did a deep cleaning that worked and saved me hundreds of dollars.

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

Staff up front is always pleasant . Disappointed that the service desk in back is manned by several…read moreyoung inexperienced employees who do not seem knowledgeable about very basic pool opening techniques and filtration systems. Was hoping we would find more experienced seasoned staff. If you need your water tested they got you covered though.

I have owned a pool for over 25 years. This is the most honest and friendly pool store I have been…read moreto. They are always helpful and their prices are very fair.

Stone Castle Pools and Spas is simply super! Dave and the employees are friendly, reliable, and…read morevery knowledgeable. I purchased a spa there which I absolutely love. Dave was espeically helpful in getting a difficulty with my electric handled. I will gladly do business with this complany again.

My early morning birthday present from Budd Pools & Spas. Our pool was opened on Thursday 5/7 for…read morethe 10th year, by the same company that built it. I thought that was the safest, best option to keep our pool in the best shape. In fact for 10 years, I pay Budds to open, service weekly for 12 weeks, and close my pool. Friday morning I turned the heater on in case the kids wanted to go in. I thankfully hung outside for a bit, when I began to smell something burning and walked over to find the heater on fire. I immediately turned off the power on the heater and emailed and called Budds. They FaceTimed with Edward Litsky, and noted that the water valve to the heater was in the off position. They then sent someone out Friday evening around 8pm, turned the water on, vacuumed out the soot, inspected it using a phone flashlight, turned on the heater and informed us someone would be in touch. Three days later, after I requested to hear from someone in a supervisor role, Chas the GM of service called me this evening. He offered to replace the burned out lcd screen free of charge. I told him I expected more, as I no longer feel safe having my kids around the heater, and he told me it was more than fair since "I" turned off the water to the heater. He blamed ME! A customer of 10 years. He blamed me, because I emailed requesting assistance turning on the skimmers prior to the fire. After their own employees admitted it was opened incorrectly. The General Manager of Service blamed me in a massive CYA case. I have never been a part of a worst case of shady business in my life. Avoid Budds Pools.

I expected much more from Budd's Pools, but the experience has been frustrating. We've had multiple…read moreissues since installation -- concrete settling all around the pool, cracking and separation of the deco seal, an outlet that constantly trips from the shallow-end light, and even water getting behind the liner on the steps. For a company with their reputation, the lack of attention to detail and response has been really disappointing. I would not recommend them based on my experience.

Bob and his team are outstanding! He was incredibly helpful with ideas and thoughts and didn't try…read moreto upsell. He clearly was concerned about quality and giving us exactly what we were looking for. Even better, he communicated frequently throughout the entire process, he was easy to get a hold of and responsive when we had questions and the project was done on time AND on budget! That is such a rarity when dealing with contractors/construction/etc nowadays. He's even been responsive after the unit was built and paid for! :) Bob and his team were an absolute pleasure to deal with and built us a pavilion we will get many many years of enjoyment from!

Do yourself a favor, HIIRE SOMEONE ELSE I entered into a…read morecontract with Bob Burpee/ The Burpee Group in January with a completion date of May. Bob has an ability to make you trust him, and he is a likable person. However, I wish I would have trusted what I heard about Bob and his reputation as a pool builder. Bob took weeks past the promised dig day to finally dig my pool. Then, for weeks on end no one showed up. There were endless excuses- "One of my workers hurt themselves, another pool had a major issue and needed immediate attention, Bob himself was "very sick", Bob's wife was sick, Bob's crew "staged a walk off" (twice), etc." I went along with this, because I trusted in the end it would all be worth it. However, it wasn't. The amount of issues that came up are endless, and would take me hours to type. Bob himself only came to my job a hand full of times, when he had to collect a check. The rest of the time, a "crew" of people who spoke zero English and couldn't even speak to me were who were building my pool. His "main guy" Ruben was who was building my pool- yet he's not a licensed electrician or anything of the sort. Ruben and a few other guys installed my travertine decking, which is not remotely in a french pattern (Bob actually said "a french pattern isn't a pattern" after the fact) and is completely uneven where you stub your toe over and over and over. Numerous pieces rock and wobble. The waterfall wall is so uneven it dips in and out and sticks out in spots. Bob's "crew" put in the coping with bullnose pieces against bullnose so they had to rip it all out and re do it. Bob installed the wrong pool system, and tried to lie and say it was the right one and then tried to manipulate the contract to get more money out of me. He has been sued under his previous company, Burpee's Earthly Wonders because he doesn't pay his subcontractors so instead of using sub contractors who are licensed, he has Ruben doing it all. Bob had a licensed electrician at my house ONE day. The rest of the time he had an un licensed worker running my plumbing, gas, and electric. We had a massive gas leak because Ruben isn't licensed or trained and is who hooked up my gas. The pool wasn't "completed" until August, except when the inspectors came to inspect the pool it failed everything. Bob built a bar outside for me, and didn't get any permits for it. When I asked him what on earth, he said I should have got them. Why on earth would I get permits for something he's building?! However, the biggest issue is that Bob submitted drawings for a pool to the township WITHOUT lights and then he never got the electrical trench inspected and so the entire trench has to be dug up but the biggest thing is that he didn't have the grounded bonding wire inspected. We failed the inspection, and so Bob's answer to fix it was to try and submit photos of the grounding wire. However, the pictures he submitted according to the electrical inspector are "very concerning" and he refused to accept them and said my pool is a hazard and is an electrocution risk and he will not approve the pool. We are in violation of the code and it's now the end of Sept and still can not use the pool. Bob was alerted to the fact that he's in violation and that his pictures do not work because they don't show the grounding wire was done right and he's now just ignoring my calls and the townships calls. They've called him numerous times, as to get approval he has to rip up the pool deck to prove he did the grounding wire correctly (they're very concerned he didn't) and he is just not returning any calls. So now I'm out so much money for a pool we can't use and are in violation of code- and Bob is just ignoring this because he knows he messed up big time. I've had two different pool companies come out for estimates to fix all the endless issues and both have said how Bob is well known as a company you run from. I just wish I knew that and did RUN before I gave him so much money and in return have a pool that's done extremely sub par in terms of aesthetics but the biggest thing is the fact that the pool is not up to code and can't be used. Do yourself a favor, call the next person on your list. I wish I did.

Excellent service and communication she took her time to explain how we can keep our pool in better…read morecondition

From the owner: We are honest, trustworthy, reliable and will give you a fair price.read more

I went there yesterday and today asking "Jacob" for some help/advice with issues with my pool…read more Let me tell you what a phenomenal young man. Jacob was so helpful and spent alot of time explaining my questions and was such a wealth of information, he is the consummate professional and kind human being. I would highly recommend Jacob and Leslie's Pool Store to every pool owner. Thanks Again for your help and professionalism Jacob. Ken Donnelly

Sign said store was opening at 9. Crowd of us waited till…read more9:20 in 90 degree weather for them to open but they still hadn't! Taking my account to Niagara.

We just had D & N Pool Services out to install a cover on our new pool. Their work was exceptional…read moreand we are very happy with their level of professionalism and attention to detail. Friendly, knowledgeable staff and a fair price!

I called approximately 10 pool companies from South Jersey to Pennsylvania when my pool filter was…read morenot working. The only person who called me back was Nadira. She had Dennis out to my home by early evening. Their response time was amazing and they had a new pool filter and pump, ordered and installed within a week. Their customer service and knowledge is top notch. One of the best companies I have ever worked with.