We bought. Pool from Anchor this year. They folks there are incredible. They asked us what we were…read morelooking for size wise and made sure we got the perfect size for our needs. Vinnie answered all our questions, has a great personality and was extremely patient with my never ending list of questions. They recommended the installers and electricians which both were extremely professionally and did a great job. I'd highly recommend anchor pools for new pool purchase or accessories, supplies for existing.

Staff up front is always pleasant . Disappointed that the service desk in back is manned by several…read moreyoung inexperienced employees who do not seem knowledgeable about very basic pool opening techniques and filtration systems. Was hoping we would find more experienced seasoned staff. If you need your water tested they got you covered though.

Dennis put my side of my pool back together. Great job. Thank you. Thank you Dennis for the…read morequick, efficient service.

I have a small leak in my liner too. I thought it was intention because the lazy one had to come…read moreback at opening the next year to drain pool , fix the huge foot prints (not CROCS or barefeet that was causing issues with vacuuming and algae. 4 years ago - liner, 3 years ago pump, 2 years ago filter, last year I was unable to use my pool. Every water tester said algae, then mustard algae, then told black then the ultimate white algae. The white is extremely hard to get rid of especially when you're stepping on media that's been thrust into your pool because of installers. I don't know what they're doing. It was clear when it came The one installer was OK ( he even asked why did someone say u need a new one. the other one horrible( same one intentional to liner). and from that point I have been unable to swim or my 14 year old son and his friends!!! I am a permanently disabled female that has been duped beyond this solar station. I should've went with Budd's and just waited the extra couple of weeks and paid a little bit more, but it would've been done right I know how to take care of pills. I've been taking care of my pill for a long, long time. But it's very sad when I have to depend on people to do it for me when probably me and my grandmother could've done a better job. Needless to say stay away they're horrible from sales to service to service managers to installers who say it's fixed and then it's not fixed and they refused to fix it anymore. So now two years after a brand new filter I will never go back to Delval ever again hopefully I can get Budd's to sell me new filter? Again do yourself a favor pay a little bit more and don't go to Delval..

We recently purchased the Jacuzzi J-495 6-person spa from Niagara Pools and Spa, and the entire…read moreexperience was outstanding. Our salesperson, Louise, was absolutely top-notch -- incredibly knowledgeable about every detail of the Jacuzzi's features and functionality. She patiently answered all our questions and guided us through each step of the process, from purchase to delivery, with professionalism and care. Her communication was clear, timely, and reassuring, making the whole experience seamless. We couldn't be happier with our new spa and highly recommend both the product and Louise's exceptional service!

I needed a spider gasket for my pool filter. I asked the young gentleman at front desk if he had…read moreone and he said ,"Yes, we carry those." I see him talking to someone in office, he then comes back and tells me the person in office said get one on Amazon. I then tell him to please get the person to give me info on part so I know what to order and again he's talking to the person in office but not coming back to me. After a few minutes, I left. I Understand you may not have a part in stock but I purchased a $25,000 in ground pool from this store and expected some guidance. I brought the top assembly with part number in so I can get quick info on what to order since they installed this themselves. The young man at counter was polite but the person in office totally blew me off when the young man behind counter asked him to help me. Will not purchase another product from here ever!!! Horrible customer service to someone who spent over $25,000 to Niagara pools!!!!

I am writing to formally express my dissatisfaction with the repeated issues I've experienced…read moreregarding the closing of my pool this season. On three separate occasions, I was given excuses as to why the work could not be completed as scheduled. Each time, I was assured it would be taken care of, yet the service was delayed again. Not only has this been frustrating and inconvenient, but it has also created unnecessary stress as the season has already changed, and I relied on your team's professionalism to ensure my pool was properly closed on time. I scheduled well in advance and expected that commitment to be honored. At this point, I feel that I have not received the level of service I was promised or paid for. I would like a clear explanation as to why these repeated incidents occurred, along with confirmation of when my pool will actually be closed. Additionally, I believe compensation or a discount on this service is warranted given the repeated failures and inconvenience. Lucas M

I can't say enough good things about The Pool Store on Egg Harbor Road. The entire team is always…read moreincredibly helpful, knowledgeable, and patient -- no matter how busy they are or how many questions I bring in. They've helped me troubleshoot everything from water chemistry to equipment issues, and I always leave feeling confident in what I need to do. A special shout-out to Alexis -- she's fantastic! Every time I stop in, she goes above and beyond to make sure I'm taken care of. She's friendly, professional, and really knows her stuff. You can tell she genuinely cares about her customers. People like her are why I keep coming back. Highly recommend this place for all your pool needs!

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

Had an issue with my equipment text tom got a call back every thing is up and running…read moreGreat company Great customer service Part of the family!!!!

Guy who showed was great to fix leaks in pool However…read moreservice is for 3 hrs and up to ten patches. He was there for an hour and said call. Still issue. Obviously a leak still exists. Company wont return now. And manager wont call back either.

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

Great personable service! Great prices, quality quality service. Excellent call time performing all…read moreservice requested!

I haven't had much luck with contractors before but I finally got lucky with Reali Pools. I can't…read moresay enough nice things about them. My Pool is a huge nightmare, sits under a large tree. Most contractors wouldn't touch it. These guys fixed it in no time and did it with a smile. They are constantly checking on the status of the pool. I had a problem with the pump and they were easy to get in touch with and fixed it in no time. They are easy to communicate with and are quick with responses. They truly go above and beyond. I have no hesitation in giving them my highest recommendation.

Budds is the best! Their staff is knowledgeable and can get to the bottom of any questions you may…read morehave. If they can't help you they'll definitely get you in touch with someone who can. There's a reason they've been around for years! They care about their customers and will do their best to accommodate to any of their needs. I go for semi-weekly water testing and the water lab knows just what your pool needs to get your pool chemistry perfect! The people in the parts department can assist you with any part you may need or any problem you're having. The employees are all dedicated and caring people. I wouldn't trust my pool with anyone else.

My early morning birthday present from Budd Pools & Spas. Our pool was opened on Thursday 5/7 for…read morethe 10th year, by the same company that built it. I thought that was the safest, best option to keep our pool in the best shape. In fact for 10 years, I pay Budds to open, service weekly for 12 weeks, and close my pool. Friday morning I turned the heater on in case the kids wanted to go in. I thankfully hung outside for a bit, when I began to smell something burning and walked over to find the heater on fire. I immediately turned off the power on the heater and emailed and called Budds. They FaceTimed with Edward Litsky, and noted that the water valve to the heater was in the off position. They then sent someone out Friday evening around 8pm, turned the water on, vacuumed out the soot, inspected it using a phone flashlight, turned on the heater and informed us someone would be in touch. Three days later, after I requested to hear from someone in a supervisor role, Chas the GM of service called me this evening. He offered to replace the burned out lcd screen free of charge. I told him I expected more, as I no longer feel safe having my kids around the heater, and he told me it was more than fair since "I" turned off the water to the heater. He blamed ME! A customer of 10 years. He blamed me, because I emailed requesting assistance turning on the skimmers prior to the fire. After their own employees admitted it was opened incorrectly. The General Manager of Service blamed me in a massive CYA case. I have never been a part of a worst case of shady business in my life. Avoid Budds Pools.