1. Swim Mor Pools & Spas

1. Swim Mor Pools & Spas

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Mount Ephraim, NJ

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Swim Mor Pools & Spas

3.7 (59 reviews)
Open 9:00 am - 5:00 pm

Services - Swim Mor Pools & Spas

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Reviews With Photos - Swim Mor Pools & Spas

Just in time for summer, pool filling up.
Trish F.

Wonderful Customer Service! We purchased our pool from Swim-Mor and had our first year with them in 2019. We worked with Pam Brown who was absolutely outstanding with everything she does. All pool companies can test the water or clean a filter. But having someone to help with scheduling, openings, closings, changes, etc is essential. We also owned a pool at our prior home as well and clearly see the Swim-Mor difference. You will not be disappointed with Pam's dedicated service and helpfulness!

They dont do final grading, but I have a text that they were showing up to do final grading

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1 month ago

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5 months ago

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14 days ago

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22 days ago

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5 months ago

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5 months ago

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5 months ago

They built and service our pool. Everything has been great. The pool build was very efficient and easy.

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5 months ago

Swim-Mor team was great throughout our pool building process and we continue to use them for our maintenance needs!

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1 year ago

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1 year ago

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7 years ago

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3 years ago

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2 years ago

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3 years ago

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2 years ago

Easy to work with! Very professional and responsive. Great experience. Would highly recommend

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

Excellent service!!! Great customer care! We have been very pleased with our new build and pool service for over 9 years!!!

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Highly recommend Swim Mor summer weekly service. They do a great job and ensure the pool is clean and running efficiently!!

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6 years ago

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2 years ago

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6 years ago

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7 years ago

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3 years ago

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5 years ago

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5 years ago

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5 years ago

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5 years ago

The technician knew what to look for replacing parts needed and ordered parts not on the truck great technician Mike S. good company

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7 years ago

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9 years ago

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6 years ago

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6 years ago

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3 years ago

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8 years ago

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5 years ago

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Page 1 of 2

Ask the Community - Swim Mor Pools & Spas

Review Highlights - Swim Mor Pools & Spas

Eric and Lauren kept in touch with us throughout the process and always followed up with my questions promptly.

Mentioned in 5 reviews

Read more highlights

Spa Hearth & Home

Spa Hearth & Home

2.8
(15 reviews)

Could improve across the board. My experience felt like a classic bait-and-switch sales approach…read morecombined with poor customer service. I visited the showroom and found a hot tub I was interested in purchasing. The following day, I called ready to move forward based on the pricing and details I was originally shown. However, once financing was discussed, the terms changed. The advertised package originally included an electric cover, but I was told that if I financed the purchase, the cover would be removed and pricing/specifications would change. What made the experience frustrating was that the website promotes financing, but the final offer did not match what was originally presented. It also felt like pricing was being adjusted above manufacturer retail while still being marketed as a "sale." As a customer, transparency and consistency matter. If a product is advertised at a certain price with included features, those terms should remain clear regardless of payment method. The experience reminded me of seeing a car at one price and then being quoted something different when you're ready to buy. Disappointing experience overall.

We went there and it started out so good .we were thinking about which one wanted as it was a…read morelittle more than we had to spend.The salesman CALLED us and offered us a Bullfrog A7 spa refurbished/warranty model at a great deal .We put a deposit and received a contract, this one was listed also on their website and they called 2 and half days later and we were told it was already sold.We checked hours after the refund and it's still on the website for sale. Very shady.

Niagara Pools & Spas

Niagara Pools & Spas

2.3
(11 reviews)

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

Swim Mor Pools & Spas - poolservice - Updated July 2026

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