This team is: professional, thorough, efficient, affordable, knowledgeable, and totally pleasant to…read moredo business with. What more can you ask for in a carpet repair company? We are 100% pleased with their service.

This team is professional . They did a good job of stretching the carpet generally. They were in…read morea bit of hurry and did leave a little gap in the middle of carpet in my case.

I had a nice start with the salesman, but the installer had emotional issues and left the job after…read moretwo hours barely getting anything done. Another installer was sent out but still disappointed with his installation.

We wanted to have tile installed in place of carpet in a couple of rooms. We looked at the big box…read morestores and went to Bob's. Found some tile we like there and didn't want to chance having issues with the box stores so we had Bob's do the job. Everyone we were in contact with was professional and pleasant. They did a good job laying the tile. Thats were the good ended. There were hand prints on walls and doors, grout piled up in the corners, holes and uneveness in the grout. Carpet was left loose in the doorway to the bedroom. Also very heavy grout residue left in the floor. Still everybody is very nice but it's like pulling teeth. Multiple calls, poor follow-up. My wife was rushed into signing for the job before she could even walk on it. Bad on us. Still no resolution on the grout. Bottom line, stay away from Bob's. Save some money and take your chances at the big box stores. And don't pay until you are 100 percent satisfied. Update: The issues with the floor have been taken care of. Danny spent a whole day here working hard. We appreciate his efforts. He is definitely an asset to the business!

I had a problem with a trim piece, and a repair date was set up but they blew me off without any…read morenotice or explanation. After posting a review about it here, they finally contacted me, apologized, and set up a new repair date. The piece was replaced with a better piece, presumably at no charge. The flooring itself is nice and the install was good, but their communication needs improvement. That said, I recommend Vogel and would consider using them again.

We did have good service to install the carpet but if you try and get them back because parts of…read morethe carpet are coming up forget it. We have called Kevin at least 4 times now and he just says he will have the guys come back and fix it but they never do. What they don't realize is the guy who installs for them is ripping them off also. I had Kevin go to my brothers place because he did not like the carpet from Lowe's he had installed just a year ago. My brother got new carpet from Kevin and the installer took the old( but new) carpet over to the neighbors and only charged them to install it and paid him. He wanted to charge them for the padding my brother paid for but didn't use because his old was better but my brother reminded him it was already paid for. He ripped Volel off because the people would have bought new from them. They all are bad.

I went in to look at getting new tile for my bathrooms and the kitchen backsplash. The ladies…read moreworking were very helpful and provided a few leads for installers. I endeD up buying all my tile here and couldn't be happier.

We went to ProLine Tile in Spring Hill because they carried the tile we were trying to match. They…read moreare very professional, caring, and knowledgeable. We are working with Belinda, who is very good at what she does, and truly cares about getting what you need!!!! I would recommend this company in Spring Hill to anyone!

The only reason I used this company was a friend of mine had his whole house done with new flooring…read moreand the guys did a great job. I had stopped by quite a few times to watch the process. My experience was completely different. I wanted new flooring in my master bedroom with new baseboards and asked for new baseboards only in the bathroom to freshen it up. Well the day of the install the guys didn't arrive till 11am about two hours late. I felt like he was rushing the entire time. At 6pm when he was done I went in to check and the flooring looked great but the baseboards were all 5 inches, did not ask for that and that is not what I have in my home. I can overlook that but the baseboards were dull, scuffed and black fingerprints on them. I asked the guy are you going to clean them and why are they not white. He looked at me and said "You have to paint them." Why would I pay thousands of dollars to get on my hands and knees to paint baseboards. I sent Mike the salesperson and email with 10 pictures and the next day he calls and says I'm sorry I didn't tell you that our customers paint their own baseboards. That is not true because at my friends house I observed a young guy painting the baseboards. Mike said he would talk to the owner. Two weeks later he calls and says we can come out and paint the nail holes. I told him no thanks, it should have been done right the first time. I also questioned why no product was left behind, not even one plank of flooring. He claimed it was damaged and they would order me two more boxes and hand deliver it. No surprise, its a month and a half later, he never called and no product. I would say shop around and ask the right questions, otherwise you get crappy work and you spend money to only have to complete the project on your own. I should have went somewhere else.

When we discovered Accent Flooring in Brooksville, FL. it appeared that we had found the perfect…read moreflooring company. Their selection and quality of flooring was better that most others. They worked with us as we struggled through the task of picking the flooring for our great room, dining room and bedroom. They told us that as long as they did the measuring and installation that any mistakes made were on them and not us. Obviously, we had them measure, order and install the required amount of flooring. As with any project where you purchase product by cartons and not individual pieces, we were aware that there would be a few pieces left over; which we wanted just in case in the future we needed to repair an area. The next step was to set up a time for the installation. We set up three days which were completely clear on their calendar assuring that once the job was started, and nothing unexpected happened, the job would be completed on time. We then made arrangements to leave so they had the house to themselves and we were out of the mess. That was a mistake. Before I continue, I want to say that the installers did a great job. The installation was to start on a Tuesday at 9am, ending around noon on Thursday. Accent was terrible at project management. We had our neighbor watch when the installers arrived and left. The first day they were two hours late, the second day they were five and half hours late and the last day two and a half hours late. That is a total of 10 hours that Accent sent the installers to other job sites, not ours. On Thursday we arrived home about 10:30am expecting the job to be close to completion. To our amazement the job was not even close to being finished. When I inquired as to what happened the installers said since we were not home Accent had a couple other projects that needed completion and they were sent to those and told to ignore our timeframe. When Accent was questioned their answer was it was not their fault and the job would be completed by Thursday sometime. Yes, it was, 8:30 in the evening. Accent thought we were over reacting to their inability to complete the project in the agreed upon time. They refused to take ownership of their screwups. Completely unacceptable. When the project was finally completed there were two cartons of flooring remaining. As said before, we wanted some left over so we kept one carton and the other we took back to Accent. Accent was surprised that we brought back a carton. They asked what they were to do with it and we said send it back; you ordered too much. They put up a small argument saying they do not send flooring back but finally did take it. After all, they ordered too much and we were not about to pay for something they ordered and we could not use. Even though Accent has a great selection of quality flooring we advise to steer clear. But if you do use them, we advise you get in writing exactly when the job will begin and end including the hours each day, they will be on-site. Insist the installers arrive on time and that they do not leave during the day except for lunch. Make sure you have in writing that unopened excess materials they order can be returned with no question. It is doubtful we will ever use Accent again.

We were trying to match the flooring that is in our park model and purchased a few years ago. The…read morestaff were helpful but not intrusive.. the samples for each available item were large squares (unlike big box stores) clearly marked and available for FREE. The pricing was clear and informative for each item. We were able to find a very close match. Pricing was excellent and staff loaded product for us. Would highly recommend

I purchased Laminate here in December 2018. I shopped with my contractor, the sales help was very…read morenice and helped get the wood in my SUV. I was able to special order trim to match. The prices are fantastic! They came recommended from my contractor and I highly recommend them also. When the job was done, I had a few boxes left over, they took it back with no issues.

purchased carpet for two rooms they came a day later did a good job and happy with the product…read morethey sold and installer. Used to take away old carpet but now its extra did that myself., good job over all would recommend

We went and picked out a carpet for our master bedroom on Monday... the guys working there were…read morevery friendly and professional. Today is Wednesday and the carpet was just installed by a guy they sent here named Lee.... All I can say is that he was AWESOME... I will definitely shop there again and tell my friends to as well... if I could give them more than 5 Stars I would....

Charity gave me her frank recommendations on flooring options and presented the carpet options in…read moremy budget. She didn't even require a deposit and there was no charge for someone to come out and measure. The installers did a fine job and the new carpets look good. My only semi-complaint is the $150 fee per room for furniture removal. Another carpet place I went to charged half that amount but they were more expensive overall and this was outside my budget. I would definitely use them again if I ever have more floor work to be done. If you have flooring needs you should definitely at least allow United to quote on your project.

From the measure to the delivery and installation, the United Flooring team were on point. They…read morewere very communicative and knowledgeable. i am very happy with the choice we made