The best quality outdoor furniture at the best value from the best people. I just got tired of…read morebuying outdoor furniture and things that only last a couple years even with me trying to take care of them. So I decided to shop for high quality furniture and the very first thing apparent here is that every single thing they offer is of the highest quality and I fully expect it to last a long time. We are already off to a great start with what I purchased. On first visiting I had sticker shock just because I never shopped for high quality furniture before. But once I visited other high quality furniture stores, I know they do offer some very good prices here. Some sets were more than $1,000 cheaper than what I believe to be the same thing that I saw at other stores. So not only is it high quality, it's a great value. All that is well and good. The greatest advantage of shopping here is the people. They are the nicest and friendliest people you could ever meet. It's a family run business and every person we met showed true and genuine customer service but not only can you can tell they're very passionate about what they do but they are experts as well. This was a big decision for me and I made a lot of trips in and as I worried it probably was looking like I was window shopping or never going to buy. They still treated me the same on every single trip in. They spent as much time with me as I wanted. In the end we decided on an excellent set that we love, but more importantly I've almost never made a purchase that I felt as good about than I have buying from Casual Image. Lastly, what really made it worth it was the delivery. The fact that everything came assembled and in perfect condition and the delivery drivers put it exactly where I wanted was incredible care and showed the same great friendly customer service that made me feel amazing. I will always suggest casual image to anyone looking for a better outdoor furniture experience.

I love this place. I never purchased patio or deck furniture or accessories, but I've purchased…read morethree sets of gas logs from them - over a decade ago and my customer service was experience was amazing back then - and when I had a recent need to contact them, I was once again treated to stellar customer service. The sales members are knowledgeable* and friendly and super helpful without being obnoxious. I'm a life-long customer! *I might not have liked to hear what Ms. Miller had to say about ventless gas logs - but I sincerely appreciated her being honest and upfront with me about everything I would need to do to bring my set-up to code if I wanted to switch to them.

The customer service is below average and inconsistent. I wanted to purchase a piece of art that…read morewas on the floor - for sale. When I attempted to make the purchase the associate said "that's on hold". There was absolutely no indication that the art was on hold - no tag and it was on the sale floor. I have no desire to purchase anything that is committed to anyone else BUT I have been told in the past that they do not hold items. DOUBLE STANDARDS I was told in the past, I had to pay for a table and chairs while I returned home to recheck measurements. I did pay for the merchandise and a "SOLD" tag was placed on it, while I was there. When I returned it was still on the sale floor but the "SOLD" tag was still in tact.

The absolute worst customer service. Yes the pieces are beautiful, but be prepared that once they…read morehave your money they have little to no care in you as a customer. We waited month for our furniture and our nearly $1,000 dresser arrived defective. We've then spent months waiting for a replacement with little to no communication on updates. Buy your furniture elsewhere.

While our sales representative was very nice. We spent well over $1000 on cushions alone. About 3…read moreweeks after we got them home. 2 of them started to rip in the stitching. They sent them off to just be restiched. They told us 2 weeks. Then in 2 weeks they said another 2 weeks. These cushions were on a covered screen in porch. They were not in the weather. They send all of there furniture elsewhere to be made, and that company is not looking good in my eyes. As a business owner. Customer service is key! I have had a bad experience!!! DO BETTER IF YOU ARE GOING TO CHARGE THISE PRICES!!!!

Always great customer service and superior quality products. You can be at peace with whatever you…read moredecide on. I purchased a grill 1 year ago and amazed by the sturdiness and how effortless it is to clean the high quality stainless steel grates. You may pay what may seam pricey but you (as I) will be exceptionally pleased.

Alex, at Elegant Furniture, treated my husband with respect and was great at helping us pick out…read morefurniture for our. He helped us to make great selections at a price that was great. And the selection you see on the floor is nothing compared.to the access of options they provide. Thanks Alex

Alex was awesome, educational, informative, patient, and delivered great customer service.read more

We've been up a couple of times to buy office furniture and this place is the best. They have great…read moreinventory, New and used, and excellent prices. The staff is amazing, I mean everyone we encountered was amazing and helpful and friendly. We highly recommended Phil. We even ran into the owner and he was so friendly and chatty. We will definitely be back to get a few more pieces we need and will recommend this place In the future.

Sophea made by buying experience amazing. She took her time, made great suggestions and even sent…read morepictures after I left on options to consider to complement my furniture. I will definitely return when I'm looking again! Mr. Woods

Quite the place for upscale selection but hold on to your wallet and bring your blood pressure…read moremeds... you'll need them! The style in here is fantastic and they say the floor switches out every weekend or so. In a day when you have to wait forever for furniture here you buy what you see. It is limited... don't end up liking something and thinking you'll get it next week... that most likely won't be the case. They have a lot to choose from. However some items are a bit WOW on the price side so be careful, you could fall in love with a $10,000 chair! The staff was not high pressure and they offer free in home consultation and design. Very nice place to get ideas, find those pieces you have been looking for and spend a mint!

Great store! Superb quality and variety. Highly recommend. Sandi is amazing at designread more

Danny was super helpful going thru our Emteck door hardware options. He even knew that the Lariet…read morelever was available on the Sandcast Rectangular backplate even though it wasn't on Emteck's own website! Since that is the one we liked best, he really added value. Come in and ask for Danny if you're in need of door hardware. Gorgeous showroom! PS - Masterpiece Lighting is really a misnomer... the name of this business should be Masterpiece Lighting & Architectural Hardware. I didn't know they even carried an extensive collection of door knobs and hardware until Emteck referred us to their showroom.

I recently had the pleasure to visit Masterpiece Lighting again. It had been over six years since I…read morehad been in the store and was pleasantly surprised to see that they had expanded into kitchen design and flooring. Too often people only take the time to review when they have a bad experience and I wanted to say something good about Phil and his team. I've been a customer of theirs for twenty years and they have always been very helpful and professional. A truly first class team from the way they started to now. Service and knowledge abound at Masterpiece lighting, they are the best in town hands down. Gabe

I am totally disappointed in this company's customer service. I purchased a Cosi massage recliner a…read morefew months ago. The chair was scheduled for delivery multiple times and did not arrive on time. It was delivered several weeks later as scheduled. Also, I was never notified of the rescheduled delivery. Initially, they were just a no-show the first few times . For my inconvenience, I was promised by the salesperson, Pierre, that I would receive a credit on my account. For the past few months I have been in constant contact with Pierre about the credit on my account that I was promised. Needless to say, today I found out the company is closing and Pierre no longer works there. I am terribly disappointed!

I ordered an IMG chair on Nov. 12, 2022. It was a custom order and would take 4-6 months to arrive…read more When I checked on my order 4 months later I was told that there was an error and the order had not been placed. Now it is 6 months since I ordered and after complaining I was told that it would be 4-6 MORE MONTHS before I would get it! That would be a YEAR and free use of my $3,000 in the meantime. Flashy showroom, poor service. Save yourself the pain and shop elsewhere. I have filed a complaint with the BBB and awaiting the results.