The best cabin I have ever stayed at in my life!! Such a great place for a family reunion. Tons of space. We loved everything about the house!! read more

I can't believe I almost forgot to write a review for these guys! We spent our spring break in 'Catch a Star' and it was rather great. Last time we came to the area we rented from another company (that company isn't around anymore) and that particular cabin had some 'issues' which almost derailed our vacation. That's the risk you take when you rent one of these charming cabins. You have to read the fine print (who even does that, though) and you'll find that if something goes wrong, sometimes it'll work in your favor but many times it won't; caveat emptor. Our last vacation was saved thanks to some diplomacy on my part, but the other rental company could've shrugged their shoulders and screwed me. The point I'm trying to make is that when we were making our reservation, I checked the reviews and called CabinsUSA to ask questions - I wanted to be sure there weren't any red-flags before I put down a deposit. Even then, before clicking [submit], I still had that sick feeling because I didn't want to relive our last rental experience. The check-in was painless - the line on a Saturday afternoon wasn't too bad. I witnessed one of their check-in personnel diffuse a reservation dispute for someone else - maybe the rate wasn't correct (I don't recall). When it was my turn, they found my reservation, they charged my card, and then they sent me on my way. We got to the cabin and it was *precisely* as advertised! The drive up the steep but short hill wasn't that bad - we unpacked and waited for the rest of the family and got on with the business of relaxing. The following afternoon, while we were shopping for groceries, we got a call from Kim @ CabinsUSA just to make sure everything was going well and urging us to call if we had any questions or concerns... that was nice. A couple of days later, I called to ask them to please service the hot-tub - the water had become a little murky. They came and serviced it while we were at Dollywood - the water was hot and crystal-clear when we came 'home'. So - basically, the whole experience with CabinsUSA was top-notch. I wouldn't hesitate to rent from them again. Also, I can't be sure if CabinsUSA has the biggest selection of cabins in the area, but they just might. If you follow them on facebook, they will sometimes post promo codes that will save you some $s when you do your reservation - that's what we did. read more

My name is Carla Feagins and we stayed and B&D Hideaway.First of all the cabin was hard to find. I was very disappointed with how the cabin looked when we went inside.The carpet was not clean there was stains everywhere.Also our internet did not work, this was a red flag because I have disable children that family was watching while I was on vacation.My family was not able to contact me..I feel that I should be given a partial refund.Also there were broken doors and the tub was real slippery. When you have older people you need to make they don't get hurt..I was so disappointed because the cabin was nothing like the internet stated. read more

This was the worst customer service we have ever had. It was our first time to Gatlinburg, so we had no idea were to stay but I would recommend using another cabin rental company all together . read more

We just returned from our stay at Lasting Impressions cabin, owned by Cabins USA. It is a decent cabin with an absolutely incredible view. Very private and quiet. However, the hot tub was broken, there was no telescope that was promised and the overall cleanliness & condition of the place was underwhelming. Very rough around the edges - you can tell it's been used a lot. There was a ton of garbage under the deck where it appeared people had thrown it off the deck rather than in a trash can. If the owners would pay closer attention to the details, this would be a very very lovely cabin to rent. read more

This was a great company to rent from. Had an issue with the cabin we rented they got us into a bigger and better cabin! For the price that we paid. We will definitely be using this company again! Reasonable prices as well. read more

we stayed from Nov 20 to 23, 2018...worse decision ever..first night we had to call 3 times! no tv..no internet...no hot water...sofa bed was unhinged and very noisy ...shower faucet came off...no hangers..no closet on the main room..etc etc....driveway is impossible to park ..very dangerous...will never use them again...our cabinet was Mountain Retreat #60...floors very very dirty.. bottom line...do not use them! read more

Stayed in two different cabins during my visit. One (Indoor Pool Lodge) is a large cabin we rented for our youth group. It was OK. Lots of damage to furniture and no wifi the entire visit. Management sent people out to fix the hot tub twice but finally got it going. The second cabin was a one bedroom for just my wife and I to celebrate our 20th anniversary! This one is MUCH nicer and in much better shape. My only real issue with Cabins USA was the experiences I had with the office. I called a few times to report problems with the large cabin and couldn't have been treated better. Great job and great customer service in a tough situation. When we checked out on Sunday I called to tell them and see if MAYBE our smaller cabin was ready. The lady I talked to immediately told me NO. It won't be ready until 3 pm. (She didn't even ask what cabin I was moving to!). I was shocked by the different tone I revived from this lady vs. the others over the weekend. So, I bit my lip and said OK. The wife and I spent the day around town and closer to check in time we visited the grocery store. We got to the cabin at 2:30 and I already had the code to get in after calling for it on the way over. Upon arriving the code didn't work so I called and the lady that answered said "check in isn't until 3 so that code won't work until then." I explained that I was at the cabin and knew it was ready and asked if she could give me a code that would let me in?" He answer was "no, check in is 3 and you can't get in before then. It's impossible". This really confused me! Why so hostile? I mean I've just dropped over $4,000 with your company and all I'm asking is to be let in 30 min early. And, really?!? It's impossible? I just couldn't buy that. I just said OK, thanks and hung up. I immediately called back, got a different person, told her the same thing I had told the previous lady and she promptly made it possible for me to get in! Cabins USA you have some very BRIGHT spots in your company and most of them are your people. I can't hold you accountable for destruction done to properties by rude and disrespectful guests and the fact that you tried hard to fix most of the issues made up for most of it. However, you have some DARK spots and they are a few employees that could care less about your company or your guests. I'd most likely give you a 4 star rating if it weren't for these few people. read more

Flawless check in and check out processes. Customer service was efficient, friendly and very accommodating. Our cabin, 50 Mile View, was more than we even expected. If we make it back to the Smokies, we will definitely use Cabins USA! read more

Checked into Smokey Mountain Memories rented from Cabins USA on July 1, 2021. Checked out July 6, 2021. There were 8 families traveling from north and south for at least 10 hours a piece. This was a 12 bedroom, 14 bath house with an indoor pool and 2 game rooms. This was supposed to be the ultimate family vacation. Upon arrival the house was filthy, the pool was cloudy with hairballs floating in it and NONE of the arcade games worked. The pool had no safety rail to enter and exit the pool (in our party, there were 5 kids, a pregnant woman and 3 people over 75) The tiles were extremely slippery (not pool tiles), the caulk all the way around the pool was split, the pool chairs were rusted and bent and there was no molding around the bottom wall with holes in the wall. The pool table was "leveled" with cardboard, the dartboard didn't work, only had 5 darts with no tips and the broken tips were lodged in the board, the Centipede game didn't have a ball on the joystick, the shuffleboard didn't have any sand. This was all upstairs. In the basement, the air hockey game had a totally broken off goal and the motor was blown, the golf game was completely fuzzy, the shooting game only had one working gun and tended to freeze, the driving game only had one working car so couldn't race against each other, the broken car had a missing screen, and the other arcade game froze on whatever game it was on.. None of the chairs in the theater room reclined, even the ones that were supposed to. In the kitchen, one of the ovens was duct taped shut and totally unusable. The four slice toaster was completely broken and the eating and cooking utensils were put away dirty. Not enough eating utensils for 18 people much less the 40+ it's supposed to sleep. Missing towel racks, missing toilet paper holders and broken toilet seats. Huge hole in side of upstairs bathtub where it looks like someone kicked it. Face off one of the dresser drawers with staples sticking out (my almost 2 yr old granddaughter found this). Multiple nails and screws found on the floor. Broken rocking chair outside. Cobwebs in corners and on lights. At least a dozen light bulbs burned out. No fitted sheets on one of the beds, just a top sheet folded over. Batteries missing in numerous remote controls and some didn't have the backing over where the batteries belonged. The one hot tub took two days to heat and the other hot tub blew a fuse within 30 seconds of someone getting in (this problem goes back two years if you look at the reviews, company repeatedly says it was fixed) both hot tubs had covers that folded into the deck making it almost impossible to enter and exit. Management company was called the first day and supposed to send out pool cleaner and housekeepers first thing the next morning. After noon the pool cleaner (maintenance man) came out and cleaned and shocked the pool (ph level was off). Said he would be back later in the day to fix some stuff. He did come back with another maintenance man and they fixed or replaced the towel holders, toilet paper holders, brought 2 new toasters, some plastic cooking utensils, new darts, batteries for dart game (electric score still didn't work) and remote controls, duct taped back of remote control and leveled the pool table with a piece of wood. Also, removed half the cover of the hot tub so we could get in and out and fixed the breaker. Now on day 3 and kids are finally able to get in the pool EXCEPT, the heat was never turned on. Maintenance came back out to turn on heater. He also promised to return to fix outdoor rocking chair, bring sand for shuffleboard and a brand new dart board. Never happened. We did attempt to get in the pool the fourth day, but was extremely slippery and with no safety rail, extremely dangerous(pictures of pool show a safety handle). Maids came on third day with a broom handle and towel they swished around .Minor things fixed. Major things not. We payed over $13,000 dollars for 5 nights. Totally unprofessional and inexcusable. Do NOT rent from this company!! read more

Love theses Cabins always clean and just easy to book and check In. I will be back very soon.

The Cabin we were staying in was for sale so the company did not care about the upkeep, nor the issues we were having. There was no wifi, the hot tub didn't work, unmowed lawn with trash and weeds, ice machine on fridge did not work. and hot water lasted about 20 mins(we had 6 people in the cabin), had a broken tv in one of the bedrooms. And there were cob webs on the insides of the windows. And each time we called "customer service" to report these problems we were told there was no supervisor available nor did they have any time frame of when anyone would be here to fix these issues. After calling numerous times throughout the day, after being told there were no supervisors in, miraculously a supervisor got on the phone. It was a horrible experience. They sent out a very wonderful maint. man who was so nice and friendly and he fixed most of the issues except the wifi(so we were unable to use fire sticks or any streaming devices) and broken tv. They gave us a 70 dollar refund and 20% off our next stay but we will not be staying again. Good luck staying at any of their cabins. I highly suggest making sure the cabin you are staying in is not for sale before going. read more

We rented at Bear Creek Retreat - Cabin #3 "On the Creek". Sept 8-12. Run don't walk from this rental company!!!! The cabin itself is OK if you are only spending a few- and we make the best of situations and tried to enjoy our family reunion/vacation. But - this cabin needs attention in the worst way~ We had children with us and the floors were so filthy we had to mop them ourselves! The mop was black! The hot tub is supposed to be drained and refill after each stay - a maintenance guy that came to the cabin on the 10th said "was that hot tub like that when you got here? Do you want me to drain it? It is unacceptable!" On the evening of the 10th it began to rain. My sister was staying in a very pretty bedroom off the loft. About 11 we head for bed. When she opened the bedroom door, there was water pouring from the ceiling and right into the middle of the bed, then running through the mattress and all over the floor. We got towels and called the emergency number. we received a message that our call was being transferred to a voicemail box that had not been set up - we went through every menu and called several times until about 2:00AM we gave up, moved people around and went to bed. It was difficult to sleep worrying about the water possibly soaking through to the bedroom underneath. The next morning the office calls - they saw we had called last night and wondered what we needed. we explained the situation and we were told someone would be right over to handle the problem. We waited and waited and waited - and finally left to take the kids out. We returned about 5:00PM - No one had been to the cabin! Called the office again and we were told someone would be right out - they had no idea of why no one was there during the day. A very nice man from maintenance arrives with sheets and a blanket - and we told him - It is way beyond wet sheets! The bedding was still wet and he was alone and since we were leaving the next morning he asked if he could come back after we were out. I told him that we were concerned about the cabins ceiling and floors and it was his decision - we did not own the property! We started reading reviews on this cabin and found that there were leaks reported in April - the maintenance guy came out and temporarily fixed it - but here's the thing - The ceiling and floor are wood - wood molds quickly - and the bedding was soaked completely through - and quickly develops mold and mildew. If they knew there was a leak in April - why would you not fix it and why continue to rent to unsuspecting vacationers????? Are they leaving this same bedding for the next renter? Is there mold in this cabin that we are unaware of? Pretty sure the answer is yes! Clearly there is a a general lack of concern for the renters and for the building that is being rented. I do not blame the maintenance person - these are things that need to be fixed by a contractor and if I owed this property and paid someone to manage it I would have a heart attack when I saw the lack of care! We plan to look up the property records and contact the owners! I would hate to see someone else get stuck in this cabin! Let me just list the issues: Obviously the roof leaks - Ceiling leaks in bedroom and leaking over the washer and dryer Filthy floors - did not looked like they had been mopped in months Moldy shower curtain liners Dirty hot tub -n had not been drained and the filter was filthy! Floor is sinking in the kitchen and buckling in the upstairs bedrooms Dryer vent needs repair and is venting into the cabin. read more

3 out of 4 time we stayed we cant get into our cabin.. Now sitting in the car i figured i would comment on there reviews.. I own a company also and this is no way to run a company.. Check in is 4pm.. Lets spend 349.00 a night and cant get into your cabin untill the cleaners are done.. This is are last stay with cabins usa.. Very unprofessional .. And our neighbor is waiting also.. Nothing like driving for 6 hrs with a car full of kids and cant even get in... THATS ALL THANKS read more

I had the opportunity to stay in Panorama.. it was wonderful!! The cabin's kitchen was fully stocked with everything you needed and the bathrooms were immaculate!! Even tho it rained the entire time, my boyfriend and I didn't mind. We sat on the patio and listened to the rain. We will most definitely be coming back...real soon!! Planning a family trip now!! read more

We recently stayed at Cherokee Hilltop and fell in love with the cabin. The views were breathtaking and the cabin was full of amenities for our family. For once the pictures online matched the actual product perfectly! Check in and check out were a breeze!! read more

My boyfriend and I rented the cabin "where the magic happens" for a "relaxing" weekend. It was far from that. The check in went smoothly and we received a packet containing information on how to get there and such. But it was step by step instructions and not a physical address. It took us down some back roads that were not well maintained and were very curvy and very easy to get lost on - which we did. We finally found our way there and when we walked in to the cabin it was tiny and so cramped that we had to move around each other - we are both very fit. Not what was pictured or anything. The sheets on the bed reeked of cigarettes - we don't smoke. the knob on the shower was broken and would come off if we weren't careful and the drain stopper was just laying in the shower. There was a filthy bar of soap left with dirt and hair. The heat wouldn't work properly and the first night we froze they had it turned down to 58. The freezer had food stains all in it. The vents had so much hair, dust, and dirt that the heat hardly came through and it was blowing all the filth everywhere. The hot tub on the deck was dirty. It had a thick layer of grime on it. After all this complaining I would like to say that my boyfriend and I are pretty laid back people and hardly ever complain about things, but it was to the point that we were gonna pack up and leave. We felt nasty the whole time. We will never stay here again and would definitely advise our friends and family not to either. Also, we called the check in desk and the lady on the phone was a complete B****. read more

Just a warning to anyone going to Gatlinburg anytime soon. https://www.facebook.com/cabinsusa/ I wish I could share the glowing reviews and comments of the others who have posted on their page, but unfortunately I did not have a good experience with Cabins USA or the cabin we rented from them. We were in the Indoor Pool Lodge in Black Bear Ridge outside of Pigeon Forge. The cabin photos and descriptions were perfect for what we wanted to celebrate my husband's 50th birthday when I booked it in February! 2 hot tubs, a huge in ground indoor pool, 8 bedrooms with king and queen size beds, a theater room, wifi, washer and dryer, and furnishings fit for a king! It was a bit pricey, but seemed worth it! The problems began after I booked the cabin. I only received 1 email - a receipt for the deposit I put down. When I tried to call (repeatedly) for information, I was either transferred to voicemail or a fax machine. I tried the online chat and twice got an immediate auto response then nothing at all once and the second time had someone respond only to "disappear" while I patiently waited for half an hour before giving up. I did finally speak to someone several days later after numerous attempts and convinced myself that my difficulties were a fluke and continued to plan the big trip. Fast forward to August 17, 2016 when we and our guests began to arrive from 3 different states in several different waves. I checked in at the office in Pigeon Forge. The girls behind the counter were reasonably friendly and gave me my cabin info with door codes and wifi name and password. They had me sign the paperwork, gave me my receipt and sent me on my way stating that the cleaning crew should be done by the time we got to the cabin. When we got there, a maintenance man said he had to run in and look for something the cleaning people had left. As we entered the main floor of the cabin, we noticed that the pictures on the site were obviously from when the place and its furniture were brand new. EVERYTHING was worn and beat up. Gouges and a huge dent in the floor. Furniture that was ready to be sent to Goodwill. The cabin had obviously not been well maintained or updated ever. When we went to look at the hot tub on the main level, it was missing. The maintenance man told us there was one on the pool deck but it was broken. Had been for weeks. Funny, I wasn't informed of that! We went to the pool level and found the pool was green and so cloudy that despite the fact that it was only 3-4 ft deep you couldn't see the bottom. And this was just the beginning. Five minutes of walking around barefoot inside left our feet pitch black and my sinking feeling about our stay growing. In the next 3 days, we discovered MANY other problems, only a few of which were repaired. There were broken ceiling fans (repaired),holes in the walls that we could see outside through, broken furniture, a broken arcade game, the wifi router was missing and they refused to replace it, the dryer was not working (it was fixed by another maintenance man who emptied the completely packed vent hose. Can you say major fire hazard?!), burnt carpet, and broken beds being held up by pieces of 1"x2"s! I took as many pictures as I could until I finally gave up trying to record all of the issues. We also only had 4 small trash cans outside in the "bear proof" enclosures. We had repairmen of one sort or another at our cabin almost daily. They were all very nice and helped as much as they could, but they couldn't rebuild or refurnish the cabin or refund my money.When I finally got ahold of one of the managers (Eric) he offered little in help and even less in compensation. He did not return a call as he had promised to address the issue with the wifi and when I spoke to him after we left, I was informed that the amenities that are listed on their website are not promised, only suggestions of what you might have when you check in!!! All I can say is buyer BEWARE! And even if you have 20 people staying in one cabin, and even if you have staff at your cabin daily, you need to call for trash pick up! They're just way too busy to get to it! read more

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This was one of the worst experiences of my whole life. Terrible customer service and support. I wouldn't recommend this to anyone.

I was not dissatisfied with the views and the amazing costumer service. But what really blew me off was the fact that this place has a serious bug problem. I hate bugs and i'm pretty sure half of the world does too. I was watching TV when I went into my bedroom and I saw two big ass bugs. One on the hot tub , and the bed. Please fix this. Update: Dear Cabins USA, ( staying in the smoky mountains cabin ) Something new has occurred, my friend was on her bed preparing to sleep when she felt something go in her EAR. Once she looks she pulls out a ladybug. INSIDE OF HER EAR. If she could have been sleeping it would have done some great damage. Get your shit together, Smoky Mountain. I understand that we are in a environment where we see lots of this outside. But we should definitely not have to see this inside our cabin, or our ears. Also the hygiene of this place is not to my desire. sheets are stained, floor is dusty, the jacuzzi made completely NO effort to work, so to say there's very little to none hot water, and bathrooms are smelly. If i am paying to stay here i would like to be comfortable and not disgusted. read more

Stayed with cabins USA never again the staff at front desk was rude need to be retrained papers I was given said check in at 3 but it wasn't. The cabin was not clean the curtains in living room were all ripped the couch pillows were dirty and torn and. table cloth had food on it . There was bag of sheets on fireplace was a no smoking cabin yet on enclosed porch with hot tub were ash trays and it smelled of smoke. And someone rearranged the furniture and the it was just to crowded now.No one from office called to see how are stay was and we were there 13 days!!! This cabin in past was with Auntie Belhams we always rented it for our visit but now that it's went to cabins USA we will not stay there with this company! read more

Cabins USA is a great company to work with. They've been managing our cabin since we bought it and we have always found them to be very tentative to our needs as owners. Andrea is an absolute pleasure to work with, and she makes the ownership side a breeze read more

Cabin was a nice looking cabin,but very poorly maintained. When you think of taking time in the mountains, you think of a little time away from people. Mountain Sunrise but sign says Above the Clouds We're stacked in so tight, you could shake hands through the windows and straight up line so a leisure walk was impossible. The carpet was well used and dirty and the fireplace was not working and wasn't even an open fire. The kitchen didn't have enough cooking stuff and ice make was broke. Pictures on the ad are all in wideangle and are deseptive. Rooms were small and beds were old and in poor condition. Had to set up a stool beside the bed to put cpap equiptment cause no room for night stands. We had to put a pillow behind the headboard to keep it from banging on the wall when we even sit on the bed. There were dead and half dead flies all along the wallboards and roaches in the bathroom, kitchen and bedroom. My husband kill on on my pillow. When we called, the handyman came with a can of raid and spayed. He sprayed under the sink in the bathroom, where the towel and wash clothes were stored. One dead roach traveled back to Texas with us. When we called the office for towel service, they said we had to drive into town to exchange towel and we were told we had a wash washing and could wash them ourselves. I didn't go on a resort to do laundry. The other cabins we stayed at furnished as many towels as we needed. We had 7 females and they need more towels than just one. The vents needed vacuuming out and clothes tags from previous attendents were on the top of the cabinet in one on the rooms. I don't usually give reviews, but I needed to give out warning. read more

Not a good experience! Fireplace a joke! Fake logs with a red sticker! Sofas were nasty and the sleeper sofa not at all comfortable! Back porch needs staining! Water pump went out the morning we were leaving and no offer was made as to what can we do to help? The cabin "I don't want 2 leave" is not recommended by me for sure. I couldn't wait to leave! The heat was cooler air but we didn't freeze! read more

we just came back from a cabin named At trails end. it was amazing, the blender was broken but good thing i brought mine ;) everything else was good. The only reason i didnt give 5 stars, was the housekeeper, trust me i do understand i should have been out of the cabin by 11, but she was rude and rushing us to leave the cabin, she even made it clear that i screwed her schedule and that we had to leave the cabin immediately, I said that i was really sorry but we have a 3 months old baby with us and she just made us slow. she leave without said anything. then i called the customer service and they where cool and nice that we left at 11:45. Again i understand the rules and i know the housekeeping job its hard, im a housekeeper, but she should have been more polite and understanding read more

Stayed there for Christmas with 15 children and adults. Plenty for the kids to do with the game room in the lower level. Well amenitied kitchen. Swimming pool was well maintained and warm. Pidgeon Forge is a little bit touristy but we had great prices on a 3D viewing of Star Wars. We would come back. read more

We have rented cabins from cabinsusa.com for years and always had a great experience. Our most recent rental makes me wonder if administration has changed. In a nutshell, here is what happened. We pulled up to the cabin and on the property there was a young suspicious man grabbing himself and leaning the against the sign. Across the street was about 6 others, so it wasn't a very positive first impression. I know they can't control certain things, but when we got in the home the alarm was broken and every door had a dead bolt lock. With small children, we called and asked for another cabin or for them to fix the alarm. They didn't have the means to fix the alarm and wouldn't fully refund our money (BTW - make sure to now add your coupon code at checkout on their site OR they won't honor it - we found this out the hard way as well.) So as a family, we decided to stay. The cabin was nice in appearance, but there were problems we wouldn't expect from Cabins USA. The pool table was broken. The side pocket was duct taped and it wouldn't hold the pool balls. The mini arcade wasn't well maintained. The joystick had a mind of its own. The hot tub on the second floor leaked through the floor and into the kitchen below. The maintenance guy said it "was normal" for tongue and groove ceilings to leak water into the kitchen. (It was quite a lot of water.) The last night, the cabin was making all kinds of noises like animals in the attic. Our kids were scared so we all bunked in the same bed the last night. I typically don't leave reviews, but I was very disappointed in Cabins USA so my wife and I will probably break the trend this year and look elsewhere for a cabin rental. I think in the end, the worse part was the manager's lack of concern for making sure we were satisfied with our rental... well that and the crazy sounds from the attic and the water pouring from the second floor. read more

This is regarding the stay on 10/03 - 10/05. We stayed in Bears Den. Its very unfortunate to say that our stay in Cabins USA was very unpleasant. We encountered a lot of issues that were unexpected. - We reached the cabin at 3 PM and we learned that the cabin was not fully cleaned. There were no blankets, Bed covers and pillows. This is completely unacceptable. These bare minimum requirements were also not full-filled. We called the office about this issue and this was addressed by 8 30 PM. What a quick turn around time, I must say. - Second, The grill didn't have adequate gas. The gas got over in between our grill. I must say, adding insult to injury. We had to take all the pain to transfer all the food to the oven. - List doesn't end, The couches, sofas were all lying on the ground with cushions dismantled. The kitchen was unclean with dirt all over the kitchen. Though it was cleaned later. - The cooktop was not 100% functional. The top front right was not at all working. We went for a merry making vacation but it didn't turn to be a pleasant one. Hope your management takes care of the customers well. We are paying the rent 100% in advance assuming we would get best possible service. More than money, we come for an experience and piece of mind. But this was not the case for us. read more

One of the showers didn't work, the dishes were in the cabinet dirty, there were not enough supplies to last more than half of our trip, and the propane tank was empty so that we could not grill our dinner as planned. We called them twice within 2 hours and they said they were on their way and never showed up. read more

Our cabin was ok. It was clean. All furnishings were old and worn. Weird large tub in living room as well as hot tub outside 5 feet from tub. Ancient TV with lousy choice of channels. Service was not very responsive ( 4 calls in 24 hours not returned) when we had WiFi issues and many lightbulbs needed replacing. Bathroom sink didn't drain and fan was broken. The Cabin is named "Mountain Retreat".. only one bathroom .. needs some updating.. read more

Amanda at check in was very helpful and friendly. She gave us some advice on what to do in the area. Our cabin was immaculate on the inside, and we were quite happy with that. Unfortunately there was no fire pit as advertised so that was a bummer. However, neighbors had been spreading compost/manure in the area anyway so it made the patio unpleasant to be on anyhow. I brought this to the attention to the otherwise inattentive girl at the counter when we checked out. She said she would have her manager call when they got in. Management did their best to make things right, apologized for the inconvenience, and we look forward to our next visit. read more

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ABSOLUTELY THE WORST!!!!!!! Don't even think about it! CABINSUSA is the worst company! SAVE YOUR MONEY! I stayed in a cabin this past week for my HONEYMOON, we showed up after they gave us the worst written out directions (not that they didn't get us there, but there were shorter ways and an address would have sufficed). So upon arrival we walked inside and upstairs to the loft, first thing I saw... SEMEN on the bed skirts, are you kidding me?!? If the semen on the bed skirts weren't bad enough, next we found a feces like substance on the bathroom wall... and on the shower curtain. DISGUSTING. Among the semen and feces we discovered we also ran into many dead bugs and wasps, as well as human hair balls. AWFUL CUSTOMER SERVICE. When you call they don't have any sympathy and they don't do anything. They've already got your money, there's no way you're getting it back! They charge you $45 for a cleaning fee and leave you a note to clean up after yourself. Save yourself the hassle and find a local realtor that will find you log cabins in the area with much better customer service. CABINSUSA is the worst company! SAVE YOUR MONEY! read more

While staying in a Cabins USA cabin two years ago our cabin was "broken" into while we were out. No sign of forced entry and the door was even locked when we came back. Cabins USA didn't act concerned at all. Even the local P.D. said it was an employ. We will not use them again. read more

We just returned from a horrible family vacation due to this company. We will never return to this area based on this trip and we will be writing many reviews on various platforms on this company to warn people. There were 14 of us in four cars traveling from Texas to Gatlinburg. We reserved a specific cabin in January as we wanted to ensure we got the one we wanted for the week. We followed all directions and used the early online check in method and waited for the email with our code that was to be received within 24 hours of check in. It never came and the day of I called from the road to see if there was an issue. From the beginning you could tell there was some confusion and finally I was told the manager upgraded us to a bigger cabin due to a maintenance emergency. This wasn't great news to me as we had our hearts set on our original selection and finding out three hours before arrival was surprising. (Why didn't someone call to tell us this?) However the agent made it sound like we were being treated and my family all tried to find the positive in this news. When reviewing the website for the new cabin we began to get excited because it really did look like a treat. We were asked to do the online check in again since they couldn't find our records, despite me having an email confirmation. I did as asked and an hour later received a call saying there was bad news. Can you imagine the emotions at this point? The upgraded cabin now also has an emergency maintenance issue and they could either "put us in a smaller three bedroom cabin and maybe find some air mattresses" or refund our money. Now mind you we were a couple of hours away- more than 12 hours from home- 14 of us (6 small kids and I am 8 months pregnant). We booked and paid for a cabin in January. After it was clear they had nothing to offer (even an apology) I got upset and suggested they call their competitors and find us somewhere to stay. After stressing me and our family out for an hour they called to say they found a cabin with a competitor that could fit us all and would pay the $100 difference. The new cabin was nothing like what we reserved and was actually a danger due to the loft bedrooms for small kids so it was also a disaster from the start. We would never have booked or paid that much for this particular cabin but we were essentially homeless and had to take what was available. (We should have just got four hotel rooms for the week at this point, but after checking in we discovered we were now stuck with this new company.) There was finally an apology at the end but no efforts were made outside of this to make up for this disaster outside of cabins USA paying the $100 difference. That Monday I went to the office (wasting my precious vacation time) to speak to the general manager since she had not ever contacted us (it was her day off- surprising to me with a situation this big she didn't call from her cell or first thing that morning) and told her my feelings on this matter. (Also to settle a $50 overcharge they had done.) She listened but there was clearly nothing she felt she could do or would do to make amends. She gave an apology "but there was nothing she could do". She said she would call me "later" about the $50 and to let me know if she could figure out anything she could do. She never called. So again using my precious time I called her as we were leaving town and she blamed the cell outage in the area that occurred one day for a few hours but said she had my $50. (Voice mail could have been left or try me again the next day- there was ample time but I am sure she was hoping I would just forget the money.) I fought traffic to go into her office where she didn't even come out to greet me and again offered nothing to make up for this fiasco but the $50 refund for their overcharge from the start. No apologies again from the staff. I run a business and would never leave a customer under this type of stress. I would have had a solution from the start not some half attempt at a solution. I would have been apologetic from the start. The general manager should have called me personally. How about offering us dinner or a credit for something? It's absolutely ridiculous that I got one measly apology after I went looking for it- facing the general manager directly in person and that was all she did to make this situation right. (She stood behind the counter- no handshake- so unprofessional.) Horrible customer service. Knowing the maintenance issues were not their fault I understand their hands were tied but they could have tried harder to make it right and to make sure we were happy. From the beginning they were just ready to write us off. We rent cabins all over the U.S. and have never experienced something this awful. Just use one of their many competitors- save yourself the stress and heartache. read more

The Cabins I stay in are for the most part very nice as I only stay in the 5 star cabins anymore. However, Cabins USA customer service has declined greatly over the years. It's not that they're not nice, it's that they will tell you one thing and not honor what has been said. You can't trust what is being said on any given day. I spoke to Shawna management recently and she too told me something would be done about my concern and yet, it wasn't. When I called back a week later as she advised I do if the issue wasn't addressed within a few days, I was simply blown off. Told to wait several more weeks. Despite being told by management the issue would be resolved within that week. The lies at this point outweigh the issue. How am I suppose to trust doing business with you if you don't honor your word? I no longer do, so now after 15 years and 25 stays, I'm now in search of a new cabin company to do business with. read more

Scam. Go elsewhere. They never clean and there are tons of hidden charges. The price as advertised on their website was $129 and by the time we arrived it was $250 per night. Very dirty place and the last morning they locked us out. Lesson learned, never again. read more

We stayed in the cabin Panorama and had a great time. They game room was exactly what we expected and was the reason we chose this cabin. I only wish it had a better view of the mountains. They view is of the woods. If they are able to trim some trees back it would have been perfect. It was nice that this cabin is at the end of the road so it felt more secluded than the others. The cabin was clean and the small details like board games, DVDs and playing cards were a nice surprise. The pull out sofa wasn't the best but we didn't need it anyway. The kids slept on the bunk beds. We checked in at the office, traffic was insane so next time I will use the online check in. We will definitely use Cabins USA in the future. read more

hot tub didnt work. drove 1hr to go back to office. told us it wasn't gps friendly. gave us paper directions. hard to find. then employee checking the fridge told us he had the address... "not gps friendly" but he got there with gps. once u pay u should get the address bc you will have it regardless when you arrive they just lie to you... read more

So far I am not impressed. We planned a girls weekend at Ivey's Cove and we did an express checkin which is supposed to make the check in process easier but after doing so learned we would not be allowed to know the address of where we are staying until the night before check in. With serveral people coming in from different states and locations that makes it anything but express because we have some people leaving the day before we get the address and who knows if there is even a cabin we are all driving too. Could be a scam to get us to pay in full ahead of time. read more

We stayed at Bluff Haven cabin. Getting there in the dark was challenging and did not realize there would be such a steep incline to the driveway and to the cabin. The cabin was nice. Definitely not clean like you would think it would be for paying a cleaning fee. The shower curtain looked like it had mildew/mold on it and the dryer vent was filled with lint. Hot tub was nice but it too needed cleaning. Dishes were still in the dishwasher. Would look for a different location if we come back. Loved the area but very close neighbors and dogs. read more