I just got off the phone with Shay from Sparklight and I can say she did a STELLAR job and I…read morecouldn't be happier with my new rate and how professional Shay was in answering all my questions .... Unfortunately these past few years customer service has gone downhill in MANY businesses but every once in awhile you get GREAT service and it deserves to be recognized and acknowledged ... Job Well Done Shay !!!

These guys are scam artists and the service they provide is terrible. I've called numerous times…read moreregarding my subscription only to be told their computer system is down and they can't help me. They said I had to call them back later versus them calling me back when their computer system was back up. Horrible customer service and their monthly rates are the highest around. Good luck if you decide to use their internet service and watch your bank account since they want to dip into your account monthly for a virtually wasteful customer service who are not trained to provide any support. Also, their auto answering service only works occasionally so when it tells to to press a number for a particular service, it usually doesn't work. Pretty telling for a company that supposedly knows how to provide internet support for residential and commercial concerns.

I just went to her office here in Cottonwood on S. 6th Ave. and it appears they're only open one…read moreday a week on Wednesday due to staffing issues so yeah that could be a problem for a lot of people when you want to get things taken care of and you can't

This post is to reflect the new service offered in Payson AZ!!!…read more Every claim they made was a blatant lie. Speed was like dial up-yes; that bad. Was told that its because of the amount of devices we had connected. Most were connected through ethernet, and all but two devices were idle-not even being used. We were never given an account number. Sales Rep was terrible at following up calls and communication. They left the install half done, we are still waiting for them to pickup the equipment and remove the wires from our yard. Was told a manager would call us within 24 hours-that never even happened. Took over two hours to cancel service. They have you repeat all the issues to each person they transfer you to-this just engrains the dissatisfaction I experienced with every interaction and I will NEVER give them another chance. The modem failed the first night. NOTHING BUT PROBLEMS!!!!!! I'd avoid at ALL costs-you WILL REGRET giving them a chance. I didn't think a company could be that UNPROFESSIONAL!!!!!!

Service tech Titus King Solved our problem quickly, and explained to us what he was doing. With his…read moreexcellent knowledge and understanding of our system he was able to help us, when other service people were not able to. Our compliments to Sparklight for the excellent service this tech gave us. Bob Sitter and Brenda Mooney

Sparklight has gone downhill fast! I stood up a monitoring solution after I started having…read moreintermittent issues a few months ago....and this is the current state of their network. Not a good look when T-Mobile and Wecom are installing fiber across the town! The icing on the cake was calling in and getting someone that doesnt communicate well.......and literally being disconnected mid call because their service dropped again!

My laptop was possessed! The Tuff Techie team, properly…read morediagnosed the issue and corrected it. There was good communication between us. I would definitely recommend Tuff Techies. Thanks.

Very knowledgeable, friendly and the experience was stress free…read more Will definitely be hiring them again for future other related services. Thanks!

I had a much better experience with Alton, the tech who came out to see why I was being dropped by…read moremy internet. He spent 70 minutes here checking my connection out by my mailbox. The last tech, a year ago, either didn't go near that connection or spent little time there. Alton sent in an order for service at that "box". He said that I might lose connection until an Optimum truck fixes whatever needs repair at that location for my internet. Alton thoroughly explained everything. He also assisted me accessing my Firestick which hadn't worked since the prior tech guy replaced my modem Spring of 2025. Alton was professional, informative, respectful. I also want to repeat how much more helpful Vic was in the downtown office than my last two visits which involved the same gentleman who seldom looked at me and seemed bored with his job.

The staff at the office tried to help. Unfortunately the company is not set up for customer service…read moreand the only time you really contact the customer service department is when things go wrong. It's hard to fix things with this company but it's the only game in town so.... Good luck! Oh, and it's impossible to park by the store. You only can park in the apartment complex behind or next to the store. I found this very difficult but that's what the staff said is the parking for their store. Very confusing but nice you've been there once you now know. If only there were real competition in Flagstaff.