I give 5 stars because of a wonderful, caring young man named Kaeden who not only listened but actually followed through. Over one week period I spoke with several who were nice but accomplished nothing. Kaeden apologized for the horrible experience we were having and 6 hours later we are hooked up! If it weren't for Kaiden, one star would have been difficult to give!!! read more

This is what I can tell you about spark light customer service is horrendous technical people from Pakistan, India or wherever they come from All you get from them is sorry apologizing platitudes that's 90% of the conversation with no remedy to your situation. I ran my Roku box for over six months on my visible hotspot no problem so then I would get spark light. I have spent over 30 hours on the phone with their technical people billing on three different occasions I had eero representatives on three different calls to activate what paying for four hours after the first one within two days they disconnected the extra eight dollars a month for malware, protection, VPN password, etc. and when you talk to one of their representatives it's like they have idea what you're talking about. Now this is on three different occasions yesterday. The day before I had the fourth technician in the house for over six hours rep, replacing router and the eero Wi-Fi box. Well none of them other than setting it up for the basic on your tablet that you can new how to set up the extra protection, nor did the main office could turn on the extra . On the first four hours I finally blew my lid and said get somebody who can access everything and knows what the hell you're selling to customers. And got activated within a week they disconnected it and I had to go through that process again hours.. When I returned from Phoenix last week, my cable was all screwed up. This is why the guy had six hours replacing things. The first technician was a dumb been fired. second two were quality individuals. But neither knows nothing about how to push the button that activates the eero . So here I sit after over two months 30 hours on the phone total five days of my time wasted. I'm losing the will to live. So I advise anybody in the future buy your own.eero Wi-Fi box don't pay them. You can get one for about $130 and deal directly with. eero I have nothing but great praise for their technical expertise and their patience for customers. Because they can see weather, your extra security is activated or not protection I'm paying for or not. first it popped right up on my app that I downloaded. I have never in my life being somewhat of a technical person myself why would you employee horrendous uneducated idiots . They owe me I don't know how much money back I am over 70 I think I'll sue them for abuse of an elder which is a minimum 7 year term for Arizona. No exaggeration I think they have seriously reduced my life expectancy. The situation is the following know what you know what i you sell and have the expertise to fix it the first time and screw those call platitudes and apologizing 90% of the time without solving any friggin issue. As of 2 o'clock yesterday afternoon, 10 July the poor guy in South Africa was the.eero representative. It was 11 o'clock his time I said just go to bed hang up. Send me an email and so the spark light the representative from Pakistan or India committed to get back to me over 24 hours have gone by nothing. How can a company employ such incompetent? Individuals is the question. So I shall be purchasing my own Wi-Fi box to stop paying these morons and pay directly to.eero because these people they employee are competent, technical, educated, kind . And that is only substantiated by the fact that the first one from Boise and the second one from South Africa stuck with me holding two phones so they could talk directly to the spark light technical finally got through there thick skulls to get it working. This is not rocket science this is spark lights business every day. It is not a complicated situation. It's redundant every day which would make you think that why is this a damn issue. I would definitely suggest going another direction if you're in Prescott, Arizona. They dominate the market, but if you wanna put up with insane uneducated, morons, and waste days out of your life up to you. Signed disgruntled, driven insane individual read more

I spent 4 hours trying to get status of a work order today. Half a dozen times, the call was dropped. Then, when I did get through to a person, I was told dispatch would call me back. 3 hours later, no call. I started trying to call again. When I got a person on the phone, I was "transferred" to another department and left on hold for 45 minutes. Terrible service. read more

First off their internet is not as fast as advertised! Second! What is it with their offices staff! We came to return their modem and was very busy around 9:30 am , very long line with one office personnel. Had to leave wait was too long. Second time today was at 11:am and the office stall left us standing at the counter for over 15 minutes without saying a word to us after making eye contact! WHAT THE HELL! Don't let the 1 star fool you! I tried to leave them NONE!!! That says a lot on how they treat their customers!! read more

Terrible phone hours. Their service tanks when everyone gets online at 5-7. They charged me too much for too long. Goodbye! They haven't even upgraded their lines to fiber. Lame. read more

OMGGGG! I am new to the area and was HIGHLY recommended to Sparklight. I went into the office to pick up my equipment to find one person working. There were 5 people ahead of me and each person took about 10 minutes to be helped. I was there for over a 1/2 hour to PICK UP EQUIPMENT. This company has ZERO respect for anyone's time. When I got home, I realized how unacceptable this was and I took the equipment back unused, I ran into the same issue. They have 2 desks in the front office, but in their mind people can simply wait for one person to help them. Oh, and unapologetic for any of it... Apparently, they feel superior (lots of people recommend them) and don't need to work for anyone's hard earned money. If you can get T-Mobile get T-Mobile... If you can get ANY other Internet, do it. JUST TAKE A BIG PASS ON SPARKLIGHT! read more

Spark light is the worst company in Prescott. I already wrote One review and they told me to call in and I did and they helped me in no way. Bad customer service, bad connections, slow speeds, they will increase your rates massively. They told me to call them back and they in no way helped me. Stay away from this company at all costs! read more

The 5 STARS are for Nick ONLY, who installed our service - top notch, very professional and completed the work without any issues, plus made sure I am up and running before he left. NOW THE BAD: to get to customer service by phone or by chat online, well - That Is a Total Joke, can't get anyone to pickup, keeps routing from one bot to another, really hope that I do not need any help with my account - can only picture the frustration. PRO TIP: if you want someone to pickup, make sure you select the options for new service or product, they like picking that line up over the support lines ;) You're welcome! TIME WILL TELL: i did sign up for the 1gig plan, so far not too happy as it is around 300 at best, will go over all the equipment and settings again and will come back with an update. read more

Andrew and Griffin came out today and did an awesome job, courteous, professional, clean and knowledgeable. I have been having issues for a while, but now, fingers crossed it will be all good. I was very patient and glad I did not go with Dish or Youtube tv....Thank you Andrew and Griffin.... read more

We don't know why there is very poor "customer service"with sparklight. Also the citizens Prescott should have more than one, and more than two choices in the internet industry. Having only one provider in this area is called a monopoly. Competition in the marketplace is what we the citizens want and need. read more

Internet service is spotty at best, service is questionable, they can't schedule an appointment within a reasonable amount of time , you have to plan an entire day for a technician to come out to your house. It's Tuesday and because I work and can't be home till 3 o'clock on Wednesday I have to wait until Saturday for an appointment that's scheduled between 8 AM and 5 PM. Call me crazy but that's horse shit. read more

Dakota Koch, business Technition for Sparklight in Prescott, AZ, not only helped me with my problem but he called me at the site like I requested before he arrived and with a follow up. I needed a wire moved off a dead tree to the nearby pole. He was the only technician out of the 2 previous Sparklight techs and 4 from the electric company to tell me whose wire it was and who I needed to call. I was able to get it removed the same day after trying for the last 3 weeks. The tree needs to be removed and that wasn't going to happen without that wire gone because it's in a position to fall on my house. Thanks Dakota! read more

Service! After four years of excellent internet service we now have had little or no service in the last 2-3 weeks! It's is absolutely unacceptable. I've called numerous times & had a service man out & they determined it was not an issue in our house but outside. Our neighbor has had the same issue. Tech support is nice enough but you can never get any idea of what they are doing to fix the problem. Well today I decided to go with Starlink! I've waited long enough. read more

We want to commend our service installer Titus King for his excellent work and customer friendly demeaner. W Krizan Pine Lakes read more

After being overbilled $200 for six weeks of service that was supposed to be under an 'introductory offer' of $29.95 (which with tax is actually $35/mo), and still not being able to access my online account "Upgrade in Progress, Estimated Completion Time 7/13/2025" -- that was six weeks ago, I'm ready to go with another provider. I requested an escalation to speak to a supervisor, that they would 'call back' has not worked at all. They can't seem to solve a simple over-charging issue and correct my bill with either a credit or refund on the over-charge. Terrible customer service, useless bot chat, and disconnected staff, ugh! read more

Internet and TV work well. But landline and wifi calling (needed for my cell phone) are intermittent and unreliable. I have complained about them many times in 9 years only to have the complaint dismissed. Many of the website features don't function. Try getting outage information online. It's impossible. The on-hold phone system recommends going to the website to chat with an agent. But the "agent" turns out to be a worthless virtual assistant. I did find a way for the virtual assistant to send the chat to a real person, but that person/agent never appeared on the chat. What a colossal waste of time! If Sparklight's aim is to enrage its customers, they couldn't do a better job. What an awful company! read more

Terrible installation, rude workers. Would not recommend their service. There are so many other providers to get internet service from.

Sparklight internet is the worst. Cuts out constantly and when works it freezes. Neighbors have Starlink and love it. Can't wait to switch.

Internet provider without a working internet page. Couldn't pay bill because site was down for a day and a half. Spoke to customer service about paying the next day even though it would be late and they said it would be fine. Payed next day full amountand they still disconnected my service. They wanted a bunch of service charges and fee to start it up again even after I specify asked if this would happen and the representative told me they would flag my account so there wouldn't be disruption in my service. read more

I tried to change my service to a special offer they had.. so I don't have to pay 96.00 for just internet.. they keep charging me for the new service and the old service on top of it!!! Then I have to call and straighten it out for the tune of an hour of one! and again now they insist what I have is just a past due balance and you'll be caught up... for three months now. Last month they turned off my service and then realized it was their mistake now.. oh and so kind of them to reverse he 20. Fee! Like it was a gift to me! Now they are doing it agin... not happy with this company at all! read more

We recently switched to Sparklight TV, and we are pleased with the performance of the updated service. We commend the service technician Titus King who installed the new boxes for the WiFi TV signal and converted our units to be able to receive the programming that we have previously received by cable. Titus is very professional, knowledgeable and personable; he explained and demonstrated all of the changes involved in transitioning to Sparklight TV. We recommend Titus highly, and we will request him to provide any future service if needed. read more

horrible terrible awful internet service that never works it is literally always down who allows this service to exist? they need to get sued immediately. read more

set up auto pay. they never took the payments out. called to fix it. then they charged my card 3 separate times for over $400. called to get my refund, they stated they were fixing it. never did. so now I have to call them tomorrow since they have no one available on off hours to fix my account! I am cancelling services with them. this is absolutely unacceptable!!! read more

Sparklight is unreliable and very expensive. If you want to research an outage, they will tell you login and check. With no internet how would one do that. Service immediately downhill once the acquired from previous company Cableone read more

If I could do Zero stars I would. I guess since we are only able to get Sparklight where we live, they don't feel good internet is necessary. My husband and I both work from home and everything we do it online. So frustrating when we can never depend on a day of connection. Trying to enjoy a workout on iFIT today and this is what I get. read more

Sparklight - My screen while it's been buffering for 10 minutes. - Television Service Providers Near Me - Prescott, Arizona

Not even good service, they have dropped the ball at least 6 times over this past year...

April V. Business Manager What are you doing to fix all the problems going on with the company? My family and I will be moving to the area in the next 2 months and we noticed this company is the only one providing any service to our area. Seems like lots of complaints in all areas for this company not just complaints regarding service. Is there anything being done? do you guys have a plan in place to have better service or better communication? read more

There are charges for service I never ordered but I cannot talk to anyone on the phone. The office in Prescott is closed. All other offices and businesses are open but Sparklight claims things are worse with Covid so no open office. I have a charge of over $195 plus tax that I cannot get off my bill. I am going to send a registered letter to the Sparklight headquarters so they cannot deny that I tried to complain. They are also adding late fee. read more

REPLY: In reply, there is nothing you can do from our side. The outages are not from our equipment, such as the router/modem. The outages originate from and are caused by your system. read more

We started out with Dish network over 4 yrs ago and enjoyed good service. During a light rain we lost service. I was unable to get the Dish franchisee here despite several calls. After he stood me up I dumped them for the Roku device an all of of the sets. For the last several months my Sparklight internet provider has become very sketchy in the evenings. My neighbors have the same problems although the employee at the Sparklight office denies any problems. We text each other when it fails at around 8pm nightly. I would not recommend them at all. They were quite dismissive when I went to the office. read more

Sparklight, which took over from Cable One, is a trash company that regards customer service as unneeded. Resources go only to getting new customers. If they didn't hold a monopoly in my area with my only other option being Century Link, a company that disconnected my lifeline while fooling with the phone lines, I would not be doing business with them at all. They have had continuous outages and crashes, and their network is as secure as a newborn mouse in a lion's den. I've had 5 rental modems from them in as many months because they can't get their equipment to work. I am expecting my 6th new modem come Wednesday. Didn't ask for one earlier because they had a system-wide crash that destroyed all the hard drives at their main office, and the tech said the modem probably wouldn't be connected until Wednesday. read more

My internet delivery system started shutting down for no obvious reason so I called Tech Support to find out why. After a short conversation to present the issue, the tech support agent scheduled an appointment for the next day to see if a new modem was needed or the current one could be fixed. The next day Titus King showed up in the scheduled period after notifying me he was on his way. I have 14 different pieces of equipment in my home that are dependent on the internet working. Titus quickly determined that although we had a good signal, the modem needed to be replaced with newer technology in order to operate multiple units at the same time. Withing an hour, Titus had replaced the new equipment, tested it, set up the account to see the system analysis, and verified all the equipment had been automatically reconnected to the wireless system and were working. Titus answered all my questions, made sure I understood how the monitoring system for the wireless system worked on my phone and helped me to verify any issues, Excellent service, personable and very knowledgeable technician and I am very happy with the result. Better speed on multiple units operating at the same time and major peace of mind that I won't have any failures due to the equipment in the reasonable future. Thank you Titus and Tech Support! I have been with CableOne and Sparklight for over 20 years and this is the best service so far. read more

I have switched over to Sparklite about a yr now, no problems.. if we did they were right there to fix the problem. I have them for internet and stream my TV. I had an issue with compromised credit card, thought I updated the new card, turns out it did not take, my service was disconnected. called today, customer service fixed it all and we are good to go. Thank you again for helpful service. read more

Hung on by Sean today as I requested paper billing for about the fourth time from them. Sparklight has shifted me to paperless billing for my business and I have requested paper billing for accounting payments. Sparklight can hassle you when you do not pay them since you never got the bill you requested but other than that they are about useless. Their service is ok at best as it often goes out. Sparklight is HORRIBLE so find another service if you can. read more

When it works, it's okay. Paying $80 for 300 mb download speed and although the speed will fluctuate up and down, the connection usually stays solid. Problem is, when it goes down, you can't contact anyone and you get to listen to a recording about the high volume of calls and it tells you to call back later. Then the system just hangs up which tends to make a bad situation worse. And which is why I rate the company with a generous 2 stars out of 5. When 5G wireless becomes readily available and reliable in my area, I'll switch and and pay for unlimited data and drop Sparklight entirely. read more

Omg. My home internet sucks. I purchased the gig plan and it's horrible I own Get-Fit Prescott and the internet sucks there too. Every month they come out to "fix" it. I do have to say though, customer service and the guy who always comes out are great. read more

Wi-Fi was fine, went out a few times but got it back on. Only pain is that the Prescott location has no drop off spot for people with full time jobs that can't make it during business hours. I had to keep my Wi-Fi modem for almost a month without even using it because there isn't a spare hour I have to drop off during their hours. Their hours are very slim! Be aware of that when canceling your service. read more

As the only High Speed Internet provider (100 Mbps or higher) in the area, there is little choice to run a business with anyone else. I have been waiting 2 weeks to upgrade my Internet service for my business. I am on my 3rd phone call over 2 days to try and get the service upgraded. The contract has been signed (2 weeks ago) and now multiple calls of sitting on hold, being transfered to one department to another, holding while someone reviews the notes on the account to find out what is going on, to transfer me to someone else. Yet, the service has still not been upgraded. While I am on hold, I a writting this review. During this time I get to listen to the propoganda on how Sparklight Business is here to help small businesses with high speed Internet and how they are here to make my life easier. No matter how many times I have to hear this message, it still is not true. They advertise providing managed Internet and Wi-Fi Services as a way to save you time and headaches. I can't imagine letting a business rely on Sparklight to manage the Internet and wireless for an office with Sparklight's poor service track record. Nearly an hour later, the account has supposedly been upgrade. Yet speed test show no improvement. It may tak another few hours to upgrade. Ugh. read more

CEO_SPARKLIGHT 3201 TOWER RD. PRESCOTT,AZ. 86305 6/4/20 RE:ACCT @ 7810 N HIGHVIEW,PRESCOTT VALLEY,AZ. 856315 GREETINGS: Should there be an Olympic event for miserable service surely Sparklight would win the gold. For 6 years I have been trying to get adequate service from you with less than minimal results. Last month my phone quit, I called you many times. You ignored me. I recently called you about the fact that one of my TVs does not receive the cable service I pay you for. I spent an hour on the phone with one of your worthless reps who only gave excuses on why he would do zilch and finally hung up on me. You people are incredibly rude and entitled, while not fulfilling your obligations. I have filed suit to force you to fulfill our CONTRACT. i- I require reimbursement for services not received for both the phone and cable services. 2-Reimbursement of court costs. You are the perfect example of why monopolies are outlawed where possible. YH&OS Arthur L. Finn read more

I would give it a half star if it was an option. Sparklight sucks! I've lived here for less than 3 months and at least 50 times while watching a show, a "beep boop we have lost connection " sign comes up. Hulu and Netflix work fine and they require a WiFi signal, so it's not just the WiFi connection. Also, if I try to watch a show on Sparklight in my bedroom, it only gives me the option to record it or see the series info. I have called them to complain and try to get it fixed, but nothing they have done has helped at all. It is the worst cable tv company I've ever used. read more