Terribe service . I've been a customer for over 30 years . The service is worst than ever . They out source their tech service and its hard to understand their speech half the time . My cable goes in and out for months. Somtimes I can acces my DVR and some times I can't. I am tired of unplugging and plugging in my box to get it to work . good bye cablelvision hello fios . plus fios offered me a better deal . read more

Biggest scam in the world. Have been a paying customer for 5 years, moving out on the 31st and billing cycle starts 8 days before my move out. Policies do not allow shifts, and I am paying a whole month of overpriced, unreliable service for 8 days to be able to work from home before I move out. Use Verizon, starlink, Tmobile; I don't know just not optimum - they may similar policies but at least their services are better you don't lose internet or tv consistently. If cancelling wasn't a process in itself I would've done so long ago. On top of this - they have their hardworking staff pitch new services after outlining how wild their policies are. I started laughing. "our policies are horrible, our services are horrible, you are clearly unhappy and I can't do anything about it - but hey, are you interested in our $25/mo. Cell phone plan???" I cackled. Maybe the comedic relief gets people to bite. Overpriced, bad policy, not customer first at all, I would rather craft an antenna and use RF frequencies I pick up from my microwave before ever considering them again. Simply do better optimum corporate. After paying $11,000 over 5+ years for subpar services you just lost a customer for life over $120 because a policy would not allow to pro-rate a service that will likely be unavailable for 4 of the 8 days anyway read more

10/13/2025 this company is full of scammers they lie to you and continue giving you fake prices or fix for only one month and then again the bill goes up again retention department are really bad they lie straight in your face and promissed you everything but they dont send you any proof at all .. that's their tactic to fool you and lie to you i wish t read more

Cablevision is terrible!!! every time you speak to Customer Service they always give you the wrong answer. Your bill goes up every single month for some reason they are terrible. I definitely will be switching my service within a month or two I cannot stand them anymore. Horrible, horrible horrible. Nobody gives a crap. when you a question they tell you the wrong answer. They don't know what they're talking about. It's like they studied space. Horrible communication. I would never ever ever recommend Cablevision to anybody!!!! terrible terrible read more

No, this place is absolutely horrible. Their employees are rude as ever. They aren't helpful. The old location had much nicer people. These individuals are generally speaking very unprofessional and undertrained . They do not have a contact number so they shouldn't even be as rude as they are because they don't even pick up phones. Whose stressing y'all? While switching carriers to join altice (which I will be cancelling soon) the rep was being an jerk and finding every which way to stop the transaction. Which is why you don't let a service location do sales. These people could care less about a customers money. He gave no real information about carrier. Please be advised, if you do switch to altice, you have no phone insurance. You must have a certain unlocked phone. You'll never speak to a human on the phone. Their moblie customer sercice is like a bs help chat on your phone. Youll have to deal with optimum sales people who do not care for your business if you go in person. Cablevision fired a bunch a good employees and hired the top tier worst employees. I believe optimum must really not care to pay unemployment because these employees are legit rude and ruthless. Management won't say a thing on here because they obvious are horrible at picking employees. Check out the location in lindenhurst .. it could be less ghetto. read more

they are the worst!! I am a customer for over 30 years and I am now switching to verizon. they lie and rip you off with no one to help you. it's amazing how they don't care about long standing customers. very sad for a company to treat customers this way. stay away from Cablevision!! read more

Run. Go to verizon. Horrible customer service and support. No one cares and no one speaks English. it a mystery to speak to someone in their executive offices or customer complaints I wish there was a zero star read more

We continue to have major issues with internet speed and phone service. Despite paying for 300MPS, even being next to new router& modem just installed by optimum, speed is 45mps There has been no dial tone on our phone for months. Inbound calls come in. No outbound calls possible. Told its a wire problem in the house and that's it. No solution offered. Am I expected to hire some outside resource to investigate and fix? I hate posting negative things like this. I shouldn't have to. Optimum should take responsibility for its product. read more

I give optimum a zero. Constant outages. Had multiple appointments made with no shows and wrong techs sent to do a wire drop job . DONE WITH OPTIMUM. read more

We live out in the middle of long island. We are stuck with Altice because the town of brookhaven will not let a real company like verizon come in and add their services. This time it started on 6/13/2020. We have been having an issue with our Altice box. So we called to get it looked at. We also had questions about our $200 per month bill for channels we dont watch. The Optimum man showed up 2hrs late, it was pretty bad since he was to be here by 11am. The man checked out the system and made cable connection changes. In swapped out the Altice box with 2 others because the first one did not work right. He finally got the last box to work. Internet worked. We thought we were all good. That night we went to watch tv to find out we lost most of our channels and telephone. Called optimum and they could not get here till today, 6/14/2020. They gave us a window of 10hrs. Nice thing to do right? We sat around all day waiting for them to come. It is almost 230pm and they are finally coming. I think it is disgraceful that our lawmakers let a monopoly still continue in Suffolk county. HELP PLEASE!!!!!!!!!!!!!!! read more

I would give zero stars or negative stars if I could. Cablevision is awful. The reception is terrible. Cablevision reduces viewing choices and raises rates. Impossible to get Customer Service on the phone. They run from customer interaction. Beware of Cablevision bait and switch with programming. FIOS is so much better. Time to CANCEL TV Service. Cablevision is History. read more

Worst company ever do not waste your time it is not worth it, switch companies instead. My modem that I've been leasing for $10 a month stopped working, they sent a technician over, he said the modem was defective and he replaced it. On my next bill they gave me an $80 charge for a service call, they refused to give me the $80 credit even though the technician said there would be no charge and that the problem was with their leased equipment. I am still fighting with them getting nowhere, I am getting ready to switch to FiOS. PS all the phone calls now are being outsourced to people you do not understand, they are responding to you from the computer and they cannot do anything for you. They do not even transfer you to other departments and they do not even let you speak to supervisors. read more

THE MOST HORRENDOUS SERVICE ANYWHERE. The customer service employees are of no use. I had my service TEMPORARILY turned off during a long term stay in the hospital. My bill has always been paid for many many years. Now I'm being informed that my service was turned off for non payment. After being on the phone for an hour and half and speaking to 4! People I was hung up on. So now my only option is the New York State public service commission. Fighting optimum and cancer at the same time. read more

Horrible customer service. Have a problem with internet since beginning of January and still not fixed. Called presidents office and no response. Unfortunately looks like we will be changing carriers read more

I am so disappointed with the level If service I have received this week. From missed appointments to appointments where the tech sat in his truck for 2 hours and wrote notes that I denied service. What a crock. The techs on the phone are lovely but no help at all. "Thank you for being a loyal customer"! Change the script because your company can give a _hit. The tech who sat at the bottom of our complex shouldn't be paid for the day. The nerve to report he spoke to me. Called this am to confirm today's appointment. And how convenient the systems upgrading but we'll call you back. Well surprise no call. It's time to contact the BBB. So disgusted but no problem taking my money. My times important too! read more

I tried to contact customer service concerning my billing statement. i s/w a rep. That clearly needed more training. The worst part was. I caught him in a lie. I asked was this call being recorded for quality purposes. I decided that i would not stand by and allow someone to over charge me. I contacted the New Jersey Board of Public utilities and the Corporate Office and Headquarters. read more

It took a total of 62 yes 62 calls and 5 wrong technicians to install my internet and cable. I have been a customer for over 20 years. I moved to a new area in Brooklyn. I made arrangements to have the service installed 2 weeks prior to moving. I am a nurse working from home with cancer patients. For 9 days I couldn't get to my patients to order life saving medications. So I had to give up my patients. I lost 9 days pay. I didn't mention the stress this caused me. Also paying rent for 2 apartments because Optimum had me waiting from 8am to 8pm. I'm very disappointed with Optimum. I will no longer recommend this company to anyone. On the 10th day one technician came out and installed the service. Optimum took 54 dollars off my bill. After causing me to lose over 3000 dollars in pay. read more

I have left over 50 messages at the corporate office between yesterday and today. On the keypad I opted for company directory, as no one picks up for customer service. I spelled the name Smith and Cox and was able to leave messages for each name in the system. Not one person in the corporate office has chosen to return my call. I left the message that I was calling for my elderly parents who have been without ALL OF THEIR SERVICES SINCE AUGUST 4, 2020! My parents have had two appointments so far and both have been a NO SHOW. I AM FILING A COMPLAINT WITH THE FCC. Federal Communications Commission 445 12th Street SW, Washington, DC 20554 Phone: 1-888-225-5322 TTY: 1-888-835-5322 ASL Video Call: 1-844-432-2275 ASL Video Call: Web Fax: 1-866-418-0232 Contact Us EVERY PERSON ON LONG ISLAND WHO HAS HAD THIS EXPERIENCE SHOULD DO THE SAME!! ENOUGH OPTIMUM! read more

July 11, 2020 Brian G. Sweeney President Optimum 1111 Stewart Avenue Bethpage, New York 11714-3581 Dear Mr. Sweeney: While this is no exaggeration, I have been a loyal customer for over 40 years, you can look it up. However on the morning of Friday, July 10, 2020 I turned on my TV and was denied a station that was available to me for many years. The screen stated, "Alert not authorized." ERR-25. It was station 268, NHL Hockey. I closed my TV, waited a minute or so, put my TV back on and saw the same message. I tried calling at 7:30 AM, and after receiving prompt after prompt, lasting 7 minutes, I was told the office was closed. I repeated the scenario at 12:30PM and after receiving prompt after prompt waited on the phone for exactly 48 minutes before hanging up and realizing that Optimum does not want to speak to me or any of their customers. Trying to reach a live person is absolutely impossible. It's plain and simple, customers are discouraged from speaking to service representatives. We are billed exceeding high amounts of money for services with no consideration to customer's needs. PAIN and simple. Eventually I spoke with a representative after another long phone experience who advised me that our area was experiencing difficulties with certain channels. Sounded fishy! If this was so, why wasn't this message on phone prompts explaining that there were area problems? On Saturday, my son Todd, got involved and was told that a technician would come to my house since nothing can be done remotely, thusly, insinuating we were lied to about area blackouts! As previously mentioned, I've been a customer for over 40 years and have never considered using another cable company. However, now that has changed. I will now consider other companies that will hopefully provide me with the services I expect. Please be advised Mr. Sweeney, Optimum needs satisfied customers. Unsatisfied customers do not need Optimum. Very truly yours, Joseph J. Messina read more

Unrelenting, unmitigated, deeply insulting, incompetent and probably criminally negligent customer support. No one will do anything more than send an escalation ticket to the wrong department, drop the call and never, EVER, call you back. No one cares at Altice. First chance I get I will cut this cord. I've been waiting for 14 days now for a call back to solve my problem with email. Still waiting. One tech actually told me that email was only a bonus feature and that they don't really support it. But they still bill me for internet service, don't they? So sick of Altice. read more

I gave a one because I had to leave something., in order to leave a review what happened to channel 48 you changed it to WRNNH it's a either Japanese or Chinese news station. Who in Ocean County, New Jersey needs it. Your service is terrible, it constantly freezes and pixels. We are stuck with it,as there are no other cable companies in the area for a basic package I'm paying over $ 200 you just keep raising it. When I called and complained that they raised it to $ 226 it went back to the $200 I had been paying, but now it says in blue letters promotional deal. Your customer service people are rude and do not have answers. You are a MONOPOLY and we the public are being held hostage I'm a senior citizen on a fixed budget. Ocean County in New Jersey has the largest Senior Residents. read more

If I could leave negative stars I would. Recently I went to the Port Jefferson store to return a box that wasn't working properly. The customer service person offered to sell me a Apple TV box. I purchased the box and in order to get the cable tv channels I had to download the Altice One app which I did. After downloading the app it worked for 1 day. The next day I called customer service which is located in a 3rd world country. All they do is read from a script they can't troubleshoot or think for themselves. I had a technician come to my home he also did not speak English very well. He could not figure out what the issue was so he called another technician. He spoke to the other technician in is native language. For all I know he could be saying this is a good house to rob. It is very rude to come into a someone's home and speak another language. The end of the story is I cancelled my tv and phone services. I would've cancelled my internet as well but Brookhaven allows a monopoly to exist in it's town. I can't get Verizon. Keep up the good work Brian G. Sweeney read more

Lies, lies and more lies. Internet Service was never at the speed we paid for even before the storm. Now for three weeks TV drops signal or is so pixelated you ca't watch. The whole neighborhood is experiencing same issues. When you call then they run you through a series of hoops ,rebooting, resetting, sending new signals. Eventually they say it's a known outage they are working. Customer service is clueless and don't bother using on-line chat, thats 70 minutes I'll never get back. read more

As loyal Cablevision customers we got no loyalty in return. We asked them to downgrade our TV service to save us money on items we don't use and told us if we did our bill would go up. The customer service agents are clueless and one will tell you one thing and another will tell you something totally different. If you are condsidering Optimum Cablevision I would advise not to. read more

Worst service provider I've ever dealt with for a provider in my 30+ years! STAY AWAY IF YOU CAN CHOOSE TO!!!!3 months not fixed my service and lead to being ignored and hung up on after talking for over 1 hr and 3 months of requesting fixes. Had several hours of trouble shooting and equipment replaced etc. to find a pixelated problem with wires to home after 12/26 Shaquille came to start troubleshooting again. Was told to call to schedule the line man and customer service Shantel refused stating they closed my ticket again and she's not able to let me speak to supervisor and not able to credit more than 2 weeks service for not having it work. Every agent says different things and making us start over when they clearly see all the notes in system!!!!EPIC FAILURE and then hung up on by customer service! Refusing to respond to my request. read more

They are terrible. Optimum doesn't know I've been without service for over 2 weeks because of lines cut even though me, my neighbors and my friends have called a thousand times making complaints. they refuse to acknowledge my issues. reading scripts that seem like they are empathetic. do not have enough service techs to fix the problems or the techs are trained to fix problems. cancelling my contract because they are terrible. read more

Be sure to get the Employee ID code. It should be 3 letters in their notes. They can give you their first name only and no call back numbers. All calls are recorded. Also call different locations if one office will not help you. Complaints can be sent to the following addresses Complain Officers 1-800-624-0331 Office of Cable Television, 44 South Clinton Avenue, 2nd Floor, P.O. Box 350, Trenton, NJ 08625 6 Corporate Center Drive Melville, NY 11747 optimum.net/emailus Executive Contacts Primary Contact Lisa Anselmo Senior Vice President, Communications 1111 Stewart Avenue Bethpage, N.Y. 11714 Lisa.Anselmo@alticeusa.com Secondary Contact Pragash Pillai Executive Vice President, Operations 1111 Stewart Avenue Bethpage, N.Y. 11714 (516) 803-2784 pragash.pillai@alticeusa.com Chief Executive Charles F. Stewart Co-President & Chief Financial Officer 1111 Stewart Avenue Bethpage, N.Y. 11714 charles.stewart@alticeusa.com read more

The following is a copy is a survey response I replied to with Optimum. 8/3/202 This is my second survey, my previous survey was on 7/1/2020 when I graded Optimum much higher than I will grade you today, and if I remember correctly that was not a great grade then. But I was hopeful then that my nightmare would soon be over. I have an ongoing issue from May 28, 2020. My remote stopped working and I called in May 29,2020 and was promised to have a new remote shipped to me in 7/10 days. Through a long list of errors to lengthy to go into here I finally received a new remote on 6/22/20 but unfortunately it was the wrong remote. When I spoke to Zack on 7/31/20 after numerous other contacts with Optimum on the phone, Optimum online chat and Facebook chat and in the Optimum store, he assured me that he could resolve all my issues and concerns that I was experiencing with Optimum. I explained my long list of disappointments and concerns with him, that I was without a remote since 5/27 and had to borrow one from a family member who has two set top boxes and who is anxious to get their remote back. That my wife had gone down to the Optimum store to trade in the wrong remote for the correct remote only to find out they were out of stock and that it had to be done by requesting one from Optimum online. That I had received a 14-dollar credit issued by Tanya but not the 20 dollar credit that was issued by Vladimir the following month. He put me on hold and returned with the suggestion that we reprogram the wrong remote, since they also did not have the correct remote in stock. I declined as the Altice 1 remote they sent does not have all the features of the ABC remote that stopped working. My set top box doesn't have voice recognition and so I would be without some of the features that the old remote had. He also informed me that he acknowledged the conversations that I had with Vladimir and Javier but what was in the notes as different from what they told me. This is what I was told, Vladimir issued me a 20-dollar credit. When it wasn't on my July bill I called 6/30/20 and Javier told me it would be on the next bill. It wasn't hence, my need to prolong an otherwise excruciating experience. Which I suppose I would have had to call again anyway as I still dont have a working remote of my own. I also wanted to bring to Optimums attention that since 6/23/20 when I started counting, the number of times I had to reboot my Wi-Fi to date is 10 times. I have security cameras and an AC' system that operate on Wi-Fi when it works and unfortunately not when it doesn't along with computers and of course Alexa. I plan to either call or send copies of both surveys to Corporate Optimum in hopes that someone who can actually do something does something. My frustration level is with Optimum is off the charts, how anyone can treat paying customers the way you have treated me is shameful. I plan to withhold payment until I get a response. When I spoke to Zack and he was unable to do anything for me, I requested to speak with a supervisor. Zack explained to me that one wasn't currently available but told me that in 1/2 hours I could expect a call back from a supervisor. Within the minute or so that he read from his script and asked if there was anything else he could do for me, and I told him there was, just make sure I get that call back the time went to 3/4 hours for a call back. I also requested corporate's phone number and he told me he didnt have that information. That was Friday 7/31/20 at approx. 2 PM, its Monday 8/3/20 approx. 12PM and no call back. I was much more understanding in late May early June with all that was going on I tried my best to give Optimum the benefit of the doubt, but this is beyond ridiculous. Even with all that was going on it should not have taken almost a month to ship the wrong remote and by now well over two months and I am still without a remote. I also feel I was lied to by both Vladimir and Javier. Not that 20 dollars would have made this worthwhile, the many hours I have spent along with the time I was without a remote and advised to use the app with is barely better then nothing, before I was able to borrow one was torturous. A very disgruntled subscriber, James Mahoney read more

Optimum has the worst customer lack of service. I intend to contact an attorney to discuss a class action suit based on the emotional abuse and calculated failure to provide services as promised. Hoping some will join in. read more

Hi Cablevision or Optimum, I was a Optimum member for 20+ years. I found that you have herendous customer service since day 1, I was hacked 2x, it's still trying to get resolved, you double charged me and then after I had paid everything I owed you, you send me another bill. Your employees manipulated me so they don't have to take the blame for all of the mistakes they have made over the years. I have a big mouth and even after I wrote you a letter, it was ignored. Shame on you! I cut the service because of your incompetence & let everyone I know how you treated me as a customer. I'm still owed a refund!!! read more

Have not had service for 3 days. They are not honoring promotion they gave us in May ro get our business. Tech lied today 7/22 to his dispatcher that service was restored when it was not. Will now not get service till Monday. Do not be an idiot and deal with these people. They are not good people and they do not provived customer service!!!!!! read more

Why do I have to reboot my cable boxes first thing in the morning. Also, why do I not have access to my DVR (whether recording or watching recorded programs) after 8PM and will always get the " Unable to display this information (ise 800) " . This only happens after 8PM after service technicians no longer service the community --how coincidental !! All your telephone reps will say that they will schedule a technician to come out and I have to explain to these unknowing people that the TV is fine all day and therefore I would be subject to an $80 service fee---because it only happens at night !! Only an idiot would not figure out that you are cutting power after 8PM , I am paying for 24 hour service and only getting 16 hours television service in return !! So, will it be okay if I pay only a portion of my bill next month based on what I have received !! read more

The worst ISP ever in the US. Ever since Altice took over, the quality of everything is on a downward slide. Its frustrating that there is no real alternative in Piscataway, NJ. They sweet talked me into switching to their fiber service and then I slapped me with a gateway that wont let me turn off their network management capabilities like DHCP. Absolutely terrible response when I asked them to get my cable back. They want me to disconnect, wait 30 days and then request cable connection. They wont let me have the service at my address even if I am willing to pay for a second service. They have tech support who are more into reading a scripted response to you than really helping you out. The day starlink or other player come into this market, I will ditch these crappy service. read more

Absolute worst company on earth. You can never get a human and when you do they are all clueless and barely speak proper English. None of the customer service reps have any knowledge on the actual products and services. I have been without cable/internet for the past 5 days and the technician came to "fix" it, left without following through and I still have no internet and cable connection issues. What the fuck is this company seriously??? They overcharge for the worst service on earth and I cannot wait to cancel and go with literally any other company because their service is that horrible and that frustrating. When you finally get a human on the phone, who doesn't know anything 100% of the time, you have to BEG for a supervisor who is never available and literally never calls you back. This company should burn to the ground. read more

No I do not recommend Cablevision. We do want to switch I don't know what to since they have control of our telephone numbers and if we switch to another service they have claimed in the past we cannot keep our landline phone numbers. I never use their optimum online email addresses and we are overpaying for service. I was given a special package which was the silver package and included showtime at the time it was a special promotion and it was taken away from us two days ago without any warning. There's really very little I like on cable. Most of what I watch is on Netflix and prime and channel 13 and 21 cable is really deteriorating they offer very little for too much money. I had to call today and explain we had the service it was working fine we've had it for years not just six months but years the man on the other end of the phone bill and told us all know you only had it six months as a promo and that was not true that was a lie. I wanted to drop cable at that moment and asked about the basic plan but the basic plan is crap it's everything we want to avoid like QVC and other shopping channels and just a major stations that everybody can get and it was just awful stations it was nothing good. And so we had to pay extra to get showtime back! . read more

Optimum billed me for an extra month after I moved and physically dropped off all equipment because they might not be able to disconnect from the pole outside for awhile (that is not my problem!). Several calls to executive office and leadership went unanswered (after numerous calls to customer service). IT IS ON MY CREDIT REPORT NOW!!! NJ board of public utilities told me they have NUMEROUS complaint and this service is unregulated best to file a complaint @ https://www.nj.gov/bpu/assistance/complaint Leadership team contact info on internet: CEO: Dexter G. Goei CFO: Charles Fyfe Stewart COO: Abdelhakim Boubazine Executive Contacts Primary Contact Lisa Anselmo Senior Vice President, Communications 1111 Stewart Avenue Bethpage, N.Y. 11714 Secondary Contact Pragash Pillai Executive Vice President, Operations 1111 Stewart Avenue Bethpage, N.Y. 11714 (516) 803-2784 pragash.pillai@alticeusa... Chief Executive Charles F. Stewart Co-President & Chief Financial Officer 1111 Stewart Avenue Bethpage, N.Y. 11714 charles.stewart@alticeus... read more

This is a horrible company, all they do is overcharge and rip people off. Their service is inconsistent and unreliable. And they bill you until the end of the month if you cancel. Even though the is no contract. Consumer beware, stay away if you have a choice! PS costumer service is rude!!! read more

Since this business has been taken over by whatever the new name of the company is they suck they're not pleasant on the phone. I had appointment schedule for 2-6 and called to see approximate time at 445 pm was told to push 2 to be called back in 5 minutes and was called back .A young male answered and asked a few questions and then out me in hold for over 45 minutes They never showed up no call back . The Original person I spoke with was rude and obviously not educated In her job . She just kept telling me it cost 85 dollars for someone to come to my home . The second person did tests showing I had dropped signals . I have been a loyal Cablevision customer since 1980 .. May soon have to try Verizon .. read more

This company is the drizzling shits. My family cancelled Optimum service nearly a decade ago, and despite repeated requests to be removed from all of their mailing and advertising lists, our household still gets inundated with junk mail, phone calls and even the occasional overly-aggressive door-to-door solicitor. I've contacted their customer service via phone, email and social media to request removal from their advertising lists, and despite getting assurances, we still get constant junk mail from Optimum coming from the same return address as this Yelp business listing. So sorry (not sorry), but this listing is where my 1-star rating will be marinating until further notice. I even affixed a large 'NO SOLICITING' sign to my front door, which I didn't invoice Optimum for even though I probably should have, specifically to dissuade Optimum door-to-door solicitors from banging on my door like they have a warrant to serve. But it's really all for naught considering they just ignore the sign anyway. If you ignore a visible sign which (politely) tells you to fuck off, what fantasy world are you living in where I'm going to waste my time listening to your lame sales pitch? What nonsensical scenario do you have in your head where I actually entertain the idea of letting you into my home? Even when calling the automated "Do Not Mail/Do Not Call" toll-free lines, if Optimum somehow manages to actually remove you from their lists, it's only for a period of 12 months and you have to call them AGAIN next year to renew your opt-out. Apparently "remove me PERMANENTLY" is a simple request this company fails to grasp. read more

You probably don't read these reviews or your service would be better than one star. I believe the people in management are talented and capable. I believe they want to provide excellent service to their customers. I believe they hire the best they can afford and train them properly to handle issues. HOWEVER, it's all about PERFORMANCE and your performance is miserable. I have Optimum cable, internet service and phone. I also have a Verizon hard wire phone line from 1982. I want to disconnect the Verizon number and port it and replace the number I currently have with Optimum. I called and reached an Optimum representative. She took the information at 4 minutes after I connected. She said to hold for a moment. It is now 21 minutes into the call. She did ask for my number in case we were disconnected. Where is she? A courteous company would come back on the line and say, I need more time to investigate your request, can I call you back after I review the material? That's what I expect. The representative came back on the line at 24 minutes and told me she was unable to process the request and that I should call tomorrow and ask for the sales department. I believe you want to provide good customer service. read more