I just moved to a new location in Huntington and just needed Internet so I picked the most basic package from Verizon Fios where I provided my own router (it came to $62/ mth with taxes). I was so nervous about cabling in the house because the old owners had made all of these holes and had all these cut cables leading anywhere and everywhere. A technician named Joe called me to let me know when to expect me. He updated me on everything that needed to be done and was sooo good to my dog who is anxiety-ridden. Joe was able to empathize because he has a dog with similar issues; Joe is a tall guy and I have all wooden floors where any kind of footstep sounds loud! He was great letting me know he felt bad about creating more anxiety for the dog and whether it was intentional or not, he barely made any loud noises going in and out of the basement and house. Due to recabling to the location I wanted the router in, it took Joe probably more time than expected but he never showed it. He even stayed to make sure my router password worked and I was able to get on the Internet with no issues. He had noticed after the set-up that I lost the Internet (I had no idea but he was right!) and he again stayed to make sure I completed al the prompts needed for my router. This basic Internet package is great! The customer service was professional, courteous and knowledgable! I do hope someone from corporate sees this to recognize Joe. Having a background in customer service, I know for a fact the complaints probably out weight the compliments some of these workers deserve. read more

FIOS speed is the biggest plus. [[HIGHLIGHT]]Customer service is wretched.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you can actually get through to a rep, they either don't know the answer or give out misinformation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether.[[ENDHIGHLIGHT]] I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond. read more

Lost all FIOS services at 8:50 AM. Poor cellular reception here, so wifi calling is the norm. Drove 1 mile to get reliable cell service to call customer service. After being on hold for over 15 minutes, the CSR that answered the phone was trying to give me a medical alert pendant, which I didn't want, even for free. Wouldn't take no for an answer. Then I was presented with options for Medicare Advantage Plans, then next a "free" health assessment. I pressed pound to opt out, then I was hung up on. Wait a minute, I am totally down and I can't log a service ticket with customer service? Could not get Verizon website to load for a chat session either. I was screwed. Tried again two hours later and same result. Very poor customer service when I needed it the most. All I wanted to do is report my outage. read more

If everything is working it's good. [[HIGHLIGHT]]If you have a problem and try to call 24/7 tech support there is nobody to talk to[[ENDHIGHLIGHT]] read more

Horrible TV service. Constant TV picture freezes. No picture. Black screens. [[HIGHLIGHT]]Poor customer service.[[ENDHIGHLIGHT]]

Verizon Fios is the worst company I have ever dealt with. It is greedy, offers poor service, and has terrible customer support. Their representatives are unable to resolve issues. I finally gave up and canceled my Internet, cable, and landline services after they replaced a defective DVR and then added about $50 to my monthly bill--for the exact same service I already had. Even after canceling, returning all the equipment, and receiving no services, they continue to bill me. Fios is truly the worst. My advice: don't even consider signing up for Fios or Verizon Mobile. I had even worse problems with Verizon Mobile, which took me months to resolve. read more

I talked with Ms. Gold today 3-14-2025 via phone. [[HIGHLIGHT]]She was very helpful and patient as I'm severely vision impaired but she stayed with me[[ENDHIGHLIGHT]]. She helped me with trying to manually enter information . Overall her Value was great customer service and the service requested was home internet. She made me feel no pressure and we event shared a laugh because I picked up on her NY accent. Ms. Gold In Customer service is such a delight there should be more ppl to answer the phone and have patience with Paying customers as she has. read more

When it works FIOS is great. But every 2 weeks or so all streaming services fail. Amazon, Apple, YouTube, HULU, etc. they just don't work for a few hours. Then poof, all works again. Maddening unpredictable unreliability. Spectrum was more reliable over same lines. read more

Four (4) hours both on the phone and on online chat: they were either hanging up on me or standing me up on the chat without warning. No resolution, close to 10pm: failing WiFi connectivity ongoing til today. Next day, the same story with different characters: unreliable, irresponsible, incompetent and inconsiderate staff 24/7!!! read more

[[HIGHLIGHT]]spending days on the phone with them.[[ENDHIGHLIGHT]] They stole money from me! A technician came down to my house for 10 minutes. He did nothing, and I was charged almost $ 600. They admit that it was a mistake, but only want to refund me about 300. [[HIGHLIGHT]]Don't get Fios, they are terrible, the worst customer service ever.[[ENDHIGHLIGHT]] I will switch service soon read more

[[HIGHLIGHT]]I'm so tired of companies that make it take 300 phone calls to try to get hold of an actual person in customer service and who's customer service agents then hide behind "company policy" to claim that they can't do anything to rectify poor service.[[ENDHIGHLIGHT]] We got charged $95.99 for 2 days of service when we ended our Fios account with Verizon, with no clear explanation when we canceled that our billing period ran through pretty much an entire month still -- just a surprise payment almost a month later. [[HIGHLIGHT]]When I tried to contact about it, I couldn't get hold of a person over chat and it took a dozen calls to get hold of an actual person on the phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The manager then said there's nothing she can do about it, which is absolute crap, they always have discretionary wiggle room.[[ENDHIGHLIGHT]] Don't go with Verizon! We've paid thousands of dollars to Verizon over the years but will never be returning as a customer, and Verizon is losing any future business opportunities with us over $96. Great choice. read more

We had to up date our equipment per Verizon as the old one would be faced out. Received the new one! A total disaster what crap the Fios freeze up all the time can't enjoy watching paying $254 a month !!!! For what!!! [[HIGHLIGHT]]Cannot get support etc![[ENDHIGHLIGHT]] Fios is garbage! read more

AWFUL I was double billed for fios, one bill was correct at $275. then another bill appeared as automatic payment for $330. without authorization. It has been difficult to get the 330 returned to my account by Verizon. Who's running Verizon? The tech department doesn't have a clue, unless Verizon is delibeately trying to commit fraud.Horrible !! read more

Not a fan. Extremely over-priced for this day and age. They want to get paid 30 days ahead of time. I got all the tv and internet services added to my mobile phone carrier and a a new wireless router to put near my window for less than $ 50 more a month which included a guarantee of never raising the fee for that added service. I could use my new service without disconnecting my FIOS first to make sure the new system worked OK--It Worked Better! My last FIOS bill was for almost $ 500. for a apartcial usage month and my next month which will not start for a couple weeks from now.. I am packing up all my fios equipment and taking it back to the store to close the account--which is all I should have needed to do--BUT now I have to take the paper work back home and close the account on line. [[HIGHLIGHT]]Another gauntlet FIOS will make me run through to quit their service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My last time using customer-disservice.[[ENDHIGHLIGHT]].This was at my condo in Cumberland, Rhode Island.. read more

Verizon is so out of control, bureaucratic and negligent I have actually been trying to have (unsuccessful so far) criminal charges brought against them. I know almost the only time someone uses Verizon is when they have no viable alternative. [[HIGHLIGHT]]Verizon is so unresponsive to their mistakes/negligence, please be sure to contact your local attorney general, state regulator and the FCC if they treat you in the manner they have myself.[[ENDHIGHLIGHT]] My states attorney general was concerned with their treatment of me, but said there needs to be more of a pattern before they get involved against a corporation. read more

When I moved to Riverdale in the Bronx, NY, I wasn't looking forward to having my wifi set up. Happily, the Verizon Fios technician John Wolf was pleasant, helpful and efficient. He didn't take shortcuts. Before he left, John made sure my router and modem were where I wanted them, and that my laptop, devices and TVs were working. Job done, my stress gone! read more

My Fios internet service went down. Verizon was supposed to send a repairman between 10 and 12. At noon I tried to call and find out what happened. No one had an answer. The repairman waltzed in about 40 minutes later and when I asked him why I was not contacted to tell me he would be late, he started walking out the door. Clearly he would not even apologize. Took some measurements and said he had to go check something. Came back about 30 minutes later, fixed something in the box outside in a couple of minutes. Both the Verizon rep on the phone and people I know who use Verizon thought this was an unusually long disappearance. Verizon would not apologize for the rude service until I threatened to quit Fios and even then the rep was snide. read more

awful...promotions they offer stonewall you until it expires and then try to offer you an appeasement in the form of a Verizon gift card that you also don't receive or get a confirmation of. Not to mention when you try to reach out about it you get the run around and you're ultimately left feeling like shit. I really didn't want to leave a review because I'm stIll so upset by this but it's so ridiculous for the prices I pay for this service. Dont believe in there promotions especially the $250 Amazon Bs! read more

Terrible customer service! They told me they were upgrading my service. After the upgrade I lost many important services like DVR. Called to get my old package reinstated only to find out it can't be. Now I have to pay more for the same services because their agent assured me my service would be the same and it wasn't at all. Terrible. read more

Verizon Fios - Snapshot of their agent assuring me my service will be the same. - Television Service Providers Near Me - Woodbury, New York

Deserves ZERO stars. My 2+ year old remote stopped working. (It wasn't dropped. There was no damage.) I assumed they would just send me a new free one. THEY WANTED $24.99. So they give me a crappy $3 remote, it stops working and they want you to pay??? I got them down to $14.99, BUT I AM LEAVING FIOS. Also when my Verizon wireless contract is up, I'm gone too. FIOS SUCCCKKS!! VERIZON SUCKS!!!!!!!!!!!! read more

Im not sure why there are so many negative reviews for Verizon Fios as a service. I have had Fios for 5 years here in Syosset I have the ultimate package with 100/100 internet also tv and phone. Also prior to living in Syosset i had internet and phone by Fios in my Ronkonkoma house. In over 10 years I have never had any issues with Verizon Fios at all. The internet is super fast and the tv service is always great. The only negative thing I can say is that i have two older dvrs that Verizon keeps wanting to swap out to newer equipment but then I loose all the things I recorded. I wish they had a way to swap what was on one dvr to the newer equipment. overall i think Verizon Fios is great and would highly recommend it to anyone. read more

There is NO customer service after 5PM Monday- Friday- so if it goes down on a holiday weekend- like last Friday- you are without until the following Tuesday. I can't believe a communications company with NO CUSTOMER service !!! With comcast there was always a person to speak with. read more

Get a large box and put on a puppet show for your family. Cheaper and it will work. No more hours of wasted time or get an antennae.

I used the Live Chat feature on Verizon's website to cancel my service, and the live agent confirmed that my internet would be cancelled as of July 18, with a final bill on July 1. I checked in on July 18 to make sure that the account was successfully closed, and the agent told me that this request had not been recorded or processed. This is all despite me sitting on the chat for an hour previously to tie up all loose ends for closing the account. The previous agent even sent me info on how to return my router. But the agent I spoke to today claimed there was no record of this interaction and instead informed me that I should have called. I don't believe that is how this works. I was offered and upgrade and many other account changes in my same chat with the agent. Pretty unreal that termination of services magically has to be done over the phone, while piling on additional services can be done online (allegedly). I was also unexpectedly billed $10 more a month for my services, while my use of a credit card for payment, which was supposed to give me a monthly $10 discount, was never honored. If you have an alternative option for internet services where the staff can be more transparent, friendly and helpful, I would definitely take that option over Verizon. read more

Verizon Fios and their overall customer service are the worst that I have ever experienced with the major cable/internet companies and I wouldn't recommend this joke of a company to anyone. While I had Verizon Fios we were extremely happy with the services they provided however that ended quickly once I tried to terminate my account. In September 2017 I called them to end my account at the end of October due to moving to a new area where Fios was not available. After talking with the representative I was told there were no issues and turned in my equipment on the date provided to close out my account. After turning in my equipment the problems began as they never closed out my account despite countless calls and four months later are continuing to bill me. I have spoken with customer service over ten times in the last four months with each of them promising to fix the issue, provide me with the money they owe me and end my account, but instead they sent my account to a debt collector and continue to not resolve the issue. I recommend everyone avoids their services so you can avoid getting your credit messed up and having them not pay back the money that is owed! read more

And this time of need and everyone Has to sit home this corporate blood sucker didn't even try to help no movie deals And the funny thing is if you go to Netflix and watch the movie they're trying to get to and three dollars for Netflix is free Verizon FiOS you suck again read more

Verizon just shut off my phone line because I didn't want their fiber optic line which needs to be plugged into my outlet. My copper line needed no electric from my home so why is technology going backwards? My copper line was working fine and I didn't want anymore permanent devices plugged in and possibly causing a fire. I saw this as a push to get more Fios TV etc customers. They have been very pushy for the last decade with their Fios garbage. So now I have no landline, no alarm and no way to call the police or fire department from a landline. And my bill is overpaid because u have to pay ahead for each bill. I'll see if they give me a refund...... read more

Really disappointed with Verizon Fios and we've only had it for a week. We just moved into Huntington and went with VF over Optimum. The guy who came to install our cable boxes was great, but the sales agent my boyfriend spoke to up front never made us aware that there was a triple play option for new members that's relatively inexpensive and includes HBO. So we wound up just going with cable and wifi, with two cable boxes. Cut to just a few days later, we realized we needed a landline anyway for our alarm system. We catch wind of the new member deal and call them up, hoping they can honor it. Surely we're still considered new customers, having only had the service for two or three days. But nope - four different representatives couldn't help us, and now we're stuck paying $170 for internet, cable and Wifi, with no HBO and not even some of the basic cable channels we always had on RCN, like Game Show Network and MTV. I tried speaking to a rep on live chat today and while she attempted to help, she could only lower our bill by $10 and wouldn't even include HBO for a year. I told her (kindly!) that I was really disappointed with this whole experience and that we may consider switching - so she hung up the chat on me. Really unprofessional and a bad experience overall. We are discussing our options and may cancel within the 30 day window before our contract locks in. EDITED TO ADD: After multiple attempts, we finally got a customer service rep to cave and switch us to the plan we should have had in the first place. It took a bit of time - including another $90 installation - but we got it done. This shouldn't have happened in the first place but at least it's finally settled. read more

The supposed manager at the Syosset store, Ahmed, was incredibly rude. I couldn't even speak with him to complete a conversation because he wouldn't stop berating me. I don't understand how someone with such incredibly awful people skills could be employed let alone MANAGE a place. I actually asked him if he was actually the manager multiple times because it just seemed so improbable that he was even capable of being a manger who represented Verizon Fios. He is definitely a factor in why I JUST left Verizon. read more

Customer service is the pits, and making it worse, the app they push on you is pretty much useless. I can never billing information, current or history. I feel like I'm paying my bill into the ether and hoping my service stays on! The onscreen television guide looks and works like it was programmed and set up by a junior high schooler sometime in the 1970s. Doesn't provide basic info in any convenient form. It takes multiple clicks to do anything and if you want to view what was on in the hours before the current time, forget about it. No access. Just terrible all around. I seriously regret switching from my previous provider but I wanted to try something new. Lesson learned. read more

The worst customer service, ridiculous wait times, they never show up to appointments or send equipment. You get to sit on the phone for 15-20 min to be transferred to the Philippines and they can help with ANYTHING. They took my money for a deposit, never sent equipment and charged for service NEVER gave me my $149. 2 years later I'm forced to use these guys and I LOATHE calling them. I could scream read more

Previous review still stands, just wanted to provide you with the fees you can expect with Verizon: Video Franchise Fee Federal Universal Service Fee Regulatory Recovery Fee Franchise Related Costs Regional Sports Network Fee Fios TV Broadcast Fee FDV Administrative Charge NY Municipal Construction Surcharge This is not including local taxes or the 911 surcharge. read more

The Salesperson tried to manipulate me to order service by telling me I could no receive offer if I called back. I had to accept the offer on the phone. Spoke to the sales manager and she said that was not true, he was only trying to get me to commit immediately. Very disappointed after 12 years. Heading to Cox to see what they have to offer. read more

Very Evil company, deceptive in there advertising, deceptive on the phone and completely misleading, if i could give this company zero stars i would. read more

The worst cable provider in the business. Their idea of customer service is to keep you on hold till you get tired of waiting for them to respond to a problem. After two months and 10 phone calls trying to get them to make the service they are charging me for work, I feel it's time for other customers know what they are in for if they use this company. I've spoken to supervisors who promise to get my service working, with the same result NOTHING. Repairmen have spent hours, only to say the problem is the home office. So if you like to be frustrated by a non responsive corporate entity, FIOS is your kind of company. read more

Fios has superior video, a better & more intuitive menu, faster (and more consistent) internet speeds, and generally more knowledgeable customer service and tech support to their only cable provider competition (Cablevision) on Long Island. They have to screw up pretty badly to encourage someone to switch after that paragraph above. They promised one thing and delivered far less. They took no accountability for their employee who either made a mistake or lied. Their solution would cost me more money per month for diminished service. If you want details read below. On August 26th my service with taxes & fees was $101 per month with the "grandfathered" discounts and promotions on my account. I called about upgrading my service to include HBO. I was told the increase would raise my bill $25 per month. $126 a month was acceptable, but before I would agree and commit I asked SPECIFICALLY if upgrading my service would in any way affect the current discounts and promotions on my account. I was told no. I also asked if in a reasonable period of time I could downgrade back to my current service with those discount & promotions. I was told yes that my monthly service would go back to the $101. 24 hours later I opened the Fios email and saw that adding HBO to my service would increase my monthly bill by $47 to $148 per month. Almost double what I was told. I called immediately to downgrade back and was told my old service plans were no longer offered. The fact that the increase was almost double what I was told meant nothing. The fact that I was told I could downgrade back meant nothing. I was told that they had no access to the recording of my original call. I wonder if the recording would have been available if it supported their version of the conversation. After 3 calls, 1 email and speaking with 3 supervisors the best I got was this: "We're sorry if our rep made a mistake (but we're not accountable for it), but we can offer you discounts on our current price structure (which would be for far less channels, limited short term discount on a DVR, and slower internet connection for $20 more a month than my old plan. I changed my mind in under 24 hours based on misinformation from Fios. But they don't feel accountable, so I'm no longer a customer. One final note after I put in my termination of service request they tried to offer a package with all of my original channels and a faster internet connection for only $35 a month more. No joke. They did waive the $90 early termination fee, maybe under the delusion that I might actually ever return as a customer. read more

I have not had installation yet and the customer service has been poor. Had to call them multiple times. Just had to call them again. On hold 11 minutes read more

Moved apts in NYC. First installation visit was 10 hours. He came with the wrong boxes. One did not work...one was NOT DVR. This was followed by hours on the telephone and more and more boxes being shipped to me...more hours on the phone...and service still doesn't work. Not one single customer service agent seems even remotely interested. DISASTER read more

Honestly this is the worst internet service provider you could choose! I decided to go with them because when I spoke to the representative he never mention I was going to be locked in in a two year contract, I called multiple times but their waiting time in order to speak with a representative It's insane. I spoke to them not knowing I had a contract and they told me I need to pay over 400 dollars to terminate the contract! Also when I spoke to the manager she started yelling at me and telling me my word wasn't enough for her to believe that the internet wasn't working. Also when I spoke to the representative said that my location wasn't great for me to get this internet service in the first place and that I was paying for a phone line which I didn't know about either!! This is so insane. Save yourself the trouble and find a different internet service read more

First and foremost I am a New costumer and I just want to say my experience with verizon has been absolutely unacceptable.. I first placed an order on 6/16/2020 my order was supposed to be shipped on friday 6/19/2020 and never came.. I ended up canceling that order and picking it up at the store on Saturday as I am in a new apartment with an 8 yr old son and no wifi/cable nothing.. so its self installation which was goin well until I kept getting an error code 1202 oob not detected I spoke with a technician who was unable to help me as well and gave me a service ticket for a technician to come out but not until monday between 8am-10am no one showed. I called and received no help everyone gave me the run around I even spoke to a supervisor "Omar" who offered no help and just transferred me to another department where I was placed on hold for over and hour... I called back and spoke with paige who refused to connect me to a supervisor and insisted she would have a technician come out on Wednesday not tomorrow but Wednesday. Unbelievable I am beyond upset with the customer service I've received and will be cancelling service to go to optimum where they care and value their customers!! read more