They really need to improve their customer service at this location. I've been here a couple times to pick up online orders and the instructions are always different. It's like they hire people that don't want to work or just rude. Today a woman jumped in front of me in line and said she only had a question to ask the cashier cashier walked off the register to go help this woman on the floor and it was my turn to be helped. No one apologized, no one said anything to me. I just had to stand there and wait. In the future, I am willing to drive further to go to another Best Buy for better service. read more

Best Buy-Levittown - Electronics Near Me - Levittown, New York

If you have an issue involving customer service, don't expect to have it resolved; they will simply say that they will pass you on to a higher department and that you will hear from them within a week but you will never get a call back. Go to Amazon, B&H or Adorama, they will never fail you. read more

I will never shop at best buy again I hope there store runs in to the ground and out of business. I bought a dish washer and a microwave for over 800 dollars and purchased the extra warranty but when it came down to help me when my dish washer broke I was on the phone for two days and all I got was nothing but word salads and empty promises and then the had the balls to charge me if I needed it fixed so what was the point of purchasing the extra warranty for then when I went to the store the manager there told me that I got screwed and that they should have offered me the manufacturing warranty for a lesser price if I need appliances I will go to jays appliances I got better prices and outstanding customer service please don't become a victim of best buy like i did go somewhere else for your hard earned money Rodolfo Canzani read more

A shell of its former self. No movies, tiny games section, very barren looking unless you want TVs or a washing machine etc. Best Buy used to be phenomenal for all kinds of media, I understand things have shifted a lot, but this is staggering. It's not even a good experience any more, it's just dull now. read more

Yet another BAD review for Best Buy with no help from staff, company or Corporate. (please read this and do not delete this- it is one that should be read) Things you should know about BestBuy before you purchase and or get insurance coverage. I a long time customer repeatedly have had issues over the years and most recently. If you have insurance that you pay yearly and finances are hard so you call to cancel BE AWARE THERE IS NO GRACE PERIOD IF YOU CHANGE YOUR MIND THE NEXT DAY AND REQUEST TO BE REINSTATED. You loose all coverage on anything you have purchased with in the time of your coverage. Calls go out of the states and you get a person who sounds like a computer just repeating the same sentence. Ask for a supervisor get transferred to a grid and eventually yet another Customer Service person answers and you have to start all over again. Done explaining, ask for a supervisor yet again, You are told - this is the way we escalate issues- some one will call you back. THEN, THEY NEVER DO. Ask for contact to corporate- they don't know. Go to store, server at desk Has no idea other than to say yeah thats the way it is. Buy something and wait for the electrician to come to install it, and wait and wait and then go to return it finding out it s the wrong item, too bad its over 60 days you are now stuck with it, no returns allowed. Best Buy has been around for so long doing business. It saddens and angers me how unhelpful my experiences are as a customer and whereever the fine print is it must be very small as customers are only made aware of things as they happen. Certainly there should be a grace period for the insurance coverage If its Iron Clad then where would the corporate people be to contact in request for an exception to the rule for valid reasons like when someone dies and situations change. Whether the employees know or are told not to say other than "thats the way it is and managers will say the same thing" is absolutely useless particularly as you can never get to management or escilation of issues. read more

I recently went into Best Buy to shop for a new TV and some home appliances, and I have to say--George absolutely went above and beyond to help me. From the moment I walked in, he greeted me at the door and walked with me all the way to the back of the store, listening carefully to my needs and taking the time to educate me without any pressure. He clearly explained the differences between QLED and OLED TVs, and even showed me side-by-side comparisons between a $500 TV and a $2,300 model. What I appreciated most was that he helped me understand how I could go bigger in screen size without needing more space, thanks to thinner bezels on modern TVs. He also pointed out that while the picture quality is great, most TV sound systems are lacking--and he recommended a Sonos setup to create an integrated sound experience both indoors and outdoors. George also coordinated a professional installation with Geek Squad, and personally called me the day before to confirm the appointment. That kind of follow-up really impressed me. On the appliance side, he helped me build a complete package: refrigerator, wall oven, laundry set, and gas cooktop, all with installation included. He walked me through every detail, answered all my questions, and never made me feel rushed. One of the best surprises? I was going to pay in cash, but George told me about the Best Buy credit card, which gives 10% back in rewards. He explained I could pay the card off immediately after, which made it an easy decision. He also introduced me to the Best Buy Membership ($180/year), which includes free protection on all purchases and discounts on 5-year warranties--something I definitely saw the value in. At the end of the day, George was more than just a salesperson--he was professional, patient, and genuinely helpful. If you're planning a major purchase at Best Buy, ask for George--you won't regret it. read more

Bad customer experience everywhere in this store. And then if you buy something it will definitely not work and they will definitely not help you try to fix it. Even if you join their overpriced Geek Squad service. The entire staff seems useless and uninterested. Find somewhere else. read more

They sell the computer and when you buy the membership to get help from the geek squad to set it up you schedule an appointment and then when you get there they say call another number what's the point of making an appointment read more

Came in ready to buy an item. Four employees, not one of them helped me. This was not my first experience at this location. Salesman are hardly working. I did not look at the review before I came here. Now that I have, I'm going to leave the store alone. read more

unfortunately... i am going to rate all Best Buy's the same... very poor customer service.. bought a product maybe a year ago.. unfortunately didnt save reciet ... the product is a Insignia cross cut paper shredder... used 1 x time .. company who manufacture the product and bestbuy wont help me.. all i want is a new shredder to replace the garbage that they sold me.... i hope someone from best buy sees my complaint and responds back to me i also spoke directly to Insigna buyer beware of Best Buy private label Insignia ..they do not stand by their prodouct read more

Bought a big screen TV for Christmas from George ~ He was very knowledgeable and informative ~ I will definitely shop there again!

Attempted to return a defective gaming console. the manager refused to accept my return even though I have the receipt and full protection because I was not a member of their subscription service (which is over $50 a month). DO NOT BUY FROM THIS STORE OR ANY BESTBUY. THEY ARE SCAMMING YOU FOR YOUR RIGHT TO RETURN DEFECTIVE PRODUCTS read more

Best Buy customer service has diminished substantially. I have been a long-time, satisfied Best Buy customer until recently. Best Buy doesn't realize that good products and service are what keep customers returning. It is much cheaper to keep your current customers than to build a new customer base. My 91- year-old homebound uncle recently fell prey to online scammers, giving them access to his old laptop and bank account. Fortunately, I learned of it quickly and froze his assets before too much damage was done. My husband and I researched laptops on Best Buy's website and called your Customer Service team with questions on Wednesday night (3/26/25). I spoke with a young woman who provided completely incorrect info about the Geek squad service plans and costs. The next afternoon, I called the Levittown, NY store to ensure they had the specific laptop in stock. The call was obviously with a call center employee, Lexi (not the store) who was very professional and well-spoken. She informed me that there was only one remaining laptop of that model at the Levittown location and recommended that I purchase it through her and pick it up at the store to ensure that it was still available. I agreed to do so and reviewed the coverage info that I was given the night before. She told me that I was misinformed, that what I needed to purchase for the Geek Squad assistance was a $179.99 plan that would ensure Geek Squad access for my 91-year-old homebound uncle, plus a $149.99 fee for the Geek Squad to do a house call for the set-up. The way it was presented sounded like the in-home Geek Squad visits would continue on this plan. By this time, the $629.99 laptop became $ 1,042.77, but ensuring that my uncle had the support he needed was a priority. I asked Lexi if she could schedule the Geek Squad appointment for us for the upcoming Saturday, 3/1, telling her that I live 30 minutes away from my uncle and needed to be present because he does not readily walk up and down the stairs in his two story condo. She scheduled an appointment and told me that they would be at my uncle's house sometime between 7AM and 7PM on Saturday. I spoke to the store manager (Larry) and explained the situation, asking him to intercede with the Geek Squad team to help me get an appointment window smaller than the 12-hour span I was given. He said that he had no ability to do so, and suggested that I call them immediately before their schedule closed with no flexibility. Although a pleasant man, he was no help at all. I went out to my car and called the Geek Squad toll free number, and spoke with two different people (neither who were fluent in intelligible English). The called lasted at least 45 minutes. They told me that a technician would call me some time on Friday and I could request my preferred time frame. Friday afternoon, "Shawn" left a message promising to call me between 8AM - 8:45AM on Saturday with an arrival window. Immediately, I phoned back leaving a message requesting an afternoon time slot and asking him to call me back. I did not receive a return call. Friday evening, I received an email from Best Buy telling me that the Geek Squad appointment was finalized and would be between 12:30PM-4:30PM on Saturday. That was finally wonderful news. Saturday morning, I received a call from "Shawn," at 8:10AM, saying that he is on his way to Massapequa Park for the 9AM printer installation (NOT the laptop ordered). Turns out, Shawn was in another state and passed my call on to another installer who would not be there until 4:30PM. I drove home only to have to return hours later. From my first encounter with your telephone people to the final set-up, I spent almost eight hours of my time to accomplish what should have been a quick and seamless experience. On 4/3/25, "Allison Stavros," from Best Buy Customer service left a phone message on my home machine mid-morning on a weekday, asking me to call her to discuss my letter. Despite having my cell phone (which was on the letter) as my daytime contact, she chose a contact method that will allow her to simply leave a message and move on. Needless to say, I was at my office, receiving the message after business hours. In the past 10 days, I've left "Allison" a return message at the contact number she left, with no follow-up response. Here it is 4/14 and I have still not received a follow-up call from Best Buy. The long revered "Best Buy" has sadly morphed into "Worst Buy" due to their loss of interest in patient experience. NOTE: This is my feedback, not my 91 year old uncle's. read more

I would never ever step foot into this establishment. The customer service, an oxymoron, is non-existent. They are rude, nasty, insolent & don't deserve to exist read more

Geek Squad Lack of knowledge and nastiness. The bearded guy should just quit, he has no knowledge whatsoever. Perhaps i can school him ( i fixed problem on way home) Beard boy ( never introduced himself) got louder and louder, trashed Roosevelt Field apple store and did not want to even look at watch or phone in my wife's 45 second interaction with him. By the way, we were the Only customers there!!!! Bottom line: If you : 1/turn in an old iPhone , apple store wipes it and buys it from you, 2/get a new iPhone 16 from them and want to pair your apple watch "7", to it 3/ watch doesn't show up on your new "find my iPhone" list, avoid the bs and try this: RESET/ERASE Apple watch Follow prompts to pair with new iPhone. My wife's backed up from cloud and successfully paired. 1 hour wife wasted on phone with apple support yesterday, "free" 45second geek squad visit ( paid by apple) , hubby fixes problem....priceless Beard boy, ill teach you my remedial iphone 101 course...... We have friends that screamed at this guy too! There's a reason they are 2.2 stars people. Should be zero Beard boy should work at a marijuana retailer read more

customer service is terrible manager was yelling at me and told me I was lucky he honored the original sale price after item I bought was broken and had to be exchanged... manager Raj has a disgusting attitude a told me to go shop somewhere else so I will from now on read more

I was looking for a new desktop computer for my mom, so I went to Best Buy hoping to profit by their knowledge. They have a new thing to sign in at the front and be part of the queue. I signed in and I'm part of the queue and have been for the last 15 minutes. there are no workers in the store or at least none they want to help. I don't think that I'm gonna wait to be on the queue because I'll go online and just see if myself with their is. Pretty disgraceful. read more

They need to put More Blu Rays Media 4K Movies Video Games and old School Records and CDs and more Employees that actually know what there talking about read more

I've never had any issues with this store , either I paid for it online and picked it up ,or they delivered it a few days later. It's in direct competition with PC Richards. I gave 4 stars because of the credit limit they started me off with. The bank i believe is CITI bank but yea , PC Richards gave me 4x more credit. Again not a big deal , I just tend to use PC more often. See how that works Best Buy. Lol. read more

Can never find what I'm looking for (website shows its available). Can never find an employee, they are either helping 1 of 5 customers or playing with their phone or... talking to each other, hmm. The business model of paying low wages and getting low productivity isn't working out. Shame. I went into the store twice for the same laptop. I walked out and was greeted on my way out, hmm, after not purchasing anything. Wasted 20 minutes in the store. Purchased on amazon, in their parking lot. Shame. Visit the store to demo something or view a TV or type on a keyboard... but please leave and buy it elsewhere, you will thank me later. read more

Fire everyone there. They took an water cause it wasn't in stock. I paid for it was to be delivered to my house the next day later that day I get an email that has been canceled and now of six days. I'm waiting for a refund I called was on hold for 20 minutes with the corporate number and 15 minutes on hold with the store number neither could help will never shop there again. read more

This store has horrible customer service, every single time I've gone in theres nobody to help me out, on top of that no one can seem to find anything. It doesn't matter if you've ordered something and you're picking it up or they're checking the back to see if there's any in stock when it clearly states on their website for this location, they have more than one in stock. My favorite line every single time I come in that a Best Buy employee says to me and I quote " there's nothing I can do" Just very dissatisfied with the store you're better off driving's to another location. read more

Hi, If anyone is planning to get any home improvement, I would advice not to get it done from this store. False promises for cheap sales. Was promised weekend installation when they never do any weekend installations. Best to buy products and services from amazon. read more

They will lie and sell you broken/missing parts items and there is no resolve. If I could give 0 stars I would. I went in recently after being a customer since the early 2000s and I bought an open box listed as "excellent" before a big move out of state. To our dismay the box held nothing - and I mean nothing but the soundbar. After an hour on the phone waiting for customer service and being hung up on, I called the location directly. The person on the phone informed me that this is incredibly common!!! Incredibly common for a $700 soundbar to come with no wires, no remote, and instructions to a Sony Bravia TV? Wild. I entered the store and after waiting first on line for 10+ minutes, the kid who pushed us to buy the open box and even knocked off $10 was the person walking to register to start our return or attempted fix at the missing pieces. He did not care and said I should've opened the box and checked. So YOU as the buyer are responsible to inspect your open box before leaving even though geek squad is said to have "certified this box as excellent" - That's not what Best Buy's website says! Furthermore there were 0 comparable soundbars and he said "we would pay the difference, of course" as smug as they come! Never again will they receive a cent from me. He nervously refunded us and said there is no opportunity for feedback to the company which I will be challenging as I feel that may not be the case. Overall 0/10 experience this place has gone to the dogs! read more

This review has little to do with this location, although they did tell me that they would not accept a return if I bought it online. Short and sweet, I ordered a DVD box set just in time for Christmas and received it on 12/21/2022 only to find out that they sent a completely different title, so apparently someone packed it wrong. I returned it on 12/23/2022 using their shipping label and they received it on 12/28/2022. Today is Feb. 1st. 2023, 34 days after they received it and all they keep saying is that they are sending the information to their "back end and acceleration team and I will be notified in two days." I have contacted them more than a dozen times, and they keep answering the same way. So, my advice is never to order anything online through the BestBuy website. read more

I've been a Best Buy member for years and they have always been my go to for electronics and kitchen. I'm not as impressed by Best Buy as I used to be, especially the Levittown location. Past couple of times I went in there, sales associates were no where to be found. Same held true when I went in there around 2pm today to buy a $2200 Orbi Mesh wifi set. To get the item you had to give a ticket to the sales associate. Back in the day if you stood in a section for 3 minutes, someone would approach and ask if you needed assistance. Today I hung around the wifi area for about 10 minutes and not an associate in sight. Ended up bringing my ticket with on the register and as I walked over, I noticed some of the associates tucked away out of sight on their phones. Gave the ticket to someone at the register who informed me I need to give it to an associate on the floor. I told him none seem to be available to seem to want to make a sale. Instead of getting on the headset to notify someone to help me, the associate at the register pointed to the computer section and told me I might find someone to help over there. I walk over and same associates are tucked away on their phone appearing more interested in TikTok than their jobs and I didn't want to deal with anyone like that. Get to the computer section and no associate in sight. Only associate who seemed to be working was at the cell phone desk and he had a line so I couldn't ask him for help. Walked around with this ticket a little longer and no one even came close to asking if I needed assistance. After spending over 30 minutes in the store I buy something I planned on, I gave up, put the ticket back and will have to use Amazon to order the item. At least I can just click buy now and now the item is on its way in a minute as opposed to find someone who may be interested in their job at this Best Buy location. read more

I ordered a apple computer over $3500 on line and went to store to pick it up the next morning. When I got to store the sales person said it was already picked up!!!! When I asked to speak to a manager, he said he was the "customer service mgr" and he handed the computer to the customer himself. when I asked to speak to someone above him, he said there was no one else there until next week. I found out he lied when I walked around store and asked if there was any other managers in back. Eric (store manager) then came out and said there was nothing they can do. My credit card company credited me back for the computer immediately and said that it must be an inside job. Obviously, they would not show me surveillance cameras. DO NOT ORDER ON LINE AND PICK UP FROM BEST BUY!!! I would give them ZERO stars but it's not a choice!! read more

Best buy service was really well but they are a great store and I was so happy with the Costner service.

Bought a PC gaming computer and Monitor total price around $2400 on cyber Monday. Got and email pick up ready for December 2. I was so excited on December 1st so I went on the site to double check again to make sure and I got a notice saying my order was canceled. What!? Really?! How?! Who!?. I called them to find out what happened and they keep transferring me to heavy accented Indian which is hard to understand. They said they can't give me the cyber Monday deal now since it is passed. Really? They told me someone called to cancelled the purchase and I ask them who? And did they verify the person ID? Any of their employees can pretend to call and cancel the purchases. They don't know. They don't no anything. It was frustrating talking to them one after another for an hour and all I get is I don't know. They don't know anything. Next year I'll just go to Micro Center. Their customer service is much better and not doing shady business. I didn't cancel any order by the way. Sooner or later Best Buy will cease to exist the way how they treat their customers. Micro Center definitely will be happy to gain more customers. Beware when buying things from them. read more

Best Buy-Levittown - Electronics Near Me - Levittown, New York

Excellent experience. In October 2024, I needed to purchase a new desktop tower, had a great experience at this Best Buy. The employees were helpful to ask what PC I wanted. They helped every step of the way, from showing me the different towers to choose, to pick up, and most importantly sending me to the Geek Squad for the transferring and installation of my old tower data. The employees were friendly, and they did a great job. This place easily deserves 5 stars. Best Buy is always a great place to go for your electronic needs. Thank you, Best Buy, for a great experience getting me a new tower. read more

All i can say is, check your items before you leave the store. They are selling empty boxes and refuse to give you the item when you confront them. read more

Hi Friends. I needed some SD cards for our cameras and phones. I was also curious about the advancement in ear buds. They're great for communicating with your team in loud venues. I purchased the Rowkin plus. So small, they're almost like the ones in the spy movies. The sound quality of the Rowkin is incredibly rich and full for their tiny size. (Smaller than a dime). These can turn your devices into a movie theater. Also included, is a small charging case with recessed magnetic ports that hold and charge the dual units. These are so technologically advanced, they turn on and pair when removed from the case. The holding/charging case itself can be plunged in or set atop an included charging platform that also can charge your smartphones. The ear buds are capable of 50 hours of use. You can use one or both units. Very cool gift idea.( $99.- $129.) The Sandisk micro 128 Gig SD cards were on a Black Friday Sale. That's Great! I'll take 4. The Ultra plus micro SDXC and UHS-1 Card were usually sold at $139.99 ea. On Sale for just $29.99.. I saved $110.00 each. With a limit of 4. I went back for 4 more. I Yelped this deal and told all of my friends. Wow ! Thanks to the GREAT sales associates and my personal salesman who took me around the store and showed me everything I needed. Love It. And spent double what I was going to because of his help. This was a great Best Buy to come to . It was so easy getting a parking spot. A well-stocked store but not nearly as crowded as the Westbury location I was in and out in 20 minutes. I loved the personal service and will absolutely return. See you soon. read more

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I visited the best buy Levittown location today to have a new car stereo installed. The installer, Chris was very professional. He greeted me as soon as I arrived, went over some install information and was nice enough to walk me through to the main store where I was able to relax and enjoy looking around. The entire install took only about 40 minutes and it looks great. Chris's was even able to utilize the previous aftermarket radios wiring and mounting kit so it didn't cost me anything extra. I really appreciate that best buy doesn't try to nickle and dime you for unnecessary things. While browsing through the store during my wait, it was a bit empty. I was asked if I needed help by at least half of the employees. There is never a lack of help at this location. I saw some really nice TV's. In fact, there were some new 2019 LG TV's that looked as excellent as some of the OLED TV's at about half the price. If I needed a new TV I would definitely consider one. I would suggest checking them out in person. Very impressive. I would definitely recommend this best buy for car stereo installs. This was surely a 5-star visit. read more

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I had order the new Samsung Galaxy s22 ultra last month and still waiting, nobody knows when phone is coming in but they sent the bill already. I feel that bestbuy is misleading there Customers. read more

This review is specifically for the Cell Phone department and for Joel, the representative who assisted us. His professionalism was truly appreciated while we shopped for an iPhone for my uncle who needed to upgrade from a broken, archaic flip phone and is unfamiliar with smartphones and correspondent phone/data plans - which is the reason I accompanied him to Best Buy. However, had I known Joel would be helping him, my uncle would likely have done fine going by himself. Joel was compassionate and knowledgeable: after Joel finished with a customer at a high-top counter and call us up next to be helped, upon seeing my uncle in a wheelchair, he immediately moved us to the lower/accessible counter. Within 30 minutes, my uncle had a new phone and felt confident in what to expect on his monthly bills. Joel may not have realized, but his compassion, patience in answering questions of all sorts, and professionalism gave my uncle back some of the dignity he felt was lost as a result of his stroke and for that, I am grateful. read more

I bought a television online and opted for delivery and installation based on the information they provided for me. After selecting the item and paying for it, everything changed. The delivery date all of a sudden became a no go and communicating with the store or any other Best Buy representative became impossible. They say they will refund my money if they can't deliver within 2 weeks but I was promised the television today. No concrete info or accountability. It won't even allow me to cancel the order or switch to a store pickup. At this point I just want to cancel and never have anything to do with Best Buy ever again. read more

I needed a camera last minute for early the next morning and decided to do pick up for this location. I drove 30 minutes out of the way because they had it in stock. I waited 15 minutes outside but my order was still not ready. so I went inside to check. The order was never processed because of a credit card issue. No one called to let me know. They told me to cancel my order and to go find it in the store. So after 15 minutes I finally found someone to get it for me. Left with the wrong memory card , realizing after I opened it. So i had to get to target and buy another one. They also had the same camera I purchased. Wish I just went there instead. They were very helpful. read more

One of the most horrible Best Buy stores I have ever step foot in. The manager Chris should not be working in customer service, please learn how to provide customer service. read more

i asked for the service to buy ipad and they ignored me for more than 15mins. i asked multiple times but never got back to me

This location is ABSOLUTELY terrible on doing business. I bought a laptop online for in store pickup to surprise my wife on an terrible day she was having-- the laptop was in stock, I called the store number and got rerouted to their "international help desk". Fine. I spoke with a specialist who helped me buy the laptop and ensure it was an in store pickup. Laptop paid for by 10:30 am--confirmed by the sales guy, "all your wife has to do is come in and pick it up". I tell the news to my wife, she's excited, she shows up to pick up said laptop at 12:30 pm-- store rep was like "ughhh not ready yet, come back later"-- Ready for what? Ready from what? You go unlock the cage and get the boxed laptop... anyways she gets blown off, COMES back at 3:00 pm... waits in line again, sees the clerk and is met with an "ughhh nahh it's not ready, come back tomorrow or something." I was on the phone with her hearing this. 30 minutes of waiting and trying to figure out who's head wasn't up somebody else's ass, we finally decided to cancel the order and refund my $1,000. You are the reason brick and mortar stores will cease to exist. Buyers beware. You're better off using Amazon or building your own laptop than getting help here. read more