I went to the Optimum store with my little Apple TV hand sized box and small remote control to…read moreexchange them for an Optimum Box. I was told by John that they were out of stock And weren't getting anymore Optimum boxes until Wednesday 10/4. Really ??? What's wrong with this picture. This Optimum store covers a portion of the populated North Shore and the store is out of stock on a basic cable necessity . A second problem was why my Apple box was freezing up & stopping. John told me it might be a slow speed. Did I know what my speed was?? No idea said I.john asked me how many pcs, tvs, laptops, etc. did I have? Phones, iPads, cell phones, laptops, etc, the answer was MANY!!! This was one of the first time technical person analyzed my speed. And what's troublesome is I'be been an Optimum customer for over 40 years. John and Walter analyzed my situation, Told me my speed was only 300, describing It as a 3 lane highway. They wanted to upgrade me to 1 "Gig". I understood it would be like adding an HOV lane. The upgrade added some extra bucks to your bill but I said YES. I brought the Apple box home and it now works like a charm. Thank you John & Walter. I wonder how many people work remotely from home and have asked their cable provider about their speed or how many times have the techs asked them??? I rate the Optimum Company a 2 for their lack of stock in their stores and for not training their field techs to investigate a customer's "need for speed" to quote Maverick (Tom Cruise).

Visit the Syosset store. A very attentive and caring team. They are happy to assist you in…read moremaximizing your mobile, internet and TV experience

I visited the Jericho Verizon store today and it was a very positive experience. I was serviced by…read moreGregory Kaladjian, who was polite, knowledgeable and patient. He addressed my problems and worked out solutions for me to my satisfaction. I highly recommend Verizon, and particularly Mr. Kaladjian. Richard L. Rosen

Verizon's customer service is absolutely disgraceful, and their treatment of existing customers…read moremakes it painfully obvious where their priorities are. They will bend over backwards to attract a new customer with discounts, promotions, trade-in offers, and incentives, but once they have your business, the level of concern seems to disappear almost immediately. Loyalty means virtually nothing to this company. Trying to get an issue resolved is an exercise in frustration. You can spend an absurd amount of time waiting, being transferred from one representative to another, repeating the same information over and over again, only to receive conflicting answers, empty promises, or no meaningful resolution whatsoever. What makes it even worse is the complete lack of urgency or accountability. Verizon seems perfectly comfortable allowing longtime customers to waste hours trying to fix problems that should have been handled correctly the first time. Instead of feeling valued for staying with the company, you are made to feel like an inconvenience. The message Verizon sends is very clear: they care far more about getting the next customer than keeping the ones who have already supported them for years. That is an incredibly shortsighted way to run a business. Existing customers should not have to threaten to cancel service before someone suddenly decides their concerns matter. We should not have to fight for fair treatment, chase down representatives, or spend hours trying to get basic customer service. Verizon may constantly advertise the strength of its network, but its customer service is embarrassingly weak. A company this large, profitable, and established has absolutely no excuse for treating loyal customers this poorly. If Verizon invested even a fraction of the effort it spends chasing new customers into actually taking care of its existing ones, maybe customer loyalty would mean something. At this point, I would strongly recommend that anyone considering Verizon look beyond the promotional offers and ask themselves what happens after Verizon already has your money. Because based on my experience, once they have you as a customer, you quickly become far less important.

what they told me and what they delivered, two different things. Go to a Verizon Store, not a…read morefranchise. I had to go back to verizon and renegotiate the whole deal. Not the two free phones with no trade -ins as promises and a bill over $150 as compared to the $100 they told me. Again, go directly to verizon.

I've been a Verizon customer for 27 years and have had varying results with each experience. I…read moreasked one of my friends where she goes and she said the Verizon store in Woodbury on Jericho Turnpike. Ask for John. He was amazing. We discussed what I wanted and he made suggestions. I went from an iPhone 13 to an iPhone 16. The new phone is bigger with more storage, etc. It was backordered, and when it arrived, he transferred all my information to the new phone. He answered all my questions. Showed me the new equipment I would need. He made sure all my settings were updated and current. He Bluetoothed the new phone to my car. He was great. One Sunday afternoon, I stopped in to get a new phone case. John was already helping a woman at the desk. I offered to come back, but he said no, I can help you too. I sat down next to her and shortly thereafter, a third woman walked in needing assistance. No problem. John helped all three of us. 3 "mature" Long Island women were talking to John and each other simultaneously, and he never lost his cool. It was impressive!. Go to Verizon on Jericho Turnpike in Woodbury. You will not be disappointed!.

Yes, good store. Both Ed & Umi (sp?) are professional…read moreknowledgeable and a pleasure to work with. They also help to find the most accommodating sales position for purchase of a phone or Internet .

Love this new location on Jericho Turnpike! The inside is pretty clean and you can go in and out…read morewithin a few minutes if needed. The only downside is the parking. There's parking in the back but it can fill up pretty quickly. You're not suppose to park in the Dunkin' Donuts lot next door but you can get away with it. P.S. They do offer the T-Mobile Tuesday items!

I've been a client of this company since the beginning. I frequently deal with the Owner as well…read moreas almost all the staff. Everyone's technical knowledge surpasses anyone I've ever dealt with. Additionally, they are all very personable and friendly. I would highly highly recommend IT Success for all your company's computer needs.

I have been in business for over thirty years and for a long time was not satisfied with the other…read morecompanies I've dealt with. Started working with IT Success a few years ago and could not be happier. There are very knowledgeable and always get the job done in a timely manner. Great Company!! Highly recommended!!

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

Amazing job placement. I was having trouble finding something for months so I turned to a staffing…read morecompany and they were God sent! They found something for me fast, I just wish I would had found them sooner.

From the owner: AV Staffing Solutions has coupled hands-on experience in technology telecommunications and IT with…read moreyears of staffing knowledge to create a recipe for success for both our clients and candidates.