I need to stop going to the Cactus Bryne location as there is always some kind of service issue we experience there but haven't bothered reporting. Last night we decided to drop in and at first, things seemed to go fine and we were hopeful we might finally have a positive experience at this location again. Our server was fine but spent most of her time chatting up with the table to our right about their numerous food allergies so we had to wait for awhile to flag her down for a coke refill. Our food arrived promptly and though our warm brioche bread wasn't warm inside, we made do. Things were fine until we asked to get an order of the cheesecake to go and we paid the bill. After that, all service stopped and our server stopped checking in on us. After waiting for 10 minutes for the cheesecake, I went to the washroom for awhile and to my surprise, still no cheesecake and our server kept walking past our table. The table to the left asked our server if they provided complimentary birthday dessert (wish I had thought of asking as it was also my boyfriend's birthday but happy to pay for the cheesecake to go) and they got 2 slices of dessert served to the table while we were still waiting for our cheesecake to go. We finally flagged down our server and after 25 minutes of paying our bill, we finally got our cheesecake. We have time stamped receipts of our bill, when the order for the cheesecake went into the kitchen and time we received our cheesecake to show that we sat waiting 25 minutes for our cheesecake slice that was already paid for and then was ignored. Usually the service issues at Bryne are that our waters do not get refilled during our entire meal or our plates are never cleared but the 25 minute wait for a slice of cheesecake, especially when the table next to us asked and got two slices of free cake within 10 minutes, seems inexcusable. We really need to stop coming to the Bryne location or just expect to always be disappointed and have our time wasted. read more

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Lovely restaurant with great ambiance for a snack or a birthday celebration. Dress is casual, servers are dedicated and exceptional, and food is creatively inspired. I had the Mediterranean bowl with falafel balls and the food was superb and elegantly presented. This location is always busy and we'll worth the wait. There is ample parking available. read more

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Had a great experience at cactus, the food was very good as well the food came out pretty quickly considering how busy it was on a Saturday and our server was very helpful. I got the chicken tenders and truffle fries which were great and I highly recommended trying it out. read more

Cactus Club Cafe - CHICKEN TENDERS TRUFFLE FRIES - Canadian (New) Near Me - Burnaby, British Columbia

Went around 10pm during happy hour. Waitresses were friendly and the ambiance was pleasant. The setting was candle lit with dim overall lighting. Food was tasty. Due to our seating area being less busy and the late night, it did take quite a while for our waitress to notice us and give us our bill. read more

Cactus Club Cafe - Canadian (New) Near Me - Burnaby, British Columbia

Service was great, went after 1pm on a Sunday, still vibing with customers, very friendly staff, from door, concierge, and table guide to the server. Got a table near the covered patio, family atmosphere on the weekend, bright area with all the curtains/ shutters up. Food was get, from the baja fish taco to Tuna pome bowl. read more

Cactus Club Cafe - Baja fish taco - Canadian (New) Near Me - Burnaby, British Columbia

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The service we received from our server was outstanding. The food was very good and our only complaint was the noise.

Amazing service all the time,huge free parking,very clean place,washroom os like a hotel. Food wise its consistently delish. Happy hour is really happy hour. read more

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Huge thanks to Mark! He was incredibly helpful and went out of his way to help me when I needed it. He was friendly, patient, and genuinely cared about making sure I was okay. I really appreciate his kindness. Thanks again, Mark! read more

Against my habit not to dine in a restaurant with mediocre results by Fraser Health my Missis and I went there out of an habit of celebrating occasions. My opinion, besides the food that I didn't appreciate the way it was arranged on the plate (wagyo beef carpaccio with aioli sauce) is that the place has seen better days. A visit to the men's room was the reason (pictured) My wife's pasta dish was actually okay. My comment to our very attentive server, that the beef taste of my dish was ruined because it was drowned in aioli. She reported that to the kitchen and offered us a complementary dessert. As we were sitting with view of the water we noticed some rats rushing by coming and going from the kitchen waste bin i assumed. They have to do a lot of work before we can return. I'm impressed with your response to my review. I think this is the only way to responsibly give a feedback to the customer. Thank you Cactus Club. read more

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Man I remember everybody was telling me cactus club was mid af.. Sorry I beg to differ, the food here is amazing compared to the sh*t we have in California.. I'm talking about you cheese cake factory. For those of you who don't know, JOEY DTLA in California is a branch off cactus club cafe. Now don't get me wrong Joey Dtla had some hit or miss but their food variety was always their biggest selling point. I remember eating fried cauliflower coated in gochujang like wtf is that?? am I right? It tasted pretty dam good though I ain't gonna lie. Cactus club cafe is one of those restaurants where there's always a dish for everyone. Whether it's sushi, pad thai, Mediterranean, salads, steaks, creole chicken etc. It's what we think cheese cake factory should be but unfortunately it's trash in California. I had the steak frites medium rare with creole butter sauce(it's the same creole butter on the blackened chicken). I normally don't mess with kale salad but the chickpea croutons were so dam good.. For the happy hour price it was such a steal.. the service was good, food was good, music was good and the overall atmosphere of the restaurant felt mid-classy. read more

Cactus Club Cafe - Steak frites - Canadian (New) Near Me - Burnaby, British Columbia

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We dined at the Byrne St. location in Burnaby. Sabrina was our server and she was marvelous! She was very knowledgeable about the menu and personable with both my elderly grandfather and my toddler son. read more

Food is ok, Service sucks. you go in sa party of 6 for your reservation and then they serve them 1 by 1 until one party is finished there food. never would i ever come back here. If there was an option to provide -1 star i would give this resto less star. read more

One of the smaller Cactus Club locations in the Lower Mainland. This one is inside Market Crossing. The place gets pretty packed during peak meal hours. Something to keep in mind. Parking is plentiful in the the strip mall lot. As with the other locations, the venue has a bar/lounge and a restaurant area. Both sections are kid friendly though. Staff are friendly and professional. The chicken sandwich I had was pretty good. Decent amount of meat. Chicken patties were nice and crisp. Not a bad place at all, though I would recommend a backup plan in case the place is full. read more

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Our server was amazing. We came to celebrate my late husband's birthday. He would have been 51. It was a hard day so we had a late start and ended up having a really late dinner. She was incredibly kind and came to check in at the right times. We had a lovely dinner and our food came quickly which we appreciated as we were all hungry. Thanks again Kirsten! You rock with your beautiful smile and kind heart! Thanks for making our dinner special. read more

Cactus club is a decent place to hang out with friends and grab some good food and drinks (especially happy hour). I recently visited this location. Services was great and it's a clean and gorgeous location! I got the Thai green curry which was delicious and filling (forgot to take a picture). The only thing I noticed was it did lack a touch of flavour which I wish there was more off. I also felt like there was way too much rice and the noodles. But otherwise it was good. read more

My go to cactus as it's close to home and generally the service and food is very good. My most recent visit was the worst though. When we got our food my sons steak was over done (no where close to med rare) so after we were finally able to flag out server she did a good job of apologizing and took it away to be refired. When it came back the runner simply dropped it in the middle of the table, didn't say anything and turned away. When I moved the plate towards my son I got the unpleasant surprise of a burning hot plate. Wow. Thanks for the heads up. Steak was good the 2nd time and the manager did her best by comping the steak and a couple of desserts but the overall service - basically the attitude of the runner brought this experience down to a 3. read more

I'm surprised I haven't reviewed this Cactus Club location before; I've always had a good time here. I prefer this place to a lot of other locations, as it has a lot of parking and is pretty big. For my latest visit, I came for drinks + snacks Sunday night. My friend and I came around 8:30 and there was a short 10 minute wait for a table. The bar was wide open, so we could've gotten seated there immediately, but I'm glad we waited as we got a whole booth all to ourselves. We already had dinner earlier, so we started off easy with just some drinks. I had the El Camino Margarita ($13), which was pretty good, though I was a bit surprised it was on the sour side. Once 9:30 hit and happy hour started, we ordered a second round of drinks, another beer for him and a bellini for me, as well as the crispy chicken sandwich duo ($10). Everything was good and we left happy with our wallet $60 lighter. read more

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New Cactus location that I wanted to try out on a Friday night. This place got super busy and thank goodness my friend made reservations. The menu was tweaked a bit, but still very consistent in taste. I decided to try the chicken tenders with shoe string fries and a glass of white wine. Cannot complain, especially as we were seated at the outdoor heated patio. There is lots of free spaces at the parking lot (bonus) and service was fast, courteous, and friendly even though it was busy. read more

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The food is always consistently delicious. We asked to be seated on the patio as it's less noisy there and better for visiting. Appreciate that there's an option for that. read more

Really hip place with great food and good looking people. Stopped by for lunch on a Thursday and surprised at how full the restaurant was, which is a great sign. I thoroughly enjoyed the Med Bowl with falafel. Very tasty and nutritious with lots a variety in color, texture, and flavor. There is a Mickie-D's next door so if great food isn't your thing, you do have options. read more

Cactus Club Cafe - Lunchtime on a Thursday - Canadian (New) Near Me - Burnaby, British Columbia

Absolutely love the happy hour especially during the holidays when funds are tight. The food and drinks are always tasty., our server at MarketCrossing was Alex and he was efficient, all the servers are exceptional! And the music is always the right choice. Thanks Cactus for another great experience. read more

Cactus is hands down my favourite restaurant ever. I went during happy hour the last time I went and all of my favourites were discounted!! Each mini crispy burger was $5 instead of 3 for $18. This was such a good deal for me since I only ever eat 2 of them. My server was so so sweet and she did a really good job. I believe her name was Kismit. Dessert was also on happy hour so we got a cheesecake for only $8! read more

Cactus Club Cafe - Mini crispy chicken burgers - Canadian (New) Near Me - Burnaby, British Columbia

Delicious Rigatoni Bolognese, Spicy Caesar's. Love coming here for happy hour. Sports on the TV and nice looking talent with good food. Can't be beat. read more

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The 3 bartenders were fantastic as they accommodated to our specific food needs as my gf is a vegetarian. Amazing flavours and cool atmosphere, ambiance and one of my favourite cactus club restaurants read more

I don't know how it got past the kitchen staff and then the server, but this over-ripened avocado was served to me last night on their Avocado Kale salad. I sent it back. No one would say that the Cactus Club is a cheap meal, so they really shouldn't be serving stuff like this. And how this got past so many layers and onto our table is a little mind boggling. There were also a tonne of small flies buzzing over our table all night long. One of the guys kept trying to kill them, but it was a never-ending pursuit. We had a bit of a laugh because he was constantly clapping, but on the other hand, it was pretty damned annoying all night long. read more

Cactus Club Cafe - Avocado kale salad with chicken - Canadian (New) Near Me - Burnaby, British Columbia

Recently we came and tried to get a table on the patio but it was busy so they were unable to accommodate. We could see empty tables out there, but understand it could be a staffing issue etc. Today, having learned from our previous mistake, we made a reservation for the patio. There were several open spots. When we arrived, 2 other parties arrived after us but were seated before us. We waited 10 or 15 minutes and finally were brought to table in the lounge. The patio had a group reso, understandable. The entire patio was empty except two tables. The server said they didn't have a server for out there. Then why book a patio reso, and what about other people that booked them? When we asked why we would make a reso then, no apology was even offered. Just that there would be no server to help us. We decided to leave, and nobody cared at all. We won't be returning to this location. read more

My recent dinner experience last night was near perfect except for one thing ... I'm Chinese and my dining partner is Chinese ... we both ordered chicken steaks. Why would the waitress give us chopsticks to use??? I've been to this and other Cactus Clubs many times and this is the first time this has ever happened. read more

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Cactus Club is hands down my favourite chain restaurant. Our whole family loves this place! We usually go to this location because it's closest to home. We have been dining at Cactus for more than 15 years and we usually go there for dinner once a month. We always order the same dishes but I'm sure everything on their menu is good! I rarely give 5 stars but Cactus is EVERYTHING! Must order: hot wings and recently, we just found out that we can do half and half flavours! So happy! Blackened Creole Chicken - omg the most tender chicken I've ever tasted! Tuna Stack or Tuna Tataki - so refreshing! Yum! Feenie Burger - so juicy!! Soy-Dijon Salmon - the perfect way to eat salmon Bandara Salad - how come I can't make something like this at home? Four Mushroom Steak - juicy and the sides are delish! Chocolate Peanut Crunch Bar - I mean just read that again! Honestly, I can go on and on. Lol. I love Cactus and I hope they will be consistent. Service is above average but not excellent. They can still work on it. Thank you Cactus for serving such good food! read more

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PATIO ALERT. I haven't been to cactus in ages! But their patio is bomb! My favourite cactus is the one located on bryne road in Burnaby! It's so spacious and their patio is huge! * Szechuan chicken lettuce wraps ($19.25) ~ so bomb! A perfect dish to share! Chicken was super saucy and juicy. Very good flavours on the chicken and the sauces were bomb! Nice kick to it too! * Butternut squash ravioli with prawns ($28.75) ~ this is one of my go to dishes! The sauce tastes so good with the sautéed prawns and the truffle butter sauce! 100% recommend. * Also had tuna poke bowl ($21.25) & Bellini ($10). * 10/10 ~ all the dishes were so tasty and perfectly done! This location never disappoints! * 6/10 ~ sadly we didn't come during happy hour so it wasn't cheap! Total bill before tip: $88.76 * 10/10 ~ social distanced. Exterior entrance, patio, info gathered. read more

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Great location. Always on point. They always seem to find the best waitstaff. This tells me the Management must know what they are doing. Highly recommend. read more

I was a little taken back when I was told they only had at the bar. I asked why didn't they have any other and she decided to put me in the patio. I am glad I didn't get mad about the bar situation. The ravioli was absolutely one of the best meals I have had and salad was great. My waitress was super cute and friendly. Next time I am back in area this will be my go to. read more

Cactus Club Cafe - Patio area - Canadian (New) Near Me - Burnaby, British Columbia

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Never been to this location cactus, very big restaurant with our door sitting, open kitchen and a nice bar. Now with the Corvid practice, barriers are being put between seats, only limited number of guests can enter, waitresses are all wearing masks, suggest you make reservation before you go so no need to line up at the front. Food is always good at Cactus, you know what you can get there, they have happy hour everyday from 14:00 to 17:00, value for money! read more

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This place has a fancy washroom. The flush is on the floor so you step on it for the flush to work. There is also a mini tv screen on the door for you to watch. Why? I have no idea. The place is pretty big and can accommodate big groups. It was fairly busy when we were there on a Sunday afternoon. We just had a drink so did not get to try the food. I had the frose sunset soda which was really refreshing and nice. Our server basically ignored us most of the time and did not bother asking if we wanted food or more drinks. read more

Cactus Club Cafe - Frose Sunset soda - Canadian (New) Near Me - Burnaby, British Columbia

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The ambiance is always great, and the service is excellent. The food could be slightly better, but that depends on personal taste.

So unimpressed with the customer service here. Tried to book a reservation for a work farewell and the list of rules they have in place for a group reservation is absolutely ridiculous! Cactus Club who do you think you are? Like seriously... Do you think that you are above needing the business of locals in your community? It sure seems that way. For starters they expect you to pay the entire bill on one card, like who does that with a work group? Well they told me who does that, apparently it is the 'corporate' parties that they prefer to host. 'Corporate' was the GMs favourite word during our conversation. She explained that their servers don't have time to take orders and put them on separate bills for groups. Hmmm... isn't that one of the given duties of a server? Foolish me for thinking that basic service should be expected in a restaurant. I guess that auto gratuity they are charging is for??? I'm sorry Cactus Club but not everyone wanting to celebrate as a group after work at your restaurant are 'corporate' people with corporate credit cards to charge. Some of us are just regular working folk who don't have corporate credit cards. We actually have to pay our bills using our own money. 'Corporate' was the term the GM I spoke with today repeated several times when describing the groups they usually book. Maybe the actual problem here is that Cactus Club has become too corporate. Talk about snobbery! Boo Cactus Club! Boo, boo, boo! Meanwhile we will be giving our business to your competitors- they are happy to accommodate us and they even provide separate bills and let customers pay however they wish. What a concept! And I'm sure I will be writing them a glowing review! read more

It was fast service and food is great and warm. We love the ambiance and surrounding cos of lesser people at that time.

I was a bit surprised how busy this place was as it is in the corner of the complex. I've been here a few times and my girlfriend wanted a burger so came here. Guess others wanted good food too. She got the garden burger to try and I got the spicy crispy chicken sandwich. Hers was good, the patty was softer than she thought it would be as she's tried other veggie burger. I mentioned it had texture of hard tofu. It was good. My sandwich was bigger than I thought as the piece of chicken was a lot larger than the bun. It had a lot of sauce so it wasn't dry and I was able to have a bite without it being dry. I really liked it and would order again. The server was new so she was getting used to the tablet order system however she did very well. She was friendly, had good suggestions and did her best to provide great service. She was handling a large group beside us where there were kids. read more

After paying for our happy hour we noticed certain items weren't charged happy hour prices . So of course we asked and to all our surprise the cheerful server lady rightaway offered us a $50 gift card as compensation ! Considering the difference in billing was less than 20 we gladly accepted ! ! Haha . Lesson : always check the bill . read more

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Kolby was amazing and very thorough, because of her we will be back very affectionate. And knowledgeable. She should really be heading this team management should be in her books, very soon. read more

My husband and I ventured out for our first post lockdown meal and ended up in the S Burnaby area. Wednesday May 27th about 2pm I suggested Cactus Club and we popped in . When we arrived it said you needed a reservation. We asked and the lovely ladies at the front said they had space and we could get a table right away . You walk in the front door and are greeted by the hostess table .(behind plexiglass) you are asked to sanitize your hands with the sanitizer machine beside the hostess booth. We where seated in the lounge . In the middle booth. All booths are separated with thick glass/plexiglass and are quite comfortable . We had a party of 5 guys on one side of us and a couple on the other side and felt quite comfortable. Individual tables where separated by an empty table between all parties . All staff wear nice black Cactus Club logo'd masks. My husband ordered the Jambalaya bowl and I had the Feenie Burger . Food was fresh tasted great and came quickly. They are doing a digital menu which is available online and you look it up on your phone (paper disposable menus are available if needed) . When your bill comes you can a QR code with your phone camera and it takes you to a payment screen (NO cash ) . You can split the bill by # in Party , by item , etc . It was a first for all of us , our waitress and my husband and I . It was a great experience and completely hands off . All in all I am super happy with the way Cactus Club and their staff are handling this new "Norm" I totally forgot to get our servers name as I always like to acknowledge great service . So if there is anyway of Cactus Club figuring that out she was fantastic. PS . If you have the means and are able to , tip your servers , delivery guys, stylist etc well . We all need to be in this together to get back to a somewhat normal state for all . read more