I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

You did a great job of fixing what needed to be fixed but the seals are leaking and trying to make…read moreappointment to get them fixed and I cannot get you guys to give me a set date so I can get the leaking seals fixed please call me Thank you

The only place I will go to! The staff is always the best - so kind, knowledgeable, and quick!…read moreThanks so much

I originally chose Christian Brothers on McQueen and Guadalupe because they appeared organized,…read moredetail-oriented, and professional. I purchased four tires for my Ford Transit work van and trusted their recommendation, assuming they were providing the correct tires for the vehicle. Less than a year later, one of the tires began splitting. I took the van to another shop that was closer because I did not feel safe driving all the way back to their shop. It was at the new shop where I was informed that the tires installed on my van were not properly rated to handle the weight of the vehicle and should not have been installed in the first place. I contacted Christian Brothers to explain the situation and was told I would need to drive the van back to their shop -- despite the damaged tire -- for them to determine whether anything would be covered under warranty. While I was getting the quote elsewhere to replace all four tires, Christian Brothers called back and offered a slightly lower price if I purchased another full set through them. In the end, the difference was only about $100 compared to the other shop. A shop I had never even used before, and that was the cost with no additional warranties or discounts (like Christian Brothers was claiming to be giving me). They stated they were giving me tires at cost and not charging for labor, not true. They tried to make it seem like they were doing me some huge favor by giving me such a small discount. Their front desk employee, Eric was as "helpful" as he could be throughout the process, but overall should have pushed harder with his upper management to resolve this. They should have completely comped the price of the old tires as this was their, dangerous mistake. Now they're not only making money off of me but also causing me to lose additional money by missing work to fix a problem they caused. I'm extremely disappointed with how this situation was handled, especially considering the original tires that they chose were improper for a work van like mine. All of this resulted in me needing to purchase two sets of tires within a single year!!! I expressed to them that being without my van would result in loss of money as it is my work vehicle. They had no concern for my time, money and no sense of urgency to resolve the situation that they caused. I had to leave my vehicle with them for more than a day the first time and again overnight the second time. I would NOT recommend this place to anyone!

Just wanted to give a shout out to JT (owner) and Dean (Mgr.) and their Staff for continued A++…read moreservice and commitment to customer satisfaction. Just had some additional repair done this month (April 26') and Christian Brothers Ocotillo provided the service and follow-through we would would expect and would want from all businesses. But unfortunately that's not always the case, BUT it is with Christian Brothers Automotive Ocotillo !!

These guys are honest and affordable. This is my go to place for car repairs. The service is always…read morequick and they get it right the first time. They don't try to sell service you don't need.

I was nervous about letting a shop replace an entire drivetrain on my 1-owner 2006 Honda Ridgeline…read morewith close to 300k miles, including rebuilt engine, transmission, everything. My truck now runs better than it did when it was new! I don't want to buy a new truck, they cost too much. I want my 2006 Ridgeline to run forever. I am so happy to have found a reliable honest shop that does such great work!

There was a package sold when they first open making oil changes very affordable. They were quick…read moreand had constant text updates on the vehicle. The customer service was good. The staff were not pushy at all. The offered recommendations but did not make you feel like you had to purchase from them.

This place is great. Very friendly. Nice facility and fair pricing. Nestled in a quiet area with…read morepeople that seem to care. I heard the owner get excited over some business. It seemed more than just money for them. He said " this is the way it should be!" I would gladly recommend them to everyone I know. Great crew of people !!!!

Great shop, great people! I've been bringing my car to this shop for a few years now, for basic…read moreservice and for a couple major repairs - they always do great work, never try to upsell me on things not needed - very honest and fair. Always very friendly and knowledgeable! Highly recommend. I have a 2017 Chev Tahoe.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

Very helpful, explained exactly what was going on with my Forester, what parts he needed, and what…read morehe was doing to fix it. Great price, I will be back. Thank you Gary and family!

I drive all the way from San Tan Valley just get have Gary's work on my vehicle. The employees are…read moreso kind and honest. They always get right to work and my truck is out of the shop in no time. I've been going here for about 10 years now and it's always great service.

They were great. I went in to get my brakes checked and they ended up being fine, but they noticed…read morethe oil leak, which I was aware of, located the problem and fixed it in quicker then they quoted me. The price was very reasonable and the guys were all very knowledgeable. I couldn't have been happier. Great work gentlemen.

We took our Mercedes GLC 300 here for an apparent transmission malfunction. They quickly diagnosed…read morethe problem as a weak battery sending false codes to various sensors. They were honest, fair and quick.

They resurface the rotors on my 2023 kia I told them there…read morewas something wrong with the brakes, and they determined that the rotors needed to be resurfaced. They didn't try to charge me and sell me anything I didn't need. They were very efficient and I highly recommend them And their prices are very reasonable

Zero stars for dishonest service. I had taken my car here for an alignment. They held onto my car…read morefor several hours, I called to inquire the status of my car only for the front desk person to let me know they never performed the alignment because my control arms were damaged and they recommended repair of the control arms and replacement of bushings. They told me that there's no use in getting an alignment if the controls were damaged. The repair was around $2500. I did not get the service. Recently, I took my car into Honda for a full service inspection to find out, in fact, my control arms are not damaged and my bushings are intact. My partner also evaluated my car and he is mechanic savvy, only to confirm no issues lol. Unfortunately, this business took advantage of the fact that I'm a female and assumed I was ignorant and gullible. They've lost our service forever. I would approach their business with caution

If you are taking your vehicle anywhere other than Innovative Automotive, you are probably…read moreoverpaying. Period. Michael and Alex just worked on my locksmith van AGAIN and the experience was on a completely different level than the average mechanic shop. They replaced my motor mounts, did all of the brakes, and had everything finished exceptionally fast. No delays. No runaround. No inflated invoice. Now here's the part that really matters. They tested and charged my AC and found a loose hose. Most shops would have told me I needed parts. Most shops would have padded the bill. They didn't. They fixed the loose hose properly and did not charge me for something that didn't need replacing. That kind of honesty is rare. And when you run a business with fleet vehicles like I do, honesty is everything. Their pricing was far below what most shops in the area would have charged, and the quality of work was top tier. Clean, efficient, and done right the first time. From this point forward, every one of my fleet vehicles and my personal vehicles are going to Innovative Automotive. They earned that loyalty. If you value speed, real integrity, and pricing that doesn't feel like a punch to the wallet, stop shopping around. Call them. Book the work. You are wasting money anywhere else. Innovative Automotive is the real deal.

I called on a Saturday morning to get an estimate on my squeaky brakes. I just had new ones put in…read moreback in April, so idk... BB also needed an oil change. Mike answered the phone and made my 2 pm appointment. First off, you should know that this place is a HOME. Dude runs the business from his home, and I'm sure he's certified, licensed and all that, but it was pretty awkward pulling up to a neighborhood. Once I parked on the driveway, I rang the doorbell on the front door and Mike came around the garage. I explained what the issues were and he said he would call me to let me know what needed to be done if anything. I do appreciate the fact that they thoroughly assess your vehicle and call to give you an estimate before performing any work. I was desperate to get it done because B.B. is my only ride. I don't have the luxury of switching vehicles like some people do (maybe one day again.. lol). I ended up walking home since it was literally a few blocks away and they didn't have any kind of lobby or waiting area. Mike called within a half hour to tell me he didn't hear the brakes squeaking and that they were fine. I also mentioned the oil change and when he gave me the estimate, my jaw kind of dropped to the floor. He quoted me over $200 for the oil change, air filter and cabin filters changes. I'm not auto expert, but that seemed pretty damn high. I get that I drive a V8 but daaaamn!! At that point, I didn't gaf because I had to walk in the slight rain to get it back. I wanted it done so I approved it and he got to work. He and his associate completed the work in about 45 minutes so they are quite efficient! I was satisfied with the work, but I won't be returning. I know I can do the filters myself but like I said, I was just wanting it all done in one stop. Also, to note, they are moving out to I believe East Mesa I think it was. I overheard him telling another customer as he was leaving. I'm not sure if he has overhead costs but even with the military discount I asked about, I still paid $240!!! Smh. If $120 for labor is standard for having my vehicle for under an hour, then I guess there's value in what I paid?! Oh well, it is what it is and the work was done well. Lesson learned. Damsel in distress will do research and plan accordingly for my next automotive needs.