We rented a duplex unit from them for the month of February, 2023. After meeting with them at…read moretheir office to sign papers, get keys, etc. we went to the unit to find that the dryer squealed so loudly that it could be heard outside, the bathroom fan was off balance and also made a ruckus, the shower squealed, the egress window in the master bedroom wouldn't open, the garbage and recycling cans (that we were told to put out weekly) were nowhere to be found (that complex uses dumpsters instead!) the wifi network and password that we were given did not work, we had no key to the pool/spa area, we were given a key to the mailbox, but not told which of the 46 boxes was ours. When we returned to the office the next day with our concerns, they admitted that the wifi had been changed, but not reflected on our paperwork, they did have the code to the dumpster locks, and gave us a key they didn't know what it went to, but we should try the pool and let them know if it worked. Two days later a handyman came to open the window (we had moved a heavy dresser and fixed the broken blind so we could finally get the window open), and look at the other issues. Two weeks later another repairman came to replace the shower head and determined that the valve needed replacing. We were without water for a couple of hours and were stuck waiting for him to finish. We were left with a squealing shower that now had a steady drip. Later that week a guy came to replace the dryer belt. It only took a half hour to fix, but we couldn't use the dryer for a day, and again spent most of a day "babysitting" the repairman. Another day the wifi and TV went out. The TV came back on, but the wifi didn't work until the next day. We felt that the property management company didn't care about us. We were not given any compensation for our inconvenience. We will NEVER use Long Property Management again.

Are you a homeowner hoping to rent out your home? Is your dream to pay a property management…read morecompany, hoas, and your mortgage while your home sits empty for months and months? Then green valley rentals is the company for you! Your home will sit empty for several reasons but I will narrow it down to the two biggies. First, advertising, or lack there of. If you want your home rented, YOU will need to do the leg work as the agents at this company will post your home information to their site...and that is all. They will not use the money you give them to actively attempt to rent out your home. The second reason your home will be sitting empty for quite some time are the sparkling personalities of the staff. And by "sparkling" I mean like the sparkle of an icicle. If your potential renter is not scared away by the initial contact, the walk through with an agent who absolutely resents having to work (and generally hates people) will then seal the deal of your potential renter tucking in their tail and heading for the woods, or at least, another property management company. Now, let's say you are a renter. If you have thick skin and decide to proceed with the unfriendly agents, be prepared to pay. Remember what I said about the houses staying empty? They are going to need to make up some money somehow and guess how? From YOU! Lucky you! They have all kinds of non-refundable deposits you will to pay (are you going to be breathing in the house? That will be $150. You are going to be buying food? $300!). And your so-called refundable deposit? Kiss that baby good-bye as they have all kinds of little clauses in the contract strategically placed to chip away at that deposit (oh, you bought and ate cheese while you were renting? Hmm, it says in section e, article 2.5g that the use of cheese incurs a $500 fee). Would I recommend them to a friend? Bwahahahahahaaaa! That's funny!

I cannot say enough good things about this company. They are the most professional and attentive to…read moretheir tenants needs. I recently had another management company that was less than stellar, actually they were horrible, so Debra and her associates are a breath of fresh air. I am so fortunate to have found her and the beautiful home I am currently renting.

I have used Southwester Realty since 2009. Ralph Schnelle has been super to work with. He is…read moreknowledgeable and efficient. When my property required maintenance, he had access to businesses and I never felt like I was overcharged. I would recommend Southwestern Realty for property management and I would also feel comfortable in recommending then should you be in the market to rent or purchase a home.

Very professional. I had a great experience renting my house. Southwestern Realty took care of…read moreeverything. From finding good tenants to keeping the house maintained, everything was taken care of properly. I definitely recommend these guys. -TS Sahuarita,AZ

We had a very good experience with our Realtor. Always…read moreavailable and made everything seamless. However. we did have a problem with the Home warranty company Long Realty uses, American Home Shield. Our toilet and shower overflowed the day after we moved in, our policy number was not in their system. Transferred several times, 3 hours later.....someone will call me back in 48 hours. My suggestion have your agent use another Home Warranty Company, do not use American Home Shield.

Unless you are in the real estate business, you aren't going to be a frequent visitor, but my…read moreexperience with this agency has overall been very good. I had inherited a house in Green Valley and it took a few years for me to go through the contents whenever I had a little extra time to drop in. Finally, in December I was through. I not only needed a realtor, but one who had connections to get the many repairs that the home needed done both well and reasonably. A friend in Sahuarita recommended Kirstin Ekrut. I called her from my home in Texas, and within a couple of days had the lowdown on what needed to be done and what it would cost to not only get the home move-in ready, but to present it in such a manner as to make it stand out to potential buyers. I went with Ms Ekrut in January, and by February all work had been largely completed including cleaning out and putting up for sale or donation the remaining contents. The home sold within days for asking price and it closed by the end of March. It is clear that my choice of Kirstin Ekrut to represent me was the right one. She and the agency she works for are highly recommended.

Green Valley, AZ has been a family destination for quite some time. Tower Home Rentals was…read morerecommended to us as a source for short term home rentals. The staff is unprofessional and eager for the monthly check without inquiring about our stay. The error for mail service "use the cluster of mailboxes", incorrect day for garbage service, and the failure to notify Pueblo Estates of our arrival are just a few grievances. When asked about the $25.00 overcharge of the pet fee, we were told "I'm not arguing with you" and walked away. With respect to (and our work ethics) of the rental home's owner, we left the home immaculate. (Departure photos were taken). We will return to Green Valley, but there will be no future business with Tower Home Rentals. Steve and Donna W.

I recommended to a friend to rent from Tower Rentals for a visit to Green Valley. I had used them…read moreprior to rent my home to snowbirds and had great luck. What a disappointment. What happened to that company....I had great service, however, the service now is hideous. My friend arrived to a less than spotless home after leaving a cleaning deposit. The fans were filthy and they offered her a screwdriver to take them apart and clean them herself. The carpet is filthy and they have no plans to clean them after she was required to leave a cleaning deposit. The topper is the ac has been broken for over a week and they were supposed to send a service rep today and guess what, no show in 90 degree weather. So sorry I recommended this agency to a friend.

Worked with Amara Comeau on relocation from Las Vegas to Tucson AZ. Didn't have a reccomendation of…read morethe leasing company we ended up choosing. Amara ended up suggesting a place right next to the air force base and the neighbors had chickens which was not discovered by us until later. Failed to mention any of this or the fact that the military base runs airplane missions at least 5 days a week at varying hours and as early ad 4/5AM. Through her advice on the move in inspection, ended up costing me several thousand dollars. Stating that the rental companies "are only looking for the big stuff and not concerned with small details inside or outside the building". What a mistake listening to this would be. I would then go on to be nickle and dimed by the property management company which i ultimately had to be liable for due to not documenting the conditions of the property correctly on move in. Why would anyone pay a service to learn the same lessons as if i hadn't been provided or paid for this service? Could not be dissatisfied more.

We had the privilege to work with Louise Riley at Tierra Antigua. Her patience with us was…read moreunrivaled while we made up our minds over the period of a year. Not once did she falter and once we made our decision she and her staff guided us along to and through the closing. If you want to purchase a home in the Tucson/Green Valley area I would highly recommend Louise!

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

Linda was recommended to me three years ago by a neighbor to care for my two cats when I'm out of…read moretown. She and her staff have been a blessing and godsend to me! Not only does she cat sit, she also looks after my house and gardens. When I'm away, Linda always sends daily photos of my fur babies along with any updates and/or questions. It's so reassuring to know how caring and responsible she and her staff are and I trust them explicitly!

I contacted Linda when we moved to Green Valley 2 years ago to cat sit for us when we were out of…read moretown. I have been so impressed with Linda and the people who work for her. They take such wonderful care of our cats and show them such love and affection. I know that our fur babies and our home are in excellent and loving hands when we are on a trip. I also love the pictures from each visit when we are out of town. When we return home, I know that they have been loved, played with and shown lots of affection. Not only does Linda look after our fur babies, she also looks after our home and waters plants during the summer if needed. She and the women that work for her are jewels of Green Valley.

RUN! Don't walk away from ANY property managed by these people. They are SLUM LORDS. They are all…read morerelated to each other and all their "contractors" (Johnny and Sons, particularly) are just handymen that work for them. I rented a higher end townhome from them in La Paloma. The house was INFESTED WITH RATS, had MOLD GROWING IN THE WALLS, and an old, decrepit AC that routinely broke down and created extremely high electric bills for me. I notified them of the sound of rats in the walls (see video) in early November, and they dragged their feet getting a guy in the attic space until January. The pest control guy said the attic was "full of rat shit". BTW, inhaling rat feces can lead to death (Hanta virus). Mold was discovered in master closet from a leak inside the wall. I had to pay for a mold inspector to come out. During remediation, rat feces and mold can be seen in the videos/pictures I'm attaching. Both my four year old son and I developed coughs and insomnia living here.. not sure if it was from the mold, rat feces, or both. To top it all off, they are now nitpicking over ridiculous things at move out, blaming me for weak water pressure in the kitchen. There is a hose spigot on the other side of the kitchen faucet wall that corroded due to 40 years of neglect and it just busted off. Johnny and sons then "jimmy rigged" the spigot, and the water pressure then nose dived in the kitchen (see corroded spigot). After all this headache (literal), they are now only giving me back half my rental deposit.. even though I left the house in immaculate condition (even paid to have carpets and floors professionally cleaned). Needless to say, I'm now taking them to court.

Not rent-ready at move-in, overcharged at move-out. In my experience, New Concept shifts normal…read moreturnover costs onto tenants. Document everything. Short Warning: My experience with New Concept Property Management in Tucson was awful. The home wasn't rent-ready at move-in extremely dirty, overgrown landscaping, and existing damage. Of course they blamed the homeowner. At move-out, they tried to bill us for things that were never in the lease, pre-existing, or undocumented from paint damage to a TV mount, and inflated cleaning fees. They also failed to properly address serious maintenance issues, like a large mesquite tree that fell into a brick wall and took months to repair, then sent a vendor to start removing it with zero notice to us. In addition, mid-lease property inspections may have been conducted by someone without the proper licensing, raising further concerns about compliance with Arizona regulations. Feels like they shift normal property turnover costs onto tenants. Full Review: If I could give zero stars, I would. Our experience with New Concept Property Management in Tucson was extremely disappointing. The property was not rent-ready at move-in landscaping was incomplete, cleaning was not done to where we found food items and debris in the freezer, and multiple issues were left for us to address. Despite this, they are now attempting to charge us for "restoring" the property to a standard it was never in when we moved in. They refused to remove charges for items that were undocumented, pre-existing, or not our responsibility under the lease, including: Landscaping neglected prior to move-in Light bulb charges with no evidence provided Paint damage that was clearly documented in our move-in photos Reinstalling a TV wall mount not listed in the lease or identified as a fixture Inflated cleaning charges, despite previously valuing a full cleaning at $150 at move-in Refrigerator filter replacement with no prior notice or lease requirement They even implied we might be charged for an AC service call that should have been avoided with basic troubleshooting. On top of that, a large mesquite tree on the property fell into a brick wall and took months to repair, leaving the wall damaged and unsafe. Without any notice to us, they sent a vendor to begin removing the tree completely disregarding tenant notification requirements. Adding to my concerns, both the four-month and mid-lease property inspections may have been carried out by an individual without a valid Arizona real estate, which, if true, raises questions about the legality and professionalism of their inspection process. In my opinion, this company shifts normal property turnover costs onto tenants, ignores their own maintenance obligations, and fails to follow proper legal and procedural standards. Based on my experience and what I've since seen in other negative reviews this appears to be a pattern of improper business practices. Renters, be very cautious. Document everything.