Fantastic customer service, and one of the nicest store owners I've had the pleasure of meeting…read more Good array of camping supplies, and a nice selection of cold beer, including locally made blueberry ale. Normally I'm far too lazy to write a review, but we had such a good experience at this store that I thought I really should. We had a somewhat unfortunate time trying to start a fire in the blackwoods campground after buying wood and a starter log from here. We went back to ask for advice, and he was as confused as we were about why the logs wouldn't stay lit. He gave us another bundle of wood, some of his own kindling, and lighter fluid for free. In the end, it turns out that the supplier of the logs had left them out in the rain, and while they were dry on the outside, internal moisture kept them from burning correctly. We didn't get a fire to stay lit that night, but the store owner refunded our money without us asking, saying he hoped we would be back. We certainly will be if we're on Mount Desert Island again.

This was one of the most disturbing customer service experiences I've ever had…read more I stopped by this deli to buy some muffins. After picking one up, the owner suddenly snatched it out of my hand and immediately began yelling at me. I was completely caught off guard. I calmly asked what I had done wrong and said there was no reason to yell at me. Rather than explaining the situation, she continued shouting, became increasingly aggressive, and repeatedly ordered me to leave the store. At no point was I given a clear explanation for what had happened. My husband, who had been waiting in the car, saw me return upset and empty-handed. He went inside hoping to calmly resolve the misunderstanding, but he was also told to leave without any meaningful explanation. Despite his efforts to de-escalate the situation and speak respectfully, the owner continued yelling and refused to have a conversation. So we left. Later, we mentioned the incident to our Airbnb host, who told us he remembered similar confrontations involving this business with some of his past renters. After reading Yelp and other reviews, we also found accounts from other customers describing comparable experiences, including some who felt they were treated differently because they were non-white. I can't speak to the owner's motivations or intentions, but seeing similar accounts from others was deeply troubling. Any opportunities or excuses she can find to harass, she will. No customer should be yelled at, humiliated, or threatened for any reasons. Everyone deserves to be treated with basic courtesy and respect. We intend to report this incident through the appropriate channels so it can be properly reviewed. I also hope the business preserves any available security camera footage, as it may help provide an objective record of what occurred. Based on my experience, I cannot recommend this establishment.