How is starbucks still open? Terrible policies, terrible coffee, sugary gross food. Convenience is…read morethe only thing going for them

Ordered 2 Caramel Ribbon Crunch Fraps with a shot of espresso... got both drinks without any…read morecaramel. Made my husband turn around to get a different drink thinking they ran out of caramel. Instead she (employee Elsa) said they would remake and did have caramel. Elsa then tried to tell me that it was the espresso that was "diluting the drink". I worked at Starbucks for over 2 years I've had this drink over 50 times probably. So now the "remade drinks" are absolutely disgusting with an excess amount of caramel all over the bottom, sides, top, coming out all around the cup. Almost like a "okay here's your caramel." Just rude and unprofessional it's not hard to just follow instructions. And this location is not usually busy so there's no excuse. Please teach these baristas the right recipe!!! And just because I wanted caramel on my drink doesn't mean I want 50% of my drink to be caramel.

Very good and fast service. All my orders have been correct…read moreso far in drive trough early mornings. Indoors is really comfortable to.

I've been a loyal Starbucks customer since middle school. I love starting my day with a coffee…read morebefore work, grabbing one before road trips, or stopping by during errands. But the Otay Mesa Starbucks continues to disappoint me, time and time again -- to the point where I feel the need to write this review in hopes that someone in management takes action. This isn't about a single bad experience. This is about a pattern of consistent mistakes and poor customer service that I've put up with for far too long. Nearly every time I go to this location -- whether through the drive-thru or via mobile order -- something is wrong. I'm constantly receiving the wrong drink, missing items, or food that isn't mine. I've even been handed entire orders that weren't mine at all. What's worse is that I've actually had to leave work on multiple occasions just to go back and get my order corrected. And I only do that because I work 12 to 14-hour shifts, and on long days like those, I just want to enjoy my morning coffee -- the one I paid for and expected to be made correctly the first time. Some might say it's not a big deal, but when you're dealing with this every week, it becomes a huge inconvenience. I shouldn't have to waste time and energy fixing a mistake I didn't make, especially not during a workday. To make matters worse, the customer service is equally frustrating. There's a tall Hispanic man with a beard who regularly works the drive-thru window. He rarely greets me, almost never smiles, and speaks in a tone that feels dismissive or annoyed. On one occasion, he scanned my phone aggressively fast and when I said I wanted to use my rewards stars, he said, "You should've told me sooner, I already scanned it," as if I was the problem. No apology, no effort to fix it. Another time, he got my drink wrong again and still charged me for an extra add-on I didn't even ask for. By the time I realized, I was already at work -- and again, couldn't leave to go fix their mistake. I keep going back to this location only because it's close to work, and unfortunately, there's no Dunkin' nearby. But I'm honestly at a breaking point. Being treated like an inconvenience when I'm a paying, loyal customer is unacceptable. Starbucks is a brand built on consistency, quality, and a good customer experience -- and this location is falling short on all three. To the management: Please take this seriously. Your team needs better training, more accountability, and a reminder that customer service actually matters. This store has potential, but right now, it's leaving a very bad taste in people's mouths -- and I don't just mean the coffee.

This Starbucks is pretty big and has a drive thru. Service…read moreis ok but in times it can get slow and they can take up to 20 minor more to make your drink. Ambiance is same standard for a Starbucks. It is clean, has one bathroom and tables inside and outside. Drinks are made pretty consistent for the quality of the chain. I usually get a Cortado with Soy Milk. It is located in a shopping area with lots of parking, but in rush hour it can be very busy. Drive thru is always packed.

I don't frequent this location often just cause I'm not in the area much. My last visit I was…read moresurprised to see it was not super busy, but it was mid afternoon. The several times I've visited, service has been quick. The interior of the store very clean and organized. This location is very spacious which is nice. I recall lines are usually fairly long, but not today which was great. They have a drive through. Nothing extra special at this location. No extra fancy chairs here. 2025: 53

Still a friendly staff just as knowledgeable as ever! Great service and the drinks are the…read moreStarbucks quality that you have come to know and trust! No mismanagement here! Great seating and a clean environment.

What is happening to your employees??!! This is the worst customer service from any Starbucks I've…read moreever been to. And this Starbucks didn't used to be like this. Fix your employees because this is getting very bad. I had placed an order online, the barista made it incorrectly, I mentioned what I had asked for and she wanted to sit there an argue why it was made the way she made it when I had ordered it at other Starbucks the same way without issues. I asked her if she could just fix it and she doubled down. I had an event to be to early in the morning and I just didn't have the time nor energy to argue with a child who could not comprehend what was being requested so I left. Today, we came an ordered in person, a customer was telling the barista what was wrong with her beverage and the same response came from a different barista, at least he offered to fix the drink. The lady was calm and yet another barista from behind the counter betrayed the customer on why the drink was made that way when she wasn't even the one that made the drink for the customer. It shouldn't matter how the drink is made if the customer requests customizations which you offer on the app, they should be followed to its entirety without the baristas trying to argue with the customer about why they chose to make it the way they wanted instead of how the customer requested

Can't mess up a Starbucks. Smallish location inside. Most of seating is outside. Quick and clean…read more Hard to move around due to COVID regulations. Wait at door, etc...

I went with my family and just because my aunt wasn't dressed to the nines, Osvaldo the…read morecashier/barrista, rudely and intentionally ignored her while she was ordering. She repeated herself 3 times and he didn't even acknowledge her presence until I started talking with my English accent. We were the only ones who were treated like that by him and my aunt and cousin were the only ones who weren't dressed like they were going to an interview. Furthermore, even the drinks weren't the same as how it is in other establishments.

This Starbucks I ordered a Trenta strawberry açai refresher with no ice and asked to it to be…read moretopped up. He said it would cost extra. I said that's fine and this is what they gave me. When I tried saying something to him he goes well that's a policy like well you charged me for the extra top off so what's going on? He goes that's a policy. I got then you need to fill it up. He goes no and then try to have me kicked out of the store. I told him if you're not gonna fill it up then reimburse me the extra money that you charged me to top it off. He refused to.They didn't want to fill it up at all, and it was the Starbucks manager. He was so rude.

I would give 0 stars if possible. Today (June 6, 2025) I encounter the employee (David I believe),…read morehe was very rude and hostile. I made a small request but he was very rude towards me. I always go to this location because my work is next to it; but now that I know this employee is working there and is very rude I will not be there again, and my co workers know not to deal with that employee as well.

Pastries are delicious and baked in house. Try the empanadas, or the beso cookies, or the cinnamon…read morebun or the apple strudel or sample them all. All underrated and good until the last morsel. The coffee is so tasty HOT LIKE I LOVE MY COFFEE! The hotter the better for me. Custom orders are welcome. I order was complicated and it was a hit. SERIOUS SERVICE IS TOP NOTCH, young hardworking staff who is awfully respectful. Tip them nice! The location is a hidden gem, the outside is deceiving and the interior is clean and welcoming. The bathrooms are clean and comfortable and the back yard is clean, cute and inviting. Dine in or to go! A must do. we will return.

Best coffee shop hands down in Tecate Baja California. Real coffee from natural coffee beans local…read moreand from well known suppliers. They are the real deal. The place itself has a really cozy and good vibe to it. Clean place with a relaxed vibe. The service was good and friendly. They also have a drive thru if your in a hurry. Cash only. Recommend 100%.

This coffee shop is inside Jamul casino and they have never disappointed me. They always have…read moreStarbucks coffee and any blended drinks you wish including boozy coffee drinks and lattes. You can easily use your players discount here and any food comps as well. I'll admit I've made the mistake of getting cups of coffee after 6pm several times now and have trouble falling asleep later on. I guess I'll never learn.. The donuts, muffins and pastries are brought in from Mary's Donuts, which are some of the best in town. Bacon-topped maple bars too? Check. I think these are life changing if you like the salty/sweet fusion. There always seems to be some sort of a line here, and for good reason. I know for sure I will keep on trying different donuts and baked treats here since this place is closer to me than driving out to Mary's in Santee!

Coffee is good, tastes similar to a Starbucks. Staff is friendly. Worst coffee cake I've ever had…read moreif you call it that. Dry crumbly block of something. Couldn't even bite it as it just crumbled apart. Awful. As for the ordering, I ordered from the kiosk and waited 15 minutes for it to come out. It did not. The employees say the kiosk system doesn't work at the coffee shop. Then why have it management. Annoyance for the guests and confusion for the employees. I always feel like Jamul almost has it but just doesn't.

Es como otro D'Voladas…read more Applies to all D'Voladas: Decent quality - they are NOT coffee experts but know the basics Decent prices - cheaper than Starbucks but more expensive than Specific to this location: Poor or no wifi. I've been several times and most of the times it's not working. And you can ask them to reset, but it just doesn't work. Occasionally Good service - usually friendly, and always helpful

Erica (spelled correctly btw) crushed it with a "Maui" latte... just ask... it's fire!…read more Great service, vibes and overall experience!

Was in Alpine and needed some fuel. Decided to try Caffe Adesso and I couldn't recommend more! The…read morestaff were respectful and service was quick. And of course the coffee was also amazing!