We purchased a new home in July 2024 and have had several issues. Lennar has fixed most of our warranty issues with the exception of our tile floor. The floor is lifting, has tile defects, and the contractor left spacers in the grout. A few spacers have been shaved off but they left the feet under the tile. We have had two (2) inspections and Lennar & Cal Custom Tile refuse to fix the issue. read more

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Had a 1 year follow up for a home I purchased through Wathen Castanos whom contracts out. Individual showed up and asked me to sign before completing the jobs, stated he would be done by the time I signed. Long story short, he thought there was only one job when there were two. The job I had to remind him about though it was on his work order was to grout the back splash to countertop. A week later there are already cracks. Poor work and poor workers. Don't use. read more

Bought a Wilson Home. CalCustom Tile laid the tile floors. Myself, my guests and 91 year old mother-in-law tripped on lipage and low grout between tiles, which also made the corners sharp. I identified about 70% of the tiled floor to have between 1/16 to 1/32 lipage on 1 to 2 corners of each tile. I asked for the owner to come to my home as I felt the floor was unsafe. He looked at the floor and said the floor was fine but agreed to replace 16 tiles I had identified and to review the rest of the tiles for lipage. He did not check the rest of the tiles, so he lied to me. I would not use Cal Custom Tile. read more

This company was used by Wathen Castanos for our new build home. We were told the house has a one-year warranty but when there was two small blemishes on our island the gentleman who came to inspect the house was very rude and accusatory. He told us there was no way that they could fix the issue and they'd have to replace the whole thing but they wouldn't be doing that for us more than likely. I was told I would receive a call back after he spoke with his boss and never got a callback. I called customer service to find out they have deemed it not under warranty. This is terrible customer service and I would never recommend them to a friend read more

This place is so unprofessional! Candice the customer service rep is not a help at all we purchased a home from Wilson homes and cal custom tiles was the company that installed are flooring. They did such a horrible job installing are 18X18 tiles have raised tiles through out the floor to were it is unsafe it's a tripping hazard. I had one guy come out to view my counter tops and spills acetone all over my floor it was shifting everywhere the guy states that the floor needs to be addressed. I knew that but trying to get them out was hard. Then they eventually come out Clayton states in the beginning when he called in regards to the floor that he didn't need any furniture moved well how will you inspect and when they came out it he look at the hallway and the kitchen and stated there are a few raised tiles and we were gunna schedule another day for him to come out for the upstairs bc my husband wanted to be present as well and things needed to be moved. The report comes back that every thing is in standards how is that possible and for him to lie and state I declined him inspecting up stairs is ridiculous mind you it's been a year. This situation is so uncomfortable and ridiculous I 100% would not recommend this company they obviously do not take pride in there work. And obviously don't care that there work can be a possible hazard to our safety. read more

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I've employed Cal-Custom for two projects now, and I've been more than satisfied both times. When we had granite counters installed in the kitchen, I went out to where the granite is fabricated. They had the slabs upright and ready for me to check, and were very helpful in showing me the best layout for each counter area. For both of my projects, the people they employ have been extremely professional, helpful, and thorough. Each step of the way, they took their time to make sure that the job was done exactly right. Their prices are very competitive, but I'd hire them even if that wasn't the case. I can recommend CalCustom without any reservation whatsoever. read more