I have heard so many good things about this store, and being a Fallbrook local, I love to support local businesses. However, I have dealt with this company twice, and both times I felt mistreated.
The first time around, I brought a gun in for repair. I told him what was wrong with it and without a word, he took it into the back room and returned to hand me a ticket. Without once looking up to make eye contact, he simply said, "We'll call you". After a few months, I got no call. I called them and he got grumpy on the phone, "There's still 80 guns ahead of yours. I'll call YOU when it's ready". OK, I thought this must be a high demand service and I'd just have to wait. Finally, after almost a year, I walked into the shop to ask if I could just have my gun back. By then, I had misplaced my ticket. Boy, did he give me hell for not having the ticket. I was about to walk out and tell him to keep the gun when he finally decided to go back and look for it. It only took him 30 seconds to find it, so why did he spend 5 minutes giving me hell for no ticket? The gun was done, but they had never called me. On the ticket was a hand written note, "Called June 22". That was the date that I called them. He told me that they tried calling me to tell me that it was ready and I never called back. That was over half a year ago. Were they really only going to make one attempt to call me? On top of that, when I dropped off the gun, I had asked him to gun, I had asked him to call me with an estimate BEFORE the work was done. OK, I got my gun after more than a year in the shop. The price was fair enough, so I paid up.
While I was there, I found a used rifle I really liked. I told the lady I was interested and I'd like to know more about the gun. She turned around (without responding to me) and a couple minutes later, placed a purchase contract on the counter. I told her I didn't know much about guns and I wanted to know more about it before I could make a decision. She told me they were a gunsmith shop, not a gun school. OK. For some reason, I told her I wanted to buy the gun anyway. When I came back to pick it up, the same lady provided more poor customer service. I handed her my ticket, she went back and got the gun and laid it on the counter. I handed her a check. She walked away without saying a word. I thought there must be some other business remaining since she never even said "Thank you" or "Have a nice day" or anything else to let me know business was concluded. After about 10 minutes, she came back and asked, "Do you need something?"
Well, I got one gun fixed, and bought a gun. I'm happy with both of the guns. The customer service was just horrible. read more