I can attest that I received excellent, EXCELLENT! customer service from Erick, NOT only did he fix…read morea problem I had, after explaining my frustration and disappointment he had tremendous patience and knew how to get everything done properly with ease. What I had was not a small task because I witnessed him juggle multiple things, simultaneously. He was honest and straight forward. After he looked at my current plan he was able to figure out the problem and switched it to a better one, gave me various options which lowered my bill. Whenever I need help, you can bet this will be the first store I will go to. I've been to several other Verizon stores and this one truly stands out from the rest. Thank you Erick for resolving an issue I had. If you need great assistance ask for Erick he will steer you in the right direction.

Stephanie helped me get my phone set up . Great and courteous service …read more Tech support over the phone couldnt get me anywhere , but she got every taken care of .

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

I had to return some equipment because I'm moving to a different city. The staff were friendly and…read moreit didn't take long to get things done. That said, Spectrum service is terrible overall. I would not recommend them if you have another option.

Just returned some equipment to the Gilroy facility. The guy I had to deal with was not too…read morefriendly at all. Just very passive aggressive, and if you don't like your job buddy find another job. You know who you are.

By far some of the worst and laziest customer service I've ever met. Their management and staff are…read morelaughable on how low their efforts are for "their" customers. You ask them questions about timelines and their answers are "I don't know" and "we get them when we get them" There's zero initiative, and it's not as if they're filled packed and helping customers and flustered. This was during a point where they had 4 employees on the floor and 1 other customer besides myself. The worst part is, management has seen the reviews on this store for months based off of other reviews and still haven't changed a thing.

we had Spectrum Business phones. We wanted to install internet as well. In the process our phone…read morenumbers that we have had for 40 years and that are on all of our advertising were canceled, and were given two other phone numbers. Now we're being told that it may take up to 72 hours to get the old phone numbers back (if possible). in the meantime we are getting no calls, loosing thousands of dollars in revenue. We can't even get an answer as to how it happened. This is the worst thing that could of happened to a business and all I get from Spectrum is ( we have a ticket on it ).

Not that good, I returned the high-speed equipment for internet service and was still being billed…read more The self install system was nothing short of a disaster, nothing worked. They wanted to send a service tech the next day as a courtesy, never happened. They kept trying to ask about the service ticket,,,when all of that junk was returned. When you're calling make sure to ask for billing or correct department instead of internet or TV because the phone system is the worst and time consuming.

I am staying long-term at the Best Western San Benito Inn located in Hollister. The facility has…read more30-MB cable Wi-Fi provided by Charter Communications. However, because there are several large hotel/motel facilities on the same node which include many private residences and numerous businesses, the download/upload speeds are worse than the old v90 dial-up speeds used to be. I just checked the internet speeds here on toast.net, speedtest.net, dslreports.com, and charter's own speed test. All of the results were virtually identical with download speeds of 212 kb (!!!) and upload speeds of 975 kb. This is a far, far cry from the contracted-for 30 MB speeds that Charter advertises and charges for. In the past 10-days, Charter techs have been to this facility AT LEAST 3 different times. They have verified that all of the equipment here at the hotel is more than adequate and working properly and claim that their speeds are fine (as they said with a smirk). One of the technicians admitted to me that there were too many people on the same node using up all of the bandwidth and described the problem as having 50 people on the same street all trying to use the same garden hose at the same time so that each house only gets dribbles of water instead of a full stream of water. Charter's internet service is so bad that I have been unable to send out even basic emails for work so I have recommended that the Best Western management file suit against Charter Communications and I have contacted my lawyer to proceed with "restraint of trade" litigation against Charter since their contracted service is preventing me from performing my employment and depriving me of income while at the same time forcing me to use Office Max and Staples in Gilroy (15-miles away) to send emails, faxes, and download construction designs. I would strongly recommend that everyone use another internet provider other than Charter Communication!

We found George and Central Coast Internet after suffering a few years going through every…read moresatellite and wireless provider known to the area. George really owns and represents his services and product. Very reliable service for the rural parts of Hollister. He makes an effort to resolve any problem within a few hours by heading to your property to diagnose ans resolve whatever issue could exist. The only downside, which I'd say is unavoidable, is lack of higher speeds. But this is due to supply and demand, which means the more customers he gets, the more supply he'll be able to provide overall improving the bandwidth his customers use together, creating a more constant speed for any time of day. Don't settle for data caps, never go with Razzolink. Local businesses always dominate. Thanks George!

Was so lucky to find George and his company. My other choice was going to be satellite Internet and…read moreclose to $200 a month for the same speed connection. He made himself available and was very flexible with our move and needs for installation. No 4 hour window to wait for his company. Very happy wonderful company.

Great but it can get frustrated with customers service but there is people that will help you.read more

I have HAD to be a Spectrum wifi customer in my apartment building due to a monopoly. I cut my…read morecable as it was too expensive and they never documented I had called. They charged me for two months of service even after the equipment was returned. They fought tooth and nail for that money and got it. Now they raised the prices on the sketchy wifi to be just as much as when I had cable and wifi. I would never be a customer if I had a choice. The wifi goes out regularly and you do not get credit unless you call and demand it. They will take every penny they can get.

You can't go wrong here. Robert is extremely knowledgable, fast and clear…read more The smart home landscape is changing so rapidly than it takes more than a hobbyist technophile like myself to stay on top of it. It takes a pro. I'm surprised there aren't more businesses like this, but until there are, no matter where you are in the country, you should reach out to Robert. He helped me out with an affordable phone consult and very generous email exchanges. Highly highly recommended.

These guys really solved a couple problems that had been very frustrating for while…read more I had been dealing with spotty to zero coverage for internet access in the house and backyard and basically marooned to one part of the house using our wireless network. I tried to install another wifi router but, could never get it work right. These guys came in and installed a "Wireless Mesh Network" and now I can be anywhere in the house with our laptops and Ipads. In fact, last week I wanted to take in some of the great California sun, now that the rains have stopped and went to backyard with the dog. Got my work done, dog had a great time being outside and I enjoyed finally being able to work from the backyard.

I have worked with South Valley Internet as one their partners and suppliers for over a year now…read moreprofessionally, and I am impressed by the level of personal care and service that they strive to give their customers and suppliers alike. I have worked with, and gotten to know, the owners of SVI over this past year very well as they worked to expand their network and provide faster speeds to their customers, and their focus always is on providing their customers with the best experience and best customer service which I admire. Even though as a sales rep who covers a lot of territory, I have worked closely with the team at SVI, and have been in their offices, and have seen how their entire staff is very friendly and responsive. I have also heard their staff answer customer service calls and their customer care is empathetic and professional. I do Yelp reviews mostly on restaurants. I have been a Yelp reviewer for many years now. When I am passionate about someplace I have been...good or bad...I want to share my experience. I come onto Yelp to look for recommendations myself, and feel I should do the same. In my experience, most people that complain (most...not all) might have had one bad meal, or looking for something to be comped if they complain, come onto Yelp and give a bad review hoping to get something for free. RARELY do you see happy customers come onto Yelp to take the time to share positive experiences, so yes...most technology companies will get the complainers coming onto Yelp to...complain. When was the last time YOU came onto Yelp to just talk about how good your TV or internet service was? So lets be real...most of the "other than 5 star" reviews here are mostly likely disgruntled customers who are looking for something free or had one bad experience. I personally would much rather give my business to a local business that cares about it's clients, than another big-box cable company where I am just another number. I am very particular about who I recommend, but I believe South Valley Internet is focused on providing the best customer experience, and the fastest internet speed for its customers, and is determined to provide the best customer satisfaction and loyal customers as possible. I highly recommend South Valley Internet.

The pods they recommended are great for speed and to get good internet into a room in my house that…read morecould never get it for whatver reason. I'm still happy with their fix !