Do not have anything sent to this location because they will refuse your package and then your…read morepackage will end up in a parcel locker and you won't know where it is and how to get to it. This store knew that I was having something sent to their location. They tried to send it the first time and somebody needed to sign for it however no one was available. This store was well aware that they would be receiving a phone replacement in my name, they refused it every time and now it's in a locker and I don't know where it is. I spent five hours arguing with customer service because of how crappy this location is at their job. You guys get packages every day, if you were getting something that you were unaware that you were getting you could've easily looked up who was the sender and who the receiver was. They would've seen I was a customer of theirs, and they didn't do that so therefore now they lost a phone, and I hope corporate takes it out of all of their paychecks. Do better cause you almost lost me as a customer today.

The staff there are extremely professional and knowledgeable. The store is clean and organized…read more Fernando helped me out and solved an issue my account was having so I was able to upgrade my phone. I highly recommend this location and Fernando if you are needing help.

Stephanie at Verizon was absolutely amazing! She was incredibly patient and took the time to…read morecompare every option for me, including pricing with and without adding an iPad, upgrading my insurance coverage, and exploring different plan options. She explained everything clearly and never made me feel rushed or pressured. What stood out most was how personable and friendly she was. Customer service like this is hard to find these days. She made the entire experience stress-free and enjoyable. I was able to sit back, relax, and let her handle everything while she walked me through the details. I honestly wish I had purchased my two phones through Stephanie instead of online customer service because she absolutely deserves the credit for earning my business. Thanks to her, I ended up getting a new Apple Watch, and I'm already planning to bring my mom in to get one too! One thing I really appreciated was that Stephanie never pressured me into adding an iPad, even after taking the time to compare all the pricing options for me. Ironically, that's probably why I'm still thinking about it! Instead of pushing a sale, she focused on helping me make the best decision for my needs. That approach built trust and honestly makes me more likely to come back and purchase one later. If I do decide to get the iPad, I'll definitely be coming back to work with Stephanie. Stephanie is the perfect example of what great customer service should look like. Verizon is lucky to have her. Give this woman a raise! Outstanding service, exceptional knowledge, and a genuine desire to help customers. My tip for anyone visiting Verizon: schedule an appointment at a corporate Verizon store if you can. In my experience, the service has been much better than what I've received at authorized retailers. If you're lucky enough to work with Stephanie, you're in great hands. I'll definitely be recommending her to family and friends.

I can attest that I received excellent, EXCELLENT! customer service from Erick, NOT only did he fix…read morea problem I had, after explaining my frustration and disappointment he had tremendous patience and knew how to get everything done properly with ease. What I had was not a small task because I witnessed him juggle multiple things, simultaneously. He was honest and straight forward. After he looked at my current plan he was able to figure out the problem and switched it to a better one, gave me various options which lowered my bill. Whenever I need help, you can bet this will be the first store I will go to. I've been to several other Verizon stores and this one truly stands out from the rest. Thank you Erick for resolving an issue I had. If you need great assistance ask for Erick he will steer you in the right direction.

Great help. Beautiful woman stunning helped me out. Very nice and offered help to resolve my issue…read more I would recommend.

This review is for the verizon organization at this location. Hire more people, the gentleman here…read moreis good at his job and greeted me as I came in but he is only one person. There's a line of 8 with 2 hours waiting and counting. Please hire more people. This one star is strictly for not having enough staff.

It was good... then it went to pot. I'm trying to write this review about the internet services,…read morebut it seems I can only write it for this store- so they get the blast and can hopefully pass it on to corporate. I initially came to AT&T because I was having trouble with an alternate provider and despite multiple attempts to address the issue, they simply failed. So I came to AT&T. At first, it was great! Good speed, good ability to manage my internet and those who used my WIFI. But suddenly, it got zapped! I'm not 100% sure what the issue was, but it went from super fast... reasonably fast... to impossible to work. Getting a live person on the phone is UTTERLY IMPOSSIBLE!! Getting a live person to chat with is COMPLETELY IMPOSSIBLE!!! I finally get someone live and they say that my plan was changed! Not only that, but someone had hacked my Wifi. Okay, that's simple enough to address. Change the password. Still, my Wifi is impossibly slow. I called and FINALLY got someone live after an hour wait for a call back... plus another 20 minutes on hold! This is absurd! I get someone live and they tell me the plan was changed... WHY?? WHO AUTHORIZED YOU TO CHANGE MY PLAN?? Regardless, I tell them to put it back! I get it back and then cant get half of my items to connect to wifi. I put in the right password, and it tells me, its the wrong password. EVERYTHING IS S...L...O...W...!!!!!! The glaciers could completely melt before some things load! I asked to have someone come out and scheduled the appointment easy enough. The guy is late, and then calls me saying he knows my issue- that I have too many things connected. Ummm... no? It wasnt a problem a week ago! Why is it suddenly a new problem now? What changed?? Nothing on my end! So then I get hit with the line, "I can come out, but it's going to cost you $150". I beg your FRIGGIN PARDON?? I am NOT paying you to fix something I'm already paying for! After resetting the devices several times, I still have super slow wifi, and STILL cannot connect some items to wifi. That's IT! CANCEL MY SERVICES! I call and am forced to deal with the GOD-AWFUL Automated system AGAIN! CANCEL SERVICES!!! "Let me connect you with someone live..." OH?? NOW you can suddenly connect me with a live person? NOPE! "Sorry, our offices are closed! Please call back during this time frame, central time". Okay... let's try chat!! "Sorry, our automated system cannot connect you with someone live- offices are closed". HEY AT&T, Im changing my payment info and you can come get your crap before I drop it in the trash. That includes the crappy satellite dishes you left on my house from previous customers. Guess you're too lazy to take care of customers!

Gus' team were super helpful, ALL of them (Stephanie was our main support)…read more They didn't make me feel weird, they were welcoming and open to educating us of all our options! Thanks Hollister AT&T team!!

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.

Training on customer service suggested! Stopped in not…read moreknowing the place wasn't open yet,(no hours of operation on display BTW) some guy walked up to the door swiped his key to open the door & without even a "good morning" he says, "WE OPEN AT 10:00", walks in and closes the door. No big deal if to me, but you would think, you would want to take a few more seconds to explain, maybe a "GM so sorry but we're not open yet, we should be opening at 10:00" customer service is key in any business. I wasn't expecting a response from business owner & I respect that...

Unbelievably bad service. Went in right at 10 and there was two girls one of which I'm assuming was…read morefloor manager walking around with an iPad and another lady ACTUALLY working with a guest. We were told by the lady walking around with her iPad that it was only a 15 minute wait. And. Welp it's 11:05 I'm sitting in my car writing this review with my still broken phone. While it's understandable to have technical issues with an eSIM ITS IS COMPLETELY UNACCEPTABLE TO leave customers standing around an additional 45 minutes later with ZERO explanations. It wasn't until we had to remind the IPad Girl she told us it was only going to be 15 minutes that she gave us some completely unsympathetic, unapologetic response about "technical difficulties" wow? Couldn't have told us? Rather leave us to waste over an hour! Thanks for making my birthday so special guys!!!!

*.. V * Verizon S…read more Business Owner Hi Joy, we're sorry to hear about the issues you had with your bill. Our goal is to be a reliable resource for your wireless needs and provide the best possible experiences for our customers. This is especially concerning to us, and we will be escalating your review so we can look into this. We value every member of the Verizon family, and we hope we can win back your trust and confidence. ......................,...............................,,,,,,, So Verizon sent me this message over TWO weeks ago and nobody has contacted me. Verizon Customer Service is the worse, if you have a billing problem of being charged for equipment you don't have for almost 2 Years and you can't even get someone to get back to you. I have been working on this problem since January of this year 2026. I've called Customer Service numerous times have gotten ticket numbers that they'll be working on this and then when you call back, they don't even show the ticket and they want you to start all over again? What the issue is? I'm done with Verizon. They have the worst the most worst Customer Service and they rip off people. I'm going to be canceling my account with them. Good luck if you'd get a Verizon account because their customer service really really really really sucks to the max to this day. Only one person has called me back and that was the manager from the Watsonville store in California and he said he doesn't deal with Customer Service because this problem came out of his store and he only does sales so there you have it great customer service you guys have you guys owe owe me almost $2000 I mean it's ridiculous how you rip off people and charges also so much for phones and then you can't even call a customer back to tell you why they're not giving you your credit so Verizon sucks.

Poor Experience with Phone Replacement & In-Store Appointment can I give this company no stars? One…read morestar seems good still. Dear Verizon Management, I am writing to express my disappointment with my recent experience at the Morgan Hill (vineyard) store. On 08/27/25, my phone screen suddenly turned green. Verizon sent me a replacement device, but due to FedEx delivering it to the wrong address, I had to drive all the way to San Jose to retrieve it. (not Verizon's fault) Once I finally had the phone, I attempted to activate it, but the Verizon app would not recognize my device and kept sending verification texts to my non-working phone number. Umm hello, How does that even help when my phone is not working? I called customer service but they were closed. I then tried technical support, which left me on hold for an extremely long time without resolution. To resolve this, I scheduled an appointment at the Verizon Morgan Hill (vineyard) specifically so I wouldn't have to wait. However, when I arrived, the associate on duty explained that he was the only one working and was simply helping people in the order they came in, regardless of appointments. This completely defeated the purpose of scheduling ahead of time. Despite having an appointment, I waited over two hours with no resolution. There was only one staff member (Chris) working, which made the situation worse. I want to be clear that Chris did his best and this is not his fault -- the blame lies with management and Verizon for failing to properly staff, prepare, or communicate. No employee should be left alone to handle a full day of customers and/or appointments. On top of that, I was told I needed "second authentication" from my mother, who is over 70 and not familiar with what steps are required. This requirement was never communicated beforehand, and staff seemed unprepared to handle it. There should be another way to authenticate. And You cant expect everyone to know how to use the verizon App to accept. That makes me soo mad where they assume everyone knows how to work the app. it causes delay and frustration on how to resolve an issue. If appointments are scheduled in advance, the team should be aware of what is needed and ready to assist -- otherwise, what's the point of making an appointment? As a parent of an 11-month-old baby at home, this wasted time created a major hardship. My baby's feeding and nap schedule was completely disrupted, all because the service was understaffed and disorganized. This experience shows a lack of preparation, poor scheduling management, and no regard for customers' time. I left with my issue unresolved and cannot recommend this location. I find it very concerning that only one employee is scheduled to handle all customers--especially on the day before Labor Day, when stores are predictably busier. Brian C., the GM, his info at the store front should be aware that this creates a very poor customer experience. I've now been without a working phone since 08/27/25, and the delays, lack of support, and broken appointment system have been unacceptable. I respectfully ask that you: * Ensure appointments are honored as promised. * Improve staffing, especially before peak days. * Provide a solution to help me get my phone activated promptly.

I'm going to start right off saying I'm not at all a fan of Verizon Wireless for reasons I won't…read morelist because this is a new experience and my former reasons are in the past. That said, we found ourselves having to change our cell service due to local tower constraints with our current provider. The only reason this store gets one star is because the guy at the counter was nice so he gets the kudos. But Verizon doesn't. I came in asking if they have a senior plan, which some services do. For anyone who is a senior this is important to know and check into. Every dollar saved is important when you are a senior. The response was, "no.... Everyone had to come in as a full pay customer and then some people are chosen to sign up for a senior plan down the road." Really? Super Manipulative. Don't fall for this. I was super thankful at that moment to walk out the door and say... "don't say anymore. I'm not interested." Once you know something about a cell company you know and they didn't let me down. No thanks to Verizon. That said.... Do your homework because there are other companies out there who offer super affordable plans right out the door. Ones who take your current phone and don't BS you around with the hope that some day you might save money being a senior. Verizon already overcharges for their services. Just because it says Verizon does not at all make it the best. Do what you need to do to fit your budget for the best possible service and bypass this kind of thing. I'm thankful I left because I found a much better option somewhere else.

DO NOT COME HERE. I came in because I wanted an upgrade from my original iPhone. I went ahead with…read morethe purchase and the lady helping me listed out all the fees and told me the fees were for the price of the phone and activation fees. Once I got home and saw the itemized bill, turns out she charged me $130 for a phone case!!! Complete scam!! Stay away. She never asked me if I wanted a case or if I wanted to purchase one. Especially 130 for a clear case I can get for $12 online. Never coming back

Bad service right off the bat don't come unless you wanna get ripped off or waste your time on…read moreexcuse after Excuse not worth it they'll have you on the run around for weeks and won't resolve anything

Do not ever see or work with Daniel A specially if you visit this Verizon store. I went in to…read moreupgrade my phone, and was told that as part of my upgrade a screen protector and case were included FREE OF CHARGE. The kid lied and charged me for both items and snuck in a box charger that I did not ask for. He charged me $57 for a phone case, $72 for a screen protector, and $37 for a box charger. He told me my total charge was for the remainder of the iPhone balance and taxes. He then failed to print me a receipt invoice (said he wasn't able to) so he emailed me the receipt which didn't get to my phone email until hours after I left the store and saw what I was charged for. When he set up the screen protector and case, he threw away the packaging which didn't bother me, until I went in to the store this morning to get things right and return the items I thought were free. I was unable to return the items because I did not have the packages for them. TERRIBLE EXPERIENCE WITH DANIEL A. However, Nicky who helped me this morning was able to refund me for the charging box as that was the only item left in a box. Again, if you visit this Verizon store, please do not do any work with Daniel A. I get they are commission based, but sell with integrity instead of lying to your customers!!

By far the worst Verizon store and experience I have ever had. Their rep Daniel kept me waiting for…read morealmost an hour even though we had an appointment scheduled. Then he activated my lines wrong, added on things I never agreed to, financed devices I told him I didn't want financed, activated the wrong home internet device, quoted me a price that said includes taxes and fees (which it doesn't), didn't port over any of my numbers because he "ran out of time", and overall made the transfer and enrollment experience horrible.

I signed up for Verizon 5G Home Internet in San Francisco in 2022. I later attempted to use the…read moreservice here in Monterey in 2023 when I moved here. The service was ineffective in Monterey, so I contacted Verizon to close the account. I made multiple attempts to return the modem after cancellation. I was told I needed a return box but never received one despite repeated requests. I was also never informed I could have returned the equipment via UPS. After continued efforts to return the equipment (including attempting to return it in person at several different stores), I was eventually instructed by a Verizon representative at 1680 Del Monte Center Suite 12G, Monterey, CA 93940 that since the account was closed and there was no further need for the device, I could dispose of the modem as I saw fit. I disposed of it as e-waste. I relied on Verizon's instructions in good faith. I have tried to contest the charges with both Verizon and their collection agency. As recently as last week, I was sent a bill for approximately $220 from a collections agency. This charge is improper because Verizon failed to provide return materials and expressly instructed disposal. I visited the store one last time today to avoid formal complaints with the Better Business Bureau and the FCC to no avail.

Davien and especially Moe were SUPER helpful and accommodating, and the whole staff was friendly…read more I'm not sure why this place is getting bad reviews, because our experience was great! Thanks guys for everything!