Thank you Nick for your amazing customer service today. You went above and beyond and helping us…read moreupdate our plan and getting the best deal possible with some great perks added to our new service. Thank you for your patience and support in offering us a variety of plans and helping us pick one that fit our budget and needs best. I highly recommend you contact Nick for any assistance at Verizon.

Stephanie at Verizon was absolutely amazing! She was incredibly patient and took the time to…read morecompare every option for me, including pricing with and without adding an iPad, upgrading my insurance coverage, and exploring different plan options. She explained everything clearly and never made me feel rushed or pressured. What stood out most was how personable and friendly she was. Customer service like this is hard to find these days. She made the entire experience stress-free and enjoyable. I was able to sit back, relax, and let her handle everything while she walked me through the details. I honestly wish I had purchased my two phones through Stephanie instead of online customer service because she absolutely deserves the credit for earning my business. Thanks to her, I ended up getting a new Apple Watch, and I'm already planning to bring my mom in to get one too! One thing I really appreciated was that Stephanie never pressured me into adding an iPad, even after taking the time to compare all the pricing options for me. Ironically, that's probably why I'm still thinking about it! Instead of pushing a sale, she focused on helping me make the best decision for my needs. That approach built trust and honestly makes me more likely to come back and purchase one later. If I do decide to get the iPad, I'll definitely be coming back to work with Stephanie. Stephanie is the perfect example of what great customer service should look like. Verizon is lucky to have her. Give this woman a raise! Outstanding service, exceptional knowledge, and a genuine desire to help customers. My tip for anyone visiting Verizon: schedule an appointment at a corporate Verizon store if you can. In my experience, the service has been much better than what I've received at authorized retailers. If you're lucky enough to work with Stephanie, you're in great hands. I'll definitely be recommending her to family and friends.

So I stopped by to upgrade my phone today, took advantage of their awesome Black Friday deal and…read moreswitched to an iPhone 13 after years of being a android user. The staff here is outstanding and worked with me to got me the right phone, plan and accessories they even helped me get the BEST deal for it and replaced my faulty phone without question. Overall; great customer service. I highly recommend this location, I am happy with my purchase and love my iPhone 13 - thanks!

Terrible service. 1 sales rep leisurely holding a conversation about cars with a customer as I sat…read morethere for 40 minutes. Instead of placing me in the queue when I arrived, he placed me in the virtual queue when I he was finally finished with his conversation.

There's a staff member named Angel who works here who helped me and I can't give him enough praise…read morefor how kind he was, professional, courteous and knowledgeable. He helped me with my exchange to the brand new IPhone Pro Max and it took a long time to transfer all the data. He was the perfect example of what you would want in customer service. His coworker Kevin was also so kind to help me, I'm really grateful I came in while these two gentleman were working! They answered every question and were so patient with me. Thank you so much guys! Fantastic service!!

It was good... then it went to pot. I'm trying to write this review about the internet services,…read morebut it seems I can only write it for this store- so they get the blast and can hopefully pass it on to corporate. I initially came to AT&T because I was having trouble with an alternate provider and despite multiple attempts to address the issue, they simply failed. So I came to AT&T. At first, it was great! Good speed, good ability to manage my internet and those who used my WIFI. But suddenly, it got zapped! I'm not 100% sure what the issue was, but it went from super fast... reasonably fast... to impossible to work. Getting a live person on the phone is UTTERLY IMPOSSIBLE!! Getting a live person to chat with is COMPLETELY IMPOSSIBLE!!! I finally get someone live and they say that my plan was changed! Not only that, but someone had hacked my Wifi. Okay, that's simple enough to address. Change the password. Still, my Wifi is impossibly slow. I called and FINALLY got someone live after an hour wait for a call back... plus another 20 minutes on hold! This is absurd! I get someone live and they tell me the plan was changed... WHY?? WHO AUTHORIZED YOU TO CHANGE MY PLAN?? Regardless, I tell them to put it back! I get it back and then cant get half of my items to connect to wifi. I put in the right password, and it tells me, its the wrong password. EVERYTHING IS S...L...O...W...!!!!!! The glaciers could completely melt before some things load! I asked to have someone come out and scheduled the appointment easy enough. The guy is late, and then calls me saying he knows my issue- that I have too many things connected. Ummm... no? It wasnt a problem a week ago! Why is it suddenly a new problem now? What changed?? Nothing on my end! So then I get hit with the line, "I can come out, but it's going to cost you $150". I beg your FRIGGIN PARDON?? I am NOT paying you to fix something I'm already paying for! After resetting the devices several times, I still have super slow wifi, and STILL cannot connect some items to wifi. That's IT! CANCEL MY SERVICES! I call and am forced to deal with the GOD-AWFUL Automated system AGAIN! CANCEL SERVICES!!! "Let me connect you with someone live..." OH?? NOW you can suddenly connect me with a live person? NOPE! "Sorry, our offices are closed! Please call back during this time frame, central time". Okay... let's try chat!! "Sorry, our automated system cannot connect you with someone live- offices are closed". HEY AT&T, Im changing my payment info and you can come get your crap before I drop it in the trash. That includes the crappy satellite dishes you left on my house from previous customers. Guess you're too lazy to take care of customers!

It's one thing to have to deal with customer service on the phone. But then to go into the store,…read moreand see three associates literally doing nothing, then for them to tell you your order is not ready, and you have to wait for them to pack it. Like what the heck, can't you go to the back and finish the process??? Individuals getting paid to stand around and do nothing. This world is in trouble.

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.

I've been a long time Verizon customer and wanted to share my experience that i had today at this…read morelocation, so I wanted to upgrade my phone, but before I did that I paid off the remaining balance I owed on my previous one. Amazing customer service! The managers and all employees that work here are phenomenal. I was helped by Jesse and he went above and beyond to make sure I got the phone I wanted. There was some problems with the process at first but he quickly resolved it and I was able to get a Samsung Note 20 5G Ultra smart phone. He was very patient and did not blink or panic once. Thank you and I love my phone! This is my new go-to Verizon store

Unbelievably bad service. Went in right at 10 and there was two girls one of which I'm assuming was…read morefloor manager walking around with an iPad and another lady ACTUALLY working with a guest. We were told by the lady walking around with her iPad that it was only a 15 minute wait. And. Welp it's 11:05 I'm sitting in my car writing this review with my still broken phone. While it's understandable to have technical issues with an eSIM ITS IS COMPLETELY UNACCEPTABLE TO leave customers standing around an additional 45 minutes later with ZERO explanations. It wasn't until we had to remind the IPad Girl she told us it was only going to be 15 minutes that she gave us some completely unsympathetic, unapologetic response about "technical difficulties" wow? Couldn't have told us? Rather leave us to waste over an hour! Thanks for making my birthday so special guys!!!!

Came in to update my phone plan. Customer service was just ok, it really needs improvement, just my…read moreopinion. Decided to go to another store instead.

Poor Experience with Phone Replacement & In-Store Appointment can I give this company no stars? One…read morestar seems good still. Dear Verizon Management, I am writing to express my disappointment with my recent experience at the Morgan Hill (vineyard) store. On 08/27/25, my phone screen suddenly turned green. Verizon sent me a replacement device, but due to FedEx delivering it to the wrong address, I had to drive all the way to San Jose to retrieve it. (not Verizon's fault) Once I finally had the phone, I attempted to activate it, but the Verizon app would not recognize my device and kept sending verification texts to my non-working phone number. Umm hello, How does that even help when my phone is not working? I called customer service but they were closed. I then tried technical support, which left me on hold for an extremely long time without resolution. To resolve this, I scheduled an appointment at the Verizon Morgan Hill (vineyard) specifically so I wouldn't have to wait. However, when I arrived, the associate on duty explained that he was the only one working and was simply helping people in the order they came in, regardless of appointments. This completely defeated the purpose of scheduling ahead of time. Despite having an appointment, I waited over two hours with no resolution. There was only one staff member (Chris) working, which made the situation worse. I want to be clear that Chris did his best and this is not his fault -- the blame lies with management and Verizon for failing to properly staff, prepare, or communicate. No employee should be left alone to handle a full day of customers and/or appointments. On top of that, I was told I needed "second authentication" from my mother, who is over 70 and not familiar with what steps are required. This requirement was never communicated beforehand, and staff seemed unprepared to handle it. There should be another way to authenticate. And You cant expect everyone to know how to use the verizon App to accept. That makes me soo mad where they assume everyone knows how to work the app. it causes delay and frustration on how to resolve an issue. If appointments are scheduled in advance, the team should be aware of what is needed and ready to assist -- otherwise, what's the point of making an appointment? As a parent of an 11-month-old baby at home, this wasted time created a major hardship. My baby's feeding and nap schedule was completely disrupted, all because the service was understaffed and disorganized. This experience shows a lack of preparation, poor scheduling management, and no regard for customers' time. I left with my issue unresolved and cannot recommend this location. I find it very concerning that only one employee is scheduled to handle all customers--especially on the day before Labor Day, when stores are predictably busier. Brian C., the GM, his info at the store front should be aware that this creates a very poor customer experience. I've now been without a working phone since 08/27/25, and the delays, lack of support, and broken appointment system have been unacceptable. I respectfully ask that you: * Ensure appointments are honored as promised. * Improve staffing, especially before peak days. * Provide a solution to help me get my phone activated promptly.

DO NOT COME HERE. I came in because I wanted an upgrade from my original iPhone. I went ahead with…read morethe purchase and the lady helping me listed out all the fees and told me the fees were for the price of the phone and activation fees. Once I got home and saw the itemized bill, turns out she charged me $130 for a phone case!!! Complete scam!! Stay away. She never asked me if I wanted a case or if I wanted to purchase one. Especially 130 for a clear case I can get for $12 online. Never coming back

Bad service right off the bat don't come unless you wanna get ripped off or waste your time on…read moreexcuse after Excuse not worth it they'll have you on the run around for weeks and won't resolve anything

Do not ever see or work with Daniel A specially if you visit this Verizon store. I went in to…read moreupgrade my phone, and was told that as part of my upgrade a screen protector and case were included FREE OF CHARGE. The kid lied and charged me for both items and snuck in a box charger that I did not ask for. He charged me $57 for a phone case, $72 for a screen protector, and $37 for a box charger. He told me my total charge was for the remainder of the iPhone balance and taxes. He then failed to print me a receipt invoice (said he wasn't able to) so he emailed me the receipt which didn't get to my phone email until hours after I left the store and saw what I was charged for. When he set up the screen protector and case, he threw away the packaging which didn't bother me, until I went in to the store this morning to get things right and return the items I thought were free. I was unable to return the items because I did not have the packages for them. TERRIBLE EXPERIENCE WITH DANIEL A. However, Nicky who helped me this morning was able to refund me for the charging box as that was the only item left in a box. Again, if you visit this Verizon store, please do not do any work with Daniel A. I get they are commission based, but sell with integrity instead of lying to your customers!!

By far the worst Verizon store and experience I have ever had. Their rep Daniel kept me waiting for…read morealmost an hour even though we had an appointment scheduled. Then he activated my lines wrong, added on things I never agreed to, financed devices I told him I didn't want financed, activated the wrong home internet device, quoted me a price that said includes taxes and fees (which it doesn't), didn't port over any of my numbers because he "ran out of time", and overall made the transfer and enrollment experience horrible.