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    Spectrum Business Internet - Phone

    1.6 (45 reviews)
    Closed 12:00 pm - 5:00 PM

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    If you need to be transferred 10 times and told we can't help. Go with spectrum. ................................

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    Ask the Community - Spectrum Business Internet - Phone

    Review Highlights - Spectrum Business Internet - Phone

    Went to Spectrum in Gilroy today to get a new phone and transfer my boyfriend to my account..

    Mentioned in 2 reviews

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    Xfinity Store by Comcast - Business Solutions

    Xfinity Store by Comcast

    (44 reviews)

    Absolutely garbage. Went in asking for equipment they advertised online, she assured me several…read moretimes that it was the correct equipment, only in the end for it to be the first generation refurbished model which she didn't disclose and clearly not the pods they have online. Customer care is no help, their business model won't last long.

    If I could give a negative star review, I would. When I first visited the store, the young man who…read morehelped me was very nice and seemed to know what he was doing. When I started having issues with download speed and high latency, I tried to deal with it online but was rebuffed because my order (dropping home phone service) was "pending." What transpired was hours of dealing with people who did not speak English or understand how to deal with problems. Finally, I got someone to close out the "pending" ticket, clearing the way for me to request a service call. I tried online, through non-English speakers, AI chatbots, and a series of what appeared to be chatter in India, but got disconnected and received no help. I returned to the store and was told that the problem was probably with my equipment (previously checked out by a Certified IT Specialist at my expense) and when I told the guy that was not the case and showed him the logs from Xfinity's own system (wildly fluctuating latency and speed, dropped connections, etc.), he simply waived me off and told me there was nothing he could do. He suggested I go home and use my remote to schedule a service call. Since I'd already tried that without success, I asked if there was any charge to cancel service. His response was even more disrespectful and he was joined by a group of apparent sales guys standing around looking at their phones, who started making mocking noises about me complaining. When I tried to get their names, they told me to leave the store, so I took a picture of the rudest one. He then tried to grab my phone and got very hostile. It is unfortunately true that Comcast/Xfinity has a monopoly to provide fiber internet in Carmel, but the company isn't helped by being associated with clowns like these guys. I'm now forced to choose between lousy Comcast service or switching to Starlink and further enriching Dr. Evil, with the likelihood that Starlink will be just as bad as Comcast.

    Charter Communications

    Charter Communications

    (5 reviews)

    Not that good, I returned the high-speed equipment for internet service and was still being billed…read more The self install system was nothing short of a disaster, nothing worked. They wanted to send a service tech the next day as a courtesy, never happened. They kept trying to ask about the service ticket,,,when all of that junk was returned. When you're calling make sure to ask for billing or correct department instead of internet or TV because the phone system is the worst and time consuming.

    I am staying long-term at the Best Western San Benito Inn located in Hollister. The facility has…read more30-MB cable Wi-Fi provided by Charter Communications. However, because there are several large hotel/motel facilities on the same node which include many private residences and numerous businesses, the download/upload speeds are worse than the old v90 dial-up speeds used to be. I just checked the internet speeds here on toast.net, speedtest.net, dslreports.com, and charter's own speed test. All of the results were virtually identical with download speeds of 212 kb (!!!) and upload speeds of 975 kb. This is a far, far cry from the contracted-for 30 MB speeds that Charter advertises and charges for. In the past 10-days, Charter techs have been to this facility AT LEAST 3 different times. They have verified that all of the equipment here at the hotel is more than adequate and working properly and claim that their speeds are fine (as they said with a smirk). One of the technicians admitted to me that there were too many people on the same node using up all of the bandwidth and described the problem as having 50 people on the same street all trying to use the same garden hose at the same time so that each house only gets dribbles of water instead of a full stream of water. Charter's internet service is so bad that I have been unable to send out even basic emails for work so I have recommended that the Best Western management file suit against Charter Communications and I have contacted my lawyer to proceed with "restraint of trade" litigation against Charter since their contracted service is preventing me from performing my employment and depriving me of income while at the same time forcing me to use Office Max and Staples in Gilroy (15-miles away) to send emails, faxes, and download construction designs. I would strongly recommend that everyone use another internet provider other than Charter Communication!

    Verizon

    Verizon

    (110 reviews)

    $$

    Thank you Nick for your amazing customer service today. You went above and beyond and helping us…read moreupdate our plan and getting the best deal possible with some great perks added to our new service. Thank you for your patience and support in offering us a variety of plans and helping us pick one that fit our budget and needs best. I highly recommend you contact Nick for any assistance at Verizon.

    Stephanie at Verizon was absolutely amazing! She was incredibly patient and took the time to…read morecompare every option for me, including pricing with and without adding an iPad, upgrading my insurance coverage, and exploring different plan options. She explained everything clearly and never made me feel rushed or pressured. What stood out most was how personable and friendly she was. Customer service like this is hard to find these days. She made the entire experience stress-free and enjoyable. I was able to sit back, relax, and let her handle everything while she walked me through the details. I honestly wish I had purchased my two phones through Stephanie instead of online customer service because she absolutely deserves the credit for earning my business. Thanks to her, I ended up getting a new Apple Watch, and I'm already planning to bring my mom in to get one too! One thing I really appreciated was that Stephanie never pressured me into adding an iPad, even after taking the time to compare all the pricing options for me. Ironically, that's probably why I'm still thinking about it! Instead of pushing a sale, she focused on helping me make the best decision for my needs. That approach built trust and honestly makes me more likely to come back and purchase one later. If I do decide to get the iPad, I'll definitely be coming back to work with Stephanie. Stephanie is the perfect example of what great customer service should look like. Verizon is lucky to have her. Give this woman a raise! Outstanding service, exceptional knowledge, and a genuine desire to help customers. My tip for anyone visiting Verizon: schedule an appointment at a corporate Verizon store if you can. In my experience, the service has been much better than what I've received at authorized retailers. If you're lucky enough to work with Stephanie, you're in great hands. I'll definitely be recommending her to family and friends.

    Spectrum Business Internet - Phone - isps - Updated September 2026

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