In December I was working and the entire sole of my boot came off in the snow. My fav pair of…read moreboots from Merrill that I've had for over 10 years. I was heartbroken. Googled boot repair and Cedar Grove Bootery came up so highly recommended that I got my hopes up that these boots could be made wearable again. Well this afternoon I brought my boots to this gentleman (whose name I didn't get). The shop is well organized and of course full of boots! He examined my boots and regretfully told me that as a professional he could not in good faith recommend putting any more money into this pair of boots and that he would recommend buying a new pair. He looked at me so sympathetically-knowing I had an irrational attachment to them. He said he could take my money and repair the boots but they wouldn't last and he wouldn't want to do that kind of work. So I ALMOST asked him to repair them anyway. But when a pro is telling you your boots have died, it really is time to accept that your boots have died. I have tremendous respect for someone who has such high standards that they will turn down work if they know the result won't be up to snuff. I have ANOTHER pair of broken boots that I plan to bring there especially now that I know he is a trustworthy craftsman.

Leroy is an expert shoemaker. He will treat your shoes with great care and decades of expertise…read more And he is a really nice guy!

My wife brought a handbag for a zipper repair. On inspection when we went to pick it up. The only…read morerepair done was, lubricating the zipper. That's not a repair!!! After basically and cordially informing the owner of our conclusion, he said that he would put another new zipper on. After 10 months, my wife was informed that the Handbag was ready. We found the owner to be, extremely rude and nasty! I would definitely advise against using this business!!!

Charged me $60 to fix a pair of shoes that I paid less than that for, but I wanted to give a local…read morebusiness a boost. My mistake. I asked them to fix my heel, which frankly, I think they were the ones who broke to begin with when my husband brought them there to get lifts. Woman there was a bit rude, saying "you put down deposit!" First time I wore the shoes after them being "fixed", the heel was crushed, and broke through the leather. When they put the lifts on they didn't even trim them, Just really crappy workmanship. Do NOT go there!

Excellent professional workmanship. My go-to shoe repair. Just had a beautiful designer bag…read morerepaired. Great attention to detail. The best in town. Bravo!!

I needed the velcro to be reinforced on my favorite sandals as the straps kept coming loose. On two…read moredifferent occasions Alex did a superb job by adding and reinforcing more velcro to the straps so that now they fit perfectly. His prices are extremely reasonable and the turnaround time is really good. I would highly recommend him to anyone who needs a specialized repair of a leather or footwear item.

5 stars for speed, cost, and ease of interaction…read more I found this gem on Yelp needing a quick heel replacement for a beloved pair of shoes. I dropped them off Tuesday, picked them up Wednesday, and it was the easiest $9 I've spent in a while. Based on this simple fix, I would trust more work to this little shop.

My friend recommended this place to fix my Ugg's and sneakers. When I picked them up, I started…read morecrying and said they look worse than before. I ran out of the store so I won't have a meltdown. I called the lady- she said I've been in this business 45 years- I called the cops on you. All because I asked if she can fix these? She made them worse than they were. I said fix them please or reimburse me? She went crazy. Started yelling, disrespecting, and hung up on me. Very unprofessional and the service here sucks. Don't waste your time or your money.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Absolutely excellent. I have been using them for years and they are always been perfect. John is…read morea very nice person and very experienced as a tailor and dry cleaner

Damaged my Daughter's Prom Dress…read more Took it there to have the dress SPOT cleaned. That is an expensive hand cleaning technique when the item has parts that are too delicate to dry clean. The dress had rhinestone jewels on the strap. Perfect when I dropped it off, missing or damaged when I picked it up. The rhinestones were pointed out to them when the item was dropped off. This is why we are having it SPOT cleaned--to get the delicate care of hand cleaning the dress and not putting it in a solution or machine. When I showed the manager the damage he told me they just cleaned the dress and didn't notice the stones or pay attention to them. He doesn't see how that could of happened. How? By someone slamming the dress onto a counter while they were carelessly working on it. About 20% of the stones were broken or missing. When you are SPOT cleaning noticing the details is the job you are being paid for. You didn't see 40 1/8"-inch diamond rhinestones on the strap of a dark dress? It is not even on a section of the dress you need to clean. He did tell me that if I can do the impossible and locate replacement rhinestones from the manufacturer of the dress, he won't charge me to fix it. So far, I tried locating the stones from craft stores and have been unsuccessful. If this is how they treat their special hand care items, imagine how badly they treat all the other clothes.

It all started when I brought my Bianchi to Bike Land to have it tuned up. As I walked in I was…read moregreeted by Vincent who said he would take care of my bike. I thought that would be my final run in with Bike Land but boy was I wrong. As things continued on I realized I would a bunch of other things that I would need and Vincent was there to help. He helped me order panniers and racks. He custom fit my front rack and had to send back the panniers as the company had sent the wrong ones. He took it into his own hands to order everything for me and was a huge help. I have had many negative run ins in bike stores around NJ but Bike Land was quite the opposite, Vincent is a knowledgeable positive influence ont the store and all that walks in. Just hope that he does not get snatched up by a competing bike store. Thank you Bike Land and Vincent for all your hard work on my bike, panniers and racks and anyone who has any biking issues should stop by Bike Land.

I have been using bikeland for tune ups and repairs for a number of years now. They are friendly…read moreand helpful and very competent. I trust them. Their prices are reasonable, and on one occasion, they quickly fixed an issue for no charge. The owner gave me valuable advice on where to get a trailer hitch installed. They have kept me riding. Would highly recommend.

George is an angel! He meticulously and conscientiously restored my leather bag to the elegant and…read moredignified look that it had when it was new! The bag had well over a decade of use, as well as nostalgic memories too. I had an accident a few months ago when an unexpected gale force wind threw me 15 feet from the sidewalk into the street and into the path of oncoming rush-hour traffic. I was clutching my bag at the time but it was ripped away by the strong wind and suffered damage. I survived but needed an emergency hip replacement --and the bag survived too thanks to George who repaired the holes and restored the leather to such beauty! What a gift to have a craftsman with such integrity!! Bless you, George, for your exquisite work!!! Amy Neustein, Ph.D. Fort Lee, NJ

I've lived in the North Bergen area for almost 7 years. Luckily, I've never needed a cobbler; until…read moreabout a month ago. Looked up some places, but the reviews weren't so great. My wife found Mr. Maksoud's. At first I was a bit hesitant, but gave it a shot. The place is exactly what I like. Small, the smell of leather and shoe polish that greets you upon entering. Shoes and handbags strewed about. And in the middle of it all is George. Positive, quick with witty retorts, and busy working. He put new heels on a pair of old Cole Haan boots, that I wasn't ready to let go of. George even said they are nice and worth keeping. After about 9 days, I returned to pick them up. The work was great and the price was excellent. 40 dollars. Other places in the area would have charged double. I'm so glad my wife found this place. George also makes keys.