I had the most incredible experience with Towne Jewelers of Windsor. They took my engagement ring…read moreand original wedding band and transformed them into an entirely new ring that feels so much more like me, and the entire process was just as meaningful as the final piece. From the very first design conversation, I felt listened to and cared for. They walked me through every step, helped bring my ideas to life, and made what could have felt overwhelming feel really exciting and collaborative. Getting to try on the 3D print before the ring was made was such a cool moment. It made everything feel real and gave me total confidence in the design. And then the final ring... I truly couldn't love it more. It's beautiful, thoughtful, and carries so much history while still feeling completely new. If you're considering redesigning heirloom jewelry or creating something custom, I can't recommend them enough. The craftsmanship, communication, and overall experience were all exceptional.

Ed was fantastic in fixing my Anniversary ring and fixing the prong on my Engagement ring, then…read moreattaching my Wedding Ring to my Anniversary Ring. I highly recommend him. He also does custom designs. We will use his services next time we need something done. I LOVE what he did for me!

Exploring Windsor and happened upon this super cute store. I'm always on the lookout for…read moreuseful/cute/quality gifts to use for birthday and Christmas, and this is just the store for that! The sweet lady working there was super friendly, and when she asked if any of my purchases were gifts I was surprised when she offered to gift wrap them! I wasn't even charged extra, and she did a great job making my gift of Colorado socks for husband look extra special. My kids had a good time checking out all the neat things too, plus they have a bathroom which was very convenient for my 5 year old to use. I ended up buying a new sling bag/purse which seems very high quality, themed socks for my husband, a cute wine bottle topper that "chirps" when you pour the wine, and a "dammit doll" which I had actually been looking for one for a very long time and was super excited to finally find one! I felt for an old town/Main Street store, the prices were fair. Be aware, along with state tax there is also. "Windsor town tax" added to your bill as well.

Love love love this little shop!! They have a great selection of cards & beautiful gift ideas. I…read morealways find something just a little extra special for my home also. The staff goes out of their way to be helpful, not pushy but there with ideas if you ask them. I feel like they are my friends.

It really doesn't get better than Walters & Hogsett. I've been to many jewelers, and this was the…read moremost welcoming I've felt. I was warmly greeted by an associate, Hilary, who took the time to walk me through the Rolex CPO and Cartier sections. She was knowledgeable and allowed me to try on any piece on display. I mentioned that I was looking for a present for my wife for the holidays and she showed me multiple pieces. We finally landed on the Cartier Panthere two tone. She reserved the piece for me for 2 days over the weekend, so I could bring my wife in to try. Such good customer service! I would absolutely buy my next watch/jewelry piece from them again!

A locally owned jewelry store that offers some high-end jewelry as well as some mid-priced. The…read morestaff is great and we look for Miranda who we've built a working relationship with. For our first venture Miranda helped us spec out a custom made Ruby & diamond bracelet for my wife. It turned out beautiful and my wife wears it every day. We returned for resizing rings. Again a good experience. We'll be back for future jewelry wants & needs.

Great customer service! I came in to get a ring resized. It's a modest ring, white gold with a very…read moresmall diamond, but it holds a lot of meaning to me. They showed great care in their inspection of it and when I came to pick it up they had resized it and polished it! It looks amazing! Months before I had taken it to another jeweler for a bid on the resize and without saying it directly, their attitude toward my wanting to polish up my ring suggested "why bother?". Helzberg was not like that at all! They showed great respect to me and my jewelry.

Went in looking for a gift, ended up finding something for me . Excellent service from Hailey will…read moredefinitely be back.

I had my engagement ring resized at this location in February, and by April the rhodium plating had…read morealready worn off. When I initially called, the staff was dismissive, which led me to leave a Google review. A manager later reached out, apologized, and asked me to remove the review in exchange for correcting the issue. Now, just a few months later (July 2026), I am experiencing the exact same problem. I called again and was met with the same dismissive attitude. When I requested to speak with the manager I had previously dealt with, she did not recall the situation--even after confirming she is the only manager at this location. I had to fully re-explain everything, including the original review and resolution. I was told that the longevity of rhodium plating varies from customer to customer. As someone with extensive professional experience in a detail-oriented industry, I take proper care of my jewelry--I remove my ring when cleaning and showering. There is no reasonable expectation that plating should deteriorate this quickly under normal use. This experience reflects a consistent lack of accountability, poor service, and questionable quality of workmanship. Based on repeated interactions, I cannot recommend this location to anyone who values their jewelry or expects professional, respectful service. If you'd like, I can make a slightly more aggressive version or a toned-down, more diplomatic version depending on how strong you want it to come across. Amy Krutsinger PA they claimed it was warranted... Obviously they're trying to get out of honoring that. I've had a lot of Jewelry and this is my first experience with Jared. I can honestly tell you I've never had this problem anywhere else or did I know it could be possible. I recommend Helzberg Diamonds down the street, that's where I've always gone in the past and they are willing to Warranty this locations work. They said this is a common occurrence which I can tell by her, not even remembering our conversation a few months ago. They said they have to fix this location's work constantly! Beware, don't throw your money away go elsewhere. There's a reason they can get you in quicker than anyone else...

I went in looking for a graduation gift for my daughter.A tall blonde very short hair lady…read moreapproached me and told me basically that what I was looking at had a lot of diamonds. Basically that I couldn't afford it. She directed to go a different section of jewelry. Jokes on her because my daughter likes very extra jewelry. I just walked out. I don't think I will come back.

i'll start this review with the positive. The girls inside the store were very nice and pleasant to…read morespeak with. My son had a watch that was not from Kay jewelers but just needed the links adjusted. Over the years I've had this done at several different jewelry shops that I did not buy watches from and it is always for free. It's a great way to get people in the doors and interested in your product and make them feel like they're appreciated. This was not our case today and we paid $15 to have the adjustment done. It only took a few minutes because they have the proper tools and yet I felt that we were putting them out because we weren't buying product. It'll be the last time I stepped into a Kay shop anywhere in the United States.

Absolutely the worst customer service I have experienced!! During sales everyone seems so nice and…read morehelpful, but if you have an issue with anything you purchase there, consider yourself screwed!! If you're not going to carry quality products that you stand behind, then you shouldn't be in any type of business!! Definitely a fine example of why you should just shop online!!

It has some cool things but the price on some things is very mistaken on what they're actually…read moreworth. I'm sure rent is high on main Street but i don't know if it will actually help to have higher prices in the long run? Still if you're in the area check it out, you might find a hidden jem!

From the owner: "Gift Shop & Jewelry Shop! //Gift Shop, Jewelry Shop, Collectibles, Boutique"read more

Pleasantly surprised by the air and cleanliness of this store. Sadly the Macy's brand is…read moreinconsistent so I never presume that the store is going to be tidy. This store is immaculate. It's a large store so there's plenty of merchandise and they have their traditional savings opportunities so good deals are to be had.

Mary is incredible--she is like your best friend and personal shopper all wrapped into one. She…read moremakes the shopping experience truly enjoyable.