My name is Karen and I live in Maryland. On April 5, 2021, I was traveling interstate 80 from Chicago enroute to Maryland around 10:30p. I hit a deer on the interstate just outside of Cleveland, OH. My insurance company gave me a list of repair shops since I was too far from home to have my truck towed. I selected Caliber Collision, I had no idea who they were, but I felt confident I made the right selection. My first contact the next day was with Mary the office manager, she called me and let me know my vehicle had been towed to their shop. I found that I had dropped the rental car coverage (being cheap) from my insurance policy and I didn't have a credit card with me as I only travel with my debit card. Well I couldn't rent a car without a credit card and Mary did everything she could to help me secure a rental car. I came up with the idea to rent a small U-Haul one way to Maryland. Next I met Jim who helped me unload all of my belongings from my truck (2016 Suburban) and put them into the U-Haul. While helping me Jim ensured me that my truck was in good hands and that they guaranteed their work. He made me feel at ease having to leave my vehicle over 300 miles from home. Jim displayed immaculate and immeasurable customer service to me. He told me he would call me the next day to let me know the diagnosis for my vehicle. Each time he gave me a day that he would call, he followed through with that call. Each time he called he gave me a detailed explanation of what was going on and where they were with the repairs. When I got the final call from him that my vehicle was completed, he tried to help me work it out with my claims adjuster to have my vehicle sent to me in Maryland, however, to no avail I had to travel back to Cleveland to retrieve my vehicle. We discussed a day I would be able to get back to Cleveland and I made it back to the area the day prior. I contacted Caliber and spoke with Mary who had been kind and helpful to me as always to let her know I would be in to get my truck. When I arrived my truck looked brand new as if I was getting it off the show room floor. My truck looked AWESOME. Everything Jim promised had come to fruition. I have never been treated so well with such OUTSTANDING customer service, extended help and kindness. Jim ensured my truck was clean and ready to go when I arrived. I would recommend Caliber Collision Brook Park to any one in the Cleveland or surrounding area. Jim was simply a breath of fresh air considering my circumstance. I applaud his customer service, attention to detail and his follow through. Finally, I received a call from Jim to ensure I arrived home to Maryland safe and that I had no problems with my truck. JIM IS A TRUE GENTLEMAN AND A SCHOLAR. Jim and Mary from Caliber Collision Brook Park I am so glad I met you and I thank you for all of your help in such a trying situation for me. And Caliber Collision is lucky to have you two on its staff. Again Thanks read more

My car had been hit on the back passenger side. Caliber Collision (Adam) was able to get my car in for repairs within 2 days of my claim. The introduction and the review of the repairs was handled extremely well. The car was promised in a week and they kept their word. I rcvd every other day updates to le me know we were on schedule. The finished product looked like it came off of the car lot. Great staff and work ethic, this place is class! read more