While eating out after work a couple of weeks ago, someone backed into my car in the parking lot and shattered my back bumper. Luckily the car was still drivable; after dealing with the insurance company I needed to get the bumper fixed, which was actually a pretty big job since it included a number of the modern sensors to warn of blind spots and cross traffic. I went to a couple of the better collision centers near me that were highly rated on Yelp. I ended up picking LJI because they had a great facility and really took charge and reassured me that I would be in good hands. The LJI in Beachwood (they also have a facility in Cleveland Heights) is located on Chagrin just East of I-271 in the same building as Choolaah. Once inside I was very impressed with how clean and modern the shop and the office are. The waiting room is very nice and features a small boutique. Once I arranged for them to get the claim from Progressive they handled everything including setting up the rental and let me know that they could get me in the next week. Dropping off the car was easy and the rental was there and ready to go. The estimate was that the car would be ready in about 1 week and they might send it to the Cleveland Heights shop. After a week I got a call letting me know that the car should be ready the next day and then a follow up call to let me know when the car was done. Picking up the car was also easy, the cost to me was only the deductible, minimal paperwork and of course turning in the rental. The repair job was excellent, the back of the car looks brand new, in addition they actually cleaned the car inside and out. Exemplary work and a great job of going above and beyond. I really appreciate how easy they made repairing my car, the staff is great, they communicated with me when they promised and delivered as promised. LJI is clearly one of the best auto collision centers and well worth using if you need auto body work done. I would highly recommend that you consider them. read more

LJI Collision Center - Great results looks like new - Body Shops Near Me - Beachwood, Ohio

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I was quite disappointed in the quality of service given the high average rating here. My car had two exterior light issues and they had my car for nearly a week due to this shop ordering or receiving the wrong part twice. After all that time, somehow I ended up getting charged a few hundred dollars for labor to cover a cracked light cover in scotch tape and replace nearly every exterior light without solving the initial problems. Ultimately I, someone who has never worked on a car before, was able to fix the problems in less than 30 minutes with parts that cost less than $30, ChatGPT, and a single YouTube video. Months later now and everything I did is still working great. read more

Great work. I recommended it to my friends and associates. Quality work is hard to come by.

I picked up my vehicle from LJI Collision Center today, October 29th at 11:10 AM, and in my experience, I would not recommend this shop. My 2-month-old car went in for deer damage with zero scratches beforehand. When I picked it up, I later discovered multiple scratches throughout the vehicle, including on the newly installed bumper, and the car was not detailed as I was told it would be. When I called to address it, I was told to drive back--an hour each way--only to feel as though I was being treated like I was making the issue up. The detailer personally told me he had not touched or detailed my car, meaning it was released to me before the job was complete. Instead of acknowledging the mistake, I received defensive responses and was given a lecture on "how to clean a black car," which felt dismissive and unprofessional. While I was there, the owner, Mike, instructed the detailer to "just take it in the back, clean the floor mats, wash the windows, and 3-step the scratches." The way it was handled made me feel as if the goal was simply to get me out the door quickly rather than thoroughly finish the job I paid for. A rushed 30-minute "fix" was not a proper detail, and the scratches are still visible. The car remains only partially cleaned. For nearly $9,000 in repairs, I expected professionalism, care, and quality workmanship. In my opinion, my Jeep Cherokee should receive the same level of respect and attention as the Porsches sitting on their lot--but that was not my experience. Because of this, I will not return, and I have informed the people who referred me here. They have assured me they will no longer be recommending LJI Collision Center to others. read more

Excellent business! They provided good communication before and during repairs. Everything was done as described and promised. They did first-rate work. The paint matched exactly. Renting a car through them was convenient. Shop and customer area are clean and pleasant. Highly recommend! read more

They do excellent work. I highly recommend LJI for any of your collision needs. Jimmy T. read more

Great service. Always friendly and do a great job. And their detailing makes the car look like it's brand new.

Unfortunately my neighbor backed into my car and needed to get the passenger side fender replaced along with the paint protection flim. The collision center i used to go to had a new owner, so I decided to go to LJI. They did an amazing job. The work was not only top notch, their customer service was wonderful. When I picked up my car there was a small chip in the trunk that I didn't recall. They offered to touch it up. The touch up didn't really help, so the offered to repaint the entire trunk lid. This is the definition of going above and beyond. read more

Great people! Great Service! Great Company! Great work and great value amazing customer service with great caring. Best company I have ever dealt with read more

Very good service and work. Would definitely go there again. T hit eycc c did a beautiful job with the bodywork.

My beloved C6 Corvette got backed into and had surface damage and some structural damage in the front end. The Vette is 9 years old with over 150K miles so paint match was an issue. Mike, Jeff, Victor, Jill, and the entire crew did a great job making the entire front end look brand new! We switched from stock to LED headlights for an awesome updated look. The movie Vette now looks perfect and ready for its on-screen debut! read more

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My car sat here for months because they would reject anything my insurance company sent to them. They put new parts on my car without notifying me which made me have to pay out of pocket. Screw them! I have my car back now and will never use their business again. read more

I had a great experience. It felt like I had a new car after they returned my vehicle to me. Very professional operation !!

Sat patiently, quietly for 30 mins. Very arrogant staff I can't help but thing the negative reviewers were right! I would not take my cars here and would recommend reading through the reviews as the negatives ones are probably spot on! read more

Great big thumbs up and shout out to LJI Collision! Someone hit my parked vehicle and did not leave a note (I know, right?). I stopped at LJI today with the goal of making a day and time to bring it in for repair. Mike took a look at the damage, said, "Wait here with your pooch, and I'll be right back." He returned with a couple of cloths and a bottle of he-won't-divulge-the-recipe, and proceeded to rub off the paint the other driver left for me, plus applied some elbow grease to a couple of scratches and made those a bit better. There's still a crack in the plastic, but I'll continue to live with that (it's been there a while). Mike made my day! read more

LJI Collision Center - before - Body Shops Near Me - Beachwood, Ohio

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Brought a car here on an insurance claim after being told about their impressive work and how easy they were to work with. Despite being a 35 minute drive from home, I went out on a limb and gave them my business. What I experienced was unbelievable: unprofessional service and poor attention to detail. Original schedule was to have the work complete in 26 days. I had to make 5 separate visits, pointing out sloppy work (paint bubbles, a broken mirror, paint gouges, missing panel connectors, a loose grill, missing paint on fasteners, and so on). It took another month of leaving work early to get there within their rigid hours, only to get fed up with being called picky and being fed excuses. Jeffrey even mentioned on my third visit that, "I don't care how long it takes, the car can stay here forever." I took that as a joke at first, but their bad attitudes and incapability to handle the simple fixes I noticed on my first visit led me to realize the problem with LJI: they've been in business for several decades, and they don't care what you think. They believe they're the only show in town, and they act like it. After 49 days of back and forth, I finally just took the car home and decided to fix the rest of the issues on my own time. Their efforts to communicate were lackluster. Rather than speak with me directly, they chose to leave vague voicemails on my cell phone, which doesn't have service at my office. They refused to call my office number and talk to me directly. Attempts to receive email updates were snubbed. Expect the following when you do business with LJI: - Mike will remind you how long they've been in business, and use this to rationalize being rude. - Jeff will politely talk down to you. - Jill won't know what's happening in the shop. - They'll break stuff when they're working on your car, and depend on you noticing it to fix their mistakes. - LJI will wash and vacuum your car better than anyone else. Stay in the art gallery business, guys. read more

LJI is my "go to" place whenever I need any body work done on a car -- the work is done very well, the staff is helpful and accommodating, and they make facilitate dealing with insurance claims. read more

Unlike any collision shop on the planet ... family owned and great great people. Their work is awesome and totally trustable. Don't go anywhere else for your repair needs. read more

Customer service excellent. They temporarily fixed my damaged fender incurred in Ohio so I could safely drive to NY state to have it fixed. Friendly, caring staff. read more

Wow. First class experience all the way around. This place has excellent customer service and turned my car around very quickly without a hitch. Worked well with my insurance co. A 5 star experience I am % going to recommend to everyone! Thanks so much for a wonderful experience! read more

I had my car detailed here and they did a great job and the staff was very friendly!

Top notch service. Took my car here after an incident at a car wash. They were able to get the part in, get my car in, and fix it in under a week. Also, got my car back with a nice body wash and an added vacuuming inside. A+ service, would come back in a heartbeat. Highly recommend!! read more

What a wonderful place run by wonderful people. They were beyond helpful and did a beautiful job with my car. Thank you so much, Jill!!! Everything was handled so meticulously, smoothly, and professionally. read more

Came here for a quote for a dent and was pretty sure I got a rip-off quote. As they quoted me, I caught one of the owners glancing at her son and I'm pretty sure I saw a little smirk and maybe a wink. Would not trust these people. They come off as caring and helpful, but I feel like they're just really skilled at hiking up prices. read more

I took my Elantra in for an estimate. It was pouring rain, but Jeff Angie offered to get my car and bring it in to look at it right away. There were several nicks and scrapes due to rocks hitting the frame or me hitting a curb, nothing major, but it was bothering me. I expected that I would have to leave my car to be fixed and the price would not be super cheap - - but NO, Jeff said he could do a "fix" right then and there. And then, surprised me by saying that since it was easy, there was no charge. I have used LJI before for more major work and liked how pleasant they were and how clean and comfortable their place was - but this experience took "customer care" to a whole new level. Thank you Jeff and LJI Collision Center. read more

This place gave me great service. They were able to access my problem and give me an estimate within 20 minutes of my arrival, had someone drive me home while they worked on my car, and not only fixed my car in the same day (it only took a few hours in fact), they returned my car to me having also vacuumed and tidied the inside. On top of which, every staff person I interacted with was really nice. They turned a car hassle/expense into a much less stressful experience for me and I'd definitely recommend them. read more

LJI delivers the level of 5-star customer service you would never expect at a body shop. After my beloved Lincoln got clipped by another car, I reached out to them for an estimate and was so impressed by their friendliness and professionalism that I never bothered to call anywhere else. They worked seamlessly with my insurance company, kept me informed every step of the way, and followed up to make sure I was happy with the work. Did I mention they gave me a free ride to the airport and let me keep my car there an extra two weeks while I was traveling? The body work itself was splendid and here's the kicker: they cleaned my car inside and out. I'm very particular about my car and they took care of her beautifully. Don't bother calling around - go to LJI and let them knock your socks off! read more

I asked this place if they only did body work or if they also repaired cars because my car had a check engine light on and was shaking. They said they would look at it right away and that they could also take care of mechanical repairs. However, even though all I needed was new spark plugs, the owner suggested that I get rid of my Lexus instead of repairing it. He also asked me if I needed to consult with my mother about the car (I'm a 33-year-old woman. It's my car. I have no idea what made him assume I was a teenager and why he would suggest that I sell or get rid of a nice car for the cost of replacing the spark plugs). Even though the repair was completely contained to the engine, this place decided to clean my car without asking me, which would seem like a nice thing, but in the process they damaged the seats of my car. When I showed this to them immediately upon picking up the car, they denied being in the cabin of my car. I said, "well you boxed up my things in the back seat, so clearly you were in my car." Then they said that the damage must have already been there. I insisted it had not. They then made me feel like a terrible person for asking them to repair it. They publicly shamed me for asking them to make a note on my receipt that I could come back to have the seats repaired shouting "Oh! This one has trust issues!" The woman behind the counter stood there slack-jawed and in shock that I would ask her to make such a note and said "he has been doing this for years." I don't know what his experience with body work has to do with his ability to fix damage that his crew did to my vehicle. I wasn't questioning his knowledge of cars, I was asking him to repair what he damaged. I was so upset and embarrassed that I decided it wasn't worth going back to that place ever again, even to have my seats repaired. While I will never go there again, I would like to warn people about the type of people that own this place. They may be nice to you when everything goes smoothly, but I'd be very wary of them as far as pricing (especially if you're a woman) and don't expect them to be nice to you if they screw up. read more

Outstanding service and expert body work. The car looks better after minor collision repair then the day I bought it. Would recommend them highly. Went beyond expectations. read more

My wife accidentally smashed the side view mirror and these guys did a phenomenal job and fixed my mirror on the same day! Excellent service and willing to go above and beyond to make all their customer happy. HIGHLY RECOMMENDED!!! read more

Went to LJI this morning around 11:15am--it was technically after their hours of operation, but Laurie was so so sweet, to the point, welcoming and had a great memory. She allowed 3+ people to come in and worked with her father to give estimates, etc. Plus, the price was much better than I thought it would be! Overall, an awesome place (and there's a boutique and keurig machine to keep yourself busy). I love female-owned and operated businesses, and this one has a brilliant approach to car service and body work in a typically male-dominated field. read more

Awesome place! Awesome job! Took my repair right away and got it done on time. My car looks beautiful as if nothing ever happened to it. They answered all of my questions and kept me informed. I can't believe the bad reviews. They must have been at another repair shop. read more

These guys are the best! My tire light came on early this morning because of the cold air compressing my tires, and they fit me in right before closing to fill me back up! This is my second time here and they always go the extra mile! The first time I was here was for someone scratching my bumper on my brand new car. They threw in an extra detailing on top of the service! Their hours are awesome and their waiting room is a shoppers dream! Love the art and jewelry! read more

I highly recommend LJ1 Collision. They are so professional and prompt. They worked well with the insurance company and had a rental car for me right away. They called with updates and let me know when to expect everything to be done. My parts came in and they had my car completed the next day. They went above and beyond and provided outstanding customer service. They not only replaced my broken rear bumper, they completely detailed my car from top to bottom and even hand waxed it! It was in pristine condition when I picked it up. Thank you LJ1 Collision for your great service! read more

This place is fabulous! Whether you want a full car detail or have a fender bender. Real pros with excellent customer service! read more

LJI Collision Center - Amazing detail job! My car looks like it just came off the showroom floor! - Body Shops Near Me - Beachwood, Ohio

In an area where mediocre service is the norm, LJI stands head and shoulders apart from everyone else. The facility is super clean and state-of-the-art. Everyone you come in contact with is nice and extremely professional. They were very accommodating in scheduling some paint work I needed on my 2008 Audi A8, communication was excellent, and they clearly do things the right way, without cutting corners. If you care about your car and want to have a first-class customer experience (while paying no more than any place else), this is the only place to go. read more

I had my vehicle in the shop for repairs, and the service could not have been any better!!! Mike, Jill, and Jeffrey did a fantastic job keeping informed on their progress, and my truck was done when they said it would be! They cleaned my truck inside and out, and it looked great when I picked it up. I would highly recommend LJI COLLISION for anyone that wants their vehicle repaired correctly the first time. Their service and craftsmanship is incredible! Great Job LJI !!! read more

LJI Collision Center will be my go to from now on for body work and car repairs. Unfortunately, I had 2 accidents within 2 months and both times I took my car to both locations. We found them because of their great reviews on the internet and what was reported was absolutely correct! My car was repaired professionally and in a timely manner, detailed, and there was always a rental car There and available for me to use (unlike when I go to my Audi dealer for repairs:(. I must say that I enjoyed the Mayfield office the best, it was immaculate and I just felt is was an overall better experience! I am very grateful to have found LJI! read more

What an impressive operation this is. Yes, you could get repairs for less but this is a first class business. My car looked great when it was done and they fixed a scrape on the rear bumper. Very knowledgeable and professional...you could eat off the floor! read more

I was recently at the shop for a small repair. Jill, Mike and the whole team are the most professional, friendly, knowledgeable people I've ever encountered. The garage, boutique and other areas are spotless. They did a perfect job on my car, washed it and oh, I also purchased a birthday gift for a friend in their lovely boutique! You can't go wrong! read more