In August 2022, I brought my vehicle in for body work. I had to wait 6 weeks before they gave me an…read moreappointment to bring the vehicle in for the body work/repair. They NEVER called to inform my on the progress of repairs, they NEVER returned any of my calls. After over an additional 11 weeks, finally one of the women that work there took my call, she said that nobody had actually worked on the vehicle, they simply took the front end apart to have a technician look at it but, that would not happen for another week, maybe longer, the owner was on vacation and work could not begin without him because he is the one that decides what needs to be done. Needless to say, I had the vehicle towed to a more reputable repair shop. Ever since Bill retired and left his business to his inept son, the shop is a joke. Even the woman that I spoke with stated that she doesn't understand how the York Auto Body stays in business. Run as far away from this horrible business. Customer service is something that they do not know or understand.

We took our car there to be repaired. They took it apart and did nothing with it for 3 weeks!!!…read more Finally, the insurance company inquired and said they needed the rental back. When we called they said they hadn't gotten to it yet, that they would put it back together and we could pick it up. NOT fixed!!! We wasted 3 weeks! Now we have to wait until September somewhere else and the insurance company will not give us another rental car. This business is incompetent and not reliable! This is no way to do business!

Thank you so much to Jojo's mechanic for helping me take this off you guys are the best !!read more

Excellent service. Fast efficient and great prices. Will recommend to all. Upfront with pricing. No…read moreup selling Staff very professional.

I was having issues with my engine stalling out, so I brought my vehicle to Transmission & Engine…read morePros in Parma for diagnosis and repair. Nick and his team quickly and accurately diagnosed the problem and fixed it right away. This is an excellent shop with great service. I highly recommend them to anyone dealing with engine or transmission problems!

Very BAD people and they SCAM their customers!!! I honestly do not recommend this place they will…read moretake thousands of dollars and don't even get the job right!! I was very disappointed when they changed my transmission and it still makes a noise and they can not do anything about it. Nobody was trying to help and everyone is putting blames on the other guy. The owner his name is Nick is very unprofessional with his customers. after me paying almost 5 thousand dollars and the transmission still makes a noise and they can't do ANYTHING about it. Very unprofessional and very bad service!!!

My older car has been repaired at Sirl's Automotive Inc, Parma OH for 3-4 years. The people are…read moreeasy to work with and always return my car running like new. Meet Ron. He defines the problem...from an oil change to a new engine. Jesse is called when a computer analysis is needed. How to tell them apart? Ron smiles with his eyes, Jesse wears a welcoming smile. John is on the phone juggling the task of locating and pricing parts for you with incoming customer calls asking for updates on their work... always helpful. Pat quietly manages the workload of 19 technicians (22 bays) to get your vehicle back to you on time. He reviews all work and keeps everything running like a well-oiled machine. Your car won't move? Laura and Bob send in the tow truck and a rental car if needed. My experience, within 30 minutes they were on site. And some unanticipated help...there is no bus or taxi service where I live. They arranged a ride home for me when they needed to keep my car overnight. Sirl's employees are both capable and kind. THE RESULTS: A repaired vehicle that runs like new, completed on time...and competitively priced. Submitted by Carole L J

Having my bumper repaired at Sirl's was fast and professional…read more Not only was the finish fantastic, they went above and beyong and cleaned the interior! I fully recommend Sirl's I can truly understand how they have been around as long as they have. Great repairs and customer service!

Best car repair place I've been to. After dumping a couple grand into my car and still having…read moreissues, they fixed everything affordable, quickly and transparently. For my main concern with my battery they even ran diagnostics twice to make sure everything was good. As someone who worked in the car parts industry for a bit, I was very pleased when they told me what brands they were using and the price points. Top notch service, I see why they are a trusted Parma staple. They have a new customer

Absolutely outstanding from beginning to end!!! Kind,…read moreprofessional, affordable and honest. I will never go anywhere else.

While eating out after work a couple of weeks ago, someone backed into my car in the parking lot…read moreand shattered my back bumper. Luckily the car was still drivable; after dealing with the insurance company I needed to get the bumper fixed, which was actually a pretty big job since it included a number of the modern sensors to warn of blind spots and cross traffic. I went to a couple of the better collision centers near me that were highly rated on Yelp. I ended up picking LJI because they had a great facility and really took charge and reassured me that I would be in good hands. The LJI in Beachwood (they also have a facility in Cleveland Heights) is located on Chagrin just East of I-271 in the same building as Choolaah. Once inside I was very impressed with how clean and modern the shop and the office are. The waiting room is very nice and features a small boutique. Once I arranged for them to get the claim from Progressive they handled everything including setting up the rental and let me know that they could get me in the next week. Dropping off the car was easy and the rental was there and ready to go. The estimate was that the car would be ready in about 1 week and they might send it to the Cleveland Heights shop. After a week I got a call letting me know that the car should be ready the next day and then a follow up call to let me know when the car was done. Picking up the car was also easy, the cost to me was only the deductible, minimal paperwork and of course turning in the rental. The repair job was excellent, the back of the car looks brand new, in addition they actually cleaned the car inside and out. Exemplary work and a great job of going above and beyond. I really appreciate how easy they made repairing my car, the staff is great, they communicated with me when they promised and delivered as promised. LJI is clearly one of the best auto collision centers and well worth using if you need auto body work done. I would highly recommend that you consider them.

LJI is exceptional in terms of its professionalism, customer service, organization, timeliness &…read moreand efficiency. They welcome you regardless the year, make or model of your car. It doesn't matter if a big or small a repair is needed. They are honest and and have deep family roots in the community. Highly recommend.

Hands down, this is the best body shop in the Cleveland area. Frank and Liz are phenomenal & very…read moredown to earth people to deal with. My RAV4 was a mess, and thanks to Second to None, it looks better than it did when I bought it! The collision repair was professional, done in a timely manner! The paint match was perfect! I highly recommend! Thank you.

Incredibly kind and honest. Fast and reliable work was done. Very pleased and grateful for the work…read morethey did on my 2026 Honda Civic. You would never be able to tell it was in an accident. I Would absolutely recommend their work to anyone in the area. Extremely pleased with their work, they were all very communicative throughout the entire process and made sure to give honest estimates and ordering genuine parts.

I don't really blame the lady, she was really nice but I called and asked if they did electrical…read morework on cars and she said yes so I cancel my appointment with the dealer and go here instead and when I show up with my car they say they don't do electrical work. I waited a week for this appointment and now I'll probably have to wait another week somewhere else.

BEWARE! I took my 1 yr old car in to have minor imperfections buffed out from the hood and was told…read morethe whole car should be done in order to have it all "blend" together for proper appearance. I disagreed but went ahead with it anyway because of no other choice. After waiting a week for it I picked it up and saw that the hood looked ok but, later on noticed when the sun was shining on it from a certain angle, that both sides of the car were covered in swirl marks from the buffing wheel. This is what I got for $400. I went elsewhere to have it corrected, spending more in the process.