Don't go to this Body Shop (Caliber on East Lincoln road) for any work to be done on your car. My sons car got vandalized on their parking lot after he dropped it off with them. They would not cover the damages even though it happened when they had possession of the car. So he had to use his insurance to cover for these damages as well. This place is run by scumbags. read more

Amazing service, I was ghosted by another body shop, they dealt with insurance and got us in the next day. Great communication on how the repairs were going and even returned our rental for us. read more

I had a bad experience with the Boltenfield Street location. I posted a review almost a year later because when something triggered my memory of the horrible encounter. Despite the length of time that passed since the encounter and my accidentally posting the review to the wrong location, Chris - regional manager - reached out to me and let me bring my car back in to remedy the situation at no expense to me. He even hooked me up with a rental for 2 days. I now have my car back; with everything functioning as it should and he even gave it a clean! This is all star service. There are bad eggs at every company - but I encourage anyone with issues to keep trying to reach out to management because they want their customers to be happy and cared for. read more

Getting into a fender bender is a huge hassle, but Caliber made it an easy experience. First of all, their customer service is proactive, responsive, and solutions-focused. I always felt like I was their top priority even though I am sure there were several other customers on the docket. After I made that initial phone call for service, they took the lead on coordinating with my insurance company, lining up a rental car, and ordering parts. The work they did is impeccable! My friends asked if I got a new car, no joke. They replaced my front bumper and repainted my hood, and also buffed out a few scuffs. My car looks amazing. It was a great experience from start to finish. I hope I never get into an accident again, but if I do this is the first place I'd call. read more

I wanted to share a GREAT experience I had at Caliber collision. Darin and his staff did an outstanding job in completing repairs to my car in just two weeks! But a fast repair is no good unless the repair is a quality repair. I'm happy to report my car looks and drives just as it did before the accident. I highly recommend this Caliber location for quality repair and a great staff to work with! read more

This shop is fantastic. They were so honest, informative and I love that they helped fight for me with my insurance claim. Even over the holidays they worked to help get my car back asap. HIGHLY recommend!! read more

Customer service was incredible. They really care about creating a positive experience and trying to make this stressful moment of needing repairs as easy as possible! They communicate well, are attentive to you in person and answering phone calls, are flexible if you need to change an appointment, set up rental for you, and are super welcoming with lots of candy and popcorn and coffee in their lobby. Eric and Amber were great! Plus ya, my car looked good too. read more

The BEST customer service!! I am super busy so I appreciate that they followed through with every timeline for repairs and communications. I will definitely use them again and share my experience with family and friends!! read more

Good service, and the work was done to perfection. Perfect 10 service out of the staff and especially the managers.

Jeff reached out to me regarding my concerns and hIm and Roy went above and beyond to fix my issues with my paint color. I do appreciate the extra effort and care they took to remedy my situation. Thank you for your kindness and professionalism. read more

Caliber had has done me great service. My car was wrecked a few months ago and My Service Advisor Weston took care of the Car. My terrible Progressive insurance kept stalling and telling me that they were waiting on Caliber to get things taken care of when I've spoke when I've spoken to the Caliber rep and They've been waiting on Progressive for an estimate... Then they go back and forth for a long time about the amount of the Estimate and that the Estimate progressive wrote was not what it is supposed to be. long story short... Caliber made sure that I was taken care of and that I wasn't being lied to about repairs, and the Estimates. read more

"New name same high standards" proves to be true as we have always used Automotive Services, but this was our first time here with it being Caliber Collision. My husband was in an accident on 3/21/2021 that resulted in a total loss of his truck. From the time we had it towed to the time they considered it totaled, was an actual breeze. Nathan / Jessie in the office were extremely friendly and did their absolute best when it came to working with our insurance company, the adjuster, the disposal of the vehicle, etc. Pete, a family friend even heard my husband start his truck one more time and did not hesitate to come out drill in hand to help us remove the license plates and empty out the belongings we had in there. Overall, I recommend Caliber Collision for not only their professionalism but their friendliness during a process that is usually so difficult to navigate through. read more