I recently hit a deer on Route 176 in Crystal Lake. The damage was severe. The front bumper, front hood, front drivers side fender, drivers door panel, drivers side rear door panel and rear bumper were all badly damaged. Someone I trusted suggested Caliber Collision, so I took it there for an estimate and evaluation. The damage was estimated at 6500.00. The car was new and I was worried it would never be the same. My car was in the shop for around 3 weeks and when I picked it up was 110% satisfied. All the parts used were OEM, and perfectly placed, and the paint job matched perfectly with what didn't get painted. The body shop I took it to was the one in Crystal Lake at 176 and Route 31. Upon delivery to me, they even cleaned out the car and detailed it, glass and all! It looked new, smelled new, drove like new and I couldn't tell it had ever been in an accident. It was really nice seeing they went to that level of detail to satisfy me as a customer. I would highly recommend Caliber for others. They are good, professional and trustworthy. Excellent service and outstanding communication via texting every step of the way in real time! I gave them 5 stars because they earned them! Great body shop! Great management! read more

I recently needed a repair for damage on my Honda Civic. I have never dealt with a better body shop, ever. The people there are welcoming, friendly, and helpful. My car looks absolutely like new again ! Not only did they keep me informed every step of the way, they are great at fixing car damage. The entire process with them was seamless. The tech did the estimate and explained everything in terms easy to understand. They were immediately sending an estimate to the insurance company, to get the ball rolling. I needed a rental car while my car was being repaired. They arranged the entire thing for me. I picked up the car at the Caliber location, and was able to drop it off there when my car was completed. I got daily texts with status updates on my car. I could have opted out of these if I wished. Every single person I had contact with made this a wonderful experience. This location offers extra special care for their customers ! Thank you all for your help, and great work ! read more

Caliber was recommended by a coworker. My vehicle was towed to their location on the 3rd day of the month and repairs needed were extensive. I was originally given an estimated completion of the 26th of the month but was able to pick up the car on the 23rd. Throughout the process of repair time the staff at Caliber were in constant contact with updates and at the time of pick-up they walked me through, in detail, the repairs made to the car. Every staff member I spoke with was friendly and helpful. Being in a car accident is stressful but working with a business with staff who help by working direct with my insurance and helping orchestrate getting my car towed to their location as well as making sure my rental car gets returned takes a lot of stress out of the situation. I'm thankful for the great work done and the amazing service I received. read more

My experience with Caliber Collision in Crystal Lake was excellent. The body work performed on my Ford Fusion was thorough and precise and nothing short of showroom quality. Our Service Advisor (Tim) was extremely professional and knowledgeable. The office staff were pleasant and provided service updates in a timely fashion. A very grateful Thank You to the Technical and Administrative personnel at Caliber Collision in Crystal Lake. Sincerely, Tom and Blanca in Lake in the Hills... read more

Had a back fender bender on my Tahoe. The office staff kept me up to date on the progress, answered my questions and helped to get a few items out of the vehicle that I needed while it was in the shop. When I came to pick it up, the vehicle was back in better shape than it arrived. Cleaned and fixed! I highly recommend Caliber Collision in Crystal Lake, IL. read more

Great experience with Caliber Collision in Crystal Lake. From the helpful updates each Tuesday and Thursday to the timely manner that they complete their work, I am very satisfied. They even buffed out a few additional marks on my vehicle! I was quite surprised and delighted. I highly recommend them. read more

I was in a accident mid September,car was towed away ,it ended up at Caliber Collision and so thankful it did. The workmanship is unbelievable ! You are always keep informed of the progress , the customer service is Awesome. I would highly recommend them ! read more

This place is a lifesaver! My car door wouldn't shut this morning and I needed to make a 60 mile trip for a test for a new job. Ron told me to stop by without an appointment and Hubert had me ready to go in under five minutes. I can't thank them enough! read more

My car had hail damage and a cracked windshield. Dropped it off on Monday and Friday it was done. They did a great job and service advisor Tim Jayhan kept me in the loop all week on the progress. I would recommend them to anybody that needs car work done read more

Great experience, arranged the rental car, very friendly stuff, helpful and professional. My car's sonar wasn't calibrated for some reason after repair, and they took the car back no questions, and got it fixed right away. Highly recommend read more

Personnel were competent, friendly and knowledgeable in our dealings. Work was provided as discussed and timely. Emily is a true asset as a customer facing person. Very professional. read more

. Our truck was taken in for minor damage. Great customer service, communication along the way, and finished product. Will do business with Again read more

Everyone did a fantastic job. Great customer service and it was all completed in a timely manner.