Just got my wife's car back, and the entire process was outstanding. We worked with Ross. He was straightforward and clearly communicated what, when, and how much. They then delivered as promised. They even managed the bulk of the interaction with the insurance company once we had initiated the claim. The finished job looks great! Any concerns about parts alignment, color matching, or blemishes were quickly allayed when he went over all the repairs at pick up. I am going to take another vehicle there for a non-insurance repair, as they were willing to provide ball park estimates and work with us on a cost effective fix. I have to admit that I was initially concerned by the street presence. It looks like a little shop with a bunch of cars waiting (thus fear that I would be waiting as well). The inside is huge and they had a couple dozen vehicles in there being repaired. There is a reason our insurance agent recommended them - they guarantee their work and they have been around forever. If you (like me) normally dread these types of experiences, this is the place to go. read more

My car looks good. The repair looks like it was new. The service was very good I was kept informed of the repair progress. Thank you. To all your staff Ross and Janet read more

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I have been Riverside (Ross and Janet are super to work with) a few times over the years. Their service is excellent and they seem to always go the extra mile for their customers!! I will not go to another repair shop. They have been extremely fair and do excellent work. read more

Have been a customer, when needed, for nearly 15 years. Always honest, fast, and gets my cars back to brand new.

Ross and his guys are great. I've been going for years along with my family. Anytime we have car issues, Ross is our guy. He treats us like family and his work is outstanding. Ross is Old-school and tells it how it is. Straight shooter which I like. Would trust and recommend any day. read more

Russ and the Riverside Collision crew did an absolutely amazing job fixing up my car after I got in a fender bender at the beginning of October. The only downside of the whole process was that the repair took a little longer than expected but that was due to delays in deliverers which is expected during these times dealing with COVID, so that is understandable! Aside from that, Russ was wonderful to work with and I got my car back in pristine condition! Very happy and would totally recommend! read more

Riverside Collision - Prior to Repairs - Body Shops Near Me - Fox River Grove, Illinois

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My van was damaged at a car wash. The owner told me to call Riverside and let them know. I did just that and they had me stop in to look at it. The owner ordered the part. I stopped in after the part was received. They fit me right in and had me in and out in 20 minutes. Super friendly people and extremely knowledgeable. It's no wonder they're always busy! read more

I have known Ross & Janet since 1991, they have worked on multiple vehicles for me, family members and friends though the years. Highly recommend them and Great workmanship !!! read more

Poor customer service. Repairs on my vehicle were delayed a day and a half causing hardship. I was told to rent a car, insulted, and ultimately hung up on when I told Ross I would be in to get my car. Go anywhere else. read more

Ross is amazing and knows how to make bad situations less painful! He handled our repair beautifully so much so that whenever our family has a fender bender this is our go to place! Wonderful read more

Ross is the man. He does excellent repairs and he stands by his work. I have gone to his shop for several repairs and the work is consistently excellent. read more

I have to echo what others have said. I've been taking my cars to Russ for years, and the experience has always been pleasant! I simply won't take my cars elsewhere after an accident. read more

They do the job right with service that goes the extra mile and for reasonable prices. They are passionate about their profession and will fight for, do what it takes to make it right for, the customer with a real no BS attitude. What more could you want? I am very happy with this place and strongly recommend it. read more

If they do not like your insurance, you are in for a major disappointment, as other reviews have stated. If they don't like your insurance company, fully expect the run around, rude staff, being yelled at by the lady who answers the phone, and substandard body work. Keys were left in my vehicle parked out on the street without being informed... No phone calls, zero communication, nothing. read more

This place is amazing. Great service and very good work on the cars! Don't bother looking at any other places as they won't compare. I have been going here for year! Best part is you can just swing by and get a quote in no time. read more

We brought our 2019 Honda Odyssey into Riverside recently for body damage and couldn't be happier with the results. We were recommended to Riverside by a neighbor and when we arrived we met Ross the Owner. What a genuinely nice guy who was great with both my wife and I worked around our schedule to get in the vehicle, setting us up with a rental and keeping us posted with the process. The work performed made our van look like it just rolled out of the dealership. I will also say that all of Riverside's staff were equally welcoming. I hope to never need to use Riverside again (because of damage and all) but if my friends or family need work done I know that we will be be in good hands. read more

My vehicle was involved in a hit and run. I did not want to take my vehicle to this Riverside in Fox River Grove. This was the only place nearby that my insurance would tow to. During the repair, my vehicle was at Riverside for almost twice as long as any other shop would have kept it. The workers/owner made it very difficult during the process. The work done my car was well below satisfactory. There were still dents and bends in the aluminum. Now, over a year later, RUST IS NOW DEVELOPING. Great work, guys. This is by far one of the shadiest and disappointing auto body shops in illinois. I suggest that nobody takes their vehicle there for any sort of repair. These are merely the facts. Nothing more. Thanks for reading. read more

As the previous reviews below, I only write reviews if I feel compelled or the experience I had was exceptional. I was referred to Riverside Collision by a friend and will continue to bring my business there and refer them to friends and family. I came to Riverside Collision with my previous car with a repair that needed to be resolved immediately, as I was trading it in. Ross the owner took time personally to work on my car and repair the damage on my car immediately. His outstanding service and dedication to make my experience positive is something that you do not see in many businesses. If you have any questions or car repair needs feel confident that Riverside Collision will take care of you. read more

I was referred to Riverside Collision by a friend after a minor fender bender. Already having gotten 2 estimates by other companies, I was pretty confident I knew what Ross was going to tell me when I brought my van into his shop. Luckily, I was wrong and so pleasantly surprised. Ross saved me hundreds of dollars and lots of time. He is an honest man with a kind heart that does quality work. I would recommend his shop in a heartbeat. He is truly wonderful and took great care of me. It is so refreshing to be reminded that there are honest & compassionate people out there, especially in the auto business! read more

Have used Riverside multiple times. This is a very busy shop. It's busy because they do great work. Don't be put off by what appears to be brusque manners....it's just that they are that busy. Beautiful craftsmanship. Work done on a timely basis. Only shop with whom I will trust my vehicles. You will not be disappointed. read more

I came across Riverside through Insurance and I am glad I came here. I was resisting the repair before I came here due to perceived cost of repair. These made the process very smooth and painless. I will always keep them in mind in case I need to get work done on the cars. read more

Wow, I just picked up my car and Riverside did an amazing job!! My car looks new and they did a wax job on my car, inside and out, and even cleaned the inside of the trunk. When I took it over for an estimate, Ross, the owner, looked at it right away and gave me a quote on the spot. They handled my insurance company and the process went very quickly. Very reasonable cost, much less than I thought it would be and they did some extra work without charging me for it. This company has been in business for 40 years, family owned, they know their business, and take great pride in their work. Nice employees, very professional and Ross is awesome to work with. Highly recommend! I am so delighted to have been recommended to them and would never go anywhere else!! read more

Family owned and operated...they do an outstanding job and go the extra mile. They are wonderful people to deal with and very professional. Highly recommend! read more

Russ is the best. Great work, fair pricing, timely service. Thumbs Up!

Over the years I have brought my cars into Riverside a few times. While it is never a welcome incident that brings me to this shop, I can say that Ross and his team have made the experience a lot less stressful. First of all, the shop handled all the rental car details. Maybe a small thing -- but when you are involved in an accident -- everything that can remove stress is welcome! And importantly, when it came to the repairs on my car -- they did a fantastic job. I like to take good care of my car. And Ross acted like it was his own. Plus, he kept me in the loop on the status of the repair. I would trust him with my cars in the future. read more

When you own a foreign vehicle, even minor repairs have a major price tag. The window motor was broken on my car so I was surprised when my sister-in-law recommended this place since it is a body shop. Ross gave me a quote that was shockingly low and the whole thing was done in less than an hour. These guys are awesome! read more

I was really skeptical when I got my estimate from riverside collision, but, I thought I will give it a try and i'm so glad that I had them fixed my car. i couldn't be more impressed with the quality of work Ross did, I even had him paint the other side of my door, now my car looks brand new. All I can say is that Riverside did an awesome job with my car and I give them an A+++ for customer satisfaction and a job well done. Keep up the good work!!!! read more

Got sideswiped in my Sonic. Called them up brought it over to see if it was still safe to drive. They looked at it right away and had me in a rental as fast as possible. Did a great job. Cleaned up the inside of the car too. Nice touch. Will be back. Great to have a awesome place close. read more

I love Riverside. Russ is fantastic to work with. Either insurance claim or self pay. Reasonable rates and fantastic work. Russ does what he says and says what he does. We won't go anywhere else with our vehicles. Thanks Russ and team! read more

Some jerk broke off my mirror in the parking lot and round up spraying fluid all over my truck I was referred to Riverside by my insurance agent not only did they work 100% with my insurance company but they were able to make sure I did not have too much out of pocket and when I got my truck back it looks better than brand new they had to respray entire side of my truck and even though it is a pearl paint you can't tell where the old paint is in the new paint is they matched everything perfectly! They got everything done extremely fast and stand behind their work 110% read more

My decision to take my car here following being hit from behind continues to haunt me. Initially seemed like a great idea. They came highly recommended and as a woman, I believed that with such a high rating by my State Farm Insurance, I would be well cared for and treated with respect-I was wrong on all accounts. I picked up my vehicle following completion of the repairs by Riverside Collision and noticed a loud clanking noise underneath my vehicle. I took it back to the shop within the hour following pick-up and was told my exhaust needed to be replaced but it was not part of the insurance claim. Although it was not banging around prior to Riverside's repair, he stated the cause was rust that had finally deteriorated during the repair process; however insurance would not pay for wear and tear issues such as rust. He recommended Discount Muffler and Brakes and I made an appointment to get the repair done at my expense. Discount Muffler and Brake in Palatine (great customer service/work-847-991-3660) told me that when my car was hit from behind the impact pushed the exhaust forward and out of the appropriate seating /track. They said I did NOT need a new exhaust, nor was there rust damage that would cause the exhaust system to clank around as stated by Ross at Riverside Collision in Fox River Grove. They called my insurance, met with the adjustor, reviewed the issue, and confirmed the exhaust displacement WAS covered under the insurance claim. State Farm paid Discount to fix the problem and it eliminated the clanking. Another issue I have with the repairs by Riverside is the back gate (Jeep Wrangler) opens at the worst times (driving down I-90, driving with my 2-year old nephew strapped in the back seat, etc). I went back to Riverside and told him what was going on and I also shared with him the results of the exhaust issue and he sarcastically replied that if I could get the insurance to cover the exhaust repair (implying I had pulled one over on the insurance) that he could probably get the lock on my gate covered. Please keep in mind I had NEVER had my gate open while driving for the multiple years I had driven my car PRIOR to Ross and his team at Riverside Collision touching it, but now it opens often! I decided against going back to Riverside as I do not need my character and integrity questioned by the repair shop hired to fix my car! Please also note that he still refused to acknowledge that he missed the exhaust damage and instead chose to still imply that I was cheating the insurance, even though his own highly recommended exhaust shop had been the one to determine it was caused by the accident! Unbelievable! I recently called my insurance to file a complaint (my gate opened again while driving down Rte 14 to work this morning) and resubmit a claim and I told State Farm I do NOT want to take my car back for corrective repair to the Riverside Collision, as the whole experience with this shop has been ridiculous and stressful and I do not need to be treated like I am attempting to get something other than what I am entitled to- a good, complete repair done well and to be treated with respect as a customer. The adjustor at State Farm told me this morning that Ross had called them following my visit to discuss the gate opening randomly while driving a few months back. Apparently Ross at Riverside Collision told them that it was likely my 'boyfriend' or someone had slammed it hard and broken the latch! How silly is this? To think that a repair shop would rather provide such a lame explanation for poor, faulty work is just amazing to me. I don't understand this behavior from the owner of Riverside Collision, nor do I ever which to understand it. I simply want others to be aware of the actions and behaviors of this business and make a decision to take your car there with a balanced understanding of both good and poor reviews made available. Thank you for your time in reading this and I hope you have a blessed day. **Interesting article I came across and also want to share regarding preferred Insurance Auto shops such as this one. Enjoy. http://www.edmunds.com/car-care/confessions-from-the-auto-body-shop.html read more

I just picked up my truck from Riverside and all I can say is WOW!!! They did an amazing job. I have a black truck and the paint is like a mirror. I could not believe how good looks. All the gaps are of equal size and panels are a precise fit. Ross kept me informed of the progress and had the work done before expected. Their team will work to help you navigate the insurance process. Overall an A++++ for Riverside. They really do care about my vehicle as much as I do. A rare find. Thanks Riverside!! read more