============================= I don't write reviews; however, I feel I must. A year ago, I took my vehicle to a Caliber location due to hail damage. My car only had 7000 miles on it when this happened. When I got my car back I wasn't happy with the repairs. When I told them about it they claimed they attempted to fix my concerns and returned my vehicle. I feel I was force feed my car back. I really wasn't happy with my car, but I felt there was nothing I could do. So why the 5stars? A year later, the job on my car was noticed. When I explained what had happened, I was told to take the car back. I really didn't want to deal with the situation nor the shop anymore. When I mentioned that Caliber had done the repairs, they told me that I could take it to any Caliber in EL Paso. I reached out to Caliber I-10. After speaking to the manager there, I got a phone call from their regional manager. Long story short. Caliber did everything to make this right. I am not here to tell everyone how to get something for nothing. I am here to tell anyone reading this that I believe that if I would have taken my vehicle to most other shops I would've had to just live with my car the way I didn't like. I know this sounds like a commercial, but I promise you this. Caliber redeemed themselves with me. I will recommend this place to anyone at any chance I get. Both the manger at the I-10 location and the regional manager made sure that everything was taken care of and that I got my car back looking great! I am grateful for everything Caliber, thank you guys. read more

Incompetente. Unreliable. Will overpriced their repairs, brake additional parts on purpose to charge additional to insurance. That sounds like insurance fraud tbh. read more

I've never had an issue with Caliber collision in other states but this place takes so long for repairs. Never heard of a mechanic that has trouble replacing a headlight and has to extend couple more days for them to figure it out. Tells you a lot about the level of experience they got in this shop. read more

I have gotten my two SUVs serviced here and they have always done an exceptional job at repairing damages! DJ was so helpful and communicative about the repairs that needed to be done and what the process entails. also, the front desk receptionist was so kind and amazing! If I ever need repairs again I'm coming straight here! read more

I went to get an estimate on my car. The guy gave me a quote of 2,500. I went the next day to confirm the quote with the general manager. He said the quote is good. When I took it they called me back and told me it will cost probably cost an extra 1,000 because they have to take off mirror and do extra work on the dent. You would think these two guys with thier "years of experience " would tell me that from the beginning. But they waited until they had my car to tell me. Then to top it off when I said no I'll get it, they wanted to charge me 450.00 to put the door back on!! Do not take your car here!! read more

I currently have my truck still at caliber collision after 3and a half weeks and they are just noticing problems with my truck, I was told my truck would be ready a week ago and I'm still waiting for it. You can tell they do not care about updating customers because they did not update me until after the 3rd week, and even that was a waste of time. Very unprofessional and will not deal with them again. My truck was in a accident that damaged my right passenger fender and bumper... that's all, and I'm going on 4 weeks waiting still. This place must not work with a sense of purpose. read more

Raymond Gomez is a Rock Star !!!! I always deal with him when I've had to take my car in for repairs....He goes above and beyond.....In other words he gives customers Cadillac Service !!!! He is a Asset to your Company .....Well Done Caliber Collision...... read more

Took my vehicle here after I was rear ended. I went based off the reviews and the fact that this is a very distinguished company. Got my car back only to find items missing as well as them using a broken trunk instead of a new one as they claimed. They used my damaged trunk instead of getting a new one as they charged. Update: With recent rain, discovered water is now getting inside my so called "repaired vehicle" Will follow up with the email provided by "owner" read more

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Good service and the vehicle looks good. However there are many flaws that are being missed by their quality control. There is a piece that was glued that looks like a cover of some sort, the gas filler neck was not in its position. When I went to fill up for gas there was nothing there. Lastly a magnetic tape holder was stuck on my muffler and began smoking. Again, truck looks great. Customer service is good. read more

They fixed my car with no issues. Good service. They returned it on time. Recommend them. read more

I want to thank caliber collision east for going above and beyond helping me Sean hollers service advisor called me every day to let me know how my car was, I was told it would be done in 10 days they finished in 5 days. Did an excellent job. Thank you Todd Phelps for walking me thru all I needed to do. This company was excellent. Thank you again. read more

They have more than 3 weeks with my vehicle and they told me it just needed alignment, two days have gone by and still I haven't gotten my vehicle. read more

I hit a deer crossing Texas, and went to caliber in El Paso on Gateway because that's what the tow truck driver recommended. I called ahead and they were ready to meet us when we arrived. Everybody was very professional, courteous and friendly. Chris took responsibility for our vehicle and remained in frequent contact with us throughout the process. He called us several times and always took or quickly returned the calls I made to him. Our insurance provided 30 days of car rental and when they couldn't get the repair done in that time caliber picked up the extra three days of rental. This was above and beyond what I would ever ask of them. The repairs were done very well. read more

We had an accident driving on the way home from TX to CA and AAA recommended Caliber Collision. We sure are glad they did, not only were they very friendly, helpful, and professional but Ruby and Fernie went above and beyond to help us get a rental car etc. would definitely recommend this place in El Paso TX. We will be picking up our vehicle soon so hopefully everything will go as smoothly as it has been. read more

Caliber Collision is the most professional outfit out there. I have dealt with many others who are evasive and keep your car for an eternity, The manager was very respectful and kept me updated on a weekly bases....sometimes twice a week. The quality of the work done was first class all the way. I was very impressed with how they conduct business here....they even cleaned my car and had it in almost new condition when the returned it. I was at work and unable to leave to go pick it up before they closed...so guess what? They brought the car to me...WOW. Best place to go to fix your car. read more

Took my car to Caliber after an accident. Service was fast to get things initially fixed. They couldn't find the correct adhesive for some parts and they told us that we can drive it home and return it if we didn't like it or if parts fell off due to adhesive (lifetime warranty). Drove it home and the next morning I already see damage due to the wrong adhesive. The lip of the vehicle was already peeling away from adhesive and had minor cracks from the 20 min drive home the night before. Contacted our representative and he agreed to redo it. Sent pictures right away. He couldn't find the proper adhesive, so we found it for him. He agreed to show to manager and to buy product, Saying he will contact me when ready. Got a reply saying to contact and set up an appointment. Did so but never was actually able to get a hold of him or another response. He replied weeks later saying that it will be best to do so after the rain. Agreed. Rain stopped and I tried calling (which they took a message) and emailed (so I can keep a record). After a few months, finally found out that he no longer worked there. Spoke to front desk twice to confirm the managers email because I was not getting a response from manager. NEVER GOT A HOLD OF ANYONE AND ENDED UP HAVING TO LEAVE THE AREA. VERY VERY DISAPPOINTED. POOR PROMISED SERVICE FROM SAL AND FROM THE MANAGER. Took my car somewhere else. Never again will I go to Caliber Collison. Such a pathetic job and customer service. read more

I would like to thank everyone at Caliber Collison on gateway for their excellent service on my Toyota Camry even though it was deemed a total loss. I wasn't from the area but they went out of their way to make sure that I was taken care of and helped me get all my belongings out of my car. I recommend that if you need any type of service done to your car go by Caliber Collison. I would like to give a special thanks to Rosa Gallegos and Dalila Ives for their support. Thank you so much ladies without you I don't know what else I would have done. read more

I was involved in a hit and run and was supposed to trade my car in the following week. Caliber Collision took me in right away and got my repairs done in 3 days! They even went above and beyond and did some courtesy repairs on my bumper. Great service and very accommodating with no issues once I traded it in! read more

Sometimes some places do deserve a second chance. A few years ago (2015) we had work done to our truck. They have a lifetime warranty on their services. When it came time to use this warranty they ended up messing up our truck even more (2017). We went back to let them know and they denied everything. We went back and forth with them, even getting our insurance lawyers involved and nothing. We never went back. We had to fix the issue ourselves. It was such a horrible experience. We told everyone we knew not to go here. Cut to May 2019, we had to take advantage of a warranty once again. We never wanted to go back, however, the repair was pretty serious and it couldn't be ignored anymore. We took a leap of faith and took it to Carlos at Caliber. We told him the whole story. The reaction we received was amazing. He sympathized with us and took our case on personally. I told him I have never had such professional service at this place before. He apologized many times and he wasn't even at this location when all this happened. Our truck looks amazing. In conclusion, go to Carlos at Caliber. I believe he is the manager. He defiantly earned and deserves to be the manager. read more

I was really impressed with the quality of work and customer service. They even brought my car to me at work and returned with my rental. I left work and got in my car to find that they even washed and cleaned the interior of my car. So thank you Caliber Collision for taking great care of me!!! read more

My car was towed to Caliber Collision on 11/18/2016 at approx 1PM. I had called the local Lexus dealer that morning to confirm the required parts(2 wheels and tires) were available, they could be in in 4 days, 11/21. I made the Caliber Collision tech aware of this before leaving. It took more than 3 hours for them to do paperwork and get us to a rental car outlet. Over the next number of days, starting with day 5 , I checked with them talking with "Gus". Each time he said they were looking for parts(duh! maybe the Lexus dealer) and would call us when they were located. He never did call! After 9 days my wife died while we were waiting. After 11 days he called and said the car was repaired. Actual repair time on their invoice was 0.9 hours. When I picked up the car I voiced my displeasure with site mgr. Dalila Ives about the unreasonable time the parts search/repair took and told her I felt Caliber should pick up my renta carl charges for the time beyond the 5 days Lexus had committed. She said she would check into it and call me. She never did despite numerous calls on my part to reach her. OVERALL THE EXPERIENCE WAS TERRIBLE AND MADE AN ALREADY BAD AND TRYING TIME VERY MUCH WORSE. It had to be the worst customer service I had ever received. I recommended to my insurance company they should drop Caliber Collision from their network of repair vendors. read more

I went to this facility expecting a top notch performance because they were listed as a Farmer's insurance repair facility. The facility was supposed to tow my vehicle to their facility but because of staffing problems the person answering the phones had no clue what I was talking about and refused to. Farmers later had to credit me the tow. The initial eval ect. there were no problems, repairs were started but the rep kept insisting on giving me possible completion dates and that I needed to return the rental car despite them missing the first three expected completion dates. You cant set a completion date, use it on paperwork, insist on calling a customer and changing it but when the customer calls revert back to the original due date. Once repairs were completed it when the real problems started. There were some problems with the paint and that's when Caliber started with its not our fault you had previous work done. The original repaint was done under a previous claim and had a life time warranty. Calber chose to accept the repair work, accepted the funds but wanted to flake out in the end. The vehicle now needs to go back because of a misalignment in trim and rear door has caused the two to start hitting each other and chipping the paint. This process is supposed to be hassle free. One last note Caliber goes above and beyond to actually photograph and detail every blemish to Farmers even when not related to the accident. So if there was a chip in the paint not related to the accident they have provided pictures to Farmers. My assumption is that this gives Farmers an out later when something occurs or your car gets totaled they will most likely depreciate your vehicle even more. If caliber wants to work as a representative for Farmers they should be honest about it from the beginning. read more