Took my silverado 1500 in after an accident and Gabriel was quick to give me a quote and order the…read moreparts needed for the truck. Highly recommend this place if you are in need of repairs quick. The whole job took them less than a week to finish and my truck was like new again. Hopefully i'm never in need of these services again but if I am I know to hit up Gabriel.

I took my car in to get a quarter sized dent fixed and the scratches around the dent repaired also…read more After getting a quote of how much it would be to repair I was able to take my vehicle in the next day. I don't know if such fast service was luck or a regular occurrence but either way I'll take it. When I picked up my vehicle the dent and scratches were repaired with zero issue.

Great work and affordable prices .Did work on time.i highly recommend him to anyone, look no furtherread more

I got three estimates for repairing the front bumper on the passenger side of my Honda CRV. All…read morethree estimates had identical parts, part numbers, and hours of labor to do the repair. Same computer system for all three. Cost for parts and labor for the first estimate was inflated by about 30%. The markups for the second estimate were not as much, but still high. I read the reviews for Sergio Lewis Body Shop, had three personal recommendations, and the repair cost was much lower than the first two estimates. My bias is to work with local businesses whenever possible. Norma Jean was wonderful to work with and I will not hesitate to recommend them to anyone. Customer service and quality work are superior!

(2018) I was in a moderate accident in February. The other car drove away but unfortunately my car…read morewould not move. While waiting for the tow truck to arrive I called around body shops and searched various user review sites. Being new to El Paso I chose the one I found with the most descriptive reviews: Southwest Body Shop. I called ahead and sent pictures to the owner, Jesus, who was quick to respond. So I had the tow truck driver take it here. The process was pretty straightforward from there; where my insurance was actually the one lagging behind. The body shop had identified the issue and told me what they found damaged with my car within 24 hours whereas my insurance took a week to send a representative to see the car. After my insurance got their lives together the body shop began ordering the parts and the repair was underway. They kept me updated with daily phone calls, because I was antsy about my car, and couldn't wait to get it back in my hands again. The owner himself even sent me pictures of every part they replaced! TL;DR: Great communication, friendly staff, and descriptive updates about repairs from first contact to receiving my car back.

I'm very happy with my experience, they were very fast, efficient, and professional. They gave me…read morecourtesy calls throughout the entire process and the trailer came out looking exactly as I'd hoped. My endorsement I would recommend to anyone!

This body shop was recommended by one of the Hoy VW employees and they did not disappoint…read more The estimate scheduling was easy, the owner took care of everything for us. Dropped off the vehicle and it was ready in 2 days. I cannot even tell where they repainted the gas cap cover, it is all so smoothly blended in. It was about $200 less than what the dealership had wanted. Very pleased with the service and the quality of the work.

David is absolutely amazing and his staff did a first rate job on my KIA. I strongly recommend this…read morebusiness to anyone who needs their vehicle repainted. Polite, helpful and friendly staff

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

my car was involved in a rear end collision. I was referred to the body shop by the insurance…read morecompany....and I can definitely say they deserve more than 5 stars!!!! excellent customer service, (Ray), timely repair, excellent work, and when I picked up my vehicle it was cleaner than I've ever seen it. I recommend them 110%.

When these guys finished with my car it looked better than when I bought it new 4 years ago. As an…read moreengineer, I was impressed with how thorough their initial analysis was and chose them even though their quote was one of the highest. I was not disappointed. Their quality was excellent and they actually came in under their estimate. This is a great shop.

I stopped by to see if I could get a quote. A young lady took us out and looked at my car. I wanted…read morefull paint job with the kinks fixed and some extras added. She took several photographs and it seemed like she really was looking at everything to get something going. She said she'd call me back. Never got a call back. I'm not sure why I never received a call back, but it didn't seem feel like they wanted my business. I was going to pay cash, which to me, would have been best for them, but I guess they run their business a different way. I went because it's woman owned and saw some great reviews. I'm disappointed to say that they're not all that interested in providing a job for a woman. They make their money. I'm just one person. I wish them the best. Just not with my money.

This is not my first time using Pronto Body shop. I was a victim of a hit and run and there was…read moredamage to my truck. I already knew who to call. Tiffany and her crew are experienced, and knowledgeable. They kept me up to date on the progress of the repairs and dealt with the insurance company to get the work done in a timely manner. Ladies if you're worried about how men take advantage of women when it comes to car stuff, that won't happen here. Woman owned and Tiffany takes care of everyone. My truck came back looking as if nothing happened.

Overall great experience from Jorge and his team! High quality repair at a fair price. I reached…read moreout about a front bumper repair and the response was almost immediate any time I had a question. Jorge kept me informed, went above and beyond, and I will be a return customer for any future repair needs.

These guys are great. I had a rental trailer that was badly dented around one of the wheels (a…read moretruck with extra large wheels climbed and clipped side of my trailer while changing lanes, apparently racing, but also speed away). These guys are craftsmen, taking out various tools, fixtures, ropes, and rubber mallets to remove the dents. I was amazed at the results. Almost like new. I ended up tipping them 2x the amount charged for the services.