Finally my car has been restored! Between thanksgiving and Christmas, I got hit twice. Both times, I was stopped or parked. Both times were not my fault and I was minding my own business. 2 separate claims. How frustrating can this be?!? Well the answer is VERY! My insurance did the legwork to get me to Caliber and caliber took it from there. They were super busy, so it was several weeks before they could get me in to even put together an estimate. Once I dropped my car of, I had no idea it would be about a month before I would get it back. Over that month, I had a rental so my needs were being met. Over that same month, I receive several text messages each week just to "keep me in the loop" of the arrival of parts and progress. This was the best way to communicate with my crazy work schedule. I finally received my car back in yesterday. I have not yet had the chance to look over my car during the day and with the car dry, but so far, so good! read more

This is my first time be here and my last time .they charge much expensive than others! Labor and parts, I want to paint a little , they want to scan most of my car , thats call labor! read more

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Due to State Farm being cheap, this was the only location I could use for my tesla without paying extra out of pocket. The Calliber Collision representative was solid. However, the actual work was very poor. In particular, the paint job was terrible, along with the quality control. They did not inspect the paint job before they had me pick up my vehicle. I had to return my vehicle in order to have the paint job fixed. I asked the representative to please inspect the entire job for any errors or issues with the paint job after I found the first issue. This did not occur. It is now maybe about four weeks later, and I have found the same paint burn issue on other parts of the car that I did not know were repainted. Now, I will have to take the car back a third time. Overall the worst car repair experience I have had. I DO NOT RECOMMEND. Now, I know why people pay out of pocket to go elsewhere. read more

Caliber Collision - One of the multiple "paint burn" areas - Body Shops Near Me - Indianapolis, Indiana

My new Toyota Camry needed bodywork after being sideswiped in a snowy parking lot. The quality of my repair was terrific and the support I received through the process from Tyler Smith was excellent. My repairs were completed timely. Tyler kept me informed each step of the way. And my car looks like new. Thank you to everyone at Castleton Caliber Collision. read more

Truly thankful for the individuals here at this location who helped with my collision repairs. They communicated throughout the whole process and went above and beyond for me more than once! read more

I am very dissatisfied with my experience with Cailbar Collision. I notice when I picked my car up that my time was different and they changed my set stations. I didn't think anything of it. I picked my car up on a Friday afternoon, by the way. I wanted to use my remote control starter Monday, it didn't work. Every since then my remote control does not work properly. The light on my dash broad works when it wants. I made an appointment to have it looked at. I talked to a service advisor, who gave me a terrible excuse. Stated I had to talk to my insurance before they can take a look. Also, that they didn't touch the engine. Now I have to go through loops and hurdles to get them to fix it. They were scheduled to have my car a couple more weeks. I wouldn't have a problem with them having it a couple more weeks, to make sure my car was fixed correctly. I turned my car in on Dec. 30, 2022 and picked it up jan. 27, 2023. I was scheduled to pick it up Feb 17, 2033. Now I have take time out of my schedule because they did something wrong. On top of that, they didn't paint the door handle to make the rest of the door. I am very dissatisfied with the service I received. I would give them 0 stars read more

Never again $10,228 for some hail damage to my hood and my windshield wtf then they started working on it before giving me an estimate they honestly should be sued. They fixed my headlights apparently they had no hail damage on them whatsoever they're just trying to make a quick buck. I would go to Audi Indianapolis big mistake going to caliber. The Allstate guy that's supposed to give an estimate Ig has no idea what he is doing. And is extremely rude . the only one who actually cares about his job is Mr. Barnett read more

Caliber Collision - Body Shops Near Me - Indianapolis, Indiana

David at Caliber Collision helped us with our Mercedes. This is the second time he has helped us recently. He is the epitome of great customer service. read more

The people at this location did a great job! The work done on my car was excellent. They gave me updates throughout the time my car was there and it was done a day earlier than stated which was very nice. Highly recommend them to anyone who needs their car repaired!!! read more

Took my car here to get fixed after it was hit, could not have had an easier process! Everyone was extremely nice and helpful. They called me with updates almost every single day and it was finished two days earlier than they predicted! They also made it extremely easy to set up a car rental with another company. Definitely recommend for any car work you need! read more

When I stopped there to get an estimate for some damage that was done to my car, I was the only customer present and I had to wait 40 for the gentleman to look at my car. He was very knowledgeable explaining how one mark could have happened. When I came back after Christmas expenses were paid he said that he could not do ones where the insurance companies weren't the ones paying. Since the person who hit my car in a parking lot didn't leave a note I was paying and had the money. I went to Caliber Collision in Avon and they did a wonderful job. I was real disappointed Church"s sold all their spots after this experience read more