I had my Mercedes hood repaired at my cost and they did a great job, on time, and for the exact…read moreprice estimate. They also completed as scheduled. I would certainly use them again but hope I don't need to....

I was the victim of a rear-end collision that was clearly not my fault. Based on the recommendation…read moreof RBM Mercedes-Benz, I brought my Mercedes GLC 300 to Sports & Imports Collision on June 2 for repairs. I finally picked up my vehicle on July 16, a total of 44 days later. During that entire period, I had to rely on a rental car, and in my opinion, much of the delay could have been minimized through better communication and more efficient handling of the insurance process. Throughout the repair, the body shop occasionally contacted me regarding insurance matters. Each time, I reminded them that I was represented by an attorney and asked that all insurance and payment-related communications be directed to my legal representative. I wanted to avoid confusion and ensure everything was handled properly. On July 10, Bryanna left me a voicemail informing me that my vehicle was finally ready for pickup. However, she also stated that I would need to pay $1,064.94 out of pocket because the insurance company had declined to cover that portion of the repair. This came as a complete surprise. If there was a dispute regarding the insurance payment, I believe the body shop should have discussed the matter with my attorney before informing me that I owed the balance. I was left wondering whether the repair shop had failed to negotiate with the insurance company, whether they had accepted charges that were never approved, or whether they had simply bypassed the legal representative I had instructed them to communicate with. I immediately forwarded the voicemail to my attorney. On July 13, my attorney formally disputed the outstanding balance and demanded the immediate release of my vehicle. The disputed amount consisted primarily of unapproved diagnostic sublets, electronic scan markups, paint material rate differences, and miscellaneous labor and administrative charges that had not been expressly authorized as my personal financial responsibility. The demand letter argued that these charges were neither approved by the insurer nor properly disclosed as out-of-pocket expenses under Georgia law. When the collision center failed to respond, my attorney had the letter personally served by a professional process server on July 14. Even after receiving formal legal notice, the shop never replied. At that point, my attorney advised me that, to avoid additional storage fees, continued rental car expenses, and further inconvenience, I should pay the disputed amount under protest simply to recover my vehicle while preserving my legal rights. When I arrived to pick up my car, several employees, along with the owner, Michelle, were waiting with a thick file containing my repair records. Michelle spent considerable time explaining why the charges were justified. However, that wasn't really the issue from my perspective. My concern was not whether they believed the charges were reasonable. It was why my attorney had been excluded from the discussion despite my repeated instructions. Michelle also commented that I never returned Bryanna's voicemail. I explained that this was intentional because I had already retained legal counsel and had specifically instructed the shop to communicate directly with my attorney regarding any disputed payment issues. I wanted to avoid creating conflicting communications while a legal representative was handling my case. Michelle repeatedly suggested that I should direct my frustration toward State Farm, explaining that the company is known for disputing or underpaying certain repair costs. While that may or may not be true, it did not answer my primary concern: why was I required to pay over $1,000 out of pocket to retrieve my vehicle when I was the innocent party in the accident? Ultimately, I paid the entire $1,064.94 simply to get my vehicle back. As if that wasn't frustrating enough, Bryanna then informed me that using a credit card would incur an additional 3.5% processing fee. After everything that had already occurred, hearing about another charge was extremely disappointing. At that point, I simply told them to do whatever they needed to do because I just wanted my car back. Fortunately, Michelle later agreed to waive the credit card processing fee. While the repair work itself appears to have been completed satisfactorily, the overall customer experience left me deeply disappointed. The lack of communication with my attorney, the unexpected out-of-pocket charges, the absence of any response to formal legal correspondence, and the manner in which the final payment was handled created unnecessary stress during an already difficult situation. I still do not believe I should have been responsible for these disputed charges, particularly since the accident was caused by another driver. If this matter cannot be resolved appropriately, I intend to continue pursuing all legal remedies available to recover the amount I was forced to pay.

Wow talk about good customer service, cost, and turn around time. The auto body/collision shop that…read moreI use to go to closed so I was on the hunt for a new shop, specifically a family owned business. I narrowed it down to 3 shops and chose Glamour Auto Body Repair based on their reviews. I called on a Friday & spoke to Nick. Brought my car in that same day for an inspection & quote with Nick & the quote was lower than my insurance deductible. Was told that the repair would take 2-3 days. Dropped off my car yesterday morning and received a call today mid morning that my car would be ready by lunch. I was expecting it to be ready closer to the 3 day mark so this was a pleasant surprise. When I went to pick up my car the cost was still the same as the quote I was given. Both Daniel's (the manager & technician) were there during my pick and was very friendly. When I tell you my car is super squeaky clean! They did more than just fix the back bumper damage that I brought my car in for. The front of my hood had some wear & tear marks and they are completely unnoticeable now, thank you! My car looks brand new and clean inside and out, and vacuumed. Thank you so much to the entire Glamour staff for a wonderful first experience. It's not easy finding good auto body shops that have everything: great customer service, fair price, reasonable turn around time, and good workmanship but this shop has it all. I highly recommend them & now have them saved as my first contact for any future car work.

We had significant front end damage to our truck and, based on the reviews, had it towed 30 min…read moreaway to Glamour. Daniel and his team did not disappoint! I was more impressed with Daniel every time we spoke/emailed. Excellent customer service! We have a family member who owns a body shop and his 'friends and family discount' estimate was more than Daniel's. It wasn't just the price that sold us, but Daniel's honesty, assurance, and professionalism sealed the deal. While he had the truck, we asked him to replace the backup camera. He shopped around and got us the best price and even did a lot of re-wiring at no extra charge. They did a fantastic job on all of it. Looks better now than when we bought it! I would recommend Glamour to anyone.

Ok this is a little different. I'm posting this review on behalf of Robin Engleman because she is…read moreour piano teacher and doesn't have Yelp. So I have to help her support this company. Her words exactly! I must give a shout out and a hearty thank you to a business in Duluth, GA - Taylor's Collision. I bought my now 8 year old Lexus RX350 4 years ago, but over time, the paint on part of one of the doors had faded. Compared to the rest of the car it was really noticeable. My great mechanic, Peter Merriam, recommended Taylor's and yesterday afternoon I had some time before my afternoon lessons so headed over there. The young part owner looked at the door, asked me to drive over to one of the garages and began working on it. I left about an hour later with the door cleaned, repaired, buffed, waxed, even a scratch/smudge removed on another door, and a full car wash. The door now looks like the rest of the car! Granted, this is not a permanent fix, but should at least last another four years. Not only that, I had the most pleasant conversations with the owner and the newly hired employee who washed my car. What was I charged? NADA! I will be picking up a large order of bagels for them today as a small way of saying thanks. Should y'all need any body work done on your vehicles, I hope you will consider Taylor's Collision in Duluth, GA.

Max and team have been great with everything from Insurance repairs to complete rebuilds. They have…read morethe best prices and customer service in all of Atlanta.

Had such a good experience here! I'm in college and honestly don't know much about cars, so I was…read morereally stressed after my accident, especially having to deal with insurance and everything that comes with it. From the start, they were super patient and explained almost everything in a way that actually made sense without making me feel dumb or talked down to. They also helped guide me through the insurance process, which made everything feel way less overwhelming. These alone made a huge difference for me. They handled most of the communication with my insurance company, so I didn't have to go back and forth or try to figure everything alone. They would just keep me in the loop really, which I really appreciated because I always knew what was going on with my car. The whole process was way smoother than I expected. They kept me informed about timing, parts, and progress, and everything moved pretty quickly too. I never felt pressured into anything, which made me feel like I could actually trust them. One thing that really stood out was how convenient they made everything. They towed my car to shop, dropped my car back off to me when it was finished, and even returned my rental, for FREE! As a student with a busy work & school schedule, that helped me out SO SO much. When I got my car back, it honestly looked amazing, like nothing ever even happened. The paint was matching perfectly on both sides and everything looked super clean. They even cleaned the inside! Everyone I interacted with was really friendly and professional, you can tell they actually care about all customers and not just doing a job to get paid. Finding a place you can trust is huge, especially when you don't know a bunch about cars , this is definitely the best places. Super grateful for their help as I would 100% come back if I ever needed anything again (hopefully not anytime soon). I'd definitely recommend them to anyone, especially if you're not super familiar with car stuff like me! Thank you so much to their team!

My SUV was fixed pretty quickly and the price was reasonable. The turnaround time was fair, and the…read moremanager was friendly and professional. He took the time to answer all my questions and showed real concern about my vehicle, even though I was paying out of pocket. I'd hit a deer and I'm really happy with how everything turned out. My SUV honestly looks brand new again. Overall, my experience felt genuine and I never felt like they were trying to take advantage of me. I would definitely recommend them to anyone looking for quality work at a fair price.

By far the best and most trustworthy mechanic and body shop around. I live in Florida and still…read moretake my business to them. Won't go anywhere else

Contacted them about a repair that the KIA dealer could not even get scheduled due to parts being…read moreon back order. They promised to investigate and get back before end of week - but by next day had located the part and said I could bring in the next morning. Excellent value and turn around! Did exactly the service they promised and all is well with the car now.

My car was taken to the shop the beginning of March 2026 and to get it back in a timely manner they…read moretransferred it to the Norcross location. I give classic collision Mcdonough and Norcross locations 5 star review because at no point did they leave me hanging wondering what the progress was with my car. I got a text twice a week if not, three times a week, letting me know where they were in the process. Even though I had a rental car the whole time, I'm happy to say that I get my car back today. I would recommend classic collision Mcdonough and Norcross 100%.

I recently had an incredibly disappointing experience with Classic Collison and I feel compelled to…read moreshare my frustration. Initially, I chose this auto body shop based on their partnership with the insurance company, which led me to believe it would be a smooth and efficient process. To my dismay, the collaboration between the auto body shop and my insurance company resulted in an exorbitant estimate for repairs, a cost that my insurance company refused to cover. Despite the fact that my car was in good working condition and I only required a fix for the side bumper, the auto body shop insisted on unnecessary repairs. Communication with the auto body shop was a constant issue. When seeking updates on my car's status, I was consistently directed to contact the insurance company myself. This lack of transparency added to the frustration and inconvenience of the entire process. When I informed the auto body shop that I would be retrieving my car due to the insurance claim denial, I encountered further problems. The promised completion date was not met, and the final labor cost exceeded the previously agreed-upon amount by over $100. The lack of an itemized bill, combined with an unexpected $400 administrative fee, only added insult to injury. What's more, my car was held at the auto body shop for an extended period, well beyond the promised timeframe. Upon finally receiving my vehicle, it became evident that the service was subpar. Not only was the bumper expected to be retained by the shop without my consent, but essential parts were missing, and my backup cameras were no longer functional. The entire experience left me feeling as though I had been taken advantage of, with the auto body shop engaging in what seemed like a deliberate attempt to inflate costs and withhold essential components. This has undoubtedly been one of the most unsatisfactory interactions I've had with an auto service provider, and I would caution others to not follow the directions of your insurance company if they are affiliated with this autobody shop, especially if you are at a no-fault accident. Choose another auto body shop that you trust and then submit the claim yourself. Images of when I dropped off my car and after I picked it up with no bumper re-attached. Before drop off and after drop off the trim is broken on the trunk.

I took my 2001 Dodge Ram 3500 here after reading the reviews and I must say that everyone's reviews…read moreof this business were on point. The staff is friendly, and very welcoming. I wanted my fenders and hood repainted on my truck but was skeptical the paint wouldn't match being that it's an older vehicle. But they nailed it to the T. It came out great!! Looks better than I could've ever imagined. Almost brand new(Sighs). The turn around was fast as well. I dropped it off on a Monday evening and picked it up on Friday evening. And did I mention the price was more than reasonable compared to other competitors. I couldn't be happier. Excellent work!!

fabulous service and don't charge an arm and a leg. work was done flawlessly and my Mercedes GLS…read morecame back looking like my accident never happened!

As somebody who has never been in an accident before, I was pretty lost on how exactly to navigate…read morefixing up my car. I am so, so glad that I went with Varada because they were genuinely kind and caring while my car was getting fixed. They answered all my questions (I ask a lot of them lmao), provided frequent updates so I could stay in the loop, and really went the extra mile to make my car feel brand new. I am not kidding when I say this is the best my car has looked since getting it in 2014! I was always in touch with Luie and he is the BEST!! What I appreciated is how detailed they were at documenting to make sure things were lining up on their end, with insurance, and with me-- Luie was really meticulous and never missed a beat. At the end of the day, I didn't even have to be worried because they handled so much of it with a lot of ease and speed. I really couldn't have asked for a better job on my car:') You can tell they're a group of people that really care about their clients, and they do their best to make sure you come out the other side much happier, safer, and informed. Could not recommend Varada enough! You are in great hands with them. :-)) Shouts out again to Luie and his team for taking the best care of me and my car!

Got me in and out quickly, very professional. Just did a great job and I would highly recommend…read morethem.